I have always loved this car service. Unfortunately, this time they tried to push me to get more services, the prices are higher than other places and even when I asked only for oil and filter change they put other things to charge more. They always do that to women so they pay more.

I had a great car buying experience! Thank you Samantha and Eddie for my car buying experience. Everything was done and it was done right. Both of you were exceptionally accommodating and your courtesy and your diligence go beyond your job description. I greatly appreciate it! Y’all did an outstanding job !!!

Is went up to the parts department to try and get Touchup paint 🎨 for my recently purchased 2022 Prius. Guy,said let me take this call,and all but,ignored me.So I just left.Ill go somewhere else to get it.Service after the sale should be good but,not for the parts guy.Even when your standing right in front of him.

It was fine and I got the cargo net installed.

Great service and outstanding courtesy!

This review is for the parts department.Fantastic service! Thank you

Bought a 2016 camry here a couple years back. Easiest and smoothest buying experience I had yet to date. The service department is always courteous and friendly!

WORSE PLACE TO GET YOUR CAR FINANCED. IF YOU WANT TO BUY A CAR OR FINANCED WITH THESE PEOPLE. BETTER MAKE SURE TO ASK FOR PAPERWORKS IN FRONT OF YOU AND MAKE SURE EVERYTHING IS FILLED OUT. MAKE SURE TO READ AND REREAD EVERYTHING. THEY WILL TELL YOU EVERYTHING WILL BE PAPERLESS AND WILL BE IN A FORM OF A USB. THESE PEOPLE ARE NOT HONEST PEOPLE AT ALL.

Great experience! Much better than Honda! Easy and truly no hassle. Romario Bento was terrific. Also good Covid safer precautions.

They did not have parts that a Toyota dealership should have brakes I have a 2019 Toyota Corolla and they dont have the rear brakes

Excellent service 👏

I had the best experience today with the customer relations manager, Sonia Alonzo. She went to no end to ensure that I was completely taken care of from the moment I arrived at her desk until the moment I left. I just recently purchased my vehicle this week and I can say without a doubt Sonia was the best part of my experience. Don McGill would not function the same without her! True customer service is difficult to come by these days but Sonia was awesome!!!

Bought my truck here last year and service was amazing! Came back today to have maintenance and service done and the customer relations manager Mrs Sonia Alonzo took very good care of me! She confidently answered all of my questions, checked back with me to make sure my wait was pleasant, and ensured that all of my trucks needs were met! I felt right at home here and look forward to my next visit!

Today we were at Don McGill to get my pre-owned car inspected. Ms. Sonia Alonzo - Customer Relations Manager took very good care of us. She helped us with all her heart to get everything done. We were totally satisfied with her customer service skills. Thank you for your wonderful support. Love Ms. Alonzo and Don McGill !!!

I am HIGHLY SATISFIED with Sonia Alonzo, Customer Relations Manager, unlike her partner Jimmy who never returned my call! Sonia exhibited excellent CUSTOMER SERVICE. I had an ongoing issue since September 2019. On February 7, 2020 I called and spoke with Sonia, not only did she delivered results, she followed up me during the entire process. Thank you again, Sonia for your HARDWORK and DEDICATION to ensure your customers are satisfied!

Great experience! Sonia Alonzo, Customer Relations Manager, was very helpful. After not getting an answer for weeks, Sonia was able to get me the help I needed. She communicated and was able to direct to the right person to get my car serviced.

Ms. Sonia Alonzon - Customer Relations Manager, is so helpful. I got the car fixed with some minor defect since I bought it. She helped me got a loaner car in the service time and when I get back after work, the car looks brand new. All process with the assistance from Ms. Sonia Alonzo is absolutely smooth, simple, and quick. Extremely satisfied.

I came in today at Don McGill Toyota and was a little worried about the chips on the door handles of my car and the big crack on the right top side of my car . They told me they “ may not “ be able to fix it, until Sonia Alonzo Customer Relations manager came up to me and ask about my car . I let her know the situation and she said let me help you “ Make Sure! “ your car window is fixed and I just want to say thank you to her and the awesome customer service today! Highly Satisfied!

The sales experience was fine, but it has been a royal mess from delivery to turnover of this vehicle. I have purchased more than 8 new cars in my life, from a variety of dealers, and this is the worst experience I have had by far. It has been two weeks since we took the vehicle and it still isnt whole because they lost one of the components and had to order it from Toyota. To make it worse, instead of sending it by air, they are sending it via snail mail. What kind of customer service is that? The level of incompetence and lack of customer care is astounding. I will never buy a vehicle from Don McGill again. And I am not sure I trust them to provide quality service on this one. I highly recommend you find your vehicle here if you must, but purchase it from a dealer where customer service, professionalism, and quality mean something.

Sonia Alonzo customer relations manager.Sonia was wonderful, she went above and beyond any expectation. I honestly had the best customer service experience ever with her. She answered every question and helped me get a rental car while I waited for my car in maintenance. Thank you!!!!!!

Mr. Liberty K. Give us excellent customer servicesHe is awesome he treats every customer with respect and with an energetic smile. He treats customer like if the customer is the boss. Great job Liberty!!!. I hope your Boss see you in action one day so he can see how lucky he is to have you!!!

Be careful Toyota buyers, i was dissapointed with Don Mcgill, i have experienced buying of 2 cars from Don mcgill, my first purchase was a new 2018 toyota Rav4, before buying the Rav4 the dealer said you cant the car with zero APR unless you get extended warranty,other protection and gap insurence in other word they force me to buy and add extended warranty and gap insurence to the loan, anyway i forgot the first experience and decided to buy a new 2020 toyota Corolla, i met the same sales agent of my first car and i negotiated the final price for a toyota Corolla 2020 S model and he described how much is the monthly payment and then i signed the purchase aggreement through financial agent, at financial this time they didnt show me any paper so that i can see the price and tax and other fees with details, they did not use paper to collect my signatures they used what they call it digital and eventually the gave me the paper works in a thumbdrive, 2 weeks later i received a letter from Toyota oyota Financial i got shocked i couldnt my eyes, the amount of my finance was $4000 more than the price i negotiated with sales agent and for monthly payment the amount was almost $80 more than the amount which sales agent told me, i rushed to don mcgill and asked them to explain why i received this letter with higher price, they said because you bought gap insurence and protection warranty but i said i didnt, even the day of purchase nobody talked to me if i want them or not, don mcgill added debt to my loan with a fast trick and cheating through digital signin. i force don mcgill to cancel the gap insurence and warranty and after 2 monyh they reduced the amount of my debt but not the monthly payment and i called them asked them the reason they answered becuase you cancelled the gap insurence and protection warranty and also your loan is zero APR we cantreduce the monthly payment. now i am telling buyers firstly stay away from Don Mcgill and secondly be aware of digital fruad and ask they to show you any paper you sign for it.

Sonia Alonzo, the Customer Relations Manager makes a huge difference. She was on top of the business making sure my car was fixed and Keeping me informed of every step. I am so thankful she helped me on the process of having my car fixed. Thank you very much for her outstanding service.Clara Angulo.

Victor was amazing throughout the purchase of my first vehicle. He made me feel welcome and guided me well thru each step until I found the perfect car. Definitely great customer service.

Talk about customer service! My experience at Don McGill was next level from all angels. Didnt feel pressured to do anything or purchase something i wasnt looking for. My Salesman ( Victor Matheu) was AMAZING, as his Manager ( Kris B.). Ill definitely be recommending them to all my friends and family. GREAT JOB EVERYONE!!

I had an ok experience when purchasing my vehicle. It was a long day and the process could have been a little faster. After about a month with my car I was told I had to come back because my inspection was not done properly. When I showed up I was bounced around to different people who had no idea what I was talking about, I even had to have them listen to my voicemail. Finally I was directed to Sonia Alonzo the customer relations manager, who immediately fixed the situation in a matter of minutes. It’s very obvious why she’s in customer relations and I will always make sure to call her first when I have to make a trip down here. Her sincerity and warmth is greatly appreciated and makes for a great experience. I wish all places of service had someone like her.

Jose Luis took extreme care to ensure my purchasing experience was exceptional. Also, the finance representative was thorough and explained everything to me.

Don MgGill Toyota Houston is wonderful, especially with Ms. Sonia alonzo customer relations manager I come today in order to fix the paint scratch on the hood and she makes the process simple, easy, and quick. I actually have to ask my boss to have a haft day off in the morning. But I can not imagine that she makes the process go so smoothly that I barely have to wait that much.Totally amazing with the help from Ms. Alonzo.

I bought my car in December my salesman Omar was horrible. Did not fill my tank up with gas and promised me a second key. I called and called did not answer a single call. No one knew what I was talking about I would just get transferred. Mid January I finally spoke to someone that knows what she’s doing Sonia Alonzo the customer relations manager. She had my key paper work ready to go that same day. Unfortunately I could not make it that day but I came that follow week and she got my key done super fast. Wonderful lady!!!!👌🏻

I recently looked into purchasing a new vehicle, and was contacted by Mikala. After a couple phone calls with her, I informed her that I would be waiting to purchase while we figured out finances. I also informed her that I work an hour away from this dealership and would not be able to come by until I had a free weekend. Car-buying with a 4-month-old is not easy. Today, I received a completely inappropriate email telling me she was giving up and wanted to know how she offended me because she never heard back.This is a very immature and childish email, and I will not be doing business with this dealership.

The Customer Relations Manager Sonia Alonzo help help as soon as I got in did not have to wait long she is so great in what she does Din McGill is so lucky to have some one like her, they would be lost with out her,, Thank You Sonia for all your help

Each time I come Sonia Alonzo Customer Relations Manger takes very good care of me from the beginning of my purchase she is the best I hope Don McGill never makes the mistake of letting her go it would be a big lost she really cares for her customers from the heart, THANK YOU SONIA

Customer Relations Manager Sonia Alonzo is very helpful and good and amazing in what she does that we can’t find any where else Thank You Sonia for all your good service

Sonia took the initiative to help me figure out what’s the best move, to get into the best car and make the right decision. Really appreciate the customer service and quick response.

I got my RAV 4 here and I am 100% happy with it and the service I got here at Don McGill ! Victor M was my salesman and he went above and beyond for me to get the best deal and the best service. I highly recommend coming here

I bought a Certified SUV from these guys about a year ago, Sales and Finance went well. But, I bought this SUV with the Free Oil changes, problem is very hard to get an appt, and walk in service is very very long wait. Just a heads up, if youre buying for the Free Oil changes. not trying to bash these guys, but frustrating when everyones time is so valuable, so needs to focus on the customer

Had an awesome experience today here at don mcgill toyota in the parts department, got helped by Sonia Alonso shes very sweet and kind. Thank you so much for all the help and great service

Sonia Alonzo the customer service manager always takes good care of me and guides me to do the right thing she is great with customers and cares I am always happy when I come to Don McGill and have such great people who care about there customers like Sonia

Sonia Alonzo Customer Service Manager was so helpful and great and fast she is great thank you Sonia

I had a great experience with the Don McGill Customer Relations Team at the I-10 and Kirkwood location. This was led by Sonia Alonzo who worked with Donnie Le in Service to resolve my complicated issue. I appreciate all the good work from the Don McGill team - especially during these uncertain times!

I just want to recognize the wonderful work of Mrs . Sonia Alonzo . Customer Relation Manager of Don McGill Toyota Houston, auto part . Her passion and commitment in conjunction with her professionalism make a wonderful experience when you bring your car to service or have an issue with in dealership . Thanks Mrs Alonzo ! Your are an example of hard work and professionalism.Julián O.

Sonia Alonzo customer relations manager was great helping me with license plate bracket that was missing on new vehicle

I want to highly praise Sonia Alonzo for guiding me and helping problem solve a car issue that was lingering. She is right on target on how to help the customers. She deserves a raise and praise.

Everytime I go to Don Mcgill toyota, Sonia Alonzo the customer service relations manager, is so helpful, always kind, always pleasant to see and talk to.

Customer Relations Manager Sonia Alonzo has Been very helpful each time i have came for my issue she really cares about her customers she is very perfensonnal and great in what she does

Sonia Alonzo Customer Relations Manager was the only one able to help resolve my issue without needing to call on someone else. I will only be getting help from her from now on.

The Customer Relaciones Manager Sonia Alonzo is always so helpful she knows her stuff very perfesonnal in What she does she is great high five Sonia

Sonia Alonzo custermer relation manger was so great and so helpful with everything she was the greatest

So GRATEFUL FOR Sonia Alonzo at Don McGill Toyota on Katy Frwy Houston, Texas!What a swest and incredible professional lady she is!Got our request handled within 10 minutes.Thank you, Sonia!- PJ & LISA

Sonia Alonzo from Customer Relation Mánager very attentive even took us to look for food, very cheerful and fun, great conversation and so so profesional

10/10! They are perfect for any first time buyers, really get to know you!

I BOUGHT MY CAR HERE ON DECEMBER 2020, AND LET ME JUST TELLO YOU! I WAS EXTREMELY HAPPY WITH HOW EVERYTHING CAME OUT!I WAS FIRST RECEIVED BY A VERY KIND LADY SALE REPRESENTATIVE FROM VENEZUELA CALLED YANETSY. SHE WAS SUPER HELPFUL AND DEDICATED, SHE FOUND ME THE PERFECT CAR, JUST HOW I WANTED!EVEN THOUGH HAD A FEW ISSUES WITH FINANCE DEPARTMENT ABOUT MY TRADE IN CAR, I GOT SUPER LUCKY AND I WAS INTRODUCE TO *SONIA ALANZO* WHO IS COSTUMER RELATION MANAGER. AS SOON AS I TALKED TO SONIA AND EXPLAIN THE SITUATION TO HER GAVE ME SO MUCH CONFIDENCE THAT I KNEW I WAS IN GOOD HANDS. SHE WAS SO THOUGHTFULTHAT I LEFT THAT DAY KNOWING THAT WE WERE GOING TO BE ABLE TO SOLVE THE MATTER! SHE WAS MORE THAN HELPFUL! SHE INMEDIATELY STARTED LOOKING FOR SOLUTIONS, CALLED ME EVERY SINGLE DAY TO UPDATE ME WITH MY CASE UNTIL (OF COURSE) I GOT THE GOOD AND POSITIVE ANSWER I WAS WAITING FOR!!!I REALLY APPRECIATE ALL THE HARD WORK !!!I DEFINETELY RECOMMEND THIS DEALER! AND ASK FOR THOSE LADIES, YOU WONT REGRET IT! BEST COSTUMER SERVICE IN TOWN.

We got our Rav4 XLE from Belal Awad at Don McGill of houston. Belal was very attentive and informative. He explained the whole process and asked for any questions along the way. I am very comfortable with the car. Belal explained the features very well. It made our car buying experience a very positive one.

It is the second time that I am going to Toyota inside the schedule that they provide on the phone and they dont do the service. I dont understand why they provide a schedule but they dont accomplish.

Great help and greeting by Ms. Sonia Alonzo at customer relations manager.

Liberty was very helpful and accommodating. The other worker that assisted me was not as helpful and friendly.

Excellent service great prices

They over excellent service and in a timely manner

Great service with a very knowledgeable staff.

I’m so glad I ran in to Sonia Alonzo she took care of me and fixed my issue the moment I walked in. 10/10

Hey this is a very nice dealership

Great place to buy a car

Great dealership, very friendly

The best experience ever at Don McGill Toyota

Great service, nice people!!!

This is an awesome place

GREAT DEALERSHIP!

Great service

We bought a use vehicle here, we had some problems, But Sonia Alonzo help me out to get them fix, excellent customer service. She was on top of things.I bought a used car aki had some problems with the car but Miss Sonia Alonzo helped me arrange everything. Iso buys me excellent. She is honest telling you things as they are.

Many thanks to SONIA ALONZO customer relations manager. His treatment is excellent and very professional helps you in absolutely all problems with much patience and courtesy. I recommend everyone to ask for her.

Grateful with the help and support of Customer Relations Manager SONIA ALONZO, as a customer whenever I come with my 2 Toyota vehicles and she is always very friendly and helpful. Just yesterday I help my wife with a problem when she came for the car service.

Sonia Alonzo customer relations managerExcellent person and professional in their work always attentive to meet our needs and concerns and always willing to help their customers.Recommended 100x100 👍🏻

Sonia Alonzo Customer Relations Manager one of the best experience with toyota a very special manager very attentive to the concerns that the client asks !! I highly recommend it! Regina Andrea Zuluaga Upegui

Sonia Alonzo customer relations manager; Thank you very much for the attention and help very pleased with the attention.!