First off the hours are confusing, it says they are open til 10, but the sign on the door says 4:30.Secondly they don’t let you try any flavors not even one.Third it’s not welcoming they have all the tables and chairs out up which is weird cuz isn’t this supposed to be an ice cream shop where you can sit down and enjoy your ice cream before it melts?Fourth I REALLY didn’t like how she so quickly said no to my request for trying ice cream, I’ve never had this before and for me to not be able to try it first is a little sketchy. But you know it smells nice. I decided not to spend my hard earned money here. Went to Jeni’s ice cream 15 minutes away instead.
Good service and great ice cream. The Baseball But flavor was delicious!
The machines were down so we could only pay in cash and they refused our coupons (which were the whole reason we went) but no one warned us of this until it was time to check out. We were willing to look past this until I found a HAIR in my icecream. Grody.
No customer service at all. So rude
Always friendly staff and I love my pralines and cream
Didnt feel welcoming and just no customer service.. very disappointed in the quality of Baskin Robbins
Nice location with delicious ice cream. Baskin Robbins is always a great success.
Its baskin robbins. You wont be disappointed with the ice cream, but I cant say that I was blown away.I would have given them 5 stars but parking here is awful. I know thats something they may not be able to improve, but if they could fix that, it would go a long way.
Love going here. Get a mint chocolate chip shake, trust me you won’t regret it!
Unable to use T-Mobile Tuesdays gift card, came for NOTHING!
My favorite spot!! I love ice cream so I might be a bit biased, they have a lot of selections and its amazing for all different tastes.
Good ice cream. Could use a few more employees to make ordering go faster. Especially on a Saturday night
Baskin Robins is a family fave! So for special occasions, I always get an ice cream cake. This Fathers Day was no exception! The BR owner was running short on ice cream cakes but quickly managed to decorate one for me on the spot. True customer service and delicious treats!! My dad and family love it!!
Love the lemon flavor, its my fave. I got a pint last time I was here. The workers are nice and lots of flavors and toppings. Of course ice cream cakes too!
With 46 plus flavors to choose from there is plenty for everyone.Located on a small & nice shopping center, easy to get and even has outdoor seating.
Taste like icecream yup nice people.
This location has been here for probably 50 years. The Ice Cream is delicious and the staff are friendly. Great place to bring the kids on a hot summer day. Bon Appetit & Enjoy! 😊😊😊
Great place been going since 1981💞
My boyfriend and I went to this location for an ice cream date and enjoyed the company of each other. Parking is limited at this location, do the best time to go is after 7pm.
Great and friendly customer service
Great place for Ice cream if you can get the guy behind the counter to stay off his phone. Other half had a banana split and I had a shake, the shake was not to par, to much milk
Great staff!! I had a huge order and took very good care. Then let me sample a ton on top of it.
Downloaded the app and got free ice cream cone with my fiance twice! First time was great. Super pleasant super clean and good customer service . The second time everyone was rude and stared as they pointed and giggled, horrible customer service the lady couldnt even figure out how to do their own free app for their own store for their own free gives away, so we got the ice cream free and kept our freer coupon for ice cream cone so we therefore have another free ice cream trip to baskin robins! We will be attending a new one this time lol. Wish us luck.
Visited on Mothers Day with my daughter. We arrived just before it got busy! Very tasty and excellent customer service.
Service was very good and ice cream was delicious.
Their ice cream is pretty good and not too pricey. If it looked cleaner and the workers had better customer service Id rate higher.
Like all flavors and they have good scope size from other sale points in town.
I love this location. Nicest people and great service
Ordered mothers day cake 1 week in advance. Showed up to pick up cake and no record of my order. Wifes mothers day ruined. Extremely disappointed
Very friendly gentleman behind counter. Lots of choices. Clean and orderly.
Good variety of ice cream flavors and cakes. Went to pick up something for my anniversary, fiance and I found a mint choclate cake shaped like a bunny (delicious fyi.) The woman there was very kind and friendly. Tried the new American Birthday flavor today as well which has strawberry icecream, birthday cake, and sprinkles (Amazing). Highly recommend going here for a quick treat or a cake.
Always great ice cream friendly staff
Love this place ! the staff are awesome and the ice cream is great .. store is always clean
Good service and ice cream but not enough parking and theres construction on Westheimer
Yummy - birthday ice cream cake.
The manager chased me down and yell at me for having food delivered to me infront of the store and implieded that i violates a rule of the establishment bc of my race.
My children and I love Baskin Robbibs. The staff is nice abd kind.
Great place for good ice cream. Parking can be hard to find.
Always good on a hot day!
Great attention. Many options with amazing flavor.
Generous scoops. Courteous service.Yummy ice cream.
Great friendly customer service
31 flavors. Whats not to like?
Lovely staff and delicious ice cream!
Excellent ice cream but pricey.
As always great flavors
This manager has a nasty attitude. Referring to the man
Fantastic ice cream and fast service.
Good ice cream, like what I grew up with. Clean store.
Dead flying insect in my icecream. When trying to show the employee she pretended as though she could not see the insect embedded in my scoop then rudely asked So What do you want me to do? ! I said give me my money back! The other worker apologized though, said sorry sometimes we get bugs probably from the bananas. Ew. *throws up* Zero Stars! Will stick to my Haagen Daaz and gelato.
Nice location,parking can be tricky
Ordered online picked up easily & quickly
Looks like at this place they are putting a bit more milk and a bit less icecream, but we still love this place and coming often
Enjoy your cool treat with your pet.
Great ice cream .. Friendly service..
One of the best tasting ice creams.
They have 31 flavors how can you go wrong!
Great people, great service
Excellent ice cream variety
Great but a bit expensive...
Greetings from #earth and #freedom this place is dirty and bad with rude employees and bad atmosphere they fail to listen and had to repeat my self multiple times they dont apologize for the mistakes and those Hispanics spoke their Spanish to insult the customers just like those Chinese people please be careful and eye ball your orders because they lie
Nice flavors.
Good ice cream.
Customer service was awesome
Great ice cream
Typical Baskin Robbins! Always enjoyable.
They dont honor their promotions that they have their store menu.
Great ice cream
Great Customer Service!
Good Ice cream
Meh
Fun and friendly employees
Delish.
Good ice cream
Great customer service
This location can get very busy.
Delicious!
Love the selections!
Love this place
No cookies and cream
Delicious
I downloaded the app and was ready to get my free scoop and they kept saying no and there employees suck they are rude I WANT MY FREE SCOOP
Good service
Nice
I like icecreaam
Small little dirty
Yummy
The most delicious ice cream shop of all I am in love with that place have so many delicious flavors and forms of presentation is incredible, You can choose an ice cream pizza, A personalized cake or those that already have on your counter, Pints to take away and others.The staff is very nice, They can choose to consume their dessert inside the premises or on the outside terrace
The bad thing they dont let dogs in