James was excellent with helping us address a smartwatch issue and ordering an item online to ship directly to us. Were so happy with our Fossil watches, we left feeling like we got a great deal, and his customer service was top notch. Well definitely be coming back more in the future. Thanks so much!

I brought my watch in to have the battery replaced, and the manager, James, knew exactly what was going on inside, how to best handle my experience with the brand and explained my options succinctly. Little did I know, there was a loose gear inside that rattled audibly when he shook it! I was elated to discover that the issue was covered by warranty and told him briefly what I needed in a new model.He immediately recommended the watch that I ultimately decided to take home, but patiently walked me through other face and band combinations until I realized that he had nailed it with the first one he pointed out. This individual has a knack for service and it is his insight and demeanor that will bring me back to Fossil, where I am certain to receive superior service and find value that will stand the test of time!

Had to get a battery replaced and the gentleman was very quick, super friendly and the store is gorgeous. They had some great things on sale too. Cant wait to see all of the new fall mood jewelry!

I was able to get a fossil serviced that I purchased from a pawn shop with the only proof was that its a fossil watch! Thats one steadfast warranty!

James was top-notch! Had trouble finding what I was looking for, and he personally called 6 stores for me to locate the item. Give this guy a raise!

The two employees working Saturday 8/21 afternoon were really friendly and both made sure to ask if we needed any help.

Hadnt been to the Fossil store in a long time, my girlfriend actually loves the store recently purchased quite a few items, staff was very nice and cordial

The customer service I received was great! Fast and friendly with a smile!

I was gifted a Fossil watch for Christmas that has a case size that is too big for my small wrist. The watch is visually appealing, but unfortunately the size is overpowering. The watch was originally purchased from Dillards. My girlfriend and I walked into Fossil in the Galleria and spoke to the store manager Mark. Mark was very helpful in finding a solution for an exchange even if the watch was purchased from a department store. He recommends to check with the department store it was originally purchased from to get the most out of the amount spent on the watch since it is currently discounted at Fossil. We leave and then come back after checking with the department store. Our second visit was the complete opposite and this is why my rating is justifiable. We were approached by a disgruntled employee named Egyptian. Egyptian was not welcoming. As I was explaining my situation again, she seemed disinterested and at times I would catch her rolling her eyes. I felt belittled as she repeatedly told me I could not get any exchange without a receipt from Fossil. The watch still had the Dillard’s tag on which I showed her as proof of purchase. We even told her that we already spoke to Mark and she still was adamant on not offering an exchange. My girlfriend saw Mark by the cashier so she went to speak to him about the situation to finally address to Egyptian what was offered to us from the beginning. Mark tells Egyptian and she storms off while saying under her breath “girl relax” to my girlfriend. As a customer, we will NOT be disrespected by an employee. Mark heard and tells Egyptian “yeah don’t do that.” Egyptian has to go in as one of the top 3 unprofessional employees I’ve ever experienced. At this point I just wanted to leave the whole mall itself. Employees like Egyptian shoots the buyer experience extremely low making the company actually lose sales revenue. Not only did she make Fossil lose money, she made the Galleria lose money. She ruined my experience to shop elsewhere. Proper disciplinary action should occur in order to prevent this from happening to other customers that are willing to spend their time and money at Fossil.

I am a loyal customer with Fossil products. Customer service is absolutely fantastic. The staffs are very helpful and attentive. The repairing service is also great 👍. Marc is a kind guy, he gave me great service and the best experience here 👍

The quality is outstanding, the watches are really beautiful, I bought one for myself many years ago and I still get compliments. Last month I purchased a watch for my cousin. A very professional and helpful lady, she had patience and did not rush me; furthermore, the model she recommended was exactly what my cousin chose over the video call. A few days ago, I came back to buy another watch for myself, I met different staff and they are all great.

The customer service here was exception. I had an issue with my watch for the past 6 months and they took care of it immediately. I am very pleased with the competent staff and product quality.

I just have to say their customer service is outstanding! Really appreciate it!

Went in to change my Skagen watch belt and replace battery. Angelica as well as her colleague with black long hair were super helpful and friendly. Thank you ladies, l feel like l have a brand new watch now!

The store charged me twice for a single purchase. Spoke to an extremely rude, incompetent associate who directed me to contact customer service. After speaking with CS, they referred me back to the location(who is not answering their phone! Never shopping here again and my problem has still not been rectified. Apparently the manager by the name of Marc, is they ONLY one who can refund the charge and is out of the office! NEVER shop here EVER unless you want lackluster service!

Janette does an excellent job in helping customers find the right watch with the right fit! I would highly recommend this place because they offer free engagements! This place is awesome!

Fashion & Entry Level Chronograph Watches for Casual & Dress appealing to the Teen, 20, 30, & 40 year old crowds. They come in many, many watch dial styles & finishes, as well as a variety of watchbands. Dont know too much about & if they carry a brand of smart watches.

Good watch collection, cool and nice folks there!

I have been here several times, and every single time the service was spectacular. Even though I only bought something just recently. Will be back, and will definitely spend money...lol.

My family purchased a smart watch for Fathers Day. I was trying to sync my phone with the new watch and I was having trouble, they helped me fix the problem I caused, they took the time to help me and with great attention. Thank you Katia hope I have the right name. Customer for life

Amazing shop with excellent customer service. I visited from the UK and they got a product personally delivered to my hotel when they didnt have it in the shop. The staff Claudia, Jordan and Romeo were very nice and welcoming. Will recommend everyone visiting Houston to visit galleria and visit this shop just to experience what a customer service should be like. Needless to say Fossil products are always great.

Always loved Fossil watches. This location is usually very well stocked and they sales persons are very friendly and helpful. I had a little difficulty convincing a particular sales person why I prefer mechanical watches to smart watches but it made for some entertaining light debate. Theyre proud of what they sell but arent pushy.

Jason and Mark were so helpful and went above and beyond. I want to thank them for receiving the best customer service! Highly recommended!

Love my fossil watch. The employees here are so incredibly nice and helpful. As a matter of fact I had two lovely ladies helping me pick out my first watch. I am coming back very soon to pick out a different watch in a a different color!!! I’m so looking forward to the experience of them recommending me a perfect watch.

I have 3 watches from here and have been a long time customer. I love the quality of watch and how stylish they are. For Christmas, my girlfriend brought my watch in to be repaired and not only did they repair it, they gave her a brand new watch for almost half of its value. To me, that’s true customer service.

Staff was awesome! Marc was very knowledgeable on the products, and really made us feel at home as he helped us find the best option! Thanks Marc! I was at the Houston Galleria store. Would definitely recommend shopping here!

I was in there today to get a new battery for my watch.Its a very important watch,my wife gave it to me as a wedding gift.Not only did the guy in there set the date on the watch but he replaced the battery free of charge.That act of kindness meant a lot to me,as ive been going through a lot lately,I’ll never forget that and I’ll be sure to do business with them in the future and recommend friends as well.Thanks so much you guys!

Great watches and very helpful service!

Great staff. Excellent quality for price. First store that knew how to fix or upgrade my smart watch.

Cool to shop

Great service and I love their new smart watches.

Amazing watches

What a great customer service with Jeanet! I was over satisfied!

Great, fast service. Love the quality of the watches.

So impressed with the customer service! My smartwatch was broken, and not only did they replace it in-store, but they waited patiently while it updated the app and everything. Well done, Fossil!

I have 3 Fossil Watches. 1 of them Ive had for over 20 years. Evert time I go in there they are always so helpful & nice.

Friendly staff! Changed my battery in no time. Always great to deal with.

Mark was very helpful with my Fossil Smartwatch issues. Very warm and welcoming, he answered all the questions and helped me replace my smartwatch.

Got help adjusting my band. Great service. Love my new smart watch

Super helpful and knowledgeable staff. The woman who helped me was able to tell me the history of the key, the updated version on the bag I was trying to replace, and told me about all of the customization I could do.

Just fabulous

Customer service is amazing. Highly recommend buying from here.

Very kind personal. They took the time to help me decide for the best watch. Also returned the defective product without problem.

A good store for wristwatch and also got good discounts.

I had a good experience at this store everybody was kind and knowledgeable

I always love their merchandise, and it last me for years.

Best place to shop. Wonderful customer service.

Very nice I love you Fosil ❤️

Good selection and service for fossil watch support.

Want to look nice wearing a non expensive watch. This is your store!

Very helpful staff

Found what I wanted on sale and they even embossed it for me for free.

Staff was great found what I wanted

Needs faster pase employees

Good service

Love this place friendly people

Great customer service! Well be back!

Great and good collection

Great service

Very helpful staff

I used to work here years ago...now it seems like the associates are rude, unattentive & pushy.

Love their watches

Claudia was very helpful

Not the selection they once had.

Nice staff

Very less collection

Great

Good attention, very kind and the most beautiful thing than speaking Spanish, congratulations and of course Ill be back

Excellent

One of my favorite places for my handbags I love it and they are very beautiful and they last a long time.

Good selection of watches and accessories, although some prices seem high. Good attention, but they could do a little more

Very good service

It is my favorite brand of watches I buy frequently for the gifts of my friends and relatives. Public attention is good.

Great 😉