Hands down best customer service I have had in a very long time! I got my trade in at a great value and bought a 2018 Elantra for an even better value. It was quick and painless. Nick was very patient with me as this was my first time buying a car. I highly recommend Nick and his dealership to anyone looking to buy a new or used car!

At the end of July, I took my car to the service department for my yearly inspection and emissions test. I got it for free considering I bought the car at this location in October. After being called to let me know it had failed, they told me that my car needed all four tires and 2 new breaks which would end up costing me over $1200. After being given multiple sets of paperwork, I noticed that the 2 breaks that needed replaced were not consistent set to set. I then spoke to someone in the service department and they told me that when I bought the car, they told sales it needed tires but they declined. This information was never relayed back to me. I decided to take my car to a local garage to get a second opinion and see if the cost could be cut down at all. Once arriving there, I was told that my tires had more than enough tread to pass inspection and my breaks had at least another years life on them. Fast forward to this past week, my grandma took her car to this location and was told that she had a nail in her rear tire that could not be done patched and she would need 2 new rear tires. After taking her car to another garage, she was informed the nail was able to be pulled out and patched. In summary, please be careful when you are being told by service your car needs something done! Always get a second opinion!!!

I had emailed them looking for a new vehicle as soon as possible. Nick immediately responded back to me, and we set up an appointment to test drive and fill paperwork out. I was nervous at first since I’ve never bought a new car on my own, but Nick and his team were amazing at making it such a comfortable experience. They did everything possible to get me into the vehicle I wanted, so I could drive off the lot that day. Highly recommend them if you’re looking for a new car.

I own different Hyundai models already, always satisfying with this car brand. I been coming to this place regularly for inspection and oil changes you regular maintenance never disappoint. Trust this place and that was the reason I came back to trade my Elantra for a Tucson it was a good deal for both of us. Recommend it.

Hyundai offers quality vehicles with excellent discounts and warranties. I recently had an inspection there, and someone accidentally scratched up my leather steering wheel. Now they are offering to replace the entire steering wheel for me. Thats excellent customer service!

Our experience was amazing! No pushy sales, no pressure to buy. Our salesman Nick Di Pinto was excellent and took good care of us!! Thank you Nick! We will be back!

Thank You Terry for helping me get my car & doing everything in your power to make sure i was satisfied!! 10/10 recommend coming in and working with everyone here!!

Took a bit of time, but was well worth it.All the staff was very friendly and our new to us vehicle was very clean and fueled up.They gave a good price for our trade in as well. 👍

Terry Francis is an amazing sales lady! The staff are a wonderful group of people and awesome to work with. I thank you Terry and the staff for making my experience at Jack Giambalvo memorable!

This was the first service on our 2020 Santa Fe. It was easy to schedule the service online. The receptionist was polite when I arrived for my appointment. The waiting room was clean, inviting, and following Covid-19 protocols . When finished, the service manager told we what they did to the car, explained there was no cost (part of 2 year complimentary service), and told me to call anytime if I had questions.This was an example of excellent customer service.

Everyone on the staff was friendly and helpful. I traded in a vehicle and got a great deal. They made the transaction quick and simple. Great buying experience. Thank you!

Great friendly professional atmosphere. Definitely recommend to family and friends.

Jack Giambalvo Hyundai of Hanover has always treated us with courtesy and is very attentive to the needs for our Elantra. The service department has earned our trust and continued patronage.

Excellent experience working with Steve Bond 100% would do again,

I had a great experience here, everyone was very helpful. Erik, the salesperson I worked with, was especially awesome, committed and nice to work with.

When I called to schedule a service appointment, I had some questions. The service department took time to talk with me. I felt at that moment I was their top priority. My vehicle was diagnosed and repaired in a timely manner and I was informed via text of progress. Great service!

Austin B was amazing at helping us pick out the best car for my wifes commute of 77 miles a day 1 way!! We walked away happily satisfied with a 2021 Hyundai Venue. Great experience, super efficient, very polite, 100% COVID safe. Would surely recommend for everyone!

The team at Hanover Jack Giambolovo are a great place to buy and service your Hyundai thanks Kim and Rick the Kona is alowsum.

Great experience, Lucy Schaffer you were very professional and attentive with my husband and I today, it was greatly appreciated. The entire car buying process went very smoothly and quickly. I recommend your customer service very highly.Thank you,Mary & Anthony G.York, Pa

Found the service department to be a great people.

Old facility but good personal. Service center very good.

Great experience! The customer service was great and the Hyundai team helped me get a great deal on a great car!!

My family was impressed from start to finish with our car buying experience. The people were the best part! They were friendly, helpful, and cared. They had a nice selection of cars, and you have to love the Hyundai warranty. They made us an excellent offer on the car. I will be returning soon and recommend them without hesitation.

I bought the vehicle online, hoping to avoid spending an entire afternoon sitting in a car dealers lobby. Giambalvo failed me in this effort.The sales lady was excellent, and gave a fine introductory overview of the vehicles features. However, the credit people let us down badly, and almost queered the deal by not having my loan application filed and ready, AS THEY HAD BEEN DIRECTED.Finding out that my loan was not on file, and needed much more than just a final signature, was a complete failure and I only hope that the finance department gets corrected. This is not the way to conduct business!

Great team of people at this dealership and service department. Always take great care of my vehicles and me as a customer.

We received excellent service from Kody and Kim through the process of buying our new vehicle. I would highly recommend visiting them if you’re looking for a new car. Best experience I’ve ever had with a dealership.

Friendly salesman. Met all my needs.

Bought a 2018 Elantra even though I wanted a used Elantra GT. Finance said that the bank said i had to get a new car. Then i got a we owe for heated seats. Windshield, rear window and rear passenger window ices up on inside all winter. They said that they couldnt duplicate the problem. Passenger speakers keep going in and out, they cant duplicate the problem...Heated seats installed after 6 months. Ghetto fabulous job. Molding in car keeps falling down. Cant get anyone on the phone to resolve this. They devalued my car with the chop shop install they had done...

Great value in the vehicle w gas mileage warranty etc and the staff wasn’t pushy, they were knowledgeable and listen to understand what you are looking for.

We had a great car-buying experience. I am super happy with my new Palisade!

Great sales and finance team! We had a good experience. Everyone was very professional and polite!

I had a wonderful experience there with extremely nice service parts associates. They got what I needed done and then went further to assist me with knowing when the parts should arrive and scheduling my next visit before I left so I didnt have to wait to schedule. It was a warrantied part so no big deal. One of the few times I actually enjoyed going to a dealership. Im sure it may not be like the every time, but this was definitely a good experience!

Sales team are excellent. Professional and friendly. I highly recommend them. Service is also very friendly and competent, but apparently they overbook service appointments at times, so what should be a 30 minute visit stretches to hours.

Everyone was very friendly and helpful helping me get the car that I wanted.

My 3rd car in 7 years from the same team. Cody and Terry were wonderful to work with,

The entire process from buying my Tuscon to my first oil change was nothing short of exceptional. Lucy Shaffer, my saleswoman was friendly and well versed on the Tucson. The car was purchased that day in short amount of time. We happily drove home that afternoon in our new Tucson. Four months later when I reached 1k miles we scheduled an appointment with the service department on 10/17. We arrived a little early. We were greeted by Rick Mitchell who checked us in. Rick said it would take about 1 hour and sure enough we were in and out in that time period. Giambalvo is a great place to buy a vehicle and I wouldnt hesitate buying from them again.

I would highly recommend this dealership as Kim listened to exactly what I needed in a vehicle and Cody worked out an excellent deal so I could drive home in my new 2020 Hyundai Tucson! No pressure sales team with the right knowledge to know what fits your likes and needs in a vehicle. I give them 6 stars!

The staff has always been super helpful. This is the fourth vehicle I’ve bought from them, and I couldn’t be happier with all the perks and service they offer!

They always go above and beyond to do an excellent job on all my vehicles

Not only did they fit me in to accommodate my schedule but my inspection was free because I purchased my vehicle from Jack Giambalvo of Hanover. Awesome surprise! Thanks Jack Giambalvo. 😊

Kim at Giambalvo Hanover Hyundai is the greatest. I sincerely hope Hyundai actually sees and documents this post because she was the best of help in addition to the other staff. She was more than happy to coordinate the delivery of a vehicle that was not currently in inventory and she ensured I would not have to compromise in the vehicle I had wanted and she made sure that I had a smooth experience with buying my first car. If you need someone at Hanover Hyundai go to Kim!!

Dealt with Cody from service and he was amazing! There was an issue with my car and I needed it fixed immediately. Cody kept in touch often and made sure the job was done the next day. Best Hyundai employee I have ever had!

I had my pickup in for a state inspection, emission inspection and I had my tires rotated and balanced. Staff was very professional and polite. Always seem to have a good experience at this dealership. Definitely recommend this business for your auto needs and no one can beat their prices!

Ben Bish is a friendly and knowledgeable salesman. Highly recommend him for your next new car buy or lease.

The treatment we received was above and beyond what anyone could expect. RICK and Cody are top notch as well as the mechanics.This by far, is the best car dealership out there! We have never experienced such wonderful service that Giambalvo offers. Thank you!!

The Staff at this Dearlership is always so helpful!!

Had a great experience and Kim is wonderful. Recommend very highly.

I visited Hyundai looking for a new car I needed my payment to be under a certain amount but wanted a couple extras in my car, I was so happy when Kim Bankert got me to my payment and I didn’t have to sacrifice any of the extras I wanted !!! Thank you to everyone at Giambalvo Hyundai of Hanover for all your hard work !! I will definitely recommend to all family and friends in the market to come and see Kim Bankert!

We are so happy with our sonata. Its beautiful ! Cody and Kim worked with us and got us a great deal. Thank you for being so patient with us at Hanover Hyundai

We have had an amazing experience With the clientService at this dealership. Wonderful communication and interaction about our daughters car with the service team. Can’t thank you enough.

Professional. Listened to us. Not pushy.

Helpful Team & Reasonable Prices

Rick, the service manager, let me know exactly what was going to happen and how long it would be. He was cordial and thorough.

Had a great experience working with Steve Bond. Went in at 10 to check out a new car I was pretty sure I wanted, drove it home at 1:00! I even had two cars to trade in, and Steve was kind enough to ride with me to my house to help me pick up the second car.

No clue how people can be giving this place anything more then a 3 star review. The sales manager told me he couldnt order me the vehicle we were looking for and wouldnt work with me on a price for an alternate vehicle. I walk into a different hyundai dealer, which also happens to be Giambalvo-owned, and they order me the exact configuration were looking for with a price savings. Do not recommend doing business with this shady place.

Kim, Pat and Jeff took great care of us! Friendly, knowledgeable staff, clean showroom with free drinks, snacks and even toys and books for the baby.No pressure, hit our budget and had a great experience. We are looking forward to a long relationship with Hanover Hyundai!EDIT: 2021 - weve come back again to buy our next car, this time a 2021 Elaborate. Same friendly faces, same great service, same excellent prices!

Service Staff are always good to us and have been for the over 10 years we have been coming here. They are honest and pleasant to deal with.

Amazing experience! Test drove lots of cars. Helped us chose the perfect car for my son. Jim, Jill and Art were great! I would highly recommend Used Cars of Hanover!

Great car buying experience! Highly recommend!

Thank you Austin for your Great Customer Service. You made purchasing my car from there very easy and stress free.

Had my vehicle serviced and tires rotated in less than an hour. Waiting area for customers was clean and set up for social distancing in a well air conditioned building on an extremely hot day.

Ive spent many thousands of dollars in the service department over the last few years and my experience was top notch. Just a few personnel changes and it all went downhill. The latest example was misdiagnosing my vehicle, then selling me a used gas tank at twice the cost of a new one, breaking my shifter while it was there and keeping my car for nearly a month with no loaner. PS- The problems were never fixed.

They were super friendly and helpful! I would highly recommend this dealership!

Very nice staff. Great working with my salesperson Steve!!!

This has not only been a bad car buying experience, but a bad experience period. To call dealing with the dealership a circus, is an insult to circuses. My dad and I purchased a used Mustang from Giambalvo in Hanover, Pa. The staff we dealt with has been arrogant, dismissive and less than grateful for our business. We signed papers, made a down payment and had to chase down the car. We were rushed out of the dealer as they were closing at 6pm on a Friday. They didnt tell us until near close that we wouldnt have the car because it was out for inspection. We were told we would get it Monday. After several call attempts and a few emails we were told that the car might be available Tues. It was delivered Tues. to my dad. I called to see if he would get the car that day and the service manager said no because it was still in need to be signed off for Md inspection. I called my dad to tell him the car would not be available and my dad told me the dealer had delivered it. So 2 weeks later we have had to send the finance company paperwork because the dealer is not returning their requests. On my kids, my dad and I spent over 2 hours waiting to speak to the finance co. This should have been the dealers responsibility. Again so two weeks later, my dad still has no paperwork on the sale of the car. If you shop there, be prepared. Other than the car itself, this has been an extremely unfulfilling and empty feeling of an 11k transaction.I reached out to Giambalvo through their online email contact page and no response. My dad is a Vietnam vet and chose to buy this Mustang. He drove over an hour each way twice and I drove 70 minutes round trip to be treated less than. The transaction is not complete- BUYER BEWARE dealing with Giambalvo of Hanover. I cannot recommend this place based on our sad experience.

I had a wonderful experience at Giambalvo Hyundai of Hanover. Rick provided me with excellent customer service and had my car serviced in a timely manner. I recommend Giambalvo Hyundai of Hanover and will definitely return in the future. 5/5

The people at Hanover Hyundai are very professional and very helpful, not only during the purchase of my car but also after. They are more than willing to answer any questions that I have about my new car. It is nice to not be left alone to figure it all out on my own.

NEVER BEEN DISAPPOINTED SICE CHANGE OF DEALERSHIPS

Friendly, professional and quick turn.

The last two times I have needed service on my 2019 Hyundai SF I have used Jack Giambalvo in Hanover, PA. I got to tell you, this crew knows what they are doing and they excel with their customer service skills. They pick up the phone on the first ring, they make telephone calls to let you know what is happening, they actually offered a courtesy vehicle, they make you feel comfortable and like family. I won’t be going back to Reisterstown, MD where I bought my vehicle, I never felt this pampered in their service Dept . Three cheers for Rick, what a great service guy!! Thank you!! Thank you Jack Giambalvo for running a top notch business. ❤️

I have been buying Hyundai Sonatas since 2000. This is my first SUV after talking my fiance into the Tucson in August. I loved it so much I went and bought one for myself. My experience with Hyundais has been wonderful. Angela was our salesperson at Hanover Hyundai she is so pleasant to work with. Makes you feel like family. Excellent salesperson. Love her she is friendly and honest. My best experience yet buying a new vehicle .Thank you Angela!

Worked with Brandon as my salesman. The who process was easy and made it very quick. Definitely recommend Hyundai in Hanover.

Excellent service and relaxing experience.

My experience in the service department is the worst I’ve ever had. A free inspection And 5 oil changes are supposed to be covered with the purchase of my car. When I took my car for the first inspection, two months after my last service, I was told the two front tires failed with a 1/23 thread. Two months before the thread on all four tires was 6/23. Of course the only tires they had to offer were the most expensive kind. I declined and took my failed inspection paperwork. I went to three other maintenance shops that perform inspections, and was told there was no reason my tires should have failed. I called the dealership service center this morning, and let them know this information giving them the chance to do the right thing. Their response was if it passes somewhere else go ahead and get the inspection. No accountability, no apology for their employees dishonesty, nothing. The only thing was offered to me was a free install when I decided to get new tires. Additionally, it turns out that my tires had never been rotated, nor were any of my air filters ever changed. Do NOT go here, they aren’t a trustworthy establishment and will take advantage of their customers, just to make a buck. Will never return.

A great group of people they are always willing to help and they are so nice. Ive never had any issues with taking my car there to get worked on.

I dont know I just dropped someone off.

The service guys are great and always there to help you in any way.

Tishia was great she stayed with us from start to finish. Got my payments what I wanted. Let me know what was going on every step of the way and was very apologetic for it taking so long. I would definitely buy from here again.

Easiest car buying experience ever!! No pressure and no BS! I dealt with Jill..Very informative and very eager,, not aggressive, to do what it took to get me into my car. I would recommend that anybody thats looking for a new or used Hyundai or Honda go see Jill. It should be your place to start and I bet you will not have to visit any other dealership. Go see Jill......September 2019This is my second review of Hanover Hyundai. After experiencing a total loss accident in my previous car I contacted Jill with my concerns about being able to replace the car being I was now underwater in the wrecked car. After she inquired how I was doing medically, she was able to get me a good size refund on the warranty that I had purchased. This helped in cutting down on the balance that was going to be owed to the bank. I had no idea that this could be done. After Jill did this she invited me back to the dealership to pick out my next car. She took control of my situation and was able to deal with the banks in order to get me out of the total loss car and into a newer car at a lower interest rate then I was paying. Jill and Art went out of there way to make me happy and to make sure I was in a car I wanted and not one I had to take. The whole process was done over a weekend and today I am enjoying my new car. They also made sure that, insurance wise, that I was fully protected so that I will not be in the same situation again! So if you are looking for a team that works for you, go see Jill at Used Cars Of Hanover and Hanover Hyundai. Thanks again Jill.

The service is by far the best around!

They did a great job. They left us test drive with our child with us to make sure the car seat fit and that it was comfortable for all of us. They were also very nice about letting us eat and feed our son before signing papers to buy the car. They also stayed late to make the deal but they were not pushing us to buy. We would buy from them again.

Pretty painless experience. Kody Taylor is a great down to earth salesman. I would recommend Hanover Hyundai for non-pushy sales, great incentives and getting you in the vehicle you want.

Thank you Tim and Ben! You made the experience easy and quick. You worked to create a payment that matched my needs. Also, you sold a great car. I love my new Highlander! Thanks again.

Lucy was amazing. The entire process was simple and easy.

Always get good service for my car. Have owned Hyundais for many years.

Amazing place to get a car from. They were very helpful and went above and beyond for us to find the right car. Everyone was very pleasant and super professional. You feel important as a client walking into this business. Never have I had a more positive experence while looking for a car in my life. Will definitely be doing future business with them and I highly recommend them!

Excellent service!! Kind and courteous!!

Kim B was amazing at helping me find my beautiful 2012 Honda Civic! I went into Hyundai the one week spoke a few numbers and ideas with her she said she would keep in touch if she came across something I’d like and sure even she kept her word and did exactly that!! I’m a very happy young woman!! Thank you 🙏

The service department is super shady. Ive been going there for a year for every repair because I had great experiences but after last time I wont go back. Before I picked up my car they left me a voicemail and said that I needed an oil change and that my inspection was due in June. They said they could just do the inspection now (April) and give me a June sticker. I luckily knew that I wasnt due for an oil change and that my inspection is actually due in July but I dont like that theyd try to take advantage of people who dont track those things. They also took out my Next oil change due at ____ miles sticker, I guess hoping I wouldnt notice and get one?

The staff are super friendly and the guys in the shop are amazing!

Angela is awesome!! She ensured that I was happy every step of the way. She heard what I wanted and assited me with finding that exact car. I can honesty say she is the best salesperson my family has worked with. Thank you!

My salesman Steve and General manager Cody went over and above to help me get into the car I wanted.

We loved dealing with Jim and Tim!! Gave us great customer service. Didnt pressure us into anything. Allowed us to take our time and make the right decision for our family. Thank you Jim and Tim for all our knowledge and help!! Take care!!

Angela Lindaw was an amazing person with excellent help. She did not try to push me into something I couldnt afford! She listened to my situation and gave me my options respectfully! I will always come back here because of her!

The guys at Hanover Hyundai were awesome in helping me. They worked hard to get me financed at a price I could afford. Tim Stevens is very personable and made me feel comfortable immediately. He doesnt pressure you and works to ensure you are happy with your purchase! I would definitely recommend him to anyone!

Dishonest. These guys will tell you anything you want to hear to get you into a car. The finance guy is shady as can be. Lies and deceit.

I bought a car here a couple of years ago. The staff was very helpful and gave me the best deal that they could. The salesman was helpful and not overly pushy. The car has given me no problems to this day. I recommend this dealership.

Customer service was top notch. Kim spent a lot of time with Mom and had the patience of a saint. It was a pleasure doing business with Hanover Hyundai.

We received best service that weve ever had when purchasing a new car! And weve bought a lot of cars over the last 40 years! Angela was very knowledgeable and such a nice, friendly person to work with. She wasnt pushy, which we appreciated. She spent time finding just the car we wanted. We couldnt be happier!

I worked with Ben! He is hands down awesome! I was dreading the whole car buying experience. Thank you Ben! I will gladly drive an hour and some to work with you again......Thank you!