Im impressed with the service especially to Stephenie who was there for me at the time I needed a specialist with my dilemma very patient and informative she walked me to get a paperless auto pmt a savings of 20 a month and the verizon reward card I commend her expertise

Need to pay attention to the Plan you’re searching for and be SPECIFIC ABOUT THE PLAN YOU WANT!!! They ignored my request for THE PLAN I WANTED and Applied a MORE EXPENSIVE PLAN and it took me 4 days on the phone with Verizon to get it all straightened out. When I picked up my phone, there was only a receipt and phone in the bag - NO USER’S MANUAL or anything. You’ll have to ASK for it, ESPECIALLY IF YOU’RE CHANGING FROM ANDROID TO IPHONE, etc….GOOD LUCK!!!!

Went in today to take care of my cellphone issues. Ignacio, very kind and courteous, took the time to look up my account details and offer up a solution plus a couple of other alternatives. With his patient assistance, we arrived at the best way to fix everything. Ignacio explained everything in excellent detail. I admit I didnt quite grasp everything at first hearing, so I had to stop him a time or two to go over something again or to confirm if my understanding was correct. Great job, Ignacio!In the hopes that I have some pull at Verizon, I hereby nominate Ignacio for Employee of the Year! Verizon, dont let this guy go to a competitor.

Helped quickly, understood my problem and took care of it quickly. Friendly and was never rushed

I was so very happy with the customer service. See Ignacio he will give you all of his attention and help in every way possible! I hope his boss read this. Give that man a raise.

Its needs more variaty of phone accessories. The staff are very professional and polite though.

The settlement was good person would listen and understand me

Very clean and friendly ppl. Helped me with a phone case I needed.

You know I love my verizon phone service never fails me, but DO NOT EVER!!!! try and call customer service it is the worst things in the world you will never talk to anyone, the computer takes you in more circles than Disneyland. It is horrible!

Its pretty pointless to order a phone for pickup here because you still have to go in and wait in line.

This Verizon is not a good place to go to. They are not very helpful

Good pricing. Great reception for phones. I will buy again.

These amazingly helpful employees went above and beyond to help a compromised customer obtain some kind of communication device. True customer service still exists. Thank you all!

The mosquitos wer all over the customers outside..only 1 customer inside..my issues wer not .resolved

They offer great and fast customer service. This review is specific to only this location. I go into this location only to go get customer service from only the employee Amanda. She has helped me out with any troubles I have had with my phones. I have personally gotten extra discounts that she has obtained from me from talking to her manager. The five stars is mostly for the great customer service since the coverage and service they offer is the best that can be provided and everyone already knows that Verizon has the best coverage.

Worthless they cant help you personally with a phone problem you have to call Verizon. I am still having problems nothing is fixed and the wait time with Verizon on the phone is horrible. Bad service we have other choices in company for same amount of less.

Too expensive.

AT&T is way better

Bought my new phone, and Im loving it. The staff was very helpful with my decision.

Gerardo was the guy that helped us was super sweet and very helpful.

Knowledgeable and courteous staff

I called to get my name corrected and its still not done. Its correct but not on my phone and Im unable to change it. Thats one thing I was taught never to do is spell someones name wrong

Employee not trained. Could not look at you too talk, also talked so soft we constantly had to have him to repeat what he said. Get one of the female employees!

Went in to buy some Moto mods was talked into a pixel and a plan only to find out theyre 4 lite that they showed coverage for my house close to 281 at Paso Real would have a great signal. I return the phone due to for quality on the Google pixel camera and cancel my contract due to the fact I had to stand outside with my tongue in the air to get a signal.

The sales person was very calm and helpful. I was so worried my phone was broken, but after a few different things they got it to work again. This LG phone is only 1 year old kinda sad they dont last very long.

Very neat stores with plenty of knowledgeable staff. The displays are impecable clean and functioning. Conveniently locatel and easy to spot when driving by.

Customer friendly quick an fast service. In an out service.

Very very helpful, explained everything to me so I could understand it

Didnt have a long wait this time the young man wad fast anf very knowledgeable

A few years ago, I didnt receive the same service as I do now..The past two years has been excellent customer service.

Have always loved Verizon and its network. This store is small but staff are friendly. Personally I feel there should be more selection of products like other stores.Semper FiNori

Me and family went by and charlie Gonzales attended us. The service was great. We were there for about 2 hours but it was our fault because they have so many phones you want to choose from. The reason why its 4 stars is cause charlie forgot to tell us there is activation fees. I think its 20 dollars a phone to activate. So in just activation fees it was 100 bucks if Im not mistaking. Later I messaged him and asked if he could remove the fees due to him not telling us about them but he never responded with a yes or no. Family went to location and they did not remove fees. First bill came out to allot! Oh, also the theft alarms on the phones kept getting triggered and that was annoying. Poor workers kept having to turn them off.

Well...they are not very knowledgeable about their own products but the assoc. Helping me looked up all my questions, but I miss the days when they knew the products they carry.

Quick, helpful, and knowledgeable staff. They help you find what youre looking for and options for savings.

They were very eager t o help my wife and I.They made us feel welcome.

Can not get anyone to respond!!!!!

Staff is knowledgeable about products and answers questions efficiently. Offers more variety of accessories than other similar stores.

Went in looking for a new phone and Gerardo was very nice, helpful and informative.

Good service just wish they would open earlier. 10am is just not acceptable

Tim was very helpful & understanding! Waiting on my replacement cell...

Rude salesman

Great customer service!

I needed some help and they were very profisnal, thank you very much

This place gave the worst service I have ever had. Went in because their corporate office had told us that the store associates would help setup our plans that we purchased, and when we arrived they told us they did not do that. After explaining that we had spoken with the operator they said ok. So they told us to have a seat and they would take care of everything. After sitting for an hour we went and asked if any progress had been made with our plan and we were told they do not do that again. So we asked why did yall need our phones and they began to tell us they did not have our phones. So the guy that took our phones walked by and we said thats the guy with our phones, the manager asked him why did he have our phones and he explained that corporate had sent us and said to take care of us. So the manager said not to and to call corporate and tell them they do not have time. So the guy did and was told to take care of us because this had been going on for about 2 months. When he told the manager she said well they will have to wait until we get to it. We told her we were there before the other customers and she said we dont like doing plan imburstments as it takes a long time and is complicated. We asked isnt that part of your job and she yes but she dont like doing it. So we waited another hour and a half and called corporate again and spoke to the lady that sent us to the store. She asked to speak with the manager and we gave her the phone. After a number of OKs and I understand she gave us back the phone and the lady from corporate said it should be resolved now. When we got off the phone the manager yelled in back for someone to hurry up and take care of the trouble makers and get them out of my store. So we just told them to give us back our phones and we would go to another corporate location which is about 15 miles away. She said as we were leaving I wish yall would have done that from the start and save me a headache. So we call corporate again and spoke to lady again and she was very nice and apologized for the mishap and gave us free stuff but thats not what we wanted, we really just wanted better service.

Couldnt get better service anywhere else they really helped me out with the issues I am having with my phone

I am so unhappy with this service right now. I preordered iPhone and was told by Amanda at Verizon that Fed Ex could hold package until I would come back from out of town. But she also told me that package needed a signature. Both things incorrect.

Represenatives Very helpful.

First of all, do business at any other Verizon except for this location! This location opened an unauthorized sub account under my name and gave me the run around in fixing it! Their fraud department was not much help either, making me amend a police report 4 times before being sufficient. The RSAs at this store are rude and unwilling to help you if you are not there to activate service. Even 2 managers tried to get me to just leave the store so they wouldnt have to worry about helping me resolve the issue one of their employees caused. This place is overall terrible in customer service! Nothing but a bunch of rude individuals!! BEWARE EVERYONE, THE HEAD DETECTIVE OF HARLINGEN POLICE DEPARTMENT STATED TO ME THAT A LOT OF PEOPLE HAD COME INTO THE DEPARTMENT FILING FOR FRAUD AGAINST THIS VERIZON WIRELESS LOCATION!!! They MUST be investigated!!!

Fast setup for a new phone and very helpful.

Really helpful 👍

Great customer service by Verizon!

Run very efficiently

Great customer Service!!

Stephanie was very nice and very helpful..

This place is a one stop shop for all phone, iPad and accessories you may need.

Good service.

Friendly, helpful and knowledgeable staff.

Amanda was great!

This store sucks will never go there worth less.

Been a customer for 13 years.

Great reps, very helpful!

Fast and awesome customer service

Great knowledge and service

Very helpful to care of my problem in no time at all

Friendly & helpful stafg

Greate costumer service

Asked for a USB cord a S6, no longer available. 😯

Great customer service!!

Worst place to come .... They were going to transfer a phone to another location ... But I decided to come get it myself .... So I came here and now they are giving me the run around saying they have to call a manager and they have no control on the transfer ... Instead of saying no we cant they should say lets see what we can do ... Would not recommend for anyone trying to get Verizon or a Verizon customer to make buissness here

Good customer service

Great customer service

Great service.

Not as helpful as in the past

Awesome customer service

Great customer service

Customer service is horrible manager is very rude and unhelpful rep Amanda lied gave me the wrong info about the cost of the phone when I went back to talk to the manager about the situation she was not helpful it’s my first month with the service and I’m regretting getting this company do not get this service worst experience with them

Polite and helpful

Very professional.

Good experience!!

Help with activation and sell new products

Good service

😃

Too expensive

Nice!