I havent used a storage facility in over 20 years. Madelyne assisted me today and she was WONDERFUL!!! The facility is nice and clean. I would definitely recommend StorQuest if your looking for storage and its in a nice area! Definitely worth it and very reasonable~
OMG!!!! I LOVE LOVE LOVE THAT STORAGE FACILITY! Due to a long distance move I rented 2 units here sight unseen and i am more than pleased! Not only is this facility clean and air conditioned, but there’s a very clean restroom also. They offer a big variety size storage units and locks are also available. Entry to the facility is easy and they offer extended hours which was more than a plus. We had plenty of space for our moving van and they even have Push Carts and Ladders to make your move to the storage unit easier. Cleaning staff is always on the job making sure everything stays nice and clean. The entire office staff is GREAT! They greet you with a smile and are always courteous. Moving supplies are also available in case you need them. STORQUEST is the only place I will store my belongings and know they are safe and secure. Give them a try, YOU WON’T REGRET IT!!!
Madelyn was very helpful getting us a same-day unit! She showed us several different spaces and helped us find a great deal. The spaces are clean and secure, and we love the flexibility of coming and going with our own code access. We are confident with our choice to use StorQuest!
Worked with Analyse to get storage set up with my mother and she was great! Fun, energetic and informative about her job. Cant believe shes only been here a few months. Incredible customer service and personality.
Business customer here. I Transferred from the Playa Vista location and have had a very pleasant experience for the 4 months Ive been operating here.Facilities are always clean, the layers of security and surveillance make me comfortable, and service has always been good. The people at the front desk treat me well; Maddie and Analyse have gone out of their way to provide extensive service to me multiple times and I was am so happy things work out so well that i felt compelled to write a review.The bathrooms are always clean, my packages arrive safely, and I can always get a cart. Definitely a charming step up from public storage, and the location is great as i can access the freeway and nearby big store quickly. Lots of parking as well. Will be extending my stay.
My experience with StorQuest in Hawthorne, CA was a smooth process. The tour of the units and seeing the cleanliness was helpful. The office and everything I witnessed seemed to be efficient and well running.The office ppl seemed friendly and were able to answer my many questions. The customer representative I worked with was Analyse and she explained the contract and how StorQuest operate.Very pleasant experience and highly recommend this location.
The gentleman who attended me was overall very knowledgeable and courteous. Clean location and would highly recommend this storage location.Customer service on phone was also great to talk to since I was going through a lot with my house move, very much appreciated a laugh and a lending ear!Thanks so much
Super clean, well-run brand new facility. Analyse was so great to work with on the intake - friendly, professional, efficient and thorough. Would definitely recommend to anyone looking for storage space!
Beautiful, hygienic facility. Storage units can be elegant beyond their initial purpose. Im very happy that this place is nearby because it is an evolution of what storage units can be, both aesthetically and comfortwise. The manager was also thorough, giving me a brief but complete rundown about how to use everything to my advantage.
Starting off strong. Just signed paperwork for a storage space and I was definitely impressed with the customer service. Amanda was friendly, pleasant, personable, and knowledgeable. I didnt expect such professionalism and was very pleasantly surprised. Was only my first interaction but hopefully is a sign of a promising future!
I had my toddler with me at the time of signing my lease and oh my God he was literally all over the office! Jacky was so patient and so understanding it is very much appreciated. ❤
Very helpful. Jasmine and Cynthia were very polite and answered all our questions. Super informative as well. The facility is very nice and clean.
The facility is brand new. It’s clean and well lighted. Analyse is the assistant manager and she was super friendly, very knowledgeable and got us up and running in no time.
Cynthia was amazing at helping me process my move into the storage unit. Incredibly sharp and apt, I really appreciated their sincerity.
I was welcomed by Jacqueline, who was beyond kind and extremely helpful in setting up my account and getting to my unit. The facilities are very clean, secure, and accessible. And, again, did I say how awesome Jacqueline was!?She made the whole experience a breeze. I am so glad we found this storage place.
All the comments you will read here are all true, I read as many comments as I can and went to the facility and they did not disappoint. All the stars everyone gave plus mine are well deserved. Good job guys.
Analyze was amazing super helpful from start to finish and made the experience seamless. They are lucky to have her and would recommend this property to anyone trying to find storage.
The building is very new and clean. Cynthia is also very nice, friendly and helpful. The building access is easy and looks safe.
Love their facility.. it’s new, clean and smells good. The temperature is controlled so it won’t ruined your personal things. Cynthia helped me. She’s very patient and kind. I highly recommend this facility and this branch specifically.
Analyse was great at helping me to have a smooth experience. I initially booked my unit through the call center and when I arrived on site for my check-in, I realized that the call center had mislead me and provided incorrect information. Analyse was patient, proactive and kind in not only helping me to get a resolution but calling her manager to follow up and then personally giving me a call a few days later to let me know the loop had been closed. I had used Storquest in the past and decided to return and am thankful that I did. Highly recommend!
StorQuest staff is great and friendly. From the customer service on the phone to inside the facility was excellent. Ronnica, Cynthia and Cindy were very friendly and helpful. I would refer both Gardena and Hawthorne location to all that I know is in need of storage services.
I WAS VERY PLEASED WITH THE SERVICE AND PROFESSIONALISM OF A YOUNG LADY NAMED RONNICA. VERY PROFEESIONAL AND CLEAR. GREAT ATTITUDE AND PATIENT. I WANT TO THANK FOR THE GREAT SERVICE. I WOULD RECOMMEND THIS PLACE AND TO DEAL WITH HER JUST BECAUSE OF HER ATTITUDE AND PROFESSIONALISM. PLACE LOOKS GREAT,SAFE AND VERY CLEAN. THANK YOU RONNICA!
We were helped by Chris, who showed us two separate storage units. He was so friendly and down-to-earth and offered compassionate service to me and my father. He truly went above and beyond with us. Exceptional employee and facility.
Great location! Very helpful staff, great security and really convenient set up to move your things in.
Moving and finding storage can be such a painful chore. However, I can tell you that from the moment that I walked into this facility, I felt welcomed. I was met by Cindy and Jonathan, who were working in the front office when I arrived. They both greeted me and were quick to offer assistance. They helped me find a reservation (that I had at another StorQuest location) and offered to show me a unit of comparable size at their location. They gave me a tour and helped break down the pricing for each of the size options that I was considering.The facility was very clean, well lit, they even had music piped through the facility! I have not moved my stuff in yet, but I have my unit picked out and ready for my move!Thank you Cindy and Jonathan for making my move less stressful!
5 stars is nearly not enough Cynthia & ronnica were so professional I give them 10 stars
You guys are amazing! I love your customer service. The best storage I have had!
You guys are wonderful, everyone was so pleasant, great energy thank you Cynthia and Analyse.
The facilities were clean and secure! Cynthia helped us throughout the entire process and was extremely professional and personable!
Analyse was amazing. Loved her bubbly personality! Forsure had an awesome experience!!
Great customer service, Analyse was very helpful and kind! Place is very clean and well maintained!
Great service. Facility is super clean and very organized. Cynthia and Jonathan were very helpful and made the process super easy to get a unit there. Definitely recommend. 10/10
Still happy with my unit after 5 months.Extremely clean facility. Right off the 405 fwy. Push carts available if you lend them your ID while you use them. Access key pads to get in and out which I appreciate; gives me peace of mind. VERY Covid-19 conscious, workers are seen cleaning and disinfecting common areas. Would highly recommend to anyone who is looking for a new facility.
Great experience however every time I go to the floor where my storage unit is located, it is very warm and humid. I’m not sure where the humidity is coming from but it is not safe for my belongings. You can’t advertise, “climate controlled” if in fact the AC is down.
Great customer service! Keep up the good work Cynthia 👍🏽
Jonathan gura provided excellent customer service while assisting me with my storage rental. He was very professional, and he exudes behavior his peers should want to emulate. Jonathan made renting a storage space a pleasant experience.
Excellent customer service thank you Cynthia and Analyse. Highly recommend!
Easy, convenient, very helpful and kind staff. Clean building and felt safe.
Their location is excellent, always helping me when I need assistance, thank you Cynthia.
I have to give a shout out to Cyndi she knew I was looking for another storage and came across with a bigger storage than I wanted and it turn out even better for me. I think she is an amazing representative for Storquest and just goes above and beyond.--Three Brothers Party Rental.
Great facility. Analyse was extremely friendly and helpful. Im glad I selected this location.
Beware the bait and switch tactics. They offer one price, but reserve the right to increase prices 20% after. I was a walk in and given the terms on paper but was never told about the increase until i went online to see what other units were available. When i called, the manager says tha this is normal and that they only tell you this when you sign the lease. Hence you have already stopped looking for other options and then its too late. There are plenty of competitors that dont conduct these shady sales tactics. Check out Public Storage, US Storage and Redondo Torrance MiniStorage, none of whom conduct themselves in this way. Good luck.
Analyse and Cindy were great! I love the facility; As a single mom I felt VERY safe here!
Destiny was very pleasant and addressed my storage needs. The facility is very clean and welcoming. Highly recommended.
Análisis was very personable and made the entire renting experience smooth and enjoyable.
Ronnica was lovely! I moved from Washington state so it was a long drive and she made sure I was taken care of. She walked us through the building and showed us the safety features to make sure I was comfortable. Very happy to be here.
Very clean. Easy process very happy. John L is such a great customer rep.
Great facility, very clean, reasonable rates and helpful staff.
Very good service! I wish the fees wouldnt increase up to 20% in month 6.
They were super friendly and helpful! The facility is clean and well-lit. Even when I called in everyone was really nice.I recommend this place!The girl who worked there was named Cynthia. She was patient and friendly.
Chris was amazing from the minute I walked in the door. He is friendly, courteous and above all knowledgeable. I saw unit and signed paperwork quickly because the place is spectacularly clean and safe; but mostly because the staff is exceptional.
J Salazar was amazing. He was by himself fresh off lunch with quite a few people waiting for him but he kept his cool and communicating with everyone about what was going. Once it was my turn he was personable, we had a good conversation and he got me to my unit & got through all the details very quickly. I was very impressed with the service.
Excellent service! Chris helped me and he pretty much answered all of my questions before I even asked him! He was very thorough and open and friendly! Very satisfied with the service I received
Excellent service thank you Cynthia and Analyse!
Great service. Very friendly. Destiny assisted us with a tour of the units and facility. Great experience.
Cynthia was the greatest so helpfull and pleasant and the storage place is well mainteined.
At this location Jackie had awesome customer service and it got better when she had a couple customers. She attended Omani communicated with clarity and was very relatable. Thank you Storequest
I reserved my unit online and was contacted the next morning about coming in to view it. Cynthia was very polite and walked me through the facility. She was very clear when she explained the paper work. I thought I was going to have a rough time but it was very pleasant and I’m glad!
Working with storquest has been really easy. Chris and Cynthia were so helpful and patient during the entire process of me trying to figure out what size storage I should get. Chris recommended the best storage size for me and was able to give me the best price. Would definitely recommend!
Ronnica was so professional and helpful. She provided q me with a tour and information about the security of the storage complex- I feel completely comfortable that my belongings will be safe.
The co-managers were super nice, knowledgeable, courteous, extremely friendly and helpful.I will most definitely recommend this storage place to all my family and friends.
Great service, Cynthia and Maddie were very helpful
I had a smooth transition from inquiring over the phone to being setup with a locker in person. The facility is nice /clean with friendly staff. However, the paperwork is misleading in regards to military discounts. It reads active duty or reservist ...but in person I’m told only active reservist receives a discount.
The entire process was easy and quick. Destiny helped me through the process - she was great!
Excellent customer service thank you CynthiA.
The best - personnel polite, efficient, helpful - facility clean, safe and secure.
I got help from a really nice lady (Cynthia) she gave me all the necessary information while taking me on a tour. Facility is super neat 👌🏾and clean. I definitely recommend this location
The store manager named chris was more than welcoming and very helpful and super friendly and very cute also thank u chris for helping me and my kids loved u
That storage place is very wonderful is neat clean very good customer service I recommend people pick this storage company
Although this location seemed to be understaffed at the time of my visit, Jackie went above and beyond for all customers and was extremely hospitable! As a new resident, Jackie made the daunting task of getting a storage unit in LA a breeze! Thanks again, Jackie!
Great customer service, Cindy was very helpful for finding me the right unit space for me. Nice team Cyndy & Cynthia, were amazing. Please stop by if you need any storage, brand new building.
The BEST service💯. Best price love them way better then Public storage🤮 Period💅
Great job showing unit and explaining all detail. Smooth transaction. Stay golden!
I have had a great experience at this StorQuest. Great service, safe storage, clean, great location. etc. Jose was friendly and accommodating in setting up my storage unit! Would highly recommend.
Chris is amazing. Great customer service! Cyndy and Cynthia have been super helpful.Dear owner, raises due. Thanks.
I’m very pleased with the service I received here. This place is very clean and accessible. It’s perfect! I got this space for my daughter during her move but I like it so much, I might close my current storage facility and stay here. 👍🏾👍🏾👍🏾🕺🏽🕺🏽🕺🏽
If youre in LA and you need a place to put your belongings and want to feel safe and secure this is the place this is 100 and I dont like many places but they the staff are very very nice and polite and respectable they joke with you and everything they are down to earth I wouldnt have asked for a better place to place my belongs yes and you know you can come whenever you want but its gated you have to put the code in so thats what makes it safe too cameras everywhere so if you need a place come to storage quest and get your storage all right have a blessed day I love it here
Cindy is very professional. I really felt like she cared about me being satisfied with the services that was being provided.I do think that the hours of service could be extended, however, I am not familiar with the factors which determine hours of operation.Overall, I am pleased.
Very easy, received my unit fast, very secure,very clean great location and very nice and helpful employees. Best storage I ever had and I have had a few. Price for a extra large unit was less expensive than one I had 11 years ago. Way better unit also.
The place is legit. The security, cleanliness, and the units were great! Cynthia was amazing help.
Koree was amazing. Super friendly and with great customer service. She made the entire process a breeze. The building is new and is very clean. I’m very happy
It is a perfect unit. The facility is in an easy to access location and is really set up well. The person on duty was very nice and helpful. We are very happy
Great experience! Cindy was extraordinary helpful and nice. Clean and bright storage. Perfect.
Best crew ever ... please keep this guys here ... so friendly and helpful for new renter !
I had a great experience at this self storage location. Couri went above and beyond multiple times to help me get situated. I really appreciate his calm and willing demeanor.
Cynthia was very helpful and very clean facility
Cynthia is always really helpful and really nice 😊 I have 4 storage units now
John was great. Thank you for your service!
Cindy was extremely helpful and got me a unit that I needed. Awesome customer service!!
IAM very impressed with the customer service here at Storquest. A young lady named Destiny helped me over at the Gardena location but the store hours are limited. She offered to help find something that fit my needs and she told me about Storquest in Hawthorne. When I got there, this facility I have a tiger was sparkling shiny and I was assisted by Cindy was very nice and Cynthia who was also kind. They reserved the unit for me and when I came back, Destiny helped me. I would recommend Storquest to all my friends and family
Friendly, fast service and a very clean facility makes this a great place to rent!! The doors to the units seem wider than other places I toured allowing you to easily maximize your storage. The site and the facility seem very safe. So happy I chose this location. Definitely recommend it! Thank you Cynthia!
Cindy was very helpful and showed us around the facility. Signing up for storage was easy and fast.
Cynthia has awesome customer service. She provided us with top notch service. Thank you! Highly recommend! 🙂🙂🙂
Cynthia was awesome! Super helpful and really professional. The facility is very clean and nice. Thank you for helping us find the right size storage unit. We are definitely making room for awesome!
This storage unit is very affordable and very clean nice the worker was very polite as well as very descriptive on the unit. Very nice lady helped us out would recommend this establishment to who ever needs A storage unit.
Great service very nice and helpful service. Cindy helped me out and was very helpful and answered all my questions and concerns
If anyone is looking for a nice clean atmosphere for storage look no further. We’ve had this storage a year now and are very happy with the storage place we chose.
Customer service was very helpful my experience was great
Cynthia was super helpful. Showed me the options. No hidden fees. Great place to check out
Got here seriously 5 minutes to closing and lovely Nancy was like what the heck come on in!!! She is suuuuper great for helping me at the last minute. Very kind and thorough and awesome customer service!! Shes truly a blessing! She explained everything very well and showed me a great way to remember where my unit is. I am very excited to be using this storage unit :)