Wow, Very poor service and attitude from Im guessing the manager. Asked a simple question and was given a rude condescending answer I dont know sweetie, Im not a mechanic. Yeah, but it doesnt take a rocket scientist to point me in the right direction. Couldnt care less about my needs and couldnt get me out of there fast enough. Highly suggest going somewhere else, dont waste their time because she made it very clear that they dont want to help.

They go and hire ppl that dont know nothing about anything everytime I go in there is no one there to help the new ppl working or they just tell you they dont carry the part

08/17/2022I called over 8 times. The first time I was placed on hold for over 12 minutes. All the other times I called throughout an hour I was automatically sent to be forgotten about on hold. I had to drive down to the store just to learn in person AutoZone did NOT have the part I need along with rude employees. Terrible customer service! I will continue to use partsgeek.com from now on. These types of businesses have me looking forward to the day all those employees are replaced by robots. Maybe skynet wont be so bad.

O. Seems like there was 3 people saw me standing there waiting to pay for items from front of store but were above checking me out. A young guy saw and immediately got me fixed up when he was done with other customer. Lady I was in line for waited on guy before me o stepped to register and she left without saying a word to me then I stepped back and another lady came and got on computer. Looked at me up and down and proceeded to check her phone. Young man was quick courteous the two white guy and a mexican guy both prolly 20 at best was star employees. Rest of em looked like they was tired and waiting to get out of there not trying to do anything but exist......those two could prolly get 10 customers paid and out the door to the others 2.

I just want to say thank you to the man with the white hair ( I believe he was a manager ) I could not see his name tag but he went the extra mile to help me get what I needed.

Went looking for trailer light wires your better off going to Harbor freight for that

Brownfield Tx. Excellent costumer service over the phone 📱!!!!!Lovington, New Mexico, Wonderful costumer service!!!!!!!And Hobbs New Mexico Too!!!!!!

Didnt have what I was looking for but nice customer service and has many car things

Abel Garcia really knows how to treat customers, and he is super knowledgeable!

I used to work here! If they dont have it, they order it and it will be on the next truck from Dallas!

Often very busy - so I go another place - but usually have what I need - have to wait, but then you get good service -

My first time ordering online & it was better than waiting in line!

Lots good prices friendly staff

As always great service

As ok as it gets.

Got just what I needed for a flat and the service was friendly.

Go but not so often n dont always leave happy

Always have great customer service and alot of times best priced in town

They actually had all the parts that we needed a big thumbs up good job AutoZone

Gave me wrong part for truck then wouldn’t let me return it. Thought I left debit card up there and the guys wouldn’t even look for it. Terrible service. No one in there actually knows enough about auto parts to be selling them tbh.

I have a German car so for repair parts forget about it...they never stock them accept for basic items...

The battery was not within our price range ! But we are hoping to save up & return ! Staff was real friendly!!

The employees are always so helpful and courteous. This is where our family gets 98% of our parts needed for our vehicles.

Good people, got what I needed and were knowledgeable about my project.

They try, really. Theyre just short staffed right now, so you got to just keep calm and cut them some slack you know?

Jerry was phenomenal. Hands the best service I have ever had in my life. He went out of his way to make sure we had the part we needed and even repaired it without hesitation. Thank you so much!

I will no longer give my business to Auto Zone after entering this store and experiencing bad attitudes from employees along with the manager. Oil prices are also over priced, match prices with receipt as evidence. As a disabled Veteran of the US Armed Forces, this store is an embarrassment. Please go to Oreilly’s across the street for better deals.

Was in there to get some oil for my car, a lady checking out In front of me and the other gentleman helping someone next to us. They had to move it another register to cash her out and they formed a different line. I waited for 15 minutes and nobody helped me. Ended up leaving and going somewhere else. New employees are not the best. Definitely liked the ones who used to be there.

Perfect

Very fast service, didnt have to wait long at all. Jerry ran the code for my check engine light and found the issue & even printed out the codes & part numbers for the part i needed. Jerry was very helpful, patient and answered al my questions. Highly recommend

❤

I am an avid fan of great customer service. I didnt need to buy anything. I needed info for a friend in need. Mike didnt even blink an eye. He listened and gave me what he thought would help. When its about the person and not just the profit, youll get and retain a solid customer base.

Every time I go quick.and easy and friandly service

People in there are super informative and helpful! Dude with the guages in his ears, super smart !

Good service. New guy miss scanned my items but manager fixed it without hesitation on my last trip. Generally my first stop for auto parts. The app is super useful too.

They was helpful with the stuff I need n nice friendly service.

Professional staff. Shout out to Angel, thank you for helping me find the parts I needed and for offering your advice!!!

Great Service

Very good and respectful employees

Good place to buy a parts need a few more employees wide world of the long but I can deal with that

They were very helpful. Even though they had to order some of the parts I needed. The parts should be available the next day.

I got stuck on a Sunday in Hobbs due to some problems with my car. Dealerships and mechanics were all closed, but this Autozone opens earlier than all the other parts places.Staff was helpful and loaned me some small tools I needed to replace some sensors on my vehicle. I cant say that the staff was very knowledgeable when it came to cars, which was disappointing.Store had all the parts I needed in stock, had a non stop flow of people coming in. I was assisted by 3 different people for 2 purchases, tools I bought, and tools I borrowed. Everyone was friendly.

Trying to find at least one good compliment to give them but I honestly can’t. The customer service is TERRIBLE, trying to call on the phone and talk to anyone is a down right miracle...IF you get someone to answer. I was on hold for over 20 min over the phone. I finally went into town and went in there and there were three employees standing in the back and one person helping 6 people. It was ridiculous. Not to mention some of the rudest customer service as well. I’ve tried to give them a few chances, but every time I come in, my experience gets worse and worse. It wouldn’t let me post this without giving them at least one star. And advanced auto isn’t any better but I would go there before here.

Have good prices but staff need to learn more about cars and what they have in stock. I had to show them that they had what I wanted

Very helpful, changed my wippers for me, my main auto supplier

We took the car so they can check our battery and they said they cant do that 🤔🤔 we had to take our business some where else

Best auto part then any other😊

If you work in an automotive parts store and do not know the difference between an air chuck and an air gauge you should find some job related education and fast!!!

Best place for parts great customer service

I go to autozone because usually the service is good. I’m still laughing at the experience I just had. I went in to check my battery after my car being dead this morning. The guy check it and report it was bad. Okay so i figured from it being dead that morning. My battery was 170 dollars with the core trade in. The guy informed that he could not change out my battery because it could take up to 30 minutes and there was too much things on top of the battery for them to change it. I got the tools and did it myself in 13 minutes. Way to go Autozone. Your customer service needed some work.

Some of the best help Ive gotten there in a long time just goes to show you a female can know her parts as good as any man and I buy parts almost every day. Thank you maam

If you want customer service who know nothing about their inventory or how to run a cash register. This is your place!

Very helpful and Friendly Customer Service. Great selection of Auto Parts!

They cool and helpful

Have all the parts you need just call and find out

Came in for a tail light and jerry was awesome. He even helped repair the light.

Great team of people who are there not just to look pretty

You might get your part of tou know howto navigate their computers. Prices are too high. Counter help has no auto experience at all. I find I get better deals online. I compare auto ZONE, ORIELYS,AND THE REST OF THE AUTO PART STORES to be like the creditcard that is for emergency only in your wallet. Because the interest is so high. It is emergency only

You can tell they were short staffed store was a bit messy and the line to get attened took forever but knowledgable staff so wasnt all bad

Maria (store manager, I think?) shes of great help and she knows what shes doing.

Clerks should learn their parts first before working. Tried to tell me I had the wrong oil for my vehicle..

Very helpful people and put my wipers on with out me asking

Helpful staff once they have time for you.

Really Appreciate That They Listen instead of cutting me off and then suggestions for what they believe is wrong with your vehicle. Most of the parts have a great warranty and are cheaper than the competition.

Great place to get your auto parts.

Go in and one person at counter for 10 customers. Good luck

Allways too busy for me, gotta go see where else .

Good selection. Friendly.

Very help nice to look at too

Very friendly and helpful people.

Very good service, thank you!

Good prices, and have most parts in stock

There phone service sucks the keep u waiting and never answer the phone its ridiculous

Very rude sales people

Great service from the guys there

Walked out. They never have enough employees and they take for ever. Ive walked out a few times. I wont ever go there again

Had what we needed, quick service

Sales people very helpful

Awesome and installed wipers quickly

Great service

Very helpful and professional.

Great parts and helpful people

Bought tools to finished a job. Thanks for the help.

The staff is great, with the exception of a female front end supervisor who is rude.

Great parts store

This place has all I need at cheap prices

Great help and parts

Helpful salespersons

Dont like their customer service

I dislike this store.

Always slow getting your parts

In and out the people try to move it along

Good people

Great people

Cool parts

Good service

There not parts +...

We can order it

Good service

Good service