Had a terrific experience buying a new car at Planet Mitsubishi in Hickory. Gabe was fantastic and really went above and beyond to help get me the best deal available. He spent time getting to know me and made it his mission to understand what I was looking for and helped me get what I wanted. I highly recommend Planet Mitsubishi and if you get a chance to buy from Gabe, you won’t regret it, he’s a great guy and makes the process as seamless as possible.

The service man Johnny in Hickory NC was considerate, polite, explained everything thoroughly, made sure I was alright with everything being done to my car. Very nice guy.

At first they did t find an issue with my car but talking to me and listening to what I was saying they decided to double checks some things and found the issue. I’m glad they were not persistent on nothing being wrong. Everything worked out great. Very helpful.

I went to this dealership because I no longer felt comfortable going to the other one in Charlotte. Right off the bat Johnny had already exceeded my expectations with how fast he got us checked in on top of the services we needed I will definitely be scheduling my transmission service on top of continuing my regular required services. I really appreciated him as an advisor and will definitely be looking forward to working with him next visit.

Great teamwork, Isiah my sale associate introduced me to Rica his sales manager. Both were courteous and extremely professional. I was taken into the service department and introduced to the service manager and advisor. I had a lengthy conversation with both of them which aided me with my decision to purchase my new OulanderThe showroom and service department were among the best looking I have seen and you good tell how clean and sanitary they were. In short a great experience with some great associates.

Gabe is the best car salesman that my wife and I have ever dealt with. He made the process as painless and quick as possible. We are satisfied with the car and doing business with Gabe at Planet Mitsubishi. We would recommend Planet Mitsubishi to all of our family and friends.

Was looking for a car for my son and decided to stop at Planet Mitsubishi. So glad I did. Gabriel is an absolute pleasure to work with. No pressure, very helpful and extremely likable. He genuinely goes above and beyond. Found just what we wanted and couldnt have asked for a better experience. I highly recommend this dealership.

I may have been at the dealership waiting for a long time but my service advisor as well as the other advisor were absolutely wonderful to me! The tech was great and did a great job finding the root of the problem with my car! You truly have a wonderful service dept and I will most definitely be back! Thank you for making my experience awesome and treating me like I was part of the family! You guys are awesome and have a great team!!

Very helpful customer sales representatives. Always very polite and very professional. They are always very willing to help in any way.

Brody and his team are very professional, kind and knowledgeable. They made my buying experience a wonderful experience. My sales associate, Gab, was very knowledgeable and made my experience great. I would recommend my friends to buy a car here

Zach was really nice and they gave me the best offer on my trade in. I definitely recommend going here for your next purchase.

Shout out to Ethan. Shout out to Planet Mitsubishi for the fantastic sales promo. I got three 7s in a row on their scratch off flyer that came in the mail. I called this morning I was told I was a winner and would be a VIP. Prizes listed were $10,000, a 80 in flat screen tv, $300 and these $8 Bluetooth ear buds I won. All a promo gimic to get you there for their sale this week. Well thanks for nothing, I now know where your located. I give you props for the sales pitch but have no plans to buy from your establishment. Fool me once shame on you.

Gabriel is the best!! I had a difficult time getting a car and unlike other car salesmen, Gabriel sat me down and work with me and made sure I got the PERFECT car!! I highly recommend him when getting a car. Me, being a college student, he made sure my payments were financially stable for me. It’s kind of hard being a college student and getting a newer car with LOW payments!! He is genuinely a nice guy!!Thank you so much Gabriel and I’ll definitely be sending people your way!!

I’m late on this but I purchased a 2021 Mitsubishi Outlander last month with Gabe and I couldn’t be more pleased! The vehicle is awesome! I LOVE all the features. It’s great on gas & overall I’m so happy with my purchase. Gabe was so awesome to work with. He had me and my mom laughing the whole entire time and he was so nice! I couldn’t have asked for a better salesman. I would highly recommend him as a sales rep & if I could give a 1,000 stars I would. Thanks Gabe for working with me and getting me into my very first brand new vehicle! You are awesome!

Great service department. Took my 2015 in for the recommended transmission service. Was performed quickly. Mike Gilbert was very nice and professional.Dealership was very clean. I drove 90 miles to this dealership to get my service done. It was actually the closest, reputable Mitsubishi service center close to my house.

Gabriel is amazing!!! He legit spent all day with us trying to find us the perfect car that best suited our needs. I really appreciated how genuine and attentive he was throughout the entire process, even through the discouragement of three days searching before coming here. 10/10 recommend. Excellent service, excellent staff, and excellent cars.

Gabe is honest to god the best salesperson I’ve ever met! He was able to get me the payment that I wanted, the BEST customer service, such a sweet human being and truly cared about my wants and needs when it came to what I wanted. Super kind, super sweet, and DEFINITELY a comedian at heart which made the experience more enjoyable! I cannot wait to go see him again!!!!

I was offered 4000 over trade in value of my vehicle, did not happen. I was promised check for 4500 if I agreed to purchase, has not happened. 1 month later, my trade in has not been paid off by your company and car payment is due, your company stated due to my previous loan company upgrading their system, I spoke with said company and that is a lie. In calling back your company over the past two days, I have received no answers and your company has refused to provide me with persons or phone numbers to contact those who manage your group.

The associate thought I said I wanted a car put in my name he was going to put my boyfriend as owner and me co owner and thought we could put down 7,000 as down payment. He honestly thought he was going to get a quick sell and didnt

We got a Mitsubishi Outlander SaturdayFrom Gabriel, he so sweet and walk throughThe process and stay with us after the store closed.And shout to internet staff Tess .She listen to what we want and found thePerfect car. When introduced us to Gabriel whoIs awesome. He had car ready to test ride.And answer are questions .Highly recommend Gabriel .Julie CarterEddie Hart

Gabriel Chavez was our salesman. If you come here, you want him. He’s great and honest. I’ve purchased two vehicles from him. The next one I buy will be from him. I normally hate dealing with salesman, but Gabriel is awesome and makes it a great experience. Because of him I give it a 5/5.

Tyler was my salesman and he did a wonderful job! I love my car and this was by far the Best Experience I have ever had purchasing a vehicle.

This is the easiest dealership Ive ever done business with! Gabriel Chavez is both personable and professional-the perfect example of what customer service should be. I recommend this dealership and Gabriel very highly!

Gabe was fantastic getting me into the new vehicle. I purchased the new vehicle on 5/28/21 I traded my 2018 Subaru Outback which I can say they did a fantastic job getting me more on my trade. I was advised the payoff on the Subaru would take 20 days and here we are in July and still has not been taken care of. While I was there I filled out the paperwork to have my existing tag transferred from the Subaru to the new vehicle. Upon opening my mailbox today I received a letter stating this still has not been done and I have until the 12th of July to fix this issue. I bought my original car here so I went back to upgrade. Everyone is friendly but when it comes to getting the paperwork turned it someone is falling short.

I would recommend this dealership for sure! Gabe was awesome to work with and had a great personality. Thanks! Tanya Mull

Best car dealership around. Came by to look around and Matt Reid showed me around and a few vehicles that would fit my needs best. Very knowledgeable and friendly. would definitely recommend!

Best place too buy a car 🚗 love it!!!!! Such great energy and service 😁

They always take good care my vehicle and offer me the best service. They don’t try and upsell me on services I don’t need. Very straightforward business.

Johnny was very polite and helpfull in my service needs. GREAT JOB.

Service department is top notch. Had a few kinks in my Outlander Sport, they fixed the hood so it now opens and my horn no longer sound like a sick moose. Have a great day

Gabriel was my sales person he was very helpful didnt pressure me into buying something I didnt want and actually listened to my prices I wanted to stay around. I would definitely recommend this place.

My fiance and myself went up to look around she was wanting to see about getting a Mitsubishi mirage and she found one on the show room floor we talked to a Great Sales Person by the name of Heather she was wonderful she helped with getting all the information we talked but it was getting close to time to close but Heather was very to helpful and she let us drive the car home that night on Saturday we went back up there and finished the deal but I wanted to see if I could trade my car in and Heather worked to see what she could do well we both ended up getting New Cars Thank You Heather in if you ever need a friend in the car business she is it I highly recommend going and talking to be her Heather B. We thank You so much.

Matt took care of my wife and I with professionalism and accuracy with his knowledge on the exact car we were looking for. Thank you Matt Reid for your excellent customer service!!

A wonderful place to buy a car! The salesman are very helpful, they do their very best on helping you find the perfect vehicle. I will personally brag on the new salesman Gabe, he sat down with me and was very professional, I can tell they care about satisfaction of the customer over just making a deal. The environment is also clean making it very comfortable for you to make decisions

Overall great experience. We love our 2022 Mitsubishi Outlander!

Traded in my vehicle and purchased a 18 f150 4x4. Did not know that the truck was in an accident, wasnt shown any paperwork that i had signed that yes i knew it was in an accident. When i went back to ask them about it, it took them 20 minutes to so called find the papers. When the little man showed me where i signed, my signature wasnt even on the line. It looked like i sign through the line. Ive never done, ever. And so now at random times the truck makes a very loud scretching noise on acceleration, the radio cuts off at random, sometimes doesnt even come on. Had to pay outta pocket to get a key fob with key made, then take it to the ford dealership to get the computer reset because it was set for certain restrictions on what i could do. THEN my bank tells me that Planet Mitsubishi didnt send the right amount for the trade in balance. They were 185 short from the pay off amount and i paid the ramaining balance outta pocket. I would advise to just stay away. I WILL NEVER TAKE MY BUSINESS TO SUCH AN INCOMPETENT DEALERSHIP EVER AGAIN.

Remarkable customer service, and attentive service staff and quality vehicles at affordable prices. Outstanding dealership

I used to get good service there when the service manager by the name of Jon worked there. But since they let Jon go, I have gotten ripped off by the dealership. My last two oil changes I was lied to about my air filter. The oil change before my last one, my air filter was brought to me in the waiting room to show me that it needed to be replaced. The filter had a small leaf in it. It cost me 40 dollars to replace it. My next and last oil change with the dealership was only 5,000 miles later and they once again brought out my air filter to me to say that it needed to be changed again. It was the exact same filter that they were supposed to have changed the previous oil change. It had the same small leaf stuck in it. I told them that I would get one from AutoZone and change it myself. When I left the dealership, my car was humming very loudly. When I got to AutoZone and raised the hood to replace the filter, the dealership did not lock down the second clamp on my filter. I tried very hard to get to lock down, it would not work. I took it back to the dealership the next day so they could lock it down. Then later on some man from the dealership called me to say that it was a different filter they had replaced. This man either lied to me or his worker lied to him. I have two different oil change reports saying that they recommended the air filter needed to be changed. And because of my dad, I know exactly what the air filter looks like. Also now only 1,000 miles into my next oil change, my warning light for the air bags have come on, when the dealership said that my car had passed all of their checklists. I will tell everyone of the untrustworthyness of Planet Mitsubishi of Hickory, NC.

I love how Matthew help me to find my dream car if you need any help with your car decision make sure you call him.

The entire team in hickory sales service and parts team really made me enjoy the car buying process Brody was amazing to work with !!! Will definitely return.

I would just like to say if you want a really good sales man go to gabe Chavez he helps with so much and is so respectful and he helped me with finding the right car for me and it fits my needs so I recommend gabe you leave satisfied

Ladies be very cautious they have a salesman there that is not very trustworthy. We all know there are good and bad in all segments of society but Raul also known as Rico per his words he uses the name because WE cant pronounce his name correctly. I wonder now if that is actually the true reason. When or if you go to buy a new to you vehicle make sure all details are checked out thoroughly down to the key fob. Such a minute detail but if someone will lie about something that small imagine what else they will lie about. Get a car fax report and proceed with caution. Good luck to all.

Terence got us into a VERY nice car and made us an amazing deal! He went out of his way to make the deal work for us, and we are so grateful for all that he did! All of the staff was super friendly and attentive, and we would DEFINITELY recommend you go talk to Terence if you are looking for a car!

Amazing place. The staff is awesome! Matthew is a huge help.

Matt was my salesman. He was truthful and very honest about everything and explained everything to me very well. I would highly recommend him if you’re in the market for a new or used vehicle.

Incorrect parts were ordered twice in a row and was not informed before driving an hour multiple times through out multiple weeks. The gas leak and smell (which was my primary concern for visiting in the first place) still remained after I mentioned it multiple times, even after all the visits and driving/waiting time, totally about 11 hours. The only compensation I was offered for all my wasted time was a free oil change, which I would neverdrive an hour to get. No one took responsibility for what happened and only blamed other employees who happened to no longer be there. Even after I would call ahead before leaving to make sure the parts were there, I drove an hour and was still told that the wrong things were there, or not ordered at all.

Mr. Wallace is an outstanding n exceptional employee in the service department and he ensured my visit was outstanding n exceptional. Customer service done right. This dealership consistently provides friendly and outstanding service. Everyone Ive encountered is friendly and make sure you are taken care of. They show that they value their customers.

They full of it!! Talking about 0 down I drove 2 hrs in a bad storm for them to try to put me in a $500 payment a month car to can you get a co signer to come Monday we can put you in a Dodge caravan. I am over them it was a cold welcoming but on the phone it was different

Amazing staff. Matt will definitely get you what you need

I just bought a used Mazda CX-3 from this dealership. The car is absolutely beautiful. I will be posting pictures in the sun as nighttime does not do it justice. My salesperson was Cameron Kerley. He was a very kind gentleman who was very knowledgeable able the vehicles that I was looking at. He knew the ins and outs of my vehicle and explained them all to me in detail. He put on my temporary plates and made sure that my Bluetooth was set up before I left. Cameron was never too pushy (as sales people can often be, which makes me uncomfortable). He showed me exactly the vehicles in my price range and knew everything about them. I would definitely go back to this dealership after todays experience. I have a feeling that I won’t be needing a new car soon but when I do I will be back to buy another car from Cameron. Highly recommend this place as everyone was friendly, warm, and there were even snacks and refreshments for customers! I really can’t think of anything negative to say! They even cleaned the car right before I drove off in it

If people would buy Nissan or Toyota... you wouldnt have any problem!!

Yes, the people at hickory Mitsubishi 2 years ago were welcoming now, they don’t appreciate your business or treat you right, I will never bring my car back to hickory Mitsubishi and will never recommend them to anyone else I know that’s just how bad my recent visit was, taking a picture of my driver’s license like I wouldn’t pay set it off for me.

When I was first looking around for a car. My heart has always been the Mitsubishi wow they are amazing cars. So I get phone call from Rico explain to him Situation he was 110% honest with me showed me amazing vehicle Im a proud owner of New 2020 Outlander MitsubishiTop all the excitement with new car I won 70 inch flat screen TV Wow. Can say end the year 2020 bless amazing. Thank you Rico and Mitsubishi staff for having amazing young man at your Mitsubishi

Went to the dealer to just look at their vehicle, the salesman(Jay) was very helpful and courteous. I would recommend this dealership, they treated me right.

I went in to Planet Mitsubishi of Hickory to take a look at their inventory. The entire staff was extremely welcoming. Every Employee I came across was extremely nice and accommodating. They really made me feel comfortable and at ease. I ended up working with Terence Burke as my Sales Associate. He was extremely knowledgeable and answered all of my questions. At no point was there any pressure to make any decisions. We worked at my own pace and I was able to move at my own speed. I ended up deciding on the 2020 Mitsubishi Eclipse Cross. I just loved it!! It rides so smooth and is really cool looking. Terence was sooooo helpful and made it such an easy process. Once I made my decision, Terence the other staff all chipped in and got everything done super quickly. I really wish I could give 10 stars!! Terence had Greg and Bryant help him. I also met Brody, Tony, Brandon, Rico and even Jon in Service. They are like a small family and you can tell they all get along and work as a team. Such a great job. I look forward to servicing my vehicle there and seeing everyone. I feel as if I am apart of the crew. Super fantastic job, Planet Mitsubishi!! And thank you again, Terence!!!!

This place is the best place in the history of best places that Ive ever been.

Come see MATT for your car needs, definitely will get you what you are looking for. Thanks for Top knob service Matt!

Great place too deal with !!! Highly recommended

We would definitely recommend Planet Mitsubishi of Hickory. Terence was our salesman and he was fantastic. As soon as I reached out to them online to inquire about the vehicle we were interested in, I heard from Terence almost immediately. He was friendly and professional and made the experience hassle free.

Lily and Melanie are amazing and helped me get a 2019 Nissan Altima, with very low payments and great gas mileage!! Will definitely be shopping there again

Great service. Great..people..Great cars..

Jon Wallace treated me like family and made me feel very comfortable. Nice place inside and good prices. It was a very good experience.

Gabriel did a wonderful job filling me in on all the features of the 2022 Mitsubishi Outlander SEL during my visit. He was pleasant, attentive, smart, and professional. I wasnt sure about buying it initially. However, I ended up purchasing the Outlander thanks in part to a salesman who knew how to handle an unsure customer. Also, the new 2022 Outlander is bada**! The rest of the staff were also friendly, courteous, and knowledgeable. I will be a repeat customer!

Gabriel Chavez made the entire car buying experience great. He was very friendly, upbeat and has a great personality.

Seems like the salesman dont know much about Mitsubishi cars, they trying to rush you to buy the car without even test driving it, because you need to be qualify. I guess thats how that dealer works.They do have a whole variety of newer models.

I went to planet mitsubishi with the thought i wasnt going to be able to get anything and i ended up leaving same day with a car ! Lily was so good and did everything she could to get me in a new car ! Excellent service there and i highly recommended Lily! They are all awesome!

I bought my first NEW car hereYAY ‼️

I have to say buying a car has NEVER been this easy! Our sales person Sean was very professional. The sales manager Bill was great too! Very happy with my experience.

We had a very positive experience with Terence purchasing our newest vehicle. He gave the best price that could be found between here and Atlanta and got us great financing as well. Were grateful he took a stressful process and made it as pleasant as he could. Thank you Terence!

Lied to my mother. Basically she drew a small cash prize and had confermation number. Went in last said hold on since youre our winner went and chatted with office guys come back said no sorry no winner. You match with board but not on OUR SHEET. Really didnt like the place to start with. Lot of sitting, ignoring and cheating going on in my opinion.

After finding an extremely nice Lancer Evo for sale I contacted this dealership. I spoke to several people over the course of a week, and gave information regarding my credit. Was told by someone in the financial department I qualified for a loan on this car. That I was Pre approved for the car I was looking at. I drove over five hours to this dealer ship, after making an appointment, to no one even knowing that I had made an appointment. Sat down gave the same information again to be told there was no way I was getting into that Evo. He than offered to put me into something else that I could finance. The man I spoke to did not even try other possible solutions. To top off the entire experience, I received a call today about rescheduling my visit. I had been put down as a no show.

Love my new SUV! Jay made the process so easy...and fast! Would recommend Planet Mitsubishi to anyone looking for a new vehicle!!!

Tyler helped me out with my purchase. Although he is new he was very attentive to make sure I was taken care of. I will return again for my next vehicle. Anyone looking for a vehicle ask for Tyler.

John Wallace has helped me out on several occasions, he’s always professional, polite and courteous. I will continue to work with Mitsubishi of Hickory, they have earned my trust and respect. Very impressed.

Salesman did not show up for appointment.The replacement salesman did not offer me any discounts for repeat business or for being a veteran. I thought there was a sale going on. They did offer to take$2000.00 off the sticker price of a new 2019. The Service Department is excellent, but there are issues with the sales department & management. The previous ownership were excellent to deal with and appreciated your business.

5 Stars for the service department. Caleb and Tony went over and beyond to make me feel valued as a customer. Very respectful! Its obvious that they care about their customers. Thanks guys. Youre the best!

Gabriel Chavez at the Planet Mitsubishi Hickory 1775 Catawba Valley Blvd dealership in Hickory North Carolina was an excellent customer service associate.

If you need a car this is the place to go. Great service!!!!

Rico and Jay do a great job to make sure you have the best deal that you can afford.

I love working with Jon! Hes always so helpful and nice.

Beautiful facility! My experience @ Planet Mitsubishi Hickory has been pleasant and memorable every time.

Jay was of great help, not pushy and made us a great deal In the process. I recommend Hickory Mitsubishi ask for Jay

Wonderful Service Department

If I could give no stars this place would get it the car we ended up buying because my wife just had to have wasn’t there it was in there Charlotte lot after they told us it was there to come look at. They did finally get the car there after 2 hours and then the car was dirty and had an odd odor so they promised a full detail and we could pick up next day, next day came and the car looked the same after we decided to purchase it. Also during the sale there wasn’t a key fob so we were promised one to be made and even signed paper work saying they would have one made. Fast forward a month later still no key fob and we have called probably 10 times. JP the sales guy and Brody the manager as well as the whole planet Mitsubishi of hickory store are very unprofessional and unorganized I wouldn’t waste your time at this location.

Not friendly dont want to help you. Not happy with their service.

Brandon with sales was amazing! The process was fast and everything was great. I purchased a truck which had not been cleaned yet and a tailgate that was heavily damaged. They promised to change out the tailgate, fix the ac fan which was rattling and detail the truck. Told me to come back before 5pm the next and everything would be taken care of. I showed up before 5 and they told me they hadn’t had time to get a tailgate. I would need to leave the vehicle to get the ac and detail done. I told them I wasn’t leaving it we could set up a time later for everything else, but I wanted the tailgate changed. After 30 mins the tailgate was changed out and I was on my way home. A week later I took the truck to get the ac fixed and detailed (cleaned). 24 hours later I was told the truck was ready to be picked up. First glance, the outside was cleaned. Once I opened the door, dirt and grime was under every seat, the windows had finger prints, the defrost vents were brown.. the inside was nasty. I told the salesmen this was unacceptable... his response- “well it’s a work truck, it’s supposed to be dirty”This is why I left one star. They cannot detail/clean anything. And then to get a response of “it’s a work truck”.

Great customer service my experience here was great Raul is very helpful and knowledgeable.

Highly recommend buying a your next vehicle here, Brandon was so friendly and helpful, and worked with our needs, to get us into the van we needed. Very clean and welcoming lobby with a Great kids area. I will be back for my next vehicle needs.

Always professional. Love getting my car serviced there. Very very knowledgeable of their products.

Very easy to work with. No high pressure sales pitch. They let us make the decisions. Nice people and facility.

The dealers who helped with me were great an I recommended my friends to talk to them

Great experience, Casey was a great salesman. .. These guys go above and beyond....

This is a first rate dealership. Have no complaints.

Always have kind and friendly service when I go. Jon is the best!!

The customer service I received from Jon & Daisy in the service department was amazing! They were both personable & professional. Reason for not giving 5 stars has nothing to do with them or the service department. While waiting for my car to be serviced Jon brought an air filter inside from my car to let me know what it looked like vs what it should look like. As he is doing this and explaining why I need a new one a gentleman, who I will assume was the GM or someone of upper management wearing a suit, walks by and tells him “you have a customer waiting in the lane”. Totally unimpressed by the way he acted as if I wasn’t a customer as well and the manner in which he spoke to his employee. He may not have meant to come off as rude but it’s all in how you deliver the message. “It’s not what you say, it’s how you say it”.

Jonathan is an amazing salesman and did an excellent job. Brandon made things happen financially. Both ensured i walked away happy in the vehicle i wanted. Ive never had a better experience at a dealership!!

There need to more coupons or discounts available for oil change and tire rotation.

Staff was very friendly and answered any questions that I had.

My mother went to this establishment due to a flyer that was mailed. She has dementia and was of obvious unsound mind. The salesperson took her on a test drive and convinced her to buy the car for much more than it was worth. When I called to discuss the matter with the manager, they refused to nullify the sale or purchase the car back. Very unethical people and practices.

Great bunch of people at this location. We were greeted at the door and Tim was glad to help us and answer any questions. Jeff taught us some good financial tips and seemed very passionate about it . And Casey closed the deal answering all the many questions we had. We initially went in looking for a newer used vehicle but come out brand new and around the same monthly payments. Highly recommend these guys.