Tracy and her staff go above and beyond to provide exceptional customer service. They have stayed open late when we had a Friday night piccolo crisis before a band contest and loaned us instruments when needed. Situations like this are almost inevitable for musicians and you’re just not going to get this kind of service purchasing online.Musical Innovations has a full inventory of quality instruments but most notably has the largest inventory of step up and professional level flutes in the area. If you’re looking for a new flute at a great price, this is definitely the place to go.If I could give them more than 5 stars, I would.

I have spent a lot of time in this store and observed a lot of wonderful things: the whole staff will literally bend over backwards to make a customer satisfied. They go to great lengths to make people feel comfortable. The staff is very friendly and knowledgeable. Tracy does her best to have a specialist for each instrument category on hand and ready to talk to anyone who needs help in a specific field. The repair staff is fantastic, they have a great turnaround time, and the work is both great and well priced. I would certainly recommend this store as the number 1 music store in Greenville.

I was very upset with my resent trip to the Columbia, SC location. When first entering the store no one had on mask or even attempt to put one on once we entered. They seemed less than interested to assist with a instrument rental, but I continued the process. I was provided the details of the cost of the rental, and decided to move forward with the rental even with the poor customer service. After completion of the rental agreement to my COMPLETE SURPRISE I was advised I was not eligible due to credit decline…I WAS NEVER ONCE TOLD MY CREDIT WOULD BE RAN…had I of been advised I could of let them know it’s locked as I am looking to purchase a home. Now I have to dispute the inquiry with the bureaus. Very upsetting, and then the only other option was to purchase out right, which had the service nor been so poor and my credit run without consent we would have purchased. We immediately went to another music store less than 5 miles away that had exceptional customer service and received my business for my childsInstrument and other materials and even enrolled in music lessons. I’m sure they could care less but I will be telling everyone to avoid this location.

Tracy and her staff are exceptional! She is totally dedicated to All Things Musical in our communities, our schools, and to each person she helps with their music quests! We appreciate that she offers High Quality products at such reasonable prices! We would encourage anyone to check out Musical Innovations, and Support Local Businesses! Thank you Tracy & staff!

Didnt have the book for my daughters band class. But they were able to order it. Kinda stinks they didnt have it.

Really great Im renting a tenor from them, but Everytime I call Im refered to as maam I think thats funny

Rented a clarinet through the school for band. They make it super easy to get the instrument, through the school. Then make it a pain to return. Instrument must be returned in store. They have very limited hours. Continually made it difficult to return dUe tO cOvId. Then wouldnt return the partial months payment when we could finally return it. Save yourself the money and headache and buy instruments elsewhere.

I brought my violin in to get the bridge fixed and the staff were very kind, informative and got the work done quickly and beautifully for an affordable price. Thank you so much!!

Tracy (owner) and her Team are wonderful! They are highly knowledgeable in all aspects of Music Education. I would highly recommend Musical Innovations for your music needs.

My mom and I went to go get a few materials for my clarinet the other day. We walked in and the first thing I noticed was the workers were not wearing masks. Was I surprised? No, because of previous visits I almost expected that from the owner. Were in a global pandemic and people that are cleaning the instrument I put in my mouth are not wearing masks??? Wow. Im begging people to wear a mask please. I would give this place 0 stars but I have a nice clarinet from there and there havent been too many problems. 0 stars for the no masks though.Edit: The person who was helping us checkout was not the manager and was not wearing a mask.

I’ve been planning on buying a new horn for myself. Looking around online there’s nothing you can’t call “pricey.” My school had someone from musical innovations bring some new horns for us to try out. They were the real deal, sounded great and were a lot cheaper than I imagined. Naturally, I feel like I’ll buy horn in the next year or so.Regardless, if you are interested in purchasing, renting, or fixing a your instrument, this is the place. Some other online reviews are extremely negative, I recommend to just go to the store and “look around” like I have. They have people ready to help if you ask.

Thank you Tracy and Musical Innovations for our family’s new Amahi Tongue Drum! We are having so much fun playing at home! Ordering was easy (a great price, too!) and it was delivered straight to our home.I recommend Musical Innovations, your local music store, for all your musical needs!

We have two aspiring musicians and the staff at Musical Innovations has been great helping them find instruments and improve their skills.

Weve been customers of Musical Innovations since 2015 when my son played clarinet at Hillcrest Middle and moved on to Mauldin High Marching Band. My daughter played the viola all through middle school. The customer service was exceptional each and every time weve had to visit MI for a size-up or to purchase music books, or to get one of the instruments repaired. And each time was such a nice personal experience. The staff recognizes us and the kids, and every interaction we had was warm and informative and professional.I want to say thank you to the staff at Musical Innovations for everything and I cannot recommend them enough to families whose kiddos are starting to play for the first time.

The staff is amazing and we got what we needed. I have two kids, one is in strings and the other is in band. This one stop shop helps us out a lot.

I was pleased to hear the owners response to the mask concern an earlier customer left. I really feel for him/her. COVID has made business so tough that a business owner feels the need to share their medical history etc. to avoid future harm to the business.It is important that we dont jump to conclusions - nor express a frustration on a google review when we had the opportunity to ask, clarify and express a matter while standing in front of the person and fully able to ask a question - or ask ones mother to do so.In light of COVID, Id think wed all take care to wash our instruments whenever anyone handles them - especially after going into the shop.These reviews represent peoples livelihoods. While an employee can just go get another job, a small business owner can be seriously impacted by a review - and unable to simply walk away from the ramification of hastily placed keystrokes.COVID is already placing inordinately heavy burdens on these owners, lets be generous in our assessments rather than add to them.

A good little music store. The owner is a performing musician and educator and the store has about everything needed by the music student. I have an instrumental ensemble at church and MI has been a great place to order music. Ive encountered music teachers working on the holidays and summers, people who know their stuff.

I like this place, i am a Asian, but their attitude is so good, I go to this shop to rent a cello, their cellos is perfect

Good experience overall and happy with my purchase. Good customer service and friendly sales people. Just one thing I found to be very unprofessional. Both sales ladies we talked to had absolutely no clue what the violin was made of. One simply said its probably wood and that she didnt know...and the other was just as bad, suggesting maybe pine or plywood.I had to explain that we wouldnt be paying for a violin made of plywood, before she took it upon herself to go find out.Im guessing no one in the store at the time knew because she had to go look the exact model up online to find out. I think if Im buying an instrument of any price, I should be able to ask any questions and not get a look of confusion back. Even a simple Thats a good question. Im not sure but I will find out right now for you! wouldve been better.

Love the store and location; however, the lady who has helped me on two different occasions is very abrasive and condescending, so I decided not to go back. I see a number of reviews mentioning the same thing and I’m assuming it is the same woman (the other staff I talked to were kind and helpful), so I hope that steps can be made toward creating a better customer experience. I ended up driving across town to go to Pecknel’s for my rental and received excellent service and got exactly what I needed.

Great company! Someone accidentally picked my daughters clarinet up at her school, which would not have been a problem if the concert was not the same day. Musical Innovations had someone to meet me with a loaner instrument at the school the night of the concert and she was able to use it until her clarinet was brought back by the child that accidentally picked it up! Great customer service! Thanks again!

We walked in looking for a clarinet and Musical Innovations let us try out multiple instruments and mouthpieces. They are a treasure and great to work with! Go check them out.

Absolutely horrible service. I would NEVER GO BACK. The owner is rude and lacks customer service.

This is the WORST music store ever. They actually came into the classroom yesterday and repossessed a students instrument in the middle of class in front of all his friends! I have no problem w/ the repossession, but you dont embarrass a child for what a parent has or has not done. I will never do business w/ this company and I will voice my disapproval with anyone who asks!! You better believe Ill be spreading the word!Response to the owner: Uh, I dont have my facts wrong. I was there when it happened, and I can assure you he did take it from the kid in the middle of his band class with all this friends watching. The only thing you have right is that it was not my child- our instruments were bought outright from a more reputable company, thank goodness! Everything else was just as I described. You need to get your facts straight!

As a local cello teacher, I send all my students to MI! They get great value in the rental instruments (the lowest rates in town), and they also get a quality instrument that I do not have to fight with every week. The pegs work smoothly; they dont stick or slip, and the instruments come with Prelude strings, not cheap Chinese strings like you will find online.

Musical Innovations is one top musical stores Ive encountered. You dont become recognized as NAMMs Dealer of the Year by accident! Their staff is knowledgeable, friendly, and always prepared to ensure a young musician has the tools necessary to be successful. If you are in the area and looking for a musical instrument, look no further than Tracy and the outstanding team at Musical Innovations!

Great customer service. Great prices. Cant be beat..

An employee took my sons saxophone from school for repairs without so much as phone call to let me know. After about a month, I called to see where it was. They were still working on it. It took three more weeks to get it back. Musical Innovations put the wrong pads on the sax and I have had to take it elsewhere and spend over $500 to get it properly repaired. I wouldnt let this bunch fix a recorder.

Im planning on returning a clarinet but with all this covid 19 happening around us and I live a bit far away I dont know how to work that out

I definitely enjoy going to Musical Innovations. The staff is always professional and bring a fun atmosphere. Ive known the owner since seventh grade she is a huge part I continued music into college. She encouraged me to attend the FAC and has sold me both of my step up instruments. The staff she hires is completely knowledgeable and when I call her and ask for help she points me in the direction I need to go. Im a student at a local college and I was struggling with trombone in my tech course this past fall. Bobby Powell worked with me for an hour helping me understand how to play trombone. He has also worked with me on Brass repair. Im completely grateful for the work both of these people have helped me with. I will continue using Musical Innovations in the future.

A big thank you Tracy and Musical Innovations for helping me get a Ukulele for my sons birthday! Getting the instrument, case and instruction book cost way LESS through Musical Innovations than the prices I had found online - plus, she and her team delivered it to me in Lexington because I was on a tight timeframe! Thanks so much for helping my son to love music!

Friendly and beyond helpful! Tracy and her team are amazing and will do everything within their power to help you.

Took my child to figure out what band instrument she was most interested in. Great staff and owners are incredibly helpful and passionate about what they do.

Tracy and staff are amazing! Always exceed expectations. Thank you for always taking such good care of my family’s musical needs!

Rude associate/owner? made us feel like we were a total waste of her time. Laughed at our violin we brought in to have assessed for playability saying it was a Chinese knock off as if we were ridiculous for even owning it.She denied answering my one simple question more than 3 times in a row as she just tried to force us to go sit down to talk to a person about rentals. We were needing to be elsewhere so did not have time to wait. All I was asking was for the base price of a monthly rental. Took our business to Bernhardt House of Violins where we received exemplary service and will reccomend over Musical Innovations any day in regards to service, price, and knowledge.

They provide a welcoming atmosphere and make a way to provide for their customers an easy time and informative visit should you not know a particular thing. I enjoy going there with the flexibility of this store for my musical needs and anything that may be needed for the time being like testing for euphonium mouthpueces and hopefully trombone or tuba mouthpieces in future. Wonderful place to get deals and make a smart decision to start your musical career and keep it going, like I did from being a string bass player to euphonium/tuba player in all my time at Riverside Middle School and Woodruff Middle/High School.

Quick excellent customer service every time.

Youll definitely pay a convenience surcharge here if buying. They do know what all the local directors require, and thats a plus.

WOW, Ms. Owner, You sure are RUDE to people leaving reviews. I think you should check YOUR facts before responding so RUDELY! The instrument was removed from the student during band class and you cant argue with that! Additionally, the parent was not informed it would occur this week. If you needed to remove the instrument, why could you not do so during lunch, before or after school? Why in the middle of band class and make the kid cry? Terrible Morals and Judgement! Unprofessional! BUYER BEWARE! KEEP THESE PEOPLE AWAY FROM YOUR KIDS!

The employee was kind and helpful. The store was nice. I was disappointed only because I was told they bought used instruments. My cello is a non name brand and the place I bought it from is no longer in business so I brought it to them to see if they would buy it. The kind young employee asked the owner and she said no because they wouldnt know how to sell it. I was alao inquiring about a used Tuba but they didnt have one and the young man explained they dont do rent to own on Tubas because of the cost. My over all expierence was good. Just disappointed.

Called to gain information about a particular instrument and get pricing and information. The first lady i spoke to had to keep placing me on hold then someone else came on the line and asked for more information. Was extremely rude! Told me that i shouldnt be putting my child on said instrument and was just nasty. She acted like i had absolutely no idea what i was doing. Definitely will not be doing business with them.

Great place to rent your kids band or strings instrument for the school year. They have lessons too. Best thing...they will deliver music, rosin and the like TO SCHOOL!! Wowzers, right!!?

As salesmen and educators, theyve consistently steered my students in the right direction and their traveling reps are flexible, professional, and always willing to help in whatever way they can. Definitely recommend!

Tracy’s attentive listening may have brought the joy of playing back for a senior player. My father has played trombone for a number of years, but hearing loss forced him to switch to a baritone. The used model he bought elsewhere a few years ago was so heavy that he was only able to play it for a short time and due to the position of the bell, it could not be played on his lap. Tracy understood the predicament my father was in and suggested two possible replacements. We went over each and I decided on the lighter of the two. Another associate described the various playing positions my dad could use and even oiled the valves so he could play it when we take it to him in Florida. Best of all, they are willing to let him try it out before making the purchase final, which I greatly appreciate. Whether my father ultimately decides to go with this baritone or another, I can’t thank Tracy enough for carefully listening to my and my dad’s needs and helping us find the best baritone.

Not much there but its nice

Reading the previous reviews, I was prepared for fair, to-the-point service, and thats exactly what I received. I brought my instrument in for a repair, and there was a miscommunication on the cost. They did not try to charge me more than what was communicated to me, even though the final cost was higher. We also talked about starting my son on my instrument, and I was advised on the way the middle schools handle mouthpiece testing and instrument selection. This was great information. I will say that they are very direct. Some might interpret this as rude, but its clear that they only want whats best for their customers to make sure that the appropriate expectations are set up front. I highly recommend them and will bring my business to them from now on.

Had a couple instruments cleaned and repaired. One front desk person did want to answer questions about why my bill was more than expected.. said nothing she could do about it. When i went to get my second instrument back the owner was there offered to give my money back and fix the next one for free... i told her i didnt come up for that.. with her explaining and answered my ???s i left my instrument and will always use them thanks to her...

As a violinist, I’ve never been to Musical Innovations (My instrument is from Bernhardt) mostly due to a bad experience my older sister had with their customer service and quality. When my sister rented her first viola, it was in TERRIBLE shape, and when she took it back to the store, they blamed her for the bad quality, when they gave it to her in bad quality. If you want to play a good quality instrument, and you are serious about wanting to learn, I would not recommend Musical Innovations. (This was several years ago when this happened, but i’ve not seen an improvement in quality from their instruments since)

Good selection of instruments, and they took a lot of time letting us try different models.

Helpful staff, 100% lease payments for child size instruments go to the eventual full size instruments a definately perk. Teaching staff individualized the instruction nicely

They went over everything with us and treated us with complete respect. They also were the least expensive place around for the same quality used instruments, by 100s .

A couple of years ago I had a momentary lack of common sense and set my Mack Brass euphonium on a music stand. Stupid mistake, I know. On the verge of tears, I brought my horn to Bobby Powell at Musical Innovations. Bobby worked with Mack Brass and had the parts overnighted and the euphonium was sent off to be repaired. The repair was back within a week and in perfect working condition. I cant say enough good things about Tracy, Bobby and all the staff at Musical Innovations!!! Highly recommended!!!

Thank you to those at Musical Innovations that had to deal with our CHILREN this week at Band Camp. The time youve taken to work with the kids this week has been very instrumental in their venture into the new school year with their respective school bands.#NoPunIntended

Service is good, great work on flute technicians. Bought books I wanted go back get more.

Our son takes trumpet lessons here. Great instructor.

I have been renting from Musical Innovations for 3 years. The one time I have taken the instrument in for repairs not only do I get fussed at for it not being completely clean (my child was in 3rd grade and her instrument mostly stayed at school) they also had it for a MONTH. I had to call constantly to see why my child was going without her instrument with excuse after excuse. Flash forward to this past November. The card on the account was a joint account I shared with my ex husband. The account was closed and they REFUSED to take his card. Eventually they did finally take it after several months. Now all of a sudden AGAIN they are refusing to take his card. Catherine is extremely rude and unprofessional. She has called my cellphone, even texting my cellphone from a cellphone. I got a call at my job this week - 30 seconds after they left a message on my cellphone. The line disconnected and I immediately called back to tell him to not call my job, but Catherine answers...and being VERY familiar with the situation...she offers to take a message instead of allowing me to tell the guy I spoke with to not call my job (who I can hear in the background whispering to her). So I tell her not to call my job and to call my childs dad for payment. Now, suddenly she cant legally talk to him about his childs account that bears the same last name and address on the card she has been using. So since she wont stop being condescending and rude I hang up on her on my work phone. She proceeds to immediately call my cellphone yet again and leave a nasty message telling me that it was rude of me to hang up and threatening to have me charged with theft. What theft? The payment is 2 days late. She is a wretched woman and has always been rude from day one. Do NOT do business with these people!!! Nothing but a headache.

I took my clarinet here just to get a twisted key fixed for marching band, and they fixed everything that was wrong with it and made me pay 102 bucks. Did not as for the entire thing to be fixed but they still did it. The staff can also be really rude and cruel sometimes.

Great people! Tracy and crew go the extra mile to get kids into music.

They have all that is needed for School Band!

Tracy and her staff are always helpful and courteous! Cant go wrong with these folks!

THEY CHARGE TO MUCH FOR STUFF I WOULD RECOMMEND NOT GOING THERE!

MI is a fantastic place to find anything musical for your school band or orchestra student!

The folks know their stuff here! Great place!

Better than all the rest, in Greenville. Great customer service.

I got my saxophone here and they were really helpful

An amazing store with knowledgeable and friendly staff and owner.

Good store, friendly saxphone and nice cheese

Had exactly what I needed in addition to a discount package.

Very good service, friendly people and affordable prices for instruments

Being that I have personally played my instrument since I was in 6th grade and currently heavily involved in playing music (even got a full scholarship to grad school for being in universitys band), I brought my 11 year old daughter to this store since she missed out on the districts musical instrumentation selections, and wanted to see which instrument she would be akin to and take lessons here. The staff was very friendly and encouraging, but when they went to get owners approval, her negativity and pessimism toward my daughter and myself was emotionally devastating. She basically claimed she didnt want to waste time having my child try their instruments to see which one shed like. Owner told me to first go to my childs school and speak with band director to see if there was a needed instrument before she would do anything. I even asked which instrument was not very popular. She mentioned french horn and I asked if she could try that. She refused to allow it. I honestly felt like I was back in the 1940s in a shop that refused service to me for no logical reason. Very unpleasant experience and I will never go back.

The staff there were incredibly rude. If you dont have an incredibly high end instrument, I do not recommend asking for their services.

Wonderful place, great people. Thanks!

Quick and super friendly!

Really helpful

Great service and knowledgeable staff

The owner is very very rude and talks down to people

In light of the owners response, Im changing my review.

Ethically disturbed on the buy back policy.

Nice service

Great teaching and prices

For the kids in band

Great staff

I got an alto sax

Good