Service got me in right away for a leaking tire. Wait was reasonable. Price was great. The only take away was when I got home and looked at the repaired tire, it was covered in tire mount lube. BIG disappointment as I had to go find a bucket of soup and water and a scrub brush and clean the tire and rim. NOT COOL!!

I had a great experience with a very professional service department manager and staff. The first thing I thought as I walked in after barely getting my truck into the parking lot with a damaged transmission was wow this place is nice. I was instantly impressed with how nice and understanding everyone was as I explained my situation. My truck drives like new! I want to thank everyone at Valley Buick GMC you all are a great team.

Dave Meyer has helped us with our car needs for many years. He is amazing as he is truly interested in getting us in the right vehicle for our family. He went over and above to see that we are happy. We had a few concerns with our vehicle and he handled them honestly and with care. We will be back to see him in the next few years as our Valley purchased 2003 Envoy is nearing the end of its life.

I bought a used vehicle that we unfortunately discovered had a major problem as soon as we got it home. Disappointed I call the dealership and explained what our mechanic had found. They fixed my vehicle and assisted with the cost of the repair. I am extremely grateful that they were able to fix my vehicle and get me back on the road in no time at all. The staff was very helpful and personable and I would definitely buy another vehicle from them in the future.

I got side swiped by a pickup and had a few grand worth of damage. They broke more than they fixed. Missed an entire spot on my car, messed up the rubber door seal. And a brand new set of 4 tires and one of them already popped and I got it back a few weeks ago.

Brought my 2020 Sierra in for body work after a deer ran into the side of it. Valley GMC had my truck for over 2 weeks and when repair were completed and before we left the lot, we noticed a interior molding piece that was damaged by the airbags was not repaired and there was still airbag residue within the cabin. Talked to John Wilson Service Advisor and he said said we would put the part on order and we agreed that they would clean the residue up. Problem is we found more wrong once we got the truck home. Found some paint imperfections, more molding pieces that were damaged from when the airbags went off, more airbag dust residue and the mirror on the drive side visor was broken. If we paid for the interior cabin to be cleaned from the airbag dust, how does the broken mirror not get found.We also had had 2 courtesy cars that we rented while the truck was being repair. First vehicle we had was an Arcadia. It was dirty on the outside and the inside and smelled of smoke. You could see dirt on the seats and floor and it looked like it had not been washed in a while. We were able to return it for another vehicle but as I was getting into the other vehicle, the person taking care of the rental cars, pulled it out of the parking spot where I left it and placed the car back to where the other rentals were sitting. Wouldnt you think that if someone returns a car because it smells and it is dirty they would car wash and vacuum?This is the first experience that I have had with Valley GMC of Hastings. I am surprised by the lack of detail that I have had at this point as the dealer had been recommended to us by a couple of friends. I am hoping that our problems will get resolved. Only time will tell.ThanksSteve Anderson

Jordan is hands down THE BEST salesperson that we worked with in our car search. He was thorough, he answered every question in detail, and he never let us wait for too long without giving us an update. He made sure our car was clean and both the keyless remotes received new batteries free of charge. Bob was very thorough and knowledgeable on the finance side, too. No one was pushy or impatient with us. It was a great experience and a professional staff. Highly recommend this place, and especially Jordan & Bob!

Great people never pushed let me decide great experience thank you Jorden keep up the great job

Every employee there was amazing through the whole process from start to finish. The Sales Rep, Eric, was incredibly friendly, knowledgeable, and accommodating to my requests. Even the finance person, Tom, was willing to work with my budget and made the process as painless as possible. I even got a chance to speak with the General Manager, Craig, who was also very friendly and really made me feel like a valued client. This is the second vehicle Ive leased through Valley Buick in Hastings, and its experiences like this that definitely keep me coming back!

The service team went up and beyond!! I was impressed on how quick I got an apt, then they even checked my car out sooner than my apt, they provided a loaner car for me so I didn’t need to wait! Alonso went up and beyond by washing my car. I wasn’t quite sure the brakes were fixed so Gary took me for a test drive to ensure all was good! And then we realized we left a pair of air pods in the loaner and Bill was awesome in helping us hunt them down! So incredibly impressed!

Have always been happy with the service and price any time I bring my vehicles here.

The staff is always friendly, helpful and service is always exceptional. Very timely service also!!

Nice staff.....took good care of my wifes car

From purchasing the vehicle to having the regular maintenance done Valley Buick GMC has been great to work with. The people are friendly and very professional.

Everyone is very professional and knowledgeable. They made my visit very pleasant and took care of all my questions and concerns.

Thorough, friendly and responsive. I got a great deal on the car that I wanted. I did my homework and shopped around. So I had experience with other car dealers but I must say that from sales to finance I was treated respectfully. I couldn’t say that from other car dealers. I felt they wanted my business without pushing. Karl took a long time explaining all the car features after the sale which I appreciate so much. All in all I had a very nice experience there.Thank you!

Adam was a great sales person. Very friendly. It was a great buying experience

Very accommodating, they did a fantastic job and my car was ready when they said it would be done. Also stayed within estimate!!

Your garage team are always friendly and very helpful to solve an issue I may have with my vehicle, and its usually done in a timely situation, which I appreciate.

Great working through warranty on issues

Adam Christianson is a very helpfully and knowledgeable young man.Appreciate all his help

Always pleasant and RESPECTFUL. We have a Buick dealership 5 minutes from our house, but we always go to Hastings for our car. It’s out of the way, but I never worry about the quality of service.

Used the service department today for a car bought used here. The service was fast and very nicely priced! We will be back!

I brought my truck in with no notice told the service writer what I needed and you got me in and out in no time. I am impressed. Great job. Thanks

I am very pleased with your service department and your work the mechanics provide, i will be back to service my truck in the future.

My sales guy Dave got me into a vehicle that I love. They worked with me to keep the payment in my comfort zone and did not push the sale. The service department is good too, they always squeeze me in and if they cant get to or fix my vehicle that day they will put me in a loaner.

Sales team and business office are outstanding. This is my third consecutive vehicle with this team. It is nice to return to a familiar and friendly group.

Nice cars,but one of those thats are best price dealers.

We recently bought a new 2021 Buick Enclave and after a day noticed that when we applied the brakes there was a grinding sound. The service dept checked it out and when they test drove it, it didnt grind. But the service person said that others have had this issue as well but at this point there was no recall on the pads so they couldnt do anything.

Call about a 2021 GMC and was told they won’t sell it to me because I live more than 15 miles away from dealership. How messed up is this! I’ve never heard of this. Yes SUV are hard to get but a sale is a sale doesn’t matter how far I live.

Im always greeted with courtesy and concern to fix any vehicle problems that I have.

Brought my 2016 chevy trax in,had code P)496.Told service writer what it was doing.Also told him about loud ticking noise in engine area.Dealer replaced PURGE SOLENIOD VALVE.Car run alot better, but still has ticking noise.

They did excellent work for a fair price. I will be back.

Buyer beware. Bought a newer used vehicle here. Never in all of our combined years of purchasing vehicles have we had 2 MAJOR repairs (new transmission required) totaling $6000 + within a few months of purchase. Dealership maintains it was driven by a local couple and maintained. An outside mechanic questions that. Unfortunately this has been nothing but stress and $.

I had a 10:00 am appointment, vehicle was done@ 10:40 am

The Valley team did an awesome job helping my wife and I find the perfect car in a very short turn-a-round time! Thank you very much! Update on 7/26/2020 - we are now on 7th vehicle purchased in the last few years and Eric Bilgrien is our go to guy! He works hard in your corner to make a great deal on new or used vehicles. John in service, Eric in sales, Tom in finance and Craig the general manager.

Most of my work was done quickly and well done. I did ask to have my tire pressure checked and adjusted. It was noted as complete on the slip. When I received my car this was not done. I asked about it and was told it takes a mile or two to reset. I have driven it about 20 miles. Still at 24,26,27,29. I believe it should be 35? Also online stated it would be sanitized and ran thru car wash. Did not appear either were done. After spending a few hundred dollars here I’m not impressed and questioning going back. There people were very nice though.

I had a last minute FLAT tire. Dropped off the car night before, and added other things to my list. I had no appointment, but thought easiest for Valley to just have the car and work on it when they could squeeze it in. It wasnt urgent.As usual, Gary got everything fixed up the next morning.You guys are the BEST to work with!

Very smooth transaction and received very fair prices for my trades.

Came to a dead end with getting qualified for a vehicle and had no other options to help us get into a vehicle

Nice looking building, staff is very friendly

Received excellent service as usual on a free oil change.

I have been going there for over 20 years. Service is key to keeping customers. Also treating employees right. Saw some happy employees.

Courteous honest people willing to go out of their way to help you this is our second vehicle purchased there and both went smoothly thank you .

Friendly salesman and easy financing. Great selection of vehicles.

I have ALWAYS had a great experience at this dealership! Matt (Service MGR) is easy to work with, smart and wants the best for his customers! The team in the shop knows their stuff. I happily drive further, past 2x other GM dealerships even, to have my service done by the team at Valley Buick in Hastings!

Great friendly staff and quick service.

They were very helpful and I was not without a vehicle while mine was fixed! It was so nice! They even did some maintenance while it was there to save me a trip back!

My husband and I had a great experience buying our used Acadia here! Anthony was so friendly and helped us get the vehicle we wanted. Weve had it only a week so far, but have put quite a few miles on it already. It runs like a charm. Love all the bells and whistles. My sister was diligent in helping us by comparing prices with NADA, and she was even impressed with the asking price. So wonderful that Valley Buick deals with the tags/title process for us! We will definitely be looking for a truck for my husband here! Thank you Anthony! -we loved seeing your beautiful artwork, too!

Great people to work with!!

From the first call to picking up my truck was a great experience. A loaner vehicle was ready, I was kept up to date on the work being done, and my vehicle was back to normal pretty quick for the work that needed to be done.

Adam Christenson was great to work with. All of our questions were answered. Everyone at the dealership was smiling. Very clean dealership.

Great service, everyone treats you like family

This dealership is AMAZING!Their entire group was so helpful and everyone was so great to us.Our salesman Anthony was a hoot. He is very talented and has an awesome personality. We enjoyed our entire experience with them.

Great team, helped me get the best price possible and my sales man Anthony did a great job getting me into a amazing vehicle

Had a good experience until our truck was delivered. We had contracted with them to fix a chip in the windshield. This was not fixed, but told after that they used an epoxy to stop the spread, which did not fix the chip. The chip is in the view of the driver, potentially hazardous. Also, the truck was not detailed before delivering it to us. I expect better. We wonder if they even inspected this vehicle before selling it to us.

Adam Christianson and the finance guy were both awesome!! No pressure and a very pleasant buying experience....hopefully car runs as well as sales team

At first I was very impressed. Karl was amazing. I purchased a 1 year old vehicle, simply to avoid the constant fix it jobs with my older vehicle. I noticed my new cars alignment was off and the car had a shake. So I called, and they were happy to take care of it. So I drove the 1.5 hours back to the dealer. They had my cars for 4 days, claimed to have fixed the issue. Claimed they drove it and it rode fine, which was odd because the mileage hadnt changed. Well my alignment is still way off, and the shake has become much more severe. The whole point I got a new vehicle was to avoid these issues. And now the touch screen no longer reacts when you touch it. When you spend over 20k on a 1 year old car, you should not be making appointments to get it fixed before you even make 3 payments!

We have bought several vehicles from Dave Meyer and my nephew is bought a few vehicles from him he by far is one of the best salesman Valley could ever want to have I just think that Valley could offer a hooded sweatshirt or something for good customers Dave Meyer makes buying a vehicle a painless task he runs everything very smoothly very professional

Solid work. No issues.

Your sales and service are above the rest and has kept me buying Buick for many years.

The service there is fast you short waiting time

Friendly staff and great service!

Scheduled online and provided full VIN to make things easier. Upon arrival I told the adviser Id scheduled online but still had to repeat my concerns and they still had to go get my VIN. The RO had the concerns I typed up so they definitely had all the details.They ran my VIN in the GM system and had the print out showing my service contracts but they still charged me for the lof and rotate. When I came to pick up my vehicle I was informed that I was supposed to tell them about the GM service contract because they didnt sell it so how would they know? How about look at the papers you stapled to the hard copy. The exact ones you referenced in front of me to confirm I have a service contract. This is the only dealer Ive had to tell about the contract. All others, even ones that dont sell Buick, tell ME about the contract when I come in. Even FCA dealers do this - in fact if they dont review that report they can miss important information and not get paid for thousands in warranty work. But I digress.I also didnt get the standard #-point inspection. No idea if they do a 10-point or stretch it out to include every little detail and call it a 120-point. Either way, to my knowledge they didnt check tire tread or anything. The RO had no details at all.Overall it felt like they werent interested in customer care and only did their bare minimum.To their benefit, the work was done quickly and they communicated with me well. Also the adviser (maybe even service manager) who helped the front desk when I mentioned the contract - he didnt make me wait for them to re-do the paperwork and let me go after confirming on the hard copy that my contact covered the lof and rotate.Additionally to their benefit, the lack of an inspection means they didnt try to upsell me anything which is pretty important to some customers.Just wasnt a great customer service experience and I would at minimum expect the basic vehicle inspection that every other dealer Ive been to (or even heard of) does. Otherwise why bother going to a dealer instead of a quick lube?Also no indication that the interior of my vehicle was sanitized or even had a disinfectant sprayed on it, which made me uncomfortable considering the resurgence of the pandemic here. Maybe they did, but Ill never know.Ive been looking for a new dealer to make my dealer since I work from home now, unfortunately it wont be this one even though its convenient.

Everyone was very nice to deal with and I think we got a pretty good deal on our new truck. I could nitpick a few details which was just enough to keep me from going 5 stars on it, but Id certainly buy from you again and would recommend you.

It was fine. But, I was told they would call me when the part came in. They didnt. They mailed me a form that said the part came in. No other information. And wasted 2 days mailing it to me when they could have called and I could have gotten my car fixed sooner. That was frustrating.

Body Shop Manger, John Wilson, is a class act. Brought my 2019 Jeep in for a collision quote in January of 2020. Chose to do business at Valley Buick solely because of the way he presented himself and the information to me. He had given me realistic timelines for each portion of the process, and fulfilled his end of the bargain with ease. I felt that my door needed to be slightly adjusted after the repair had been completed. Brought my car in and he immediately provided resolution. Johns commitment to excellence did not go unnoticed.

GREAT TEAM TO WORK WITH

Bought a vehicle from this dealership over 6 years ago now. Had 78,000 miles on it when I purchased it. Now it has 185000 on it. One of the best priced vehicles of its kind in the nation. Have had to put some money into it to keep it working properly, but it has been a very reliable vehicle. All in all it was a good purchase.

Excellent service . We have a Chevy Express 3500 (one ton) 15 passenger family van and not many places can even get it on the lift. These guys know what they are doing and have always provided honest real-world advice.For instance, we were planning a driving vacation to alaska and with 200k miles on our van i wondered if i should buy newer before hitting the Alcan-Hywy, so i sought their advice. Because they had maintained this so well and i followed manufacturers suggested periods, they said it should make it.Therefore, with my trust in asking them to look it over and fix anything you would if your wife and kids were driving there with you, they did - and they did an amazing job of just the basics with some added work on brakes for high performance in the mountains.Short of it is we drove 9k miles with just a synthetic oil change in Dawson Creek, ~ 4k miles in, and had no issues the entire time. we even drove north of the arctic circle! .Spent less than $2k on catching up maintenance vs $17-$25 k for a newer used one ton 15 passenger.These guys are the best. Give them a shout.

They did a great job repairing my car again.... Thank you

They know our names and always greet us when we come in. The service dept is excellent. Great job guys!

Alonzo (SERVICE REP) was great..... Service people did a great job...

We just purchased a used vehicle from here and we were both very impressed with Jordan in sales and Tom in finance. Easily the best car buying experience Ive had. There was no pressure from Jordan when looking. They also corrected the issues we noticed with the car with no problem and no pushback. I would highly recommend Valley. Easily worth the 1.5 hour drive. We will be reaching out to Jordan in the future for our next vehicle.

I buy all of my vehicles from Dave Meyer. He has always been upfront with me and gone above and beyond to find great deals.The service department does an amazing job and provides transportation to and from their location.

The people are so nice and informative. Always get my questions answered.

Worst experience I could of had. Drove 1 hour 40 min. Weren’t helpful just wanted more money and for me to pay them to take a trade In. Financing was a joke. Pretty much just messed my credit score up checking it. Only good thing about this place was a gentleman showing us his drawings hahaha! One star only for the fact I can’t give them zero and for the guy with the drawings he would get 4 stars he was nice upon arrival and during the whole process while financing was a failure. Having fair credit, a co-signer, and a trade in doesn’t help you buy a vehicle here. I’d bring a couple extra thousand dollars if you are looking to buy.

We had a great experience leasing our 2020 Encore GX one week ago. Adam Christenson was very efficient going through the steps to finance the lease. We got a great trade In with our Saturn Vue which was much better than from another dealership. We love our car and are very happy driving it. We also got a lot of amenities that again we did not get from another dealer. Adam as great with questions we had. We felt very comfortable working with him. We refer anyone to go to GMC to lease or purchase a vehicle. See Adam for your next purchase!🤗

Great staff. They all seem to enjoy there job and helping customs. My dealership of choice. Very welcoming dealer even if youre just window shopping for cars.Thanks everyone for helping every time I call or visit.

I would not be a repeat customer to this location. I recommend the Apple valley location instead because they are much more focused on customer service and satisfaction. We found an suv to replace our recently totaled Acadia and drove it on Saturday. We said we’d buy it, and then waited over an 1.5 hours just to even see finance which I can understand if it’s busy but there were very few other people in the dealership. Our salesperson was nice, but for some reason there were multiple sales people doing nothing while our guy was working with us and another couple at the same time which we didn’t really appreciate since it made the process take longer for us.Other reasons for my rating include them giving us a broken key fob (it works but the case is busted) which I asked about it and was told it couldn’t be replaced. I’ve bought cars before and issues with key fobs hasn’t been a problem. Also, we were only given 5 gallons of gas which is their standard process for pre-owned cars. I was surprised to find out that writing a check for over thirty thousand doesn’t even get you a full tank here. We’ve bought used cars at other places and again, this is not the norm from my experience . We like the car, but the experience during and after has rubbed me the wrong way. I understand we didn’t buy new, but still spent a good amount of money as a customer here.

Can I rate them a 0? I worked with Karl & Jordan. It felt shady from the start but I wanted to look over the Buick. I ended up buying it and regretting it right away. I had worked with Luther earlier in the week & other dealers who felt much more like they were helping me to find the right car. GO WITH LUTHER OR ANYONE ELSE! NO RETURN POLICY HERE. I will be selling as soon as I can.

Valley Buick GMC Hastings MN has a top notch service and sales team. The customer always comes first and they provide excellent and timely service. I highly recommend Matt and his team in the auto service department. Karl does a pretty good job in sales too.

Very friendly, helpful

Always have had top notch service when I have been in.

Everything valley sales is exelent specialy the service dept

Theyre lucky that I could only give them a star. Brought my truck in there for a code that required attention on the 9th injector in order to do a regen. The service guy named Matt told me that it needed so many parts even a new catalytic converter which was over 5k. Over 1 injector and roughly about 7k to make them satisfied, I wasnt paying the light bill for that month. I also wasnt pleased how he brought up money being an issue. Its never an issue I wasnt a dummy that they were going to get over on that day. I wouldnt trust these guys to put air in my lawn mower tires.

Always very friendly and concerned about my needs related to my vehicles

Good job

Our experience with Valley Buick GMC Sales (Hastings) on Monday night was EXCEPTIONAL! Eric was the best sales person I think we have ever experienced. We went looking for a vehicle and ended up getting a brief description of three vehicles in the size we were looking for, a comparison of what the differences were between them and a test drive (no sales person, just the two of us) of each one so we could get a feel of each of them. No pressure, just very good information about what we were looking for. We ended up purchasing a vehicle and we were guided through a painless process to get it accomplished. Eric also gave us a very nice guided tour of the dashboard and invited us to call or stop out any time with and questions we may have.We have had our 2006 Trailblazer serviced at this dealership and have been VERY satisfied with the service department staff and quality of work done there. Our youngest daughter bought a used Ford Explorer from another dealership and has had ALL her service work done at this dealership due to the previous experience she has had with John in the service department. Im sure we will have the same experience.GREAT dealership, GREAT staff, quality vehicles !Thank You. Looking forward to sending people your way!Jerry & JoAnne KnollHastings, MN

Jordan is a great sales person and helped me purchase my first vehicle. He was very laid back and didnt try to force me into buying anything until I felt comfortable. I already did my research and was looking at a particular Ford Fusion and it just so happens one popped up near me at Valley in Hastings. The car was perfect inside and out, low miles, and had every feature I was looking for and was below my budget. He didnt try to sell me on other vehicles. The finance manager I worked with also didnt try to force me into purchasing add-ons or warranty options. He gave excellent suggestions and ideas though, which helped me understand exactly what the pros and cons of the options and plans he was discussing with me. Ultimately, I had a great experience and do recommend this dealership. Typically dealers outside of the Cities are better but this one was great and will help you every step of the buying process.

Paul and John were extremely friendly and helpful, and the service department both found and repaired an issue with a used vehicle I heard when I test drove it while doing paperwork for the purchase. Thanks for the great experience; my daughter is really excited about her car! I would gladly recommend that friends or family do business here.

Made the appt showed up and the Service was completed

Love Love Valley Buick. Outstanding cusomer service for our family for over ten years. We drive from Hudson to Hastings for honest, and quality customer service and work. We have also purchased vehicles from them also. Thank you, Matt, Gary John, and Eric.

Exceptional service! Eric was so helpful and personable in helping me purchase a car. Everyone I came across at Valley treated me so friendly...it was an amazing car buying experience! (and I only purchased a used car....I wasnt a big ticket sale. Yet Eric still went above and beyond to help me out). Thank you Valley!!!

Great deals, excellent customer service!

I was in for an oil change and the service great.

Easy to set appointment and always friendly service.

I love the team at Valley - Eric, Tom and Justin to include John and others in service. And the behind the scenes staff!Great job! I worked for GM for 8.5 years and never purchased a new car. This year alone weve gone with three new cars for the family. We love em now!Thank you very, very much!Wayne

Friendly and knowledgeable staff. Fair prices. Quick service. Comfortable waiting area with free wifi and coffee! Whats not to love?

Dave Murray was great to work with on the purchase of our Buick Cascada. We wanted a convertible and looked at other options, but decided to purchase the Buick because of the great service and friendly atmosphere that is provided by the Valley employees. The Buick Cascada is also the best equipped convertible for the price.