I was on my way back to NJ on my semi truck from Massachusetts and one of my radiator hose popped. I made my way to this Advanced Auto Parts. They didn’t have the hose but, Shah helped me find a way to fix it for me to be able to get to my mechanic in NJ.Thank you very much for your help Shah.

The employees here are always extremely helpful and friendly. Someone asks what I need before I even make it to the aisle I’m headed to and they’re honest with their recommendations when I ask. They are genuine and don’t act burdened by customers like other stores do. I make a point to come to this store over any other.

Great! Picked up some Sea Foam to winterize engine. Gas & oil additive, cleanser, stabilizer.

Shah always goes above and beyond to assist each and every customer! Although my family is said not to have the dog in the store anymore.LET THE DOG COME BACK

Normally this would be a 5 star review because I do business here often and its always been a great experience. However, Shah is probably the most rude individual Ive ever had the experience of doing business with. His attitude was poor and thats putting it lightly. God forbid you ask for a discount because I just got more attitude for attempting to use a team member discount that I use at literally every Advance Auto store Ive ever been to. This would be a zero star review if I could. Thanks for your help Shah.

I found the hose I was looking for only there. Better price and the person at the counter was very polite and helpful. Love the place

Is there a way to give no stars. If the manager is comfortable talking to people that way I can imagine how the employees are treated. Then in return how they treat each other and customers. So no return on tools ok. Exchange only ok. Talking to some one like they on the streets not ok. Respect is giving at all time and they wonder why auto parts people are treated like jokes and Ive been behind the counter too..

The Associate on Duty was extremely friendly, kind, & courteous. I asked for a light bulb, for my car (separate low beam/high beam headlights). He looked up my car, saw there were multiple options, walked out to my car, with me, to verify we had the correct bulb, for my low beam. As a Disabled Navy Vetersn, I GREATLY appreciated his attention to detail, & his willingness to do whatever it took, to ensure he got me the correct parts! Thank you, Advance...I WILL be back!

Guy at the front desk was freaky, but he was helpful. He seemed nervous.

I would give this particular store zero stars. I walked in to the pick up order counter where two employees were not doing anything to receive my online order. I was told to wait in line with the one employee actually doing work. Go back the next day and I just wanted to ask an employee to point me in the direction of the store I needed to go. I started with Can you before I was cut off and once again told to wait in line to ask the one person working again. I said I only had a question and he sighed like I was a burden. This guy, presumably the manager because he was telling what the other employees what needed to be done, was once again not doing anything and watched me as I walked away. As I bought what I needed (I needed that part that day) and walked out the store he told to have a good day with a smirk like he just won some kind of battle. I loved Advance Auto but this store alone has led to switch Autozone.

On multiple occasions have gone out of their way to ensure I got what I needed. They also helped me put together a custom intake. When I say put together, I mean select parts and physically put together. These guys are awesome

Great place! I love the military discount they have too! It really adds up

Staff is good n store is always up to date

My wifes car battery is about 5 yrs old and heavily corroded. We were certain she needed a new battery. Out of the many car part chain stores that sell car batteries we chose Advanced Auto Parts because they sell the SEARS DIEHARD GOLD brand which is what I have in my truck. Our sales person was ANTHONY and he was friendly, professional, and said before buying the DieHard let our auto tech ROBERT check your battery to make sure it really needs a replacement. Robert also friendly and professional did the diagnostics and said the battery was Good and didnt need replacing at this time. TALK ABOUT HONESTY?? Wow, these guys are great and SMART because my wife and I are new fans and we will definitely give them first shot when we need any auto parts !!

Went to this location to buy a lug nut for my car and Jeremy went above and beyond to look up and locate it! He had a lot of customers to wait on but he was very nice to all of us since it was busy. He has a great sense of humor too! He found me the one remaining lug nut for my car!I just want to say this store is clean and well stocked and Jeremy is the best at taking care of all your auto needs and questions. I will definitely be coming back to this location for all my auto needs and highly recommend this store for anyone who needs auto parts.

Pretty decently stocked, has most of the basic necessities, only once have i ever had to go to the New London locations because they didnt have something in stock

Experience was great it was a fast transaction and the help was very good even the manager was very attended and involved making sure that every person gets the best service possible on parts or knowledge ....

Kind & helpful staff. Im new to Groton and glad I chose to go here. Theyll be my go-to when needed.

What a great experience. Such a wonderful team they have there.

Always leave happy after visiting here. Have everything I need. If they dont have it they order it. They are always happy to answer all my car questions.

Always great service by the knowledgeable and helpful staff at the Groton location.

They were very helpful and courteous!

They always have something you want .

Very helpful staff

Good people. Always willing to help you out. The 10% military discount is also a plus. They typically have what I need but if not, they locate it from another store and have it in a couple hours.

I looked around for a couple of minutes, but couldn’t find the lawnmower section. Apparently I looked as lost as I felt (my extent of knowledge on lawnmower repair stems from the YouTube video I watched 30 minutes prior) A staff member came to help once he was finished helping another customer. He showed me to the lawnmower section. I asked if they had a book that had info on which parts I needed. He asked his manager, who was a little rude and told me to google it. The younger gentleman was kind enough to google it for me and the result: my mower is running like new!

Did emissions test here. Service was quick.

Great place friendly staff

Desmond the newest brightest employee was very accommodating and pleasant! Carlos the asst mgr was also pleasant n very helpful in explaining a brake bundle!

Good place for parts. One of the few places around here with a veteran discount.

Turns out my battery decided to stop being a good battery. The staff here was super helpful and they even changed the battery for me for free

I came in needing a new battery and didn’t realize they closed in 15 mins. But the guys were so nice about it and they stayed after close to install it for me. I’m very please with the service.

Good location. Employee knowledge of cars not the greatest. 20 min just to scan codes from check engine light.

A very nice town/city green park! A place to honor our soldiers that have passed!

I love these places. Theyre very helpful and are more focused on getting you what your need rather than what will make the most money for them.

Awesome service and help. They Honor all Military with a 10% discount; just show your ID 😉👍

Awesome customer service. The store manager was just extraordinary.

Found service to be quick and accurate. Parts on display have references to match with vehicle easily, and are plentiful (never had one out of stock).

Does it really take two counter attendants to serve one customers easy request? Why, when there is a big sign in the window saying that they offer tools for loan, did they not have a straight blade screwdriver that would fit the hose clamp that I purchased there?

Quoted $38 for 2 economy wiper blades. Staff member tried to up sell even more expensive wipers. Went to Wal-Mart and paid $9. I wont be back to any Advance for anything. Price DOES matter.

Great service. I need a part for my Honda accord and Napa, Auto zone even the local Honda dealership itself couldnt get it for 2 days. Advanced Auto Parts got it in 24 hours and price matched AutoZone as well.

Very helpful... great location

If you need a part same day it is good but if you can wait Rock Auto is better, they have bigger selection and lower prices.

Knowledgeable staff, easy to talk to, and great customer service skills.

One one of the people there knew what they were doing everyone else there was basically an a****** and a******

Been going here for years! Always helpful

Very friendly and knowledgeable about what I needed and what I was looking for o was in and out very quick

Very helpful, prompt and friendly service. Im not sure about pricing as I needed a battery in a hurry with short notice.

The staff is usually rather helpful, but I have not had much luck with the products. I just had a battery die only 21 days out of warranty.

Very helpful and friendly staff!

They had what I needed. A fair price too

Reasonable prices. Box store not much difference to other auto suppliers.

Helpful and friendly staff! Have not had a working code reader for a while though.

Good prices, quick checkout!

Good staff and fair prices.

They have what you need they have a parking area the only thing is theyre a little pricey the help was friendly enough not anybody on the floor to help you look for things too much but they do come out from behind the counter to give you a hand so I guess thats a right hello some people wind up looking aimlessly for something that they want and they cant find it

Very helpful and had what I needed.

Always someone available to help find the right parts

Had what I needed .

👍

Ive always had good luck with Advance Auto .You can get low end or you can get high end parts. Your choice.

6/12/2020 great place and workers. Thank you.

Extremely helpful

Never have in store what I am looking for

My go to auto parts storw.

Very poor customer relation, screwing and lying to customers.Very unsatisfied visit and experience.

Very helpful

Very helpful and friendly staff

Its an auto parts store... hit or miss

Helpful and nice staff

Super helpful staff!

They have car parts. Its all i ask.

They had what I was looking for and the staff was friendly

Helpful workers

The service but no quality parts

Terrible go to bumper to bumper

Very helpful

Parts for your ride.

Automotive parts

Sometimes the people they serve are very rude to one and disrespectful should put someone who cares well