I came in for an oil change and left with a 2021 Mazda 3. I absolutely love it. Sonny was super awesome and very informative. I felt like this car was meant for me and I appreciate Sonnys help in making it happen. Finance was painless or at least as painless as it can be. I loved my last Mazda and will enjoy this one!

Yakima was the best salesperson i have encountered ALL YEAR!! She made the experience great. I didnt have to wait forever, she made sure i got the car that was right for me, in the color i wanted and she was just a great listener. I love this in a salesperson because you dont have to keep repeating yourself and it makes you feel a though they are addressing your concerns, which she did. Robert one of the sales managers was great too. Very happy and helpful he made this transaction as smooth as a fresh paved road. I would DEFINITELY recommend them to anyone looking for a new car!!!They even have an amazing coffee machine and lught snacks for you while you do wait!! What a nice dealership!

I just bought a used Scion from Keffer Mazda and was very pleasantly surprised by the experience. First off, the Sales Professional I worked with, Jason, was polite, professional, and transparent. Secondly, there was absolutely no pressure at all from him nor anyone at Keffer. Thirdly, the price was considered a good deal on the Auto Trader app and the came down even a little more. So I know I got a good deal, especially considering I test drove a similar Scion at another dealer that was way over priced and in worse shape.Also, the facility is spotless and everyone was very friendly. When I brought the car home and noticed an issue with the driver’s side door lock, I brought it back and they fixed it no questions asked. I would definitely go back and recommend them to anyone looking for a new or used car.Thanks again Jason!!

We werent expecting to find a car we wanted to buy that day, but were lucky enough to be greeted outside by your salesman, Sonny. With inventory shortages we didnt expect to find a vehicle that would meet our needs, however Sonny was patient, personable and extremely knowledgeable about all of the Mazda vehicles available . We spent several hours with him and were so happy to be able to purchase a car that met our needs that day.Congratulations for having a great salesman like Sonny on your staff and we will gladly recommend him to our family and friends !

Jay Levin was a fantastic salesman. He made the process as quick, easy and painless as possible. Jay went through all the features of the car before I left, and made all the connections for Bluetooth, Apple Car Play and the Mazda app. The finance department was quick and efficient. Quickest and easiest car purchase I’ve ever done.

From my inquiry to the time I walked in the door the staff was amazing and welcoming. David took me on a test drive and explained everything to me. We talked numbers and I walked out with the vehicle I wanted. I recommend them if your looking to purchase a vehicle.

I can’t say enough great things about this dealership and every person who works there. Every employee I crossed paths with was welcoming and very friendly. They will go above and beyond to get you in a car you love and drive off the lot happy with the deals and incentives they offer. I worked directly with Sonny and one of the managers John and they both had great personalities and made the boring parts of buying a car fun. I would recommend Keffer Mazda to anyone who’s looking to buy a car based on my experience alone, who ever is running this place should be really proud of their team !

My husband and I visited Keffer Mazda with the hopes of getting a good deal on 1-2 cars. Our salesman Sonny was very knowledgeable, pleasant and patient with us as we took our time in asking questions, comparing prices and discussing financing options. At one point during the deal negotiations we started to walk out; however, Sonny was able to help us regain confidence that we chose a good dealership for our car purchasing needs.Ultimately we decided to purchase and was pleased with the level of care and service that Sonny provided. We truly thank Sonny for his service as he made our 1st car buying experience with Keffer a good one!

Tyler Carlen was amazing salesman! He went above and beyond to make sure that I was happy! Hes very knowledgeable! Keffer Mazda is lucky to have him! He is a great asset to them! I would recommend him to family and friends!Thanks Tyler it was a pleasure working with you! Very happy with my purchase for my daughter!

I recently purchased a new car from Dylan Kaplan at Keffer Mazda. I was in and out in just over an hour. Everyone I encountered was very professional and easy to deal with. If you need to purchase a car I definitely recommend you go to Dylan at Keffer. Thank you for everything and my son loves his new ride!

Big thanks to James and the service team! Had some sudden car issues this weekend while on a road trip to Huntersville. The team saw me on short notice (walk-in) during a busy Saturday. They turned what could have been a horrible day into a very grateful one. James gave excellent service

I had a wonderful buying experience at Keffer Mazda this past week! Came home with a beautiful CX-5 and could not be happier. Jay was very helpful and patient as we test drove a good selection of cars. Thanks again Keffer!

Sonny was the absolute best ! If you are in the market for a new/ used car I would highly recommend working with him. He got me the best deal ever !

Had a great experience my first time in this store. DYLAN KAPLAN took his time to go over the CX9 and all of its features with me. I recommend him for anyone looking for a knowledgeable car salesman!

Sonny Nnaekpe provided the most personable and knowledgeable experience I could have ever expected when purchasing a new car. You must ask for him when you visit!

We Love Keffer Mazda in Huntersville, NC Why?First of all, they answer their phones 📞-Keffer works hard to exceed every customer’s expectations.We’ve purchased 2 new Mazda vehicles in 2 years.They make buying cars fun. We worked with Jason and Sonny. The entire sales and service team is first class, store is family owned and a tier one Mazda store providing a spectacular show place for new and pre-owned inventory.We definitely recommend Keffer Mazda. Please read all reviews and decide for yourself. We did, and will always buy, sell and do our Mazda service with them. Give them a call or visit. We did. 🚙 🚘 🚗

Even though my wife and I didnt end up buying a car here we were impressed with the service! David was our guy and he was such an awesome human being! He made us feel comfortable and like we were a part of the Mazda family. He was also very knowledgeable about what they had and did his best to try to get us the best pricing on the vehicle we wanted. Unfortunately we were unable to reach a deal with Keffer Mazda but we would do it all over again because David was so great to us. Keffer Mazda was hands down the best dealership we dealt with and we loved the atmosphere. If I had to ding Keffer Mazda on anything it would be that they werent able to beat a competitors price by 10% like they claimed. If price wasnt the leading factor in our car search this time around then we would pay the asking price just because of their customer service! We were able to find what we wanted at another Mazda dealership but will always check back in with Keffer Mazda to see if we can work with them in the future!

Joey Jordan was absolutely delightful to deal with: knowledgeable, professional, and patient! I came back from overseas recently (a country with a somewhat low level of customer service) and was truly grateful for the service that Joey provided! I came to the Mazda dealership just to check the car that I spotted online but ended up purchasing it thanks to Joey. I would recommend him to family and friends without any hesitation!

Definite 5 star treatment by my salesperson Jay. He was extremely helpful, knowledgeable & super friendly/welcoming. He was really thorough & patient with all of the questions I had & was a great guidance when facilitating my needs with the financial team. He made car shopping/purchasing a pleasure. I highly recommend visiting Jay at Keffer Mazda in Huntersville.THANK YOU JAY!Robbie Deluca

David B. was truly fantastic. We were referred to him by someone and we can definitely see why! My wife and I have been to several dealerships in the past and we have never had an experience quite like the one David provided us with. David truly took the time to ensure that we would be absolutely satisfied with our time spent with him. Ive never had a sales representative sit down and get to know me, prior to even talking about purchasing a vehicle. Hands down, eternally grateful for David.

Great dealer to deal with, made Jay Levin an offer over the phone and the offer for a 2019 VW Passat on the used car lot was excepted without even a counter offer. Easiest auto purchase I have ever made. Highly recommend buy a new or used auto from Keffer Mazda.

Highly unsatisfied with the customer service all around. Salesman didnt follow through with anything he said while my car was in the shops for a week and a half longer than expected. No one ever called me back when they said or let me know my car wasnt gonna be ready every time they told me it would be. Love my Mazda3, but glad to not have to deal with the dealership anymore.

Nothing good to say about this dealership. I have had the worst experience with Keffer through out my 3 year lease. No one answers the phone or wants to help you. So much turn over, you never see the same faces. I just really can’t believe how awful they were. Do not go to this dealership!!! If you’re looking for a Mazda dealership with amazing service and even more amazing people go to JOE MAUS, best experience of my life and so seamless! So glad I don’t have to deal with Keffer anymore....

Appreciate the time and effort put in to get a deal done. No pressure, great atmosphere and attitudes! Jason Williams was awesome to work with.

Sonny and Eric were amazing!! Not your every day aggressive, pushy sales team. Sonny made our buying experience a pleasure and eric made the financing the same!! Will be back for my next vehicle!! I drove away in a little over 2 hours with the vehicle today! Thank you so much for the pleasant buying experience!!

I absolutely love my car but really regret buying from this dealership and sales lady. After purchasing I was told she would contact me the next week to set up a service appointment to make a extra key and check in. Never heard from her until a month later when I called the service department myself.Today I went in for my service appointment and waited 2 hours for something they told me would only take 45 minutes. They had booked my service during a staff meeting. When arriving the guy said it would be about 15 minutes longer on their meeting...well it was more like an hour. Very unprofessional and they should have blocked it off and called me to change times.

Do not use this service center. If I could give no stars I would. I took in my Mazda 6 because I was having an issue with the ignition switch and the alarm indicating the key was still in the lock was still sounding even though the key had been taken out. Two hours later the tech comes back with an estimated bill for over $3000!!! While the cost to repair the ignition lock was only $1700 of that estimate, the rest were for things the tech claimed needed fixing. Two of those things were replacing the rear break pads and rotors (I had done that only a couple of months ago) and that the cabin air filter needed to be replaced (again I had done that less than a month ago) and several other things that I was going to have done but Mazda was charging well more than what my regular mechanic was going to charge. When I challenged them on their falsehood regarding the rear breaks and cabin filter the tech started making excuses. End of this long story I learned that certified lock smiths deal with this electronic issue with ignition systems all the time. The locksmith came to my house and within less than 30 minutes had fixed the problem and for only $162. DO NOT USE THIS SERVICE CENTER. They are trying to create problems that do not exist and charging exorbitant prices and trying to scam the ignorant.

Excellent service with Sonny, he was professional and very knowledgeable, I didnt feel like he was trying to sell me anything because I was a women. He asked questions about my family and budget so he can get me the best price in my budget. He was absolutely amazing and if your looking for an honest car sales men with your budget in mind, come see Sonny Nnaekpe, a rare jewel in this car sales business!!

Great staff and selection! Highly recommend for vehicle sales and service.

UPDATE!! Its been literally 3 months since I posted the above, and my car is still at this place getting the A/C fixed. On top of that, they have employees taking my car out on errands, to their high school classes, and even taking my car home for the night. I placed a tracker on the car for my teenage son, only to find out the car is being used for transporting employees to all their daily tasks. When asked about it, they indicated this was normal procedure in their diagnostic procedures to let the technician take it home and/or put miles on it. Unbelievable, they take no ownership. 2 months into payments and as of yet still dont have a car to show for it.WORST BUYING EXPERIENCE EVER!

Sonny was absolutely amazing!! He took care of all our needs and made the car buying experience amazing. Recommend everyone to get a car from him!! Great dealership and great service.

Joeys service was impeccable. I shopped around at a few different dealerships before I went to Keffer Mazda and I didn’t like the way other dealerships engaged with me. Joey went above and beyond in ensuring that I got the car that I wanted at the best price. I highly recommend requesting Joey as your salesman if you’re interested in purchasing/leasing a vehicle, he will take care of you!

We went to test drive a specific used vehicle we were interested in but not that color or trim, we wanted to get a feel for it. Our sales person was nice, but you are quickly put into sales tactics for which they do not want you to leave. Then when you do finally get away you are called and emailed every day for the next week. Many dealers are moving away from this because they realize it alienates potential customers. I guess Keffer hasnt gotten the memo. One follow-up is sufficient.

Sonny did a great job. He was thorough, incredibly knowledgeable, listened and got me exactly what I wanted. Shopping for cars is not my favorite thing to do, but he made it painless. Great experience, highly recommended.

It took a minute but Sonny Nnaekpe/John Culp & I were able to settle on a fair price for my new CX-9 Carbon Edition. I will be back soon for a car for my wife.

Bought a car there, maybe 2 years ago.. one of my better car buying experience! Forgot the name of our salesperson but she was awesome! I’m currently looking for another vehicle but nothing in the inventory that we like so far. We would definitely recommend! Thanks again.

Sabrina took care of us and had us in and out in no time. We knew exactly what we were looking for and she handled everything in such an amazing manner. Eric also handled all of your financial things and did such a great job. I highly recommend this place and I highly recommend seeing Sabrina & Eric!

Thank you guys for the two amazing cars. Purchased my first car in 2016 and my second for my wife this year. The speed3 has held up great and is one of my favorite cars. My new corolla is a perfect car and with the warranty they offered I couldnt pass it up. The finance gentleman really sold me and made sure I knew exactly what loan I was getting and helped me get the most bang for the buck. They take care of the customers and definitely will be back when Im ready to trade the speed 3 in.

Buying a car is always symbolized as a negative experience. Its important to realize that the dealership needs to make money, the sales guys dont get a huge kick back and often, as long as you do your research and show confidence, you will walk away with a great deal! I had a great experience at Keffer Mazda and left with a 2021 Mazda 3. I love it! You do need to do your homework and research, but as long as you can be patient and respectful, these guys will give you a great deal! Ask for Bob in Sales! Eric in Finance is also AWESOME! God Bless!

Terrible experience. Came in to look at the CX-5 because that’s the car I knew I wanted. Once I said I was just test driving and i was passed off as if I wasn’t buying that day so I was irrelevant. Asked to look at 2019 and 2020 cars and was only shown a 2016 (that was dirty inside) and when I said I would come back a sales man laughed in my face. Luckily, the following week I went to the Gastonia location and purchased a 2020 CX-5 Grand Touring on the spot. Much better service. Don’t go here, go to the Gastonia location.

After leasing and purchasing several vehicles from this dealership over the years the last year has been more than frustrating. They seem to have a problem with women and will only speak to my husband about my vehicle which is in my name. He has asked them many times to call me instead and they refuse. They email us and then dont respond back when we reply. Cant reach anyone on the phone. Terrible customer service all of the way around. Jeremy emails us then doesnt respond. They are not interested in keeping business at all. When you explain to the person answering the phone why you are so upset nothing comes of it. Worst run dealership I have ever seen. If I decide to get another Mazda I will find a different dealership.

Traded in my Nissan Rogue for a 2019 CX5 . Sonny was very patient and helpful, even though I took up his whole day. The rest of the crew were very nice as well!

If your looking for a good car at a great price this is the place! Everyone there was helpful and we got in and out fairly quickly. Offered us a great price on our trade in and gave us a great deal on a car. Highly recommend!

Literally the best car buying experience I’ve EVER had. David, Eric, and Jeremy were all great to work with. Zero pressure, zero games, and David made sure everything was perfect from demo to delivery. Even watching other customer interactions I could tell my experience was the norm for that dealership from everyone who works there.Seriously, can’t recommend this place enough.

I drove 2 hours away to get a yukon that had everything I was looking for! it was a 2016 but looked great! They ensured me nothing was wrong with it a week later the computer module goes out, got it back after a week in the shop and the air conditioner has two leaks in the lines which we found out they knew about! While in the shop for that is when I find out the whole underneath is rusted ! I called multiple times and no one will help me ! Im so disappointed! Im checking right now to see if I can push forward and get this declared a 🍋!!!!!!! Highly dont recommend this place wish I could send pictures of how rusted underneath my car is ! its ridiculous!

Had a great experience. Jaleil helped me with buying a car. Eric helped with financing. Even the lady at front desk was helpful. I feel good about my purchase and it was a very pleasant experience. The dealership was also very clean.

I was planning to buy a car, and was taken for a ride by Jeremy ... he tried all sales tactics and no Business Development skills... So I couldnt & cant trust this establishment anymore.... I am going to to give their service center a try (reached out to them for recall service, and it was a good experience). In short, I dont think I can recommend you to buy a car from them, but so far, their service center looks good.---Update - experienced their service unit two times now, its pretty good, changing my review to 3 star.

Wow this place is a joke. My family went to this dealership. Treated them like kings while they was dropping $33,000. Get the Yukon home and what a lemon. First have to get a $500 dollar part replaced, with no help from the dealership. Then the air goes out, no help from dealership and while the mechanic is working on the air he discovers that the Yukon is rusted all underneath. All this is within the first month of having the vehicle. She finally gets through to talk to a manager and he tells her that he wouldn’t do anything until the negative review was removed. All around bad experience. Very disappointed in how this turned out. Her review is still up and she doesn’t need any help, we just wanted everyone to know how this establishment threats their customers. Do not recommend at all. Please beware! Would give a negative 10 if I could!

Excellent experience and Sunny was very helpful and courteous. This is how selling cars should be. Easy and fast.

Mike in the sales department was exceptional!! He worked with me and got into the vehicle I wanted. I appreciate everyones help!!

Keffer Mazda Huntersville took interest in making sure that the purchase of my first car was a successful and positive experience. I am so excited to have a car that I can be proud to drive. Thank you for everything Keffer Mazda!

Run dont walk away! Mr. Cunninghan was our salesman. He was kind and ok to deal with. He was new to Mazda and still GREEN and went back and forth severl times with Mr. Muhammad. We could clearly tell he was under pressure to sell the car. The Pressure came from Mr. Muhammad and other members in the dealership. After about 6 hours of us trying to leave... we reluctantly came to a understanding on a price. While in the Finance office doing the paperwork; my boyfriend had set his Sun glasses ($300.00) on the desk. We stepted out to pay the deposit just around the corner and returned in under 5 minuets at wich time he noticed his glasses where GONE. After looking for more then 30 minuets and asking multiable times if anyone including Nick; had seen anyone go into the office; no one saw anything... There where no other customers in the dealership at closing time. After 6 months and countless calls and several messages left, we still had no glasses. Finally today We received a call back (12/12/19) I received a call from Gene Kahytin that was very RUDE and Disrespectful to me! (Self proclaimed part owner who has only been there since July of 2019) to sum up the conversation...he said his people did nothing wrong and it was our fault for leaving them on the desk. he advised that we call the police and file a report...I was offered 300.00 off my next car....LOL. Im sorry there will not be another car bought at Keffer Mazda Nor any other Keffer dealership. I just cant bring myself to pay thousands of dollars to this dealership. We had bought 4 other Mazdas from MAZDA OF SOUTH CHARLOTTE and never had been treated as poorly as Keffer treated us!

Sonny was very great at explaining all the features of the car and made the whole process fast and easy! Very helpful guy!

Purchased a 2016 gmc used car here and was told they do a full inspection of the car at the dealership and everything was great on it! Purchased it a little over a month ago and its been in the shop for 3 weeks. The ecu module went out got that repaired with no help from the dealer then the ac went out. Mechanic said they ran dye through the system because they had a sticker under the hood. My wife called the manager and he tried bullying her telling her, he wouldve helped but she left a negative comment so he wasnt. Then he told her in the state of NC they only have to turn the air on to see if the ac is cold thats there inspection. Oh yea and be sure to check under the car its got a lot of rust too!! Horrible experience!! ONLY GETTING ONE STAR BECAUSE I COULDNT GIVE YOU A 0!!!

My car is great, communication from staff is well below my expectations. My tags have been expired and I’ve heard from 2 different managers and still no resolutions. Come to find out Keffer did a poor job researching the vehicle I purchased. Very disappointing experience at Keffer Mazda.

I had a wonderful experience with Alona Valladares at Keffer Mazda! She got me a great deal for my Honda and I am very happy with my car. Both she and the manager helped ensure I felt comfortable with every aspect of the car and the sale process. I definitely recommend this dealership and Alona!

Incredible and seamless experience purchasing a car. Jeliele & Robert were fantastic. Will definitely be coming here again!

Great cars - terrible attitude: I visited Keffer Mazda this weekend and spent a couple of hours with the salesperson who was helpful. Once we started talking price it went down hill from there. Like a cliff. They have ~1800 of options on every car that the dealership adds on (ie, nitrogen gas in tires their price $199, free at Costco), 3M door edge and door handle guards (their price $299, $12 on Amazon) you get the idea. They then want to negotiate the car price from there. Ok so thats business and sleazy but the problem really began with the managers that were in the tower hiding behind glass where we could hear them talking about us and lots of other customers. The things they said truly revealed the culture and how they think about customers. I wish I could have recorded it, they would be out of business soon if I had that. Unfortunately I wasted time and walked away frustrated. Make sure you you check out the news stories about Keffer and the yelp reviews... for some additional POVs

I visited Keffer Mazda on 05/21/2021morning time parts department Drove from Hickory Nc to make and order. really bad customer service, didnt help at and i felt that he was not happy to be there that day. so i decide to drive another 30 min to gastonia . sales person in parts was so nice and helpful . thank you Rachel Compton Mazda of Gastonia.

Had a great experience picking out a car at Keffer Mazda! They had a beautiful used car that was in my price range and ended up with the perfect car for me! The sales people were friendly and not pushy. The manager got me the best price possible. The whole deal went so smoothly and didn’t even have to spend the whole day doing the back and forth stuff wasting my time. Even my family members have decided to come here for their next car soon!

Sonny was very pleasant and went into detail about all the wonderful features of the CX 30 and said he would work hard to come up with the right numbers to get me in that car He worked magic and lo and behold I am leaving in the very beautiful and smart Mazda CX 30 thanks to Sonny and the Mazda team. I would come back here to deal in the future. Best experience ever!

Just had my first service for my new Mazda and it was exceptional service. Yeorgios was knowledgeable, polite and very patient with me trying to learn all the new features. Highly recommend Keffer Mazda!!

Working with Matt Willingham at Keffer Mazda was the best car buying experience I have ever had! I love my new car and he worked with me to get me in the vehicle I wanted at the right price! I would highly recommend him and Keffer Mazda - the whole team was fabulous!

Just want to thank everyone and especially Jillian for going above and beyond for me to get my dream car. I love my car. Rain was not going to stop us from getting my car. Thank you so much. Cant wait for the next time we need a vehicle.

Sonny Nnaekpe assisted me in owning a CX-9. His professionalism and technical knowledge far surpassed the other pushy sales representatives I encountered at other dealerships recently. Buying a vehicle is a big investment and today’s cars have an overwhelming amount of technology that can cause confusion. Sonny was able to guide me to the right vehicle to suit my family’s needs at an affordable payment. He has my highest recommendation.

The GM (JR) and service department (Yeorgios) performed at an exceptional level on my recent visit to Keffer Mazda. I purchased a used Mazda CX-5 in August ‘20 and had it serviced in March ‘21. I would strongly recommend purchasing a vehicle from JR and his exceptional team at Keffer Mazda.

Sunny was great. Friendly. Helpful. Informative. He helped get me the car I wanted at the price and financing that worked for me.

The best audi from the best sales men Sonny.

Sonny helped me purchase my first car. He was extremely knowledgeable and made the process as seamless as possible. Highly recommend Sonny to everyone.

Tried leasing a new car, the sales associate gave us outrageously high rates on the phone saying that was the best they could do. When I came in to the dealership the same day, ready to buy a car, the same associate gave an even higher rate than before, he not only forgot the rate he gave on the phone but he didnt even know what we were looking for or bring up any insight or information. We left after wasting over an hour and I immediately went to another Mazda dealership down the road and was quoted about $200 a month less for the same exact car make, model and year within 15 minutes. The whole experience here was extremely unprofessional.

Sonny was very professional and informative with any questions I had. I enjoyed my experience at Keffer and got a great price!

Me and my daughter had a great experince at Keffer Mazda. We were not planning on purchasing but Sabrina in Sales made the process easy fun to where we felt comfortable moving forward. My daughter loves her vehicle and we will be coming back again in the future

Sonny was our sales man, very helpful in helping us find the right car for us. Go check him out.

I’m usually not one to complain because I work with the public so for the most part I’m really understanding and patient. I’m pretty sure this will be the last time I come back to this place for any services for my vehicle. I came last week to get my tire changed sat and waited for almost 3 hrs. After 2 and a half hrs the service rep came out to tell the haven’t gotten to my car another 20 minutes. Finally finished and one hour after my car should have been inspected along with my tire change my air pressure and my tire rotation light comes on. I sat there for 3 hrs and my car wasn’t even inspected like I was told it would be. I will not be wasting anymore time at this place.

Pleasant experience. Vehicle pricing on sticker was not reflective of added fees. Car was listed @$23k and price offered was @$24k. $800 dock fees, $600 to register as CPO. Dealer did follow through with updating radio and spare key.

My tire pressure light appeared while driving down 77. I quickly looked for my nearest Mazda dealership, Without an appointment Yeorgios got my vehicle in and checked. I had a nail in one of my tires and got it repaired. In and out within 20 mins. Wish I lived closer to get all of my services completed at this location. Strongly recommend use of this location.

Robert (sales manager) and Sonny (sales consultant) are soooo easy to work, kind, and made everything streamlined for me to lease a brand new Mazda CX-5!!! I appreciate you working with a picky gal like me and helped me find a car that I love! The facility is clean, there’s free snacks and drinks, and Covid friendly!!! Thanks ya’ll!!!

We had a great experience with Sonny. He worked with us to find a car we were happy with and they worked with us to get a payment plan we were happy with. Very friendly and made it a smooth experience! Had Eric for our finance person and he was a pleasure to work with as well.Reason for 4 star: downside is we were there for 7 hours, it took a really long time to process everything and for them to detail the car. Which would have been not too bad but when we got in the car it looked like they hadn’t detailed it, and the car then had a shake going down the interstate that wasn’t there before. We are from out of town so we now just have to find a place locally to pay to do it right.

I just bought a 2020 CX-5 touring. The salesman José was super awesome and knowledgeable. José and one of the managers, Nick, worked super hard to get the pricing I was looking for. I’ve bought my last two cars from here, and am never let down. Thanks guys!

Service department is the money maker in any dealership. The service here was horrible. It was slow, they didn’t provide any documentation or evidence on what they said needed attention, but were happy to schedule over priced repairs to perform the work. I brought car home and attempted to verify the verbal claims. I couldn’t. So I called the service desk agent I worked with. On hold for 45 minutes, seriously, and I’m told he is the only one working. Seriously? They’re doing so well they have one service desk person. I magically get sent to service manager Chris’ voicemail. I left a message, no response...over 48 hours later. The service agent I worked with sent me a text asking me to review the service. I replied to that text asking for the information I had requested a day earlier. Silence.Summary: Happy to charge you for as much work as they think they can get past you.Won’t be returning.Note: This is super COVID-19 time. NC deaths and infections rising. They have signs on EVERY door stating you MUST have a mask to enter. The staff ignore it. This is a management issue. I have pictures, I’ll be sharing.

Had a great experience a Keffer Mazda. Our sales rep Jose was a bunch of fun and very personable. The entire team there did a great job getting my wife and I exactly what we wanted. On top of that Mr. Sam in finance did an amazing job explaining everything we needed to know about our finance options and how to maximize our money. Thanks Keffer Mazda we will be back.

Sonny was very helpful on purchase of our first Mazda. Great service!

I purchased our 2016 CX5 from Keffer Mazda in September 2015 and have been thoroughly impressed with this dealership. My usual Service Advisor, Brandon, is courteous, professional and exemplifies what Ive come to expect and greatly appreciate from Mazda. The waiting room is very comfortable and is spacious. Seating has been repositioned to make it a safe environment given the current times. Their staff wears masks and so do customers. Thank you for your safe and modern facility!

I bought my Mazda from Keffer and have been very pleased with the service I receive there. I had Brandon Zollars as a service consultant both times Ive been in for scheduled maintenance and he is always cheerful and polite, and takes the time to explain everything. I would have no problem recommending Keffer Mazda as a great place to buy their next car!

Bought a Mazda3 tonight. Gillian was amazing! From initial inquiry she set us up for appt time and the car was ready and waiting. She made the process super comfortable and easy. Recommend her highly. This dealership did everything right! Very happy with the purchase !

Brilliant service and care!I recently moved here and needed a Mazda dealer to take care of my upcoming service needs.When I walked in, I was greeted promptly. The gentleman, I believe his name was Brandon, explained all the details of my service.What I appreciated more than anything else was the detailed explanation of the services they were going to provide...and the pros and cons of getting things done now versus later.I have had a Mazda vehicle for 8 years now, and I have to say that this has been the best experience ever.Thank you so much Keffer Mazda, and thank you oh so very much to Brandon. He’s great at his job, and Keffer is so lucky to have you!See you all next time.

I came in looking for very particular type of car. Chad was our salesman and didn’t try to get me to buy anything other than what I wanted and I really appreciate that. He was friendly and informative. The other two guys who helped with the financing did some absolute WORK to get the car I wanted financed through the bank I wanted, at the monthly payment I wanted and at a great rate! Couldn’t have asked for a better experience all around.Also note that they have an great selection of used cars.

Came in for service after taking my vehicle to an independent shop to verify what was recommended. The advisor Yeorgios was very helpful in explaining what my vehicle actually needed and how I should proceed. Was informed what was more safety concerns and routine maintenance. Next time I will be bringing my vehicle here from now on.

Hats off to David Boehm who took great care of us giving us a deal we couldn’t refuse placing us in the Mazda of our dreams . If you’re looking for someone who is knowledgeable, experienced, connects with their people and listens to the needs of their customers, David is your man. Thank you !! We couldn’t be more satisfied.

I used to live closer to this location so it was super convenient. Even though my new home is slightly further, I still go to Keffer Mazda because of the outstanding Service team. Every person Ive spoken to at Keffer Mazda has been courteous and personable. Special shout-out to my service advisor Brandon for being a top quality guy. Brandon is always friendly, communicative and a pleasure to work with. Keep up the great work!

Friendly. Helpful. Accommodating. This is a great new facility with a top notch sales and service staff. Got a new Mazda CX-9 and couldnt be happier. We also bought a Mazda 3 and that car has been working out as well.

Sonny helped me find the best deal, he answered every question with patience and honesty. He worked through the numbers to get the deal I wanted.

Sonny the Sales man was really great and helpful thank you amd I would shop at keffer mazda again. Happy with my Purchase everyone that help was great thank you again

Sonny and staff did an outstanding job getting me the car that we wanted!

I usually hate car shopping, because salesmen are pushy and won’t let me look and figure out what I like without hounding me, but Matt was the complete opposite! He gave me time to look around, and grabbed the keys instantly once I found something I liked! He even helped my friend that came with me who had questions. I have no complaints about him at all, he wasn’t focused on how much money he could make but instead doing everything he could to get me what I wanted. If you go by, definitely ask for Matt! This is my second time purchasing a car from them and my experience with Matt tops my first visit for sure. :)

I came to here with a general idea of what I wanted as a first-time car buyer. The experience was a breeze and Tyler was incredibly helpful in answering any questions I had. He helped me choose the right CX-5 in my price point and was reassuring throughout the entire process. Everything was done quickly, efficiently, and with my best interest in mind. I couldn’t have asked for an easier and more positive experience.

Poor customer service. My boyfriend called on Monday to check and see if a Mazda CX-5 I found online was still available and they verified that it was. He told them that we would be coming on Saturday to look at the car since we are from Virginia and could not go during the week. My boyfriend called again on Friday to make sure it was still available as our plan was to go Saturday and look at the car. They reported that it was still available and to ask for Nick when we arrived. So when we showed up on Saturday, we walked inside through the main door. The lady that was working there asked me How may I help you and I told her that we had an appointment with Nick. After more than 30 minutes of waiting and no sign of Nick we asked about him. He was paged again and we waited a few more minutes until the lady at the front desk asked if we didnt mind seeing another sales person and we agreed.The guy that was helping us, told us that the car that we came for was sold. He offered to show us another Mazda CX-5. I noticed that it wasnt AWD. I asked if they had any that were AWD. Since I dont like to drive anything that isnt AWD or 4WD due to snow. He stated that they did not have any in stock. He told me that his manager said they drive the same. I agreed give it a chance and took it for a test drive and right after I took it out of the parking lot I noticed that the check engine light was on. Even though car had only 25k miles on it. We decided that we werent going to bother with it anymore. Since we already had spent so much time there and it didnt have the feature that was a deal breaker me. We should have just left when they told us they sold the car we were coming for. Exceptionally rude as we didnt receive a courtesy call even though we had an appointment and had spoken to the dealership that morning. Terrible communication and customer service overall... Im leaving 1 star review and I never return!

Went in today to purchase a car. Met with Mike who was super nice and helpful. He was very transparent and addressed any questions and issues that arose. The dealership itself was very nice and clean which is important in the age of Covid-19. Overall, it was a great experience and I appreciate the assistance I received. Thank you!!

They do not list the true asking price. Instead they added $1,500 - 2,000 to the price which includes special added features. The salesperson told me the car only came with one key. We had to get the special added features to get the second key. We ran from this place, and so should you. Youtube TheHomeworkGuy to learn how to spot these crooks.

The service here is great. Sonny is a great salesman, straight forward and to the point, and he really works to get you the best deal. I recommend asking for him when you come. This is my second Mazda purchase from here and overall Im satisfied.