I have been taking phones here since probably 8th grade snd am now 30. I was always the one cracking my screen, dropping it in water or just simply needing a phone unlocked. They made it work everytime. The husband and wife are very reliable and in a timely manner as well. Anytime friends or family are having issues, i send them here first before their phone company so they dont have to pay the high priced insurance or pay a large some to get a new one