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Advance Auto Care
WE MOVED TO, 930 East Jericho Turnpike, 72 E Pulaski Rd, Huntington Station, NY 11746, United States
Comments
An
Review №1

We had been coming here for years as Gus is a family friend but never again. Car was brought in for a routine valve cover gasket and window regulator, Ill include the details and corroborating pictures taken by a professional BMW Tech below but for those that just want a quick summary, here it is:Gus lied about the parts and services he provided. The ABS module was used and never programmed to my car (he charged $1500 for this). Engine was leaking more oil than before, oil was never cleaned as per normal gasket installation, vacuum hoses were broken during installation but never replaced. Oil drain plug was stripped and sheared when it was reinstalled, came out in 2 pieces due to being clearly over-torqued. Oil pan was still leaking. Widow regulator incorrectly installed resulting in scrapping, non-genuine regulator installed resulting in faulty operation.Gus denied everything when confronted with the evidence and laughed at me when I requested we discuss a refund. He was unprofessional and mocked me on the phone, hung up repeatedly and ignored my texts (pictures below). He had the car over a week longer than he quoted and even after I had proof of the used parts and terrible work, he insisted that I bring the car back to him again... Awful service, extremely late execution, terrible communication, and zero quality, and value.Pictures attached include the report from the certified BMW technician I had to pay for, the diagnostic output showing the ABS module was used and not coded to my car and the texts to Gus about all the issues. The rest just show the state my car was in after paying him over $3000.I have trouble believing these positive reviews as I know a lot of people that had very bad experiences but none of them take the time to review. I couldnt let him keep doing this to people and I hope I can help some of you avoid this nightmare. Just go somewhere else, anywhere else.

Sc
Review №2

Very friendly and professional. Did a great alignment on my Subaru Outback. Right across the street from All Weather Tire. I will definitely use them again!

P
Review №3

Excellent shop.I got my alignment done here and Gus didn’t stop until the steering wheel alignment was perfect and I was satisfied.I highly recommend this shop.2017 GMC Sierra

Do
Review №4

Great service, quick quality with a smile! Thanks Gus!

Ky
Review №5

Always a great job. Very professional! Best Auto Shop around!

Ta
Review №6

Reasonable prices and exceptional service. Gus runs a great shop that I recommend constantly to friends and family.

Th
Review №7

Excellent job guys👏 & thanks for a great job on the wheel aliment, steering wheel is centered and the car is handling the way its supposed to. Steerings ✅ perfect again. Amazing the damage a pot hole 🕳 can do. Owner & staff are knowledgeable, honest & professional. Fast, no wait services at a very fair price. Will definitely be back for future fixes.My new Go to 🚘 Auto Shop. Thanks Again 😊

Jo
Review №8

Gus and his men are nice people. Their pricing is very fair and I have never had any problems with the quality of their work . They are a busy repair shop, so if you can schedule you work . They are not the kind of place that will try and sell you things that you dont need . Good, quick, and quality work .

An
Review №9

Gus takes care of you like youre family

Br
Review №10

This guys are great ! If you need a no wait ( maybe 20 minutes at most ) inspection or honest opinions or repairs,GO HERE !

Me
Review №11

Finally found an honest repair shopThank you GusAlways fairAlready had wheel alignment and oil change will highly recommend this wonderful place

Li
Review №12

My husband Tony and I have been going here for years. Every time we pass it he says this is where we go to get the cars repaired. They are good. My husband just passed away this year, suddenly, and I will always remember what he said-They are good and to go here to get the cars repaired. I have had 3 of our cars have problems this year. They did everything good and repaired and inspected our cars. Gus, Manny and Ken are great. I would go here again.

me
Review №13

Magnificent serviceGus is honest and fairFinally found a car repair I can trustThank you for keeping me safe and not broke

Ro
Review №14

Best mechanics on Long island.. in and out service.. inspection stickers done right on spot.. more than fair prices.. owner is always around.. they explain everything to you upfront no surprises.. they also do wheel alignments with the most advanced and technological wheel alignment machines available.. highly recommended ..

Da
Review №15

What a great encounter with these professionals! Great prices. I took my car there and they were able to provide full service without an appointment. 100% satisfied and will come back!

Th
Review №16

Great guys, great service. My inspection was about to expire and I went to this place to schedule an appointment, looked pretty busy, little did I know they were about to accommodate me that day. One of their mechanics took my keys and started inspecting my car. Within 20 minutes or so it was ready to go. Paid my bill and was on my way. These guys are good and the wait is minimal. Highly recommended and will be a return customer.

ja
Review №17

I got an inspection done and the owner Guss was friendly, helpful, and VERY FAST to get the job done. He explained the new tint laws to me and was even helpful in removing the one illegally tinted window for me. i will definitely be bringing my other cars to them, and sending my friends as well! its good to know there is at-least 1 good honest helpful shop out there!A+ for professionalismThanks Again

re
Review №18

Good prices, friendly attention and fast. Gus is great, hell treat you like family even if it is your first time there.

Ro
Review №19

I had been calling a few local shops all morning seeing who could do an inspection on my car while I waited on such short notice, a majority of shops said I had to drop my car off overnight. I called this shop and they said they would take me right away. I was in and out in under an hour, everyone was kind and courteous and honest. From now on my go-to shop if I ever need work done. Highly recommended. Excellent service. Thank you!

gl
Review №20

Fast service. Gus is professional guy.

Fr
Review №21

Great mechanics. Fast, prompt courteous service. Affordable and dependable.

Am
Review №22

Such a great gem. Fast, honest and all over nice guys. Have come here for inspections for year. They get you in as fast as they can, do a great job and are really nice about all of it. I came in this morning in a rush, my truck was brought in in under 5 minutes. Consistent, honest and nice. Hard to find, so find these guys and dont let them go!

Er
Review №23

Just bought a new (used car) & wanted to get some work done took to Gus shop ADVANCED AUTO CARE II Could not be any happier Gus & his staff are true professionals quality service at reasonable prices I had some issues getting wheels off so Gus had me bounce over to all weather tires who immediately helped me out I have been to Gus several times he us the only mechanic that my family & I use & would recommend him to ANYBODY ANYTIME!!!Thank you Gus & crew you guys are truly thr best!! Keep up the good work!!!!Erik

Iw
Review №24

One of the best places my boyfriend and I was recommended too.. Our family have taken our trucks and cars to Gus and was always told right on the spot what he thinks the problem was.. He was always spot on..Service is always fast. His mechanics are top notch and most of all they never try to fix anything until they speak to you first.. Never have I ever met a place that was so honest and reliable.. Advance auto care is worth coming too!Prices are reasonable and service is impeccable!

Di
Review №25

Went for a wheel alignment and they actually checked my exhaust that’s been making noise for months for no cost. Dealership was going to charge me over 1000 and Gus took care of me for SIGNIFICANTLY less. I don’t know much about cars and they could’ve easily robbed me- it’s happened to me plenty before! They were so patient and extremely professional. Not going anywhere else!

Fr
Review №26

Family owned and operated. Gus and the guys are one of the Best in the business. When ever I was in a jam Gus was there everytime. Highly recommend.👍👍

Ea
Review №27

Gus and his men are honest and trustworthy and as good as it gets when it comes to repairing your vehicle. Whether you need bodywork, mechanical work or a tow when you’re stuck out on the road you can always count on Gus. He’s been working on my business vehicles and personal vehicles for over 10 years and I could not be happier that I found him.

An
Review №28

Gus was super friendly and helpful. Gus guys were qualified and careful with the car. Not only was it a pleasurable experience, it cost half as much as expected, and took a fraction of the time. I refer all friends and family here. Keep up the good work!

Ra
Review №29

My experiences so far have been excellent, between quality of work and price and the good folks that work there.

Ro
Review №30

These guys are awesome.Professional,respectful and helpful. Place across the street told me an hour for a car inspection. Advanced Auto had me in and out in literally 5 mins. Can’t beat it! I don’t ever write reviews but these guys deserve it.I was thanked on the phone for calling. I was greeted immediately when I pulled up and was thanked along with a handshake when I left. Complete gentleman, which is rare in todays auto care business. 5 stars in my book.

Ne
Review №31

By far the BEST autobody shop experience I have every received. My car come out looking better than it did before the accident. Gus and his team are awesome and I will be recommending them to everyone that I know.

Me
Review №32

The best place to inspection and repair your car very Friendly people fast service

Ca
Review №33

This shop is the best around! They do great work, are trustworthy and reliable. I wouldn’t go anywhere else.

Ra
Review №34

I was very displeased with the services there. The man at the front desk gave me wrong information to finding the product in which the code he have me did not exist. Then Scans an Item I didnt want and pressures me to buy it after I repeatedly told him no thank you.

Ha
Review №35

Love this place! Very friendly staff. Never had a problem, been going there for 4 years now

Ge
Review №36

Advanced has serviced my cars for over 10 years. My Mercedes was serviced better than the dealership at a huge cost savings. Guss dad was an honest gentleman and passed his extraordinary knowledge and care for the customer onto his son Gus. Gus is unquestionably the most honest automotive professional in the business.

Ha
Review №37

This is the worst place DO NOT GO THERE!!!I change my tires cross the street and go there for Alignment what a mistake!!!Lying to your face they charge me the work they don’t even finish and tell me come back for itAlso they charge u CC fees without telling u.the owner very nasty employees very nice guys I didn’t have time to argue any longer with this moron

Er
Review №38

SHOP APPEARS TO BE UNDER NEW MANAGEMENT.I’ve had good work done here in the past, but it seems that Gus is no longer running the place? In short, new management doesn’t seem to appreciate my business, so I will not be back and will tell my friends and family to so the same.Recently I’ve been having idling and throttle issues with my car. I had a “throttle body service” done on my car at their recommendation. When I discovered that the work had not solved the problem, I returned to them. I dropped my car off over a weekend, something I have done on a couple of occasions before.I called late Monday morning to touch base, and was told that they hadn’t looked at it yet. I explained the situation and reminded them that I had recently been in for the same problem. After waiting all day for a call back, I called again at 4 o’clock to check. The guy was completely unapologetic and told me that he wouldn’t even look at it until tomorrow.Needing the car to get to work the next day, I came to pick it up. When I arrived, I calmly mentioned that I was a bit unhappy that he couldn’t have made an effort to even look at the car being that I was a return client.Instead of apologizing and reassuring me, he got defensive and without any provocation proceeded to tell me that my job and the $130 I had already paid him was a “cheap job” and of little importance to him. He then told me that you normally need an appointment to see them? I have dropped cars off at this shop without appointment on numerous occasions in the past? I won’t be back. Plenty of other places to get your car fixed. Go somewhere else.

Ri
Review №39

I have been using Gus and his guys for my personal and business vehicles for many years now. This is a highly reputable and honest service station and would recommend them wholeheartedly. And in this business it is a rarity. Thank you Gus for years of great service.

Th
Review №40

Great place. Gus is amazing and hands down will do an excellent job on your car. Best experience with my car. Highly recommended this place.

Ma
Review №41

NO NO NO PLEASE don’t GO!! Had a terrible experience with these guys... let’s just say my back tire fell off while driving causing me over $500 in damage to my truck which was FINE before they serviced me for an oil change and radiator flush.Zero responsibility taken by management, even after I returned with the truck for them to inspect a strange noise that I couldn’t identify! I was told that NEW BRAKES and ROTORS were needed in the front... ummm had that done less than 8months prior by the dealership. I don’t know, you tell me, what kind of shop forgets to tighten lug nuts??? Potentially fatal mistake... STAY AWAY FROM THIS PLACE!

Mi
Review №42

My wife and I have been going there for years to have our cars fixed. We never had any troubles and they always done a great job. I would recommend them. A+ service!

Th
Review №43

Thank you Gus for your honest, attentive, and expedient inspection of my Infiniti purchase!

Ph
Review №44

Great service. They had my car ready quickly and I was confident they did the work well for my trip to Florida.

Ma
Review №45

I’ve been looking for a good quality mechanic in the area and these guys are the best. Gus went above and beyond to get my SUV’s pesky issues resolved, and when I needed an inspection in a hurry they had me in and out in less than 15 mins. I visited several other auto shops in the area and each one required reservations days in advance. I don’t always have time to call ahead and Gus and his guys were able to attend to my issue without delay. Good honest work, done quickly and at a reasonable price, what more could you ask for?

Mi
Review №46

Great service, friendly, fast, and well priced. They noticed I was a new customer and were elated to have me. Im impressed!

Al
Review №47

Phenomenal service, experienced staff, and honest mechanics. Ive been going to this location for years and would recommend anyone needing service to visit Gus at Advanced auto care in Huntington!!!

Gr
Review №48

Gus is the BEST! Always takes care of me and entire family for yrs. Hes a good guy.

Jo
Review №49

My experiences so far have been excellent, between quality of work and price and the good folks that work there.

Ph
Review №50

Showed up for a vehicle inspection without an appointment. Was done in 30 minutes. Helpful guys with great attitudes, and very busy. Would go again!

Mi
Review №51

Gus and his guys took care of my 2010 Jeep JK for many years and before that my 99 Grand Cherokee. Very trustworthy, would recommend him to anyone. Have since moved so I do not get back there as often as Id like. Family still uses him.

Wa
Review №52

Fast, friendly, fair priced reliable service. Theyre the best.

Er
Review №53

Excellent service! The guys are friendly and honest.

Gr
Review №54

Went for my annual inspection had my brakes replaced great group of people in and out very quickly. I’ve been going there many years

Me
Review №55

I have a 05 Mustang went in for a mount freeze plug I then needed a manifold intake like someone broke the top part of my engine constantly day drive my car engine light came back on need my inspection sticker no communication called more then once still nothing will never do business with this place again $580 For my car to still have problems never again

St
Review №56

Great place to get your car fix

Fr
Review №57

STAY AWAY!! The owner guy quoted me $180 to replace 2 low beam headlight bulbs NOT including parts because I took my own on my 08 Accord. Told me it was going to take 2 hours minimum and that the bumper and fenders needed to be removed. When I told him the owners manual suggested going under the inner fender his old lady in the office yelled out that they were going to do it their way and that if I didnt want to do it with them that it didnt matter because they had plenty of jobs they needed to finish. (Only 1 car was inside the shop). I got the bulbs replaced for $20 and only took 10 minutes at another shop!!! All while he was talking on the phone. Very easy job. He didnt remove any bumpers or fenders.

Wa
Review №58

The mechanic Jaime is the best. very knowledgeable and cares about customer.

St
Review №59

No hassle or shake down to get more than you bargained for or needed. Good prices, quality service and usually gets done fairly quickly.

St
Review №60

Our family goes to Gus and he never does us wrong, this place to get your car fix right highly recommend Adance Auto Care to get your car fix...

Ja
Review №61

Great service !!! Guys were very nice and got me in and out, very happy

Ja
Review №62

Great, nice people. Helped me out, rather than just take my money. Only going there from now on.

St
Review №63

They no longer read OBD codes. They are unable to track purchases via either your credit card or rewards plan. So of you should lose your receipt and need to make a return, youre SOL.Remind me next time just to go to Autozone.

To
Review №64

I call up the store for a part. They tell me they have it I live in Coram. 40 minutes away. I get to the store I cant find the part. And dont have the part. I get an attitude No Im sorry nothing they told me they dont have time to look for parts when people call. What sense does that make.

Da
Review №65

Brought my 2001 dodge Dakota in for new brakes on the front, as they were grinding, they said they would call after they looked and say what the noticed, which the did and after only a few hours my truck was done and my truck is stopping better than it did when it was new, I would recommend more people to go there, I will be calling them shortly, as I found out I need a front CV shaft replaced and I do not have the time to do if myself.

Ry
Review №66

Great service, honest people.

Al
Review №67

Excellent

La
Review №68

Gus and the crew are amazing!

He
Review №69

Great place.

Fr
Review №70

Simply the best!!!

Ca
Review №71

Excellent service, great human quality, the owner took great care in my moms car / excellent service, great human quality, the owner treated my mothers car very well.

do
Review №72

Great service

Information
72 Comments
4.5 Rating
  • Address:WE MOVED TO, 930 East Jericho Turnpike, 72 E Pulaski Rd, Huntington Station, NY 11746, United States
  • Phone:+1 631-858-1800
Categories
  • Auto repair shop
  • Car inspection station
  • Oil change service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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