Quality Ford Motors has always made me feel like a VIP Customer! Theyre friendly, knowledgeable, and efficient! I will always recommend them to anyone! Especially the service department! As for sales, they made buying my first new car painless & exciting! Consider me a customer for life!

The service this time was good. The reason I am not giving a 5 is due to the fact that my washer hose was broke and the motor cover disappeared at a previous service visit.

Routine oil change and tire rotation. I chose to stay while it was being completed. Staff were friendly from start to finish. No complaints whatsoever.

Phenomenal customer service and experience! I moved from independence 13 years ago to Tulsa, but still drive back almost yearly to purchase from Quality Motors. Highly recommend!

A great place to look for a car! Really enjoyed Jessie, she was very helpful :)

When I started working in Independence two years ago, I began using Quality Motors for all my service needs. They always do a fantastic job. But today they went above and beyond all expectations. Im grateful for their help. It was a very good day!

On 7/16 I took my car to be serviced. The service team were polite and speedy and accurate. The wating area was comfortable.

Service department doesn’t deserve even 1 star.. Please don’t waste your time even calling!!!! Unless you purchased your vehicle here they don’t have any time for you! Had flat tire that I needed fix, guy ask me if I bought my vehicle from them?? Seriously, it’s 102’ weather here and I’m a customer calling you for service and yes unfortunately I have been here before guessing only depending upon how much money job is as well as if you purchase your vehicle from them! Called Walmart and yes they had no problem had wait but at least they care enough. We are Ford family always just never wasting my time calling Or stopping by here.

The first saleswoman I dealt with a few weeks ago and the salesman I worked with a few days ago were both polite and helpful. Very nice representation for the company!

They made my experience so easy! I was nervous about being able to afford something so new, and to be able to keep it in my budget, but they did it and the process was so simple. They were easy to talk to and they listened to me. Best experience I have ever had!

We had a wonderful experience with our sales associate and the general manager. They went above and beyond to get us into our new F-150 Ford Lariat. They were always more than willing to put together options and listened intently to what we desired. Our truck met every one of our specifications. Thank you Jessie Renae for a job well done.

We were sold a towing package that doesnt work. The employee who sold it knew that it wouldnt work but sold it to us anyway. I feel we should be reimbursed the money we spent on it!! Greedy people!! I will be telling everyone what they did

I really appreciate all the hard work Jessie Renae put into making sure I was able to get the vehicle I wanted. Thank you all so much. I would recommend Quality Motors to anyone looking for a new ride.

Terry is phenomenal! He works so hard for his customers. He was a huge help in purchasing my new vehicle, and I was incredibly pleased with his customer service.

Customer service was top notch! Every question was answered and when the car we wanted was sold. Trevis was very helpful in finding us a new one! Thank you Quality and especially Trevis!

Took my F250 Diesel pickup to Quality Motors to find and repair a problem I was having with it. The service was good. The folks friendly and knowledgeable. The cost to repair was cheaper than quoted. I would definitely recommend them.

Best car buying experience I have had in 30 years. Easy communication with Sales manager, Jessie via email and text with extra touches from Marsha for my pre- approval. Long drive to get there but, they had everything prepared so that I could sign with finance and leave. Definitely would buy from them again. They value the customers time, money and make you feel like you matter.

Friendly and time efficient!

Great place. Great service. Great employees.

Had an oil change/tire rotation Friday by appointment, they got us in and out in 40 minutes, had a coupon too!!!! 💙❤️🧡💚✌️

The only reason it isnt a 5 is, its pricey. But it is a dealer.

Very quick service. Quality was kind enough to give educators and staff free oil changes before school started. Thank you so much!

Excellent shopping experience. Staff was nice and low pressure. TJ listened to our needs and was exceptional at getting us in a vehicle. Staff was respectful of the fact that we traveled and went out of there way to make the process convenient for us, allowing us to take care of some things at our local dealership and send them the invoice. We were very pleased with our experience. TJ, Jesse, Josh the entire gang was a pleasure.

Purchased cooper tires from this company on June 2019, on January 20, 2020, I had my oil changed and they told me I needed new tires. The cooper tires purchase in June had a 70,000 mile warranty on them and I had put less than 20,000 miles on them. When I mentioned this to the service department, he said he would talk to his boss and get back to me. After calling 2 or 3 times and not getting any answers, they finally called me back to let me know the best they could do was take $12 off each of the new tires because I rotated them every 10,000 miles rather than the recommended 6,000.I understand that it was my fault for not having the tires rotated as often as recommended, however only getting 29% of the expected life of the tires seems unacceptable to me.

Went in for a recall notice. The dealership staff were friendly, attentive and ready to at least try to answer all my questions. My appointment was not scheduled correctly (due to my mistake made on Ford ap) I was told to come on down to the dealership and togegher we would make a plan of action to get any problems or concerns addressed as soon as possible. Service area was very clean and comfortable. When it seems as most businesses have forgotten about customer care and satisfaction Quality Motors and there staff are setting the gold standard. My parts were back ordered but I have an appointment ready as soon as they become avaliable. Thanks Quality Motors Service Department Employess you are appreciated

Do NOT take vehicle here for repairs!!!! Had mechanic take first test drive so as to evaluate noise in front tire. Truck came back with road tire splatter on side. Then quoted that hub an bearings needed replaced at the cost of $988!!! The they charged me $54 for this diagnosis!! Second opinion,,front tires needed rotated an alignment. Dont trust this service department!!!!!!

Worst place ever!! Dont go here to buy anything they sale junk nothing but problems!!!

I am a first time customer and I am very pleased with the way they treated me. They have a great and friendly sales staff. I would recommend checking them out.

All around great dealership.Highly recommended

Dont bring your vehicle to get it fixed

Great place and service

We worked with TJ and it was the best experience we have had getting a car yet. We are so happy with our new to us Jeep :)

I just came in for safety alerts. Very friendly atmosphere plus not pressured at all. Was there for probably 20 minutes. Would recommend it anytime.

First time buying brand new and my husband could not have found a better place to purchase from. Theyve been extremely helpful and working to give us absolutely the best deal possible even throwing in some extras. Ive dealt with a lot of dealerships and this place is awesome and even my kids were relaxed the whole time! Thank you to all the guys at quality ford!

I went in left with a REALLY nice 2016 Ford Fusion es $12,500 out the door great service and friendly staff amazing for family and first cars work trucks etc. Thanks Quality and TaJan Thomas for the amazing experience will be coming there for my next truck as well! -Zach

See TJ at Quality Motors if you want a friendly, layed back. Nonpushy sales rep

Absolutely perfect experience. Everyone makes you feel very welcomed, even drove from Wichita, Ks. Thank you again, recommend anyone to check them out.

The most pleasant experience Ive ever had buying a lovely car!!!

Good workers

Great people

I want to thank Mike Koehn for a great expensive on buying a car, this is our second buy from Quality Motors. We have had great service both times and I would refer anyone looking for a great deal to him! Thanks again Mike!!

Walk away with a new truck. Great service to! Was willing to work with me on pricing!

We bought a new Explorer a few months ago and they were very helpful. They have the lowest prices around. Very nice to work with. Mike even showed us how everything worked on the new car, which was loaded with everything imaginable.

Always great service. Zach is always friendly and helpful.

I have purchased many cars in the past and my experience with quality motors was extraordinary. Zach Jolly was the salesman I worked with along with Josh Wulf. This was the smoothest transaction I have ever done even being 12 hours away. The whole process started with an email and 4 days later I had the truck. Great customer service, very personable, not pushy and will to do whatever it takes to make sure you are well taken care of. If you have the chance to work with any one reach out to zach at quality motors he will get you the deal you deserve.

Great people great place great cars we loved it

Fair service, good repairs, exelent place for tires.

Terrance was amazing, he didnt pressure us and found exactly what we was looking for in the piece range I wanted!

Left my truck a gallon short of antifreeze and service light is on even after I had it serviced.

Awesome service friendly people.

After looking for months for just the right truck for me....Brian found me a great used Tundra at a very fair price and gave me a fair price on my trade-in. I couldnt be happier! Thanks

Always very well taken care of at this shop.

Great quick service. And awesome customer service.

I had a great experience work with Jacob Britton and Josh Wulf!! This is my 4th vehicle purchased at Quality Motors and I will be back!!

After reading the first review I felt compelled to share my most recent experience at Chrysler Quality Motors. My visit included a routine oil change and tire rotation; I did not request synthetic oil. Back when I purchased my vehicle, from a different Chrysler dealership, I also purchased a Mopar 5-Year Essential Care plan for oil changes. Before my scheduled appointment, I called Chrysler to confirm the details of my plan. I was told that I would be responsible for the tire rotation costs; however the oil change and associated labor costs were covered at any Chrysler dealership in the U.S.. If I requested synthetic oil then I would have to pay the difference between whats covered by the plan and the synthetic oil change costs. At the time of my appointment, I was told that my plan did not cover labor costs associated with my vehicles oil change and that they would let it slide this first time. After that, any other oil changes would only be $20 off. I was also told that people come in with these warranties and plans all the time and they have to pay the difference in labor. I immediately called the dealership where I purchased my vehicle AND Chrysler to share this information. At this point I assumed that there was a miscommunication about how my plan worked. Both the dealership and Chrysler told me that I was not responsible for additional labor costs associated with the oil change I requested. I shared this information with a service department employee and I was told that they would talk to their service manager about my concerns. While I waited for my vehicle to be serviced and worked on lesson plans for the upcoming school year, the service manager sat down next to me to have a conversation about my essential care plan. This conversation quickly turned into a lecture about because I chose to purchase my vehicle and plan from another dealership, I was making them lose money with my oil change. I pointed out that I spoke with Chrysler and they confirmed that my Mopar plan covered the cost of the oil change. He then insinuated that those customer service people at Chrysler are underpaid and dont know what theyre talking about. After a few additional comments about how I was making them lose money and snide remarks about Chrysler and their Mopar essential care plan I purchased, I chose to no longer engage in a conversation with the service manager. I was asked if I wanted to continue discussing the plan and I said, Nope, I want my keys and I want to leave. I paid for the tire rotation, thanked the service department employees, and cried my whole drive home. This whole experience was nothing short of belittling, rude, and disrespectful. I felt persecuted for bringing my vehicle to Chrysler Quality Motors for an oil change when I did not purchase my vehicle or plan from them; I dont even reside in Independence! From here on, my family and I will be taking our Chrysler vehicles to another dealership.

Got service all around

They work with you and have a ton of patience.

Over priced used cars. Staff person that took care of me said a vechile wasnt for sale but a friend of mine brought it from them.

Great, Zake Jolly is always a pleasure to work with.

Getting airbag warranty replacement. Great customer service.

Ford hybred towed in to Quality. family been customers for years,no one asked. Promised to fix in 3 days.Still did not look at it on 4th day. On 4th day and 5th day Maintenance mgr complained about my bringing a hybred in to them. He said that it could be one of 10000 things, and that he might have to send off to Nashville, TN to get parts.He made me cry both days. Called a second time on 5th day asked to speak to owner, Maintenance supervisor called me back right away, chewed me out and said they would not work on a hybred and told me to come and pick up my car and take it elsewhere.They were obviously very busy and could not keep up with the repairs that they had. They lost me and other family and friends as future customers. As far as I am concerned they dont exist and I would never go back...rude rude rude I am elderly and felt abused by them. Later, I fould out that others have had bad experiences as well and take their vehicles to Wichita. I then went to Doenges in Bartlesville, courteous from the get-go and classy! fixed it in one day,did not cost me a cent extended warranty took care of it all!!!!! Happy ending for me!!!

Very nice. I love it

Very helpful and nice

Great cars

I dont trust them

Excellent service department!!

Very Pleasant

Great repair shop

Good customer service

They listen and take action if you have a problem.

Bad service

Excellent service

It was a ok......

Yeahhhh