I came to buy jewelry making supplies. I thought the ad said buy one get one half off. I even saw a large sign by supplies. I only needed one item, but decided on a second, at what I thought was half off. Because the items are not marked, I didnt know what the prices were.... until I got my receipt. By then I had paid full price for something I really didnt need, or want. The sales clerk did offer to return and refund, but I had already waited quite a while to check out. Didnt take the time...so Ill have to return, to return.
Product needed only available for curbside .. why does a craft store only have white candles
Nice clean location. They have a great variety of available items. I was able to find a few things I needed.
I love Michael’s! Customer service is great! The young lady that check me out asked what I was doing I told her I was making a crochet blanket for my friend then she told me she also crocheted and showed me her latest project it was absolutely beautiful! I showed her mine it was fant! They appreciate what you do!
Staff is very attentive and knowledgeable as well as friendly.
I always find fun, crafty ideas & inspirations here! There is always a coupon (on their app) too! Little lean on the Halloween already, so get it while you can!
Went in a month ago to find picture frames for my moms funeral. My phone was almost out of battery and i asked the cashier if they could look up a coupon for me online. she gave me so much attitude and said she couldnt help. Then i asked about a sale and she said it was only online and i specifically told her the frames had a sale marked on the back of the store. she refused to help me. I was literally in tears. I know empathy is something that not everyone needs to show, but I would think a store that prides itself on customer service would have employees who would be understanding to circumstance. Then when the cashier told me i would have to order the frames online, my order would not be ready until the next day. I drove 30 mins from my home because i had to run errands for my mothers wake, and i was in the area. My mothers wake was the next day and i was handling everything on my own. I even told the cashier what the frames were for and if she could help me with the coupon that was visible in the back of the store and she still said no. My phone died while i was trying to look up a coupon and order online. I loved michaels but i will never shop here again.
Michaels always good to run by quickly and get supplies even though kids get in your way all the time.
The service I receive today was very unacceptable. The cashier was rude and the manager was just as horrible, with low class behavior. But, Its all good...WGACA ❤
Great place, great helpful staff. God bless Michaels🙏🇺🇲
Associates are friendly, store is clean and its easy to find what I need
Friendly employees and the store is so clean and well stocked.
Store manager wouldn’t process a simple exchange do not order online thinking you can make a simple exchange in store I was told I would lose the rewards voucher I used for the original purchase meaning I would have to pay more out of pocket for the same items just in a different color save your time and money the yarn selection was already sad looking I advise premier yarn or furls crochet they offer the same and more products for often less than Michaels price point with exceptional customer service
Jillian was a great help when I was looking for a mothers day idea. Very patient and professional. Thank you for your assistance 😊
Always a great place to shop.
Always excellent! Tried the Cheddars Pain Killer drink. Wow was that delicious 😋 Went well with my shrimp.
I love this place I can always find what Im looking for and get new ideas and with their coupons and sales makes really great prices
Always a great sale. Store is almost always Full with product. Staff members are friendly, effecient, and Not to busy to help when needed.
Find what I need always! Great store!
I really like it it has many things for projects,decorations, art things etc.
Great store. Ups dropoff doesnt go beyond printing out your own return slip. If Amazon gives you a scannable icon, Michaels cant help you sadly. Be warned.
Great artificial plants here. Look for a coupon
Trending decor throughout the store! Some of the sweetest, helpful employees, too!
Pricey but big selection
Interesting .inventory seemed a bit light.
Love Michaels!
This was a very clean store with well stocked merchandise. Our cashier was not very social or cordial but the store is great.
Ive been to this Michaels a few times before but I have to say that Kim made this last trip especially pleasant. She was incredibly helpful and provided me with excellent advice for my project. Such great service!
Very helpful staff.
Nice store. Lots to choose from!
Ordered on line and picked up in store fast and efficiant.
Employees are always friendly and helpful. Prices are high on things, but thats retail!
Stocked shelves which was nice, but it seems everything was more expensive than 6 months ago. Very little to offer in clearance even though they were boasting a clearance sale. Almost nothing was on sale. Im used to seeing their weekly promos on products every 5 or 7 feet. Now some entire sections and zero promotions. Still managed to spend $27 of course...because I mean.... its Michaels. 😉
Great customer service. Always very friendly, nice and knowledgeable about where everything is. Love the discounts!! They always have a % off sale on something I love.
Found all the art supplies my daughter asked for. One stop shopping. And everyone is so friendly and helpful
Its cool I guess and has alot of craft stuff obviously, but hobby lobby has got them beat for sure. Michaels doesnt have as much as hobby lobby plus its way more expensive. Plus hobby lobby always has a section 50% off.
It the best for school projects
It’s okay. Has a lot variety
Great Sale Thanks
Went in for one thing and because of 50% off, came out with more! Finished my Fall decorating. Very pleased with my purchases.
Love the store! Can get any arts and crafts supplies needed! They have great classes, some free, its really affordable ($3). The kids had a blast over spring break! Highly recommend
One of my favorite hobby places. The store is always clean & organized. Employees are very helpful.
Always nice customer service.
Staff needs to be friendlier and more so willing to help. Some are, but most are not. Long line to check out is normal becuase theres usually only one cashier. Not always a great selection available. Does have basic needs.
Love having this store near me! They always have everything I need. Very organized and staff is friendly. Lisa is always ready to answer any questions I have and knows just where everything is! 😊
Great people who always try their best to help you, sure the line gets long but it is the holiday season. The store is always clean and the staff are great! highly recommend! they always have great coupons and if one doesnt scan they help you get the best deals!
HAD some of what was on the list
I love this store, its really clean, great sales and products. Wonderful staff
Great half off Christmas merchandise. Friendly staff.
They dont have a large selection of yarn, besides that, I love shopping here. I usually always find what I am looking for.
Love Michaels I wish they would get more cake decor and supplies, but this is still my go to
Good stuff, if you love to do crafts, its all there...
Good location, clean and well organized
Prices could be a little better. However, they have a pretty good selection on different items.
Always 5 starsI hate that place they always have what I need and are always helpfulTake notes Home Depot
This one had a lot more and I love Michaels anyway so I was happy
Great place..
Always find what I need here and the people are very nice.
Very helpful and welcoming staff. One of the cleanest Michaels I have visited. Great prices and lots of sales. I definitely recomend this location.
Not the friendliest people working there. And I couldnt find not 1 single associate on the sales floor to ask a question to.
Its was very warm in the store. This past visit I had to wait in line to get someone to help me. Usually I able to find someone on the floor but not this time. Over all everyone was helpful and the store is always clean.
A little messy and sales are not as good as before, so I will blame it on the pandemic. Cashier was super friendly
Love this store. The employees here are very helpful and surprisingly were able to direct me to specific items we were looking for.
I had to search a long time for merchandise that was said to be there. Then to find out for the manager to FINALLY help me and say they didnt have merchandise. Manager didnt even bother to check back even though online it said they had merchandise in stock. There were no people on the floor to help people so resulted in having to interrupt cashier clerk. Service was bad this afternoon around 3:30. Usually theyre much better. If you cant handle busy time of the year and customers youre in the wrong field. Highly DISAPPOINTED.
Pricey but has what your looking for
Lesha, supposedly a manager in the framing department, is completely rude, acted annoyed when I asked her opinion on getting a picture framed. Very poor customer service and lost my business. Do not recommend, unless you like being treated like an annoyance rather than a paying customer.Go elsewhere if you want to deal with a decent or kind human being.
Item I was looking for was hidden behind a misplaced item. However staff was very nice and helpful.
The manager was extremely helpful regarding an online coupon issue for myself and another guest. Friendly staff.
Its decent. Not enough registers open it seems you always have to wait in a long line. To me they seem a little pricier than Hobby Lobby even with their online coupons.
I really like Michaels Craft Store! Just stepped in, got a few items that I been needing to complete my project (office space). I went online and saw that they are having a great sale! (Lowest price of the season) I am glad that I didnt miss it! Thanks Michaels!
I love, love, love thisMichaels. its a lot bigger than the then the one located in Humble.The staff here are very friendly. If another store is out of stock, I know that this location will always have what I need.The only con about this location, is that they hardly host classes that I am looking to attend.
Great place for a kids birthday party, gifts, baking, art and craft supplies. Super nice store and friendly staff.
VERY helpful staff member. Had what I needed, on the shelf. Very clean, organized environment. I love to browse there.
We spend way too much time in the stores a family. Too many great things to choose from. We are always doing crafts and looking for new art materials. We particularly like the 40 and 50% off coupons.
The store is very clean and organized and the staff is friendly. However, they just dont carry all of the craft supplies Ive come to expect from other locations. You want to pay way too much for seasonal decorations? Then this is the place for you! You want to find supplies for various crafting or DIY projects? Well, you may not find it here. I sew, crochet, make soaps and candles and a few other things like dreamcatchers. The only one of those that I can find supplies for is crocheting, and that is limited. I think Ill only be going back for when my kids have projects.
Took forever to find someone to ask a question about custom frames
The employees are constantly working to keep the shelves stocked and will help if you find that something is missing
Store is organized well stocked less busy than humble store
Just looking around
Super friendly staff. Knowledgeable of products and have great personal recommendations.
Great variety of crafting supplies. They have a little bit of just about everything.
Its a good place for craft makings but be specific. Personnel are helpful and nice. Price is good.
I took my diplomas in for framing and the process was easy, the lady that helped me did a nice job and helped me select what was in my budget range. Picked them up about 2 weeks later and I couldnt be happier. Very professional looking and worth the money in my opinion.
Great sales! One of my favorite places to go for crafting.Store can be a little cluttered at times.
Michaels is always great(: 9 times out of 10 I leave with more then I intended lol... for example I went for some white acrylic paint and left with paint, a charm for a necklace I found in the clearance section, then i had to get a chain for the necklace obviously lol, and I got a couple silver jump rings for a bracelet I needed to fix at home... luckily my husband was there to keep my eyes from wondering down the aisles with the bottles O.O I love them hahaha.. anyway the store was nice, clean, well stocked, and the cashier was quick and kind.
Really nice and have great discounts!!
Great place for different craft ideas and also items to use for decorating your room, house or office.
Great place and service.
Always a great deal! Store is always stocked and in excellent order.
Michaels is one of my fave stores for craft items this location has a huge selection of planner and scrapbook accessories!!