Went in to see about pricing to switch to I phone for my daughter. The guy said depending on I phone. I said I did not know anything about them. He said maybe you want to get your daughter involved. Maybe not. She is 13. Not her choice. Maybe it is going to be a Christmas gift. MAYBE he should take me to the phones and show me what is available and explain the differences. Much better service at best buy.

Very poor customer service, talked down to me for asking questions about why they sell customers 5g phones that will never get 5g because they put 4g sim cards in the phone. Beware of what you are buying in this store, it may not do what it is advertised to do.

Always have had excellent service here, especially compared to several of the Verizon stores in Wichita. I usually go in the evening. All the staff I have worked with have been helpful, friendly, and knowledgeable. Ive had to start service, upgrade my phone, and get a receipt from months ago reprinted. My dad lost his phone and they were able to help locate it also.

The customer service was helpful, and the store was clean. They offered a good selection of phones, phone cases, and a few other devices

Didnt wait long. Courteous staff. Took care of my needs quickly & efficiently.

We left before service. We waited approximately 30 min with 4 people in front of us. The same customers were being helped when we left as when we came in. The workers lacked any sense of urgency in their process. I am sure if I had 4 to 5 hours available to wait they might have been able to help. Unfortunately I can not confirm this. That is why a 2 star and not a 1 star.

Very nice people. They are willing to help.

The service was great, the employee was great at explaining when we asked guesting, hardly any wait time. Always great friendly service!

To much 5g. Gave me sick.

Verizon is the best place to purchase a cell phone. They are always so willing to help you figure something out no matter how old you are. I love Verizon.

Want super fast 5g? and a great service provider? choose verizon.

The Hutchinson, KS location was excellent. The lady who helped me was very friendly & knowledgeable about the products.

They just tell me to call a # there is no reason for this store they personally dont do anything just tell you to call a #

They were able to help me get my watch set up super quick and easy. I only work with 3 people when I go to this Verizon. Jordan N., Lupe G. And Joel are the only three I will work with. They are always so helpful and courteous.

Generally I get quick and easy access to the assistance that I need at this location.

HORRIBLE DO NOT GO. Not helpful. Will never go again.

Good experience, they work as hard as they can to get everyone taken care of quickly.

Theyve went above and beyond.

Clean please and security, exelent service thanks you again for all your service...

One of the worst customer care service providers. Too expensive for what it’s worth.

Went in, the vehicle we were interested in was what we wanted. No pressure, courteous service! Were satisfied with our purchase!

Never any help with business account issues

Some one needs to teach an employee how to respect their elders. 2nd time I’ve had to complain to corporate and the bbb. How bout some customer service??? Go anywhere else but this 17th store .

Rude horrible service!! After lying about their ad that says theyll take any phone any conditions for a new line and discount the guys got rude with us and told us to get out!!

All the people are very knowledgeable and consult with each other if theyre stumped

Tired of being lied to by Verizon, not once but three time. Spoke with 10 representatives cant get my employee discount applied.

Nice store. Friendly knowledgeable staff

Yesterday and the day before had 2 different young ladies help me and I was in out faster than I ever was. I loved that, I hate being in somewhere that seems forever thanks ladies .

Worst experience ever. Rude, lazy and verbally abusive. I was there to exchange an item per their IT department.

I had a great experience and we fixed my problem.

This Verizon store is the best. It’s super easy to check in, and everyone there is nice. I always have a great experience here. Jordan was the person that helped me. He was super helpful and super nice.

I called recently to check on being able to buy a phone elsewhere and get it activated on my Verizon account. Things I was told:1. I was being forwarded to a local store representative2. There would be no issue doing this3. I could just bring it by the store, I just needed a face maskThings that I found upon going to the store:1. Their hours are significantly changed, as they are no longer open on Sundays (the day I went by) at all2. They are open ONLY BY APPOINTMENT, and ONLY for CRITICAL things like repairs of Verizon-bought phones or activating phones BOUGHT THROUGH VERIZON DIRECTLY3. So the store is essentially permanently closed. Have to drive an hour to find one that MAY let me activate my new phone

Couldnt resolve my issue with Google Messenger, but were friendly.

Excellent service from Jordan when we exchanged a charger with corona virus protocols.

Best Verizon store I have been to. They are always helpful, friendly, and making sure they get you set up right the first time. They even have stayed late for me tonight some watches set up without changing attitude. They stayed calm friendly and didnt rush and made sure we were all set up. Thank you

Why don’t you just close the store if you are not wanting to help customers. I came wanting to switch back to Verizon with unlocked phone and they refused to help. I let them know I was out of town and still didn’t want to help me.

Best experience I have ever had in a Verizon store. Guys are so personal and understanding in individual needs. My girls got 2 new phones and they saved me a ton of money and headache.

Lied to multiple times to switch over from US Cellular. Told us we would get up to $650 per line to pay off US Cellular phones. When we went to turn the bill in they told us the promotion ended 5 days prior to us signing up. Went back to the store to get it figured out and was met with nothing but attitude and the manager was unwilling to do much about an $800 bill. Also told us the upper unlimited plan was only needed if we wanted service in Canada and Mexico. So we obviously went with the lower, and couldnt get enough service to watch a short YouTube clip. So on top of everything else we had to up our plan to get basic service that other providers have already. The Hutchinson KS store is not worth your time. Luckily, I called tech support and the nice woman I spoke with was able to get me some of the money with little problem. How can a tech support worker understand the situation over the phone but a Manager of a store cant see the writing right in front of her eyes? Thespecialist that got us to switch over and the manager dont have much of a moral compass. I would avoid the Hutchinson store at all costs if youre looking to switch over from a different provider

Helped a dozen at a time with a stupid Google problem.

We went there to have our daughters phone pit on our plan. Sam and his manager were so incredibly helpful. They bent over backwards to make sure we were happy. They made our experience awesome. They went out of their way to make sure they gave us the most affordable plan. Thanks guys!

This store convinced my 72 year old mom she needed a new iPhone. She constantly has problems, mostly because she does not understand how the internet works and can not learn at this point. While I could easily fix these issues, Im pretty pissed they talked her out of her simple old flip phone (it was too old to continue working, not true) and into a phone that is way more than she will ever be able to use. So no matter the problem, I decided I was no longer wasting my time trying to explain something she can not comprehend to her. I take her back to the store that convinced her that she needed a high end smart phone. I am absolutely amazed at the condescending attitudes of the staff. Like the typical stereotypical IT meme, they act like it is an imposition to do their job. That the person requesting help must be an imbecile. And while my mom is woefully ignorant of how a smart phone works, I am not computer illiterate. It was appalling to watch the man helping us treat her like she was a step away from a dementia unit because she could not understand the device they pressed on her. Shame on your staff. No wonder this company has such a bad reputation.

Staff at the door took my info, & I walked around looking at things for about 10 minutes, while the staff helped out other customers. They quickly addressed my problem, came up with a solution, & offered other options as well. Very knowledgeable & helpful.

Very helpful

The person who helped me was very courteous and understanding. I had a problem he hadnt come across before. He took it to his supervisor and the two of them spent about half hour till it was fixed. I was impatient, they were calm and not the least put off by my development of attitude. These guys did an excellent job, research and repair with a sincere smile.

Helpful in fixing the problem with the phone

This particular branch did absolutely everything they could to help me with my business account, however there was a glitch in the system that was very time consuming. Spent over an hour on the phone while in the store attempting to get it corrected, it ended up taking three days to upgrade a phone. Again, was not this particular branch’s fault but rather a corporate/system issue that was inconvenient

I was told if I ordered my phone and paid for it I would have the activation fees and service fees waived. So I went ahead and did it as money is really tight. Well just got my first bill and they charged me 230$ for the first month and it should only be 56$ plus taxes and fees. I contacted trying to get it fixed. They refused to make it right. So I will be contacting the BBB

Joel and Jordan are the bomb when you go here they go above and beyond to help

We returned a phone that had a broken camera lense when we recieved it. They are now telling me it was not damaged and charging me a restocking fee. Person i am chatting with refuses to connect me with a supervisor or provide me a number to call to speak with one.

Great place awesome staff and management very knowledgeable and always a ton of help

The lady that I got was super friendly and did a great job.

Nice friendly staff, always willing to help

Have always been able to help me with my phone.

Drove an hour to get a new phone because my other phone had not been working, had not had the phone for 14 days so k was able to do a return and when I got there the guy had tried to get into the phone and when he couldnt he said there was nothing they could do about it, well after two hours if being there and with rude customer service the associate finally sold me a different phone but when he handed it to me he slammed it in my hand made it fall on the floor and crack my screen, and no body did a thing about it. DO NOT GO TO THE HUTCH VERIZON STORE, you will get crappy service

Tim waited on me and he was awesome! Very professional and provided excellent service. Highly recommend Tim and this store!

Terrible service, 15 minutes on hold for customer service then 25 minutes for tech support. I finally hung up.

The young men at Verizon were above and beyond courteous! Everything I asked about was done quickly.

If your from McPherson I would save you the time and effort to go to the Hutchinson store then the one in McPherson. I had a better experience, I was greeted immediately walking through the door and was told what part of the queue I would be in and an expectate wait time. The associate handling my needs worked with me professionally, and I feel as if they had a lot of teamwork when one of them would be leaving because I saw a lot of handshakes and goodbyes. Overall had a very pleasant experience.

Seldom have I been treated as rudely in a business as I was Saturday. A Verizon representative (not from this store) messed up, and shut off my phone rather than my obsolete tablet, and I lost a lot of information that cant be retrieved. The representative from the store was quite rude and kept interrupting when I was on the phone with Verizon. In general, I felt like I was treated with contempt and condescension for a problem that was neither my fault or hers. Verizon offered me $5 for the hassles. (The people in this store have always been helpful before when I am buying products or services that make them money. The store deserves a higher rating; the service that day does not)

Got us in and out to replace a broken phone.

Good stuff the employees are a lil uneducated on some of the devicesEdit: one thing I forget to mention is how The employees are, probably trained but I dont know, to upsell especially older and/or less technologically inclined people, to buy more expensive devices that they dont really need. Example: the most recent time I was in there, there were two elderly men probably 65-ish and the one was looking to upgrade his iPad. His main problem with his old iPad was storage. I overheard that he had 16 gigabytes of storage and the employee was trying to sell him on 256 GB.now for what hes going to use that for that is totally unnecessary and almost a $200 difference in price. I tried to say something, but the employee brushed me off and the elderly man didnt know any better so he brushed me off as well. I know its not technically illegal, but it feels like it should be, these people will believe anything that employee says because they are not very well informed, and the employee can take advantage of their lack of knowledge and sell them stuff that they dont need. This type of guerrillamarketing seems unethical at best and should be stopped.

Great service friendly service

Extremely helpful.

Always had great customer service at this store. I switched from sprint and Verizon and Tim Dowsey had always given us great customer service. My family of 5 (all with cell phones) will never go anyway else but this store

Customer service is always great. But have you noticed the rates alway rise, add fee you dont understand, and still I cant drive yo Wichita wit out at least 3 call drops. Verizone please just be fair and reasonable not greedy

The staff is there for you and so patient.

Very nice new store. I had a great time visiting with Mike.

Good phone service

In and out in 20 minutes with a new phone.

Quick ck in & I always relieve thorough service. Theyre always happy to answer any questions.

Our customer service agent Jordan nuss was wonderful

They need more help, but the dude that helped us was very helpful

Great deals and good people

Customer service is good, but so far because of living in the country, the connection service for the phones isnt too great. Thought they had the best wireless services?

Very helpful and kind young man. He was patient with my questions.

Had a great time at the Hutchinson Verizon store!! Very patient and helpful👍 Joel @ the front door and Tom assisted me with my questions👍👍 Very pleased.

No privacyAllows my 4th amendment to be violated

It was a matter of explaining what I needed and, presto, I had it! Awesome people to work with!

Excellent service

Official stores are the only place to go for replacement phones and expert service.

I got some great deals. But I refuse to go in the store I always end up spending 💰 🤑

Very helpful, & professionally knowledgeable staff !👍 always good service, .......

Very helpful and had my phone up and running in no time!!!

They didnt have a single galaxy S10 available in store on a Tuesday... Need I say more?

Terrible customer service. I bought an s9 plus and they gave me an s8 screen cover because they were out. That cover fell off because it didnt fit, I went in and asked for the correct cover they told me to come the next day when the truck comes in, I came the next day they said come late, I come later a guy working there says we dont know when they come in (even though he stood there and heard them tell me to come back later) wouldnt get me another s8 cover to protect my phone and was extremely RUDE. I will be switching services.

They tell you what you wanna know when you ask them!

I went in at 4 PM, got help instantly, and the guy that helped me get whatever was jamming my phones earbud hole out didnt charge me a dime..I was very satisfied with my visit..

Idk if 5hwy guess the price but my bill is always a different price

Great store

I was pleased with how Corey addressed my concerns regarding my bill. Quite professional and nice

I am always happy when I leave. Customer service is exceptional!!

Pretty high on accessories for the phones pretty decent service

The Beautiful woman that helped me and my Daughter was great!!!

Great customer service. Very helpful and knowledgeable.

First associate not very helpful. 2nd was wonderful!

Was sold an opened device, was told they couldnt ship me a new, if they did it would be refurbished. I had literally just bought the device. I truly felt as if I were a number, not a person. Compared to GB (when it was corporate) & Salina this was not a fun experience. When u upgrade u expect be told about how we can lower ur cost as a customer, that a new Note was coming out! Just bought the 8! Dang it.... and so on. Just not looking forward to having to go back and I wont have a choice because only local corporate one around besides a drive to Salina or ICT. Be prepared. A tip for folks... SCHEDULE AN APPT. You can do it online. Helps a bit with wait times.... maybe next x it will be better. The 4 times in a decade Ive been in... hasnt really been.

Solution specialist helpful with quiçk response to follow up needs.

Usually helpful. People are very nice.

Corporate store excellent service with a little wait.

Quick service and very nice associate.