Alyssa was knowledgeable about every detail on the Mazda SUV I purchased at Faulkner. She communicated quickly and clearly during the shopping and buying process. She never made me feel rushed, or pressured to make a decision like I have at other dealerships in years past. Please consider Alyssa as your sales consultant when shopping at Faulkner Mazda. Katrina went above and beyond to work with me on the numbers, explained everything clearly and was also a pleasure to work with. Marcus handled the paperwork efficiently and made the paper signing painless. I highly recommend Faulkner Mazda Harrisburg.

Bought a car from a dealership for the first time and it was a very pleasant and easy process! Got the exact car I wanted.

Scheduling and service done in a timely manner.I felt the price for my 15,000 mile service was a little high for an hours work.The normal complimentary car wash was not done because of a plumbing problem. If that had happened at my previous car dealer, Rahal Toyota I would have be offered a complimentary wash sometime in the future.

My first car purchased through Faulkner Mazda and I had an absolutely amazing experience! Their entire team was so polite and helpful. It was the first time I ever had to finance a car and I can definitely say I was a little overwhelmed but with that being said they made the process so smooth and easy. I’m extremely appreciative of Mike Ramsey and the entire team!

We bought our 2018 Mazda 9 at Faulkner and have been very satisfied with their outstanding service over the past several years. A very polite and friendly service dept. Penny is a very knowledgeable associate and is not pushy when recommending servicing needs. I highly suggest you give Faulkner Mazda a try for a new car or your Mazdas servicing needs.

AMAZING! Everyone was so great and did everything they could to help me buy out my lease. I admired that Lucas, kat, and Alyssa were always keeping me updated and were genuinely determined to make sure I walked away happy and they definitely succeeded! My exact words were “I’m so happy I could cry” ! I will recommend them to everyone!

Faulkner Mazda Harrisburg service department continues to be a dependably good experience for us. Service was recently completed on our CX5 quickly and thoroughly. Price was as quoted ahead of time. We have not had a bad experience yet, and Im a picky customer.

I had the best car buying experience at Faulkner Mazda Harrisburg! The staff is friendly, thorough, and professional. They were very quick to communicate with me via email and text to schedule an appointment that suited my schedule. Staff shows a genuine appreciation for your business and respect for you as a customer. They are sure to provide thorough answers to any questions and provide effective explanation of all options before you make a decision. I felt very prepared and confident in my decision to purchase a vehicle after working through several customizable options. A big thank you to all of the staff at Faulkner Mazda Harrisburg and especially Mike, Jason, and Katrina for personally helping me through the process. I am so happy with my new vehicle and would highly recommend Faulkner Mazda Harrisburg to anyone in the market for a new or used vehicle!

Faulkner Mazda was a great place to buy our car. Our Sales Consultant, Mike Ramsey, was awesome. He explained everything up front, encouraged us to test drive whatever we wanted and worked within our budget. The Business Manager, Marc Fissel, was also excellent. Easiest process weve ever had buying a car. Great experience, great dealership.

I want to commend the Faulkner family for their professionalism, personal attention, and overall care for our family as we were in the process of purchasing a vehicle. In this difficult time of low inventory, we reached out to Faulkner Mazda to find a used vehicle for our son. We were up front with our needs and our budget. There was no pressure to upsell us or get us into something we werent able to financially manage. Dirk, Katrina, and Lucas were amazing. We cant thank you enough!

As always, I was very happy with my service at Faulkner Mazda Harrisburg. Penny, Jeremy and the service techs are top notch!

I hate buying cars! But the experience at Faulkner Mazda is going to make me change my mind. They were pleasant, professional, honest, and efficient. We had the deal done in no time, and it felt right...no pressure and no slimy tactics, just straight up professionalism. I will be stopping there first the next time I need a new or used car. GREAT JOB!!!

I had the greatest experience with Faulkner Mazda. I was having trouble finding a car with my credit and my budget but as soon as I walked in to Faulkner Mazda Dirk assured me that I was going to leave with the car I wanted and he made it happen all in the same day, I am very satisfied with my purchase and couldn’t be happier With the service they provided! Thank you Faulkner Mazda!

Staff are friendly, attentive, and helpful. My truck was there for inspection and oil and filter change/lube. However service tech neglected to rest the error code which displays once you reach preset mileage for recommended change. Check light still illuminated on dash since this was not done. They have always reset this in past visits.

We had a great experience at Faulkner Mazda. Alyssa Humes was very professional and helpful in the sales process. I will definitely use them for our next car.

It was excellent service. This is my second car with them. Top-notch service from manager to sales to financial.

Huge SHOUT OUT to Alyssa Humes. I stopped by the dealership today about some questions on my Mazda company fleet vehicle. Not only did Alyssa know the answers to all my questions, she also told informed of all the little things I did not know. She was amazing, so amazing that I will now be getting my CX-5 serviced at this Mazda location ! Thank you Alyssa, for taking the time today to educate me on the features of this vehicle. I now LOVE it and I owe that to you !

Alyssa and sales manager, Katrina, were both very great to work with. Exceeded all expectations. Communication started via text with Alyssa who was very responsive. Then they both were transparent, honest, and worked very hard to get us into the vehicle we wanted at the budget we wanted. Highly recommend them both. Theyre kindness and fun personalities alone made choosing Mazda even easier.

The service department is able to get my vehicle in for inspection right away. Check out was fast and easy!!

Nice place and Great Boss wish he was paying a little more$$ or Id work their and bring him more revanew Im a Great person to work with and does all job tasks at hand every job I worked for!!!

This dealership is wonderful. They are patient and will help you find a car/SUV that fits your needs. Easy process from start to finish. Ask for Lucas! The paperwork process from start to finish was super easy with Katrinas help.

Ask for MARCUS, you can tell that man anything you want he will understand you. I am African kinda new in the US, so of course first time purchase. Between my accent, my ignorance on the subject, and the fatigue, Marcus was the man ✅🔥

This is our 2nd time leasing 2 Mazdas during the same visit and both times, it was a great experience. This time was especially enjoyable because we knew what we were getting in to. I reached out to Alyssa in advance and she was GREAT! She answered all of my 600 questions quickly and thorougly, and while she didnt have some of the inventory that we were interested in (not her fault...Covids fault), she still set us up with awesome alternatives! She truly took interest in what we wanted and listened to our needs. Kat was a lot of fun to talk to and was able to work her magic and put us in the price range that we wanted. She and Alyssa seemed to be in sync. Then there was Marcus. Theres not much you can do to make paperwork exciting but he pushed it through as quickly and easily as he could. He explained everything we were signing in detail and the importance of some of the coverages (i.e., Gap). The team was very professional, easy to work with and most important, personable even though the store was beyond busy the day we were there. They did a fabulous job and well be going back to them for the trifecta when these leases are up in 3 years! As a side note, we didnt see Jeremy and Penny that day but have been visiting them for service with our old Mazdas for the last 3 years and theyre wonderful too! Always efficient, friendly and forthcoming. Faulkner Mazda of Harrisburg has first class staff!!

I have purchased three Mazda’s since 2008.Every Mazda I have owned has totally exceeded my expectations of what I want and need in a vehicle.With owning a lot of cars in my life.I am so glad I started driving Mazda’s.They are well built,reliable,affordable and a really stylish looking vehicle.I would like to thank Marcus,Mike,Jeremy, Penny,the wonderful mechanics team at the Grayson Rd. dealership and everyone else who is so dedicated to their customers.These people are very professional and just caring in general in making sure you are happy and safe on the road.I would encourage everyone to test drive a Mazda-that’s all it took for me!

Yesterday I completed the purchase of my first car (used). I can honestly say that everything about the experience with Faulkner Mazda was amazing! I worked with Dirk Bauer, Katrina Funk, and Marcus Fissel but also with Jason Lowry and Lucas Latourette. I know, a lot of people! Katrina was so incredibly helpful when discussing the auto loan - but also with tons of general credit advice, and how to use the loan to improve my credit score! Dirk had all the answers, and was extremely accommodating with getting my insurance figured out as well. I worked with Marcus for the financing and contract at the end, and he worked with Jason to get me a significantly lower interest rate (10%-3.5%!!) So that I could reasonably get their full service package (which, might I add, covers quite literally e v e r y t h i n g) I left feeling excited about my vehicle, and like the folks over at Faulkner Mazda really value the experience of buying, but also owning the vehicles they sell. I really do feel so much safer knowing that with their service package, anything that happens Ill have great coverage options for. I could not have had a better experience here, and will 100% be returning for my next vehicle (and for maintenance - their service package includes 2 years of oil changes and tire rotations!)

I had my car in for its annual inspection and I was happy with the whole experience.

I worked with Mike Ramsey at the Faulkner Mazda Harrisburg location and it was a very smooth process! I was able to trade in my Camry and walk out with a Mazda CX-5 with all the bells and whistles I wanted. This is my first time working with Mazda coming from Toyota and the experience was great! I am happy to be a Mazda customer. I love my new wheels!

I had a wonderful experience with Faulkner Mazda they were very straight forward and respectful. They made the experience very quick and easy. I would recommend going to there dealerships.

Dirk Bauer was great to work with. The entire team made the process smooth and easy. I came in planning to clean my car out and come back and they helped me get it done in one trip.

Best car buying experience EVER! These people were all incredibly helpful and I LOVE my new Mazda 3! 10/10 would buy here again. Great warranty plan!

I haven’t had my car for about 5 months and I am already putting money into it. I had to get front rotors because supposedly they were warped by my driving, as they say. Then I had to get a side marker bulb put in as well. I guess that was my fault as well 🤷🏼‍♀️ I believe I shouldn’t have to put any money into this car just yet but that’s my opinion. They told me I wouldn’t regret getting this car but I do regret it. I should have went elsewhere for my service because I deserve better. It seems like I’m paying all this money for this car and things are still not right with it. It’s definitely a lesson learned for me. I just wanted to be happy with my “new car” that’s it. P.S. they do have some good sales people that works at Faulkner Mazda so I can’t take it out on the whole team.

The entire staff at Faulkner Mazda, Harrisburg was extremely cordial & helpful. This includes our salesperson Dirk, sales mgr Justin, & the finance woman. They helped thoroughly in the purchase process & explanation of the new car.I’d highly recommend this store.

I RECENTLY PURCHASED MY 2ND CAR FROM MAZDA. A CX5 TOURING. I JUST WANTED TO SHARE THAT KATRINA FUNK AND LUKE MADE MY EXPERIENCE SOMETHING I NEVER IMAGINED. FROM BEING A BIT NERVOUS WHEN I WALKED IN THE DOOR, LUKE WELCOMED ME FROM THE MOMENT I WALKED IN. HE ANSWERED MY QUESTIONS WITHOUT HESITATION AND ALSO EXPLAINED EVERYTHING TO ME UNTIL I UNDERSTOOD IT! WHEN EVERYTHING WAS GOOD TO GO AND IT WAS TIME TO MEET WITH KATRINA SHE WAS HEAVEN SENT. SHE WENT ABOVE AND BEYOND TO CONGRATULATE ME, SHE EXPLAINED MY CREDIT REPORT TO ME, MY WARRANTY COVERAGE AND SHE EVEN FOUND ME THE LOWEST RATE FOR MY INTEREST. I CANT EVEN BEGIN TO TRY AND EXPLAIN HOW Amazing MY EXPERIENCE WAS THIS time around. They have an amazing crew there now. I will forever recommend them to anyone I know looking for a car. Katrina was the sweetest person I have came in contact with since my mom passed away 2 years ago. It was a great heart felt moment with her. BEING 27 YEARS OLD IT WAS NICE HAVING SUCH AN UPLIFTING experienceTEAM MAZDA. YOU BOTH ROCK!

Fantastic service. Very friendly and super helpful - they made the car buying experience easy and effortless

I Contact the dealer Faulkner Mazda Harrisburg for a 2002 Toyota Highlander Limited which is priced at $ 6000, and ask to make an offer of 5,500. The managers response was.. that they Dealer do not negotiate price, and that is the final price. It is a bad experience with the dealer that they do not lower 500 dollars from a car that is the year 2002 with 130 thousand miles.If it is a dealer they should do better business to sell.Update:I called the manager who told me to call to discuss what happened with the seller, but it was worse, the manager says that the seller did the right thing, that the price was fair, that $ 5,500 is a price less for what he paid for this toyota ( a complete LIE), This manager is even a liar, and he does not know what business is either, he is a real cheap liar, if the owners of this dealer do not sell more because this type of managers they have. It is a shame.

Received a good trade in, and good price for a new suv

We recently purchased a used car at Faulkner Mazda Harrisburg. Our salesperson, Alyssa Humes, was outstanding! She is very professional and knowledgeable. We were not made to feel pressured in any way to purchase a car. I highly recommend Faulkner Mazda Harrisburg, and specifically, Alyssa, when shopping for a new or used car.

Excellent service; quick and thorough.

The team at Faulker Mazda was super helpful, friendly, and easy to work with. Just purchased a car here and was very happy with the service they gave and how easy they made it!

I have been a happy customer of Faulkner Mazda Harrisburg since I bought my first CX5 in 2014 and another purchase in 2020. The sales department is professional, friendly, helpful and knowledgeable . Their service department is well managed with an amazing attentive staff that has done an excellent job servicing my autos all of these past 7 years.

I go to this dealership/service center for my current vehicle because of the customer service, speed and quality. Ive been to various other shops (i.e. Goodyear, Meineke, local all service shops, Jiffy, etc) with previous cars. Prices can sometimes be more expensive compared to others, but you get what you pay for. If you want better quality and speed of service, I recommend going to this place.

Recent experience at the service center was good but better communication would have made it much better.

Outstanding service. Made the sale quick and easy with most of it being done remotely. Alyssa Humes (the salesperson) was excellent to work with too.

What a great experience! After having a horrible experience with a competing dealership, we are so glad we visited Faulkner.. Bob our salesman was so caring and attentive to our wants and needs. From start to finish every employee treated us so kindly and with so much respect. Our daughter left with the vehicle she wanted, happy and smiling. Mission accomplished. Thank you Faulkner! You now have lifetime customers

I have never had any problem with this dealership or the service. I think it would be nice if they washed out the inside and outside of the car. The waiting area is nice and comfortable.

A+++ service. The team there did a great job from start to finish helping me choose and walk out the door with my new vehicle.

Amazing work like always.they stayd late to fix my cx5..got it back next morning. Mazda Hburg is a great dealership.

Service department keeps promising to follow-up with me in a day or 2 about a service issue yet they never do. Not once in 3 weeks have they followed up since confirming the issue. Instead, I have to call and complain. Poor service

Friendly, top-rated customer service! We were greeted as soon as we came in the door. Bob was our salesman — he was down to earth and went out of his way to make sure I was comfortable in my new vehicle, informing me of all the new vehicles features and buttons. Justin showed me around the establishment so I knew where I was going when coming in for maintenance, and gave me his card to call if I ever needed anything/had questions. Katrina was beyond excellent and so nice. They all made the process of buying easy and comfortable. I felt like they went above and beyond for me. Thank you Bob, Justin and Katrina!

Great service! Dirk made buying my first car hassle free and a great experience! Very professional and helpful! Would definitely recommend to anyone in the market! They also have a great finance department! Overall, just a great experience.

Once I settled on a Mazda, I started the process of shopping. I did the entire shopping by e-mail, asking many Mazda dealerships for quotes. There was some back and forth but at the end nobody could touch Faulkners price. A sales consultant from a competitor actually told me that I was getting an amazing deal!Once I got to the dealership it was smooth sailing. Katrina, Justin, Steve, and Bob were awesome! Katrina really knows her stuff and we were in and out in a jiffy. It was by far the best car buying experience I have ever had. Its a no frills dealership that offers very competitive pricing. I highly recommend having Faulkner Mazda on your list if shopping for a Mazda.

In full disclosure, this was the absolute easiest car purchase of my life.Katrina setup the initial intake appt and then it was over to Steve for the trade-in appraisal...both very professional and a pleasure to work with.Now, to the star of the show...I was introduced to Alyssa Humes and she started with the expectation management portion to ensure she could maximize my needs and then it was off on a few test drives. I ultimately chose a 2021 CX-30 AWD in Preferred trim. Amazing little machine, and I couldnt be happier with it.The real joy came in working with Alyssa, shes committed herself to the craft and a consummate professional...being a young lady working in a male dominated industry, shes embraced the challenge and grinds everyday to make her customers happy, all the while being a brand ambassador for Mazda, and Faulkner Automotive as a whole. If theres a young professional award that Faulkner participates in, shed be the hands down winner!In summary, a great experience with a caring staff that cares about you and meeting your needs. Go see Faulkner Mazda in Harrisburg and ask for Alyssa, youll be a better person for having met her.thank you-j

Made an appointment for the complimentary oil change following the purchase of a used car. It was done on time and with a car wash too, Five Stars! But I didnt even drive as far as the other side of the dealership building when the valves started making noise and the oil pressure light started flashing. I turned back to the Service Department thinking they forgot to refill the oil. The technician determined that the metering pump used to automatically refill engine oil from the bulk tank in the Service Department did not add the required amount of oil and then he forgot to check the dip stick after the refill. I dont know how the technician who drove it from the wash bay back to the Service Department did not hear or see the problem. The experience did not leave a good first impression.

I do not recommend them at all for service needs. They over charge and diagnose problems that do not exist. I took my car in for a check engine light regarding air intake. I was told it was the gas cap, charged almost $200 for a replacement, and then within a month the check engine light came back on with the same error code. Took it back and was told it was something else causing the issues, this was a bill over $500. One week later the light came on, again. I was told to bring it back again and I stressed that I needed my car back the same day and was told it would not be a problem. I waited ALL day (service desk closes at 5) and called repeatedly about my car. I finally was told at 4:45 that I needed a new hose because there was a leak on an elbow that was hard to see. I was told it was $180 to fix.They also wanted to change my rear shocks at a charge of $380 per tire. I was able to do this myself for less than $80.Long story short I took my car to a real mechanic who immediately saw it was an issue with the sensor, there was no leak and Im willing to bet that the other issues I had were probably imaginary as well. $700.00 lesson learned. Do not go to them for any of your issues.

Faulkner Mazda sold me a car with a tiny chip in the windshield (which was fine it’s barely there) and passed me for inspection last year but decided this year to NOT pass me because it was on the drivers side... lol it’s always been there!! Sounds like they were trying to just push a car off the lot and didn’t care about fixing the chip if it was truly a problem... They said I needed my whole windshield replaced for something they initially sold to me and passed last year. They then put the new emissions sticker on my windshield that supposedly needs replaced :)! Make that make sense... if I have to pay for a new emissions sticker when I take it back for state inspection, I will be requesting to speak to the manager. I will not be returning to Faulkner Mazda to have inspections done since I have several friends who looked at the chip in the car industry and said that should’ve passed. They just want your money and will take advantage of you.

Best accidental car buying experience I have ever experienced!!! I went for routine maintenance, thinking I couldnt afford a new car but while waiting, I took a look. With the help of Ben and Mak Funk, I went from a 16 Mazda 6 to 21 Mazda CX30 with $0 down!!! Thank you Thank you Thank you

Weve purchased two vehicles at this location; both times were great experiences! Highly recommended.

AMAZING service! Jeremy & Penny treat you like a family member. Superb compassion, friendliness & absolutely great value on services.

Fixed my car quickly and fast yet, they have a policy about not being able to rob banks in their loaner cars which I thought was a little strict. Yet, I remembered I only rob stores, so I brushed it off. Either way. Great place to get your car fixed.

Fantastic car buying experience. Not high pressure and knowledgeable salespeople, especially Dirk. Manager Katrina is a credit to her organization.

I bought a pre-owned CX-30 last Friday. They are very nice and friendly. It gives me a feeling that I am buying a new car. Detailed Instructions plus attractive benefits. Very NICE experience!

I have always had an exceptional experience with the service department at this Faulkner Mazda location.

Even during Covid Faulkner Mazda was able to provide great friendly service and I got the kind vehicle I always wanted!

They got my car in right on time and handled everything professionally and quickly. I have always been very happy with the service provided by Faulkner Mazda.

My wife and I found a nice one-owner 2015 Nissan Sentra SR at Faulker Mazda on their internet site. We made arrangements with Client Advisor Dirk Bauer to look at the car. The car was low mileage and in great condition. The dealership put almost $1,300.00 of updates into the car. New tires, wipers, inspection/emissions, new battery, engine clean, carpet steam clean and lube & oil change. Top notch job and Dirk was very helpful. We purchased the car the same day we looked at it. Thanks Faulker Mazda!

Comfortable experience.

I have had two very good experiences at Faulkner Mazda. The first was in 2018 when I was getting a new car for the first time in 12 years. Jamie the salesperson was very honest and up-front and I put down a deposit on Saturday and had my new car (CX-3 GT) on Wednesday (it had to be driven from another dealer). My total time spent in the dealership was collectively less than 2 hours. Everyone was nice, friendly and honest and it was an overall great experience.Fast forward to 2021. I am a lease guy and the terms were 5-6 months away from coming up. I inquired online and was contacted to go look at the new CX-30 turbo. Seeing as how I was attempting to ground a lease, I was not sure how it would go. I test drove a really nice CX-30 but I wasnt crazy about the color. They searched for another one in the Northeast, but nothing really fit for me out there. We were kind of in a holding pattern. Out of sheer luck, they got in almost exactly the colors and features I wanted out of the blue. Dirk the sales person texted me and I was in to see it the next morning at 9am. I wanted to go over the numbers, so I left to review everything. I went back at 3pm that same day and was out of there with my new CX-30 Premium Plus before 5pm. Again, my showroom time was about 2 hours, tops.Both times I have been there, I was treated wonderfully even though I am likely not the most ideal customer out there. I cant thank them enough for making what would be an anxiety-inducing ordeal into something more welcoming and rather enjoyable.Bonus points: They are very compliant with the current pandemic parameters. Masks, hand sanitizers and distancing are in place and handled well. Great job!

The people at Faulkner Mazda are the very best! This is my second vehicle with them and the service is above and beyond!

Kinda pricey, but you get what you pay for. And they do excellent service! I refuse to go anywhere else.

We took our Mazda CX-5 in for inspection and emissions check. The vehicle was done on time. They found an issue that was fixed under warranty. They did a nice job. We will be going back to Faulkner Mazda in the future.

They are always on top of everything and very accommodating. Very happy that I purchased my car from them and will continue to have them service it!

I came her to test drive the CX-30, convinced that was the car I wanted. Lucas LaTourette was very informative, helpful, full of information and since he didnt take the test drive with us, front loaded all the information about the features of the car. I was disappointed when I realized this car was smaller than what I was looking for. Lucas was pleasant and helpful even when he knew I wasnt going to purchase. I appreciated that. The only reason I took off one star was because of the new manager. He was not as kind, patient or helpful in the short time I talked to him. He was dismissive and did not take me seriously. If you visit, ask for Lucas.

Lucas is a true Gem! I had plans to test drive a chevy when Lucas called me before I even woke up! So on my way to stop by chevy I stopped by Faulkner Mazda, and let’s just say I never made it to Chevy!!!Lucas greeted us, and he was super busy, (end of the month busy) but we still felt very much like a priority! After finishing up a sale with another customer he took time to listen to my wants and needs! I went in and originally wanted to test drive a certified pre owned cx5 after speaking to me, the first car I test drove was a 2021 cx30!!! And it was PERFECT for me! After test driving the cx30 Lucas had to the CX5 pulled up for me to try next, I got in it and didn’t even have to drive it!!! I knew it wasn’t it!!!! Lucas is excellent at what he does!!! To take it a step further with an honest conversation about finances he made sure I got into the car at the price I wanted!!! Everyone on staff checked in on us the entire duration of the process and seemed very concerned with our well being while we were going through the process!!! I have never felt more valued as a customer, even after buying the car I’ve gotten emails, text messages just checking in!!!! I can’t speak on maintenance service, and I hope I don’t have any of the issues I read about in the reviews!!! But in terms of my buying experience it was exceptional!!! Lucas even offered to pick us up food while we went out to grab his own!!!! I can’t stop Raving about my experience to friends and family!!! And I absolutely LOVE my car!!!!Thank you again to the Faulkner team for all you did for me and our growing family!!!! I have a feeling we will be together for some time!!!!May God continue to bless your business and your families!!!-Tanesha C

Great experience. Very helpful from start to finish

The atmosphere and workers were all so welcoming! Dirk and Katrina helped me so much and made me feel at ease and really helped me with understanding everything that was put in front of me while I was there!

I keep my cars for extended periods and do the recommended maintenance so I take it back to the dealer and they keep track of what I need and send me notices.

As a nearly 10 year customer of Faulkner Mazda, it saddens me to have to leave a 2 star review. Ive had my past 3 vehicles purchased from this dealership and was ready to purchase my 4th had it not been for the terrible mannerisms and lack of customer service we experienced. Not only from a sales associate, but from two.. TWO managers.. communication was lacking, as promises of returned calls or emails were made but never followed through in a timely manner or at all. We completely understand it’s common to be busy or get sidetracked and miss a promised return call or email, however given it was three different people, it’s concerning as a former loyal customer to your dealership. Based on these circumstances we felt our business is not and would not be needed, and so we went elsewhere to which we had excellent communication and assistance to wrap up the order and delivery of our new vehicle within a week with Freysinger instead! The shining star of consistency and customer service at this location is for Penny and Jeremy in service who have always been friendly and helpful for all the service needed on our vehicles. Wait times for cars were a bit longer than expected but they always took the time to explain and help their customers.

We had an amazing experience buying our 2017 Ford Expedition at Faulkner Mazda! Everyone from the beginning to the end of process were friendly and helpful. We will definitely be return customers!

I recently bought a preowned Mazda5 at Faulkner. I was very pleased with the whole experience. Alyssa took very good care of us. I highly recommend them for any of your car needs.

Many thanks to Dirk for patiently dealing with me during the financing process!! Great dealership all around. So glad we decided to drop by.

Nice place but like any place like this they push stuff on you you dont need done.

The entire service department treated me with genuine care and respect. I felt that my concerns were heard and addressed. It is an unfortunate fact that my car has had and may continue to have an ongoing problem with communications connections.

The sale was just an old fashioned negotiation. Salesperson and Manager were both great.

This place hires the greatest mechanics and staff. Nobody knows more about working on cars than Eli. That I can tell you. Fantastic.

Saw the car we were searching for using Carfax. It was at Faulkner Mazda. Reached out via email and received reply within minutes and scheduled test drive appt. Arrived and car was ready to go for us to test drive and we were met by our sales associate, who was delightful and ready to help us with the appointment. Test drive of the 2018 Jeep Wrangler Sahara was awesome and the car was everything we were looking for. Came back to the dealership and was driving home within an hour of the purchase transaction starting. Very easy to work with the sales associate and manager and the associate designated for the financing part of the purchase as well. We will recommend Faulkner to anyone who will listen!!

Katrina is a rock star. Made my wife and I feel at home and took amazing care of us. It was a rough year and re leasing a car was a huge worry for us. She took all that worry away within 10mins of being there. Alyssa is another rock star who helped make sure we knew everything about the car before driving off. Marcus was equally fantastic during the least fun part of signing paperwork. Overall Faulkner is the best place to buy a car. Especially a Mazda.

They were great, they being over backwards to help me.

Good service, but the receptionist was not wearing an appropriate mask to protect her mouth and nose. As a nurse, amouth shield only is not considered adequate protection.

The entire team was amazing from start to finish. There wasnt any pressure, just a great product and a knowledgeable salesman. I love our new CX-9 and when the time comes, we already know where we are finding our next car. We are Faulkner Mazda customers for life.

I was looking for a very specific Mazda CX-30. Tried several local Mazda dealers in my area with no results. Faulkner Mazda in Harrisburg came through. They located the exact trim level and exterior/interior color I wanted. Everything was done online, which I also preferred. Faulkner Mazda delivered the vehicle to my door, which is located over 2 hours from their dealership. They made this easy for me. Thank You to the Faulkner Mazda team for helping me. Justin, Lucas, and Katrina were fantastic! The 2020 Mazda CX-30 is everything the reviews say it is and more. I highly recommend this dealership.

My appointment for state inspection and emissions testing went smoothly enough for my recently purchased 2019 Mazda CX-5. However, when I went to check out, I was surprised to receive a charge of $50 for the emissions testing for I thought it was included free of charge with the vehicle purchase. Pretty disappointing and a bit annoying. Next time I’ll just take my vehicle to a local garage rather than driving the extra distance to the dealership. Finally, the dealership has a large pothole at the entrance and weeds growing around the building. My other vehicle is an Acura and their dealership is impeccable inside and outside.

Ive been going to Faulkner Mazda since i bought my 2017 mazda 3 for about 2 plus years now. Ive had no problems. The staff is friendly. Always there to talk to if any problems come up. They always ask about the service issues and how they can be handled first before they fix them like other servicers do. Which i think is great. I like when i get a chance to add my own input before my car gets worked on. In all i will keep going to this mazda.

I bought my CX-5 in May 2019 and had an overall good experience with my sales rep, Tyler. The dealership is 1.5 hours from me, but had the color and features on the model I wanted. They were pretty slammed, and I had to wait an hour after my appointment time, but Tyler was enthusiastic and eager to make a sale. He even went out of his way to help me turn my lease in to another dealership. I will say that he is *ultra* responsive up until you buy your car.My problem is that as a young woman on her own buying a car, this place definitely feels like a boys club, with a tremendous amount of arrogance and mansplaining. At one point, I had been back and forth with the corporate office and this dealership, and while the finance bros were transferring my call, they did not mute themselves and I heard how they were rudely discussing which one had to take my call. Sorry I was such a nuisance, but maybe if you were able to deliver on what you had promised, I would not have had to keep following up. Also, learn how to transfer a call properly and use the mute button.Lastly, I was promised free maintenance/oil checks for a year, but they did not extend this due to Covid-19. I was scheduled to have servicing completed in May at the height of the pandemic, and when I scheduled in July, they said the free maintenance period had lapsed, and they were not authorized to extend this. The service rep I spoke with was pretty rude as well, saying that Id driven too many miles in between service visits anyway. (The woman at the service shop I spoke to at my first oil change was awesome though!)All in all, a generous 2-star experience.

Had recall work done on my Mazda CX-5 Mazda quoted 2 he job they got it done in 40 mins. Jeremy my service rep was kind and answered any questions I had I will be returning in the future for sure

Great staff and service

Flawless experience working with Cameron Winters here. I was looking at a used car from 3 hours away, he went as far as sending me a detailed video of the outside and even a video of him riding in the car so I could hear and see it. Couldn’t rate him and the dealership highly enough!

Very happy with this dealership! I contacted them on-line and got a good price on a CX-5 Signature. Honestly, I went into the dealership expecting a bunch of games, but I couldnt have been happier. They stuck to the price, gave me a fair value on my trade in, gave me the 0.9% financing, and even the lady who sells the extended warranties was not pushy. I never thought I would say this about a car dealership, but I highly recommend them, and would purchase a vehicle from them again.

Great service. A little on the pricier side as with most dealerships but very convenient and all has reliable results

The reps here are super nice and polite, knowledgeable, and really work to get you in the right car. Tyler was my sales rep and he went above and beyond for me when purchasing a new vehicle, a first for me. Also includes a great package and coverage options ontop of the deal. I would definitely purchase again from Faulkner Mazda!

Love my new 2016 cx5! Sales rep, Lucas, and financial, Katrina, were both fantastic at helping me with what I was looking for.