Rob is absolutely incredible. He is experienced and personable and helps you understand what you’re looking at. A far superior salesman than his competitors. It was a real breath of fresh air to walk in and be treated with respect and not have just another pushy salesman trying to get me to buy the most expensive option in the store.

Excellent service by the sales person. Great knowledge of products in the store. Very very helpful

Rob was a very knowledgeable, helpful and polite. I will definitely reach out in the future to Rob for other purchases.

Rob was great and very nice. He definitely made the transaction better. He helped us pick out the pillows we needed and gave his personal experience with them. He seemed very knowledgeable in his products.

Professional service was provided in helping to determine the right mattress for a good nights sleep. Further information was provided and mattress availability was worked through within the short time frame I had to receive my mattress. Great experience so far.

Stone Cold Steve Austin Rob Wilson was like the Walt Disney of Mattress Firm. Extremely patient, Kind and genuinely trying to help fit your needs. He is very knowledgeable and hits you with a school house of info which is nice if you’re going to spend $3k or more on a mattress. The store isn’t cute but Rob is like a diamond in the Rough.

From the moment we walked into the Mattress Firm store at Keystone we were greeted warmly and told to try beds and take our time. Our salesperson, Rob, was very knowledgeable and answered our questions thoroughly. He wasn’t pushy or focused on only one type of mattress. He truly wanted the best mattress for our needs and we really appreciated the time he took with us to make sure we chose the right mattress. The mattress was delivered 2 day later!!!!! Hardly had to wait at all! The delivery men were also very courteous and had the bed up and ready to go in less than 30 minutes. Getting the mattress up our staircase was not an easy feat but they did it very professionally! I would highly recommend this store, Rob and our two delivery men to anyone! The whole experience of purchasing a mattress was pleasant.

My fiancé and I had a great experience buying our first mattress at this store. Richie helped us weigh our options and find a mattress that would give us a great start in our future. He was so helpful accommodating delivery and inventories around our timeline and was very informative when it came to comparing products for our specific needs. Definitely would recommend!

Rob was super awesome helping my boyfriend and me with finding the perfect mattress for us and leading us through the financing process! Definitely will recommend to my friends and family to go to Rob’s store!!

Highly recommend this Keystone location Mattress firm and had the best experience being helped by Gloria. I will tell all of my friends to go to that store and specifically work with her.She provided extraordinary customer service. She was incredibly knowledgeable and friendly. She was eager to answer all of our questions and help us get everything we wanted. She provided a truly wonderful experience.

Provided what was needed. Competitive pricing. Warehouse is local as well.

Rob made the whole process so easy! Happy to know I’ll have a bed when I get to Dallas.

We worked with Rob today. He was simply awesome! He was informative. Gave us plenty of options. Was very knowledgeable about the products in the store. He was fun, and made you feel like family and that he had our best interest at heart. My only poor comment has nothing to do with Rob himself. But the building had a bit of a funky smell to it. Kind of old and musty. But over all a very satisfactory visit!

Rob Wilson was highly knowledgeable about all the products we saw. He was super helpful in helping us order and secure delivery to our vacation home in Kentucky.We have purchased from Mattress Firm in the past and will continue as customers.

Fantastic service and the salesperson did a great job explaining the products and helping us make a decision. They made sure we got the best value for our budget as well! Thank you!

Due to my job delivering the mail, I pass by this business just about everyday. I’d been needing a new bed for quite some time. Whenever I have mail to deliver to the Mattress Firm, I will always take a few seconds to admire the various mattresses before continuing on with my route. Every time I deliver here, the various workers are always friendly and take time to answer my questions. It was for this reason along with supporting a business on my route, that led me to purchase a mattress from the Mattress Firm.

Everyone (CUSTOMER), wishes to be treated like royalty while searching for a solution or product.Well step inside the MATTRESS FIRM SHOWROOMS and be assisted by Gloria at Michigan Road, Carmel, IN or Robert at Keystone Crossing, Indy.Both sales representatives listened, and took steps to resolved my search. Might I add that MATTRESS FIRM PRESENTS A LEADING PRODUCTS AND ACCESSORIES.Eight years of total satisfaction, Edward L Holloran, Jr

Had an awsome experience, Ron is the best and took great care of us. His attitude is the best, very friendly. If anyone ask me about a bed Ill send them to Ron. Thank you.

Very personable help. Friendly and easy going, no pressure service

Highly recommend this store and Rob our salesperson. Never have I had a more positive mattress buying experience. We thought we would go in and quickly try out a few mattresses and leave so we could think about our decision but Rob spent an hour and 30 minutes with us talking us through our options and helping us think through our purchase to make a well-informed buying decision. He stayed an hour past the stores closing time to assist us. He was very professional and not a pushy sales person but really did help us think through what would be best for us and more importantly how to think about our long-term health.

Great product selection. Covid precautions in use. Able to pick the mattress right for my good sleep, keeping the budget in mind, truly appreciate the service. To me that is a family friendly service, with old school comfort sales. I am 100% happy with my purchase.

Took us through step by step, through each feature. Took their time with us and listened to what we wanted. Made good recommendations, wrote a quote with prices listed along with products so we could compare, honored an online sale for us.Will update after delivery but 5/5 through the buying process!

Rob helped me by answering a few questions over the phone and I was happy with his knowledge, so I came right on in today and made my purchase. My husband and I love our platform bed frame. There is tons of storage underneath it. We put it together in less than 15 mins. I will shop at The Mattress Firm again.

I had a great experience! Rob was so helpful and was very knowledgeable about the different mattresses. He was so helpful in answering all my questions and addressing any concerns I had. A plus service all around!

I visited two mattress stores and Mattress Firm over American Mattress was by far superior. The primary reason for this was the sales associate I worked with, Rob Wilson. When I walked in, Rob was the only associate working and he was helping another customer so I thought it would take forever to get assistance. However, I was happily wrong. Rob was able to accommodate us both and not make it feel like he was more attentive to one customer over the other. He was incredibly knowledgeable about the products and made what can be an awkward product testing very comfortable. They may seem like minor details, but Rob providing a pillow and recommending laying on the side of the bed I sleep on made a big difference. Not only did I go back the next day to purchase a mattress from him, but I doubled the original budget I had set for myself to get a better quality mattress and am very excited for my new mattress to arrive!

Rob was so helpful with my purchase.

Rob was awesome! Very knowledgeable and professional. It isn’t often a sales person actually listens to the customers‘ needs and then shows a relevant product without any high pressure. I’m very satisfied with our purchase and overall experience.

I brought my Mom in to purchase a mattress set and we were greeted by Rob Wilson. He helped us through the whole process. He is very knowledgeable, friendlyand professional. He explained the difference between the high end mattresses and the low end. He didnt pressure just made sense. I definitely recommend this store and will visit again because of him and the product. They also practiced social distancing and masks which I appreciated since my mother is a senior citizen!

Rob was immensely helpful and knowledgeable. We found a mattress we loved, and he gave us great instructions to get the best results with it. Will be shopping here when we need a new one!

Rob Very helpful and very knowledgeable

I am so glad that my fiance and I stopped at Mattress Firm on Keystone our sales person Rob was absolutely delightful he made our job easy picking out the bed that would be best for us he gave us so much information we really did appreciate him taking time to explain and answer our questions

Trevor was extremely helpful with our purchase! We never felt pressured to spend any extra money and he worked with us to get the best deal possible! He even was able to get everything delivered within two days. My fiancé and I highly recommend this store.

Rob was awesome. He was super patient and believe me I am a slow shopper. I think I took 4 hours to decide. Rob really knows his inventory and was always willing to wait. I’m a stomach sleeper so finding the right bed is a pain in the back. He showed me multiple styles and explained the build of each one that I was interested in. When I finally got down to 2 beauty rest mattresses, I went back and forth laying on each one. 2 hours later and rob was still amazingly cool and patient. Also for those interested mattress firm gives you 4 month trial.if you hate it you can return it with some fees.Update: I should have listened to rob. I unfortunately went with a pillow top and it’s a little to soft for a stomach sleeper. I am having to return it. I can’t say enough on how amazing the customer service is at this location and with rob especially. They have made this transition, which could have been incredibly stressful, very easy. I would definitely recommend this store and rob to all my friends. Oh and their delivery guys are great too.

Rob was hands down the best man to work with! He went above and beyond to make sure I had exactly what I needed and wanted in a bed and helped me make the most of my money. The amount of time he spent with me to make sure everything was perfect can not be repaid in just a review, but I hope it goes a little of the way! Rob is extremely knowledgeable on all of the mattress and frame options available, and he educated me on more than I ever expected. Now “I got a bed guy!” I will definitely be back to work with Rob in the future for any bed needs. And I would recommend anyone to go to him if you want a great experience!

Rob helped us find the right mattress for us. He provided a lot of useful tips and information. We had a great experience.

Had a very attentive and helpful sales lady.

Great experience!! Very polite and not pushy at all. Emerson at the keystone in Indianapolis location was very knowledgeable!!

Salesman was very helpful. No pressure sale. Highly recommend!

Highly recommend Mattress Firm along with Rob. Rob was nothing. Hi professional and knowledgeable in guiding us during our purchase. He also helped with resolving a delivery issue (which was truly accidental). Rob went above and beyond in our interactions with him.

Rob was great, as he fielded my silly questions effectively, and allowed me to feel my way to a new bed.

Great service by the sales rep. Bought last bed from same guy almost 10 years ago and would by the next from him as well. Top notch!

Rob was absolutely great to work with, so impressed with his experience and customer service!

Rob Wilson is an excellent salesman. He was very informative but not pushy. He was friendly and answered all of our questions. He let us try out all the mattress for as long as we needed. He had great stories and was so helpful. Definitely recommend working with Rob if you need a mattress.

Great customer service! Rob was wonderful and never once pressured me to spend more than I wanted. He really knows his stuff and made sure I got the bed Ill be happiest with. Great store, cant recommend enough :)

My husband and I went in to look at mattresses and even discussed that we wouldn’t be buying one that day. We had such a great experience working with Rob (who wasn’t pushy at all!) that we ended up purchasing a mattress before we left. Rob was great to work with and spent a lot of time making sure we found the best mattress for us! He didn’t push us toward any certain model or price point-it seemed like he truly wanted us to find the mattress we would be most happy with. We would definitely recommend Rob and will be visiting him again for any future mattress needs.

Professional and informative. Directed to the best choice for the situation.. very good experience

Super nice people inside! Happy I bought my mattress here!

Worked with Richie in buying a Purple mattress and adjustable frame. Richie was great. Very kind and personable. Didn’t not pressure us into any purchases. Gave us time to go to lunch and talk about our purchase and never made us feel uncomfortable at all. Thanks Richie!

Rob took the time to really listen to my needs and concerns regarding my mattress purchase. He was friendly, professional, very knowledgeable and low pressure. I bought a great mattress at a great price.The delivery process was easy. The delivery team was courteous, prompt and were in and out in 10 minutes.I highly recommend Mattress Firm Keystone for a mattress purchase. It was a very pleasant experience.

The sleep expert Rob was very helpful and friendly. Great customer service!

Even through 2 lightning strikes outside, Trevor was very patient and attentive and gave great advise as this was my first time mattress shopping. Good mattresses are expensive no matter where you go so it helps to have good service when you are spending that kind of money. Thanks Trevor!

The salesman Rob was very knowledgeable and friendly. He answered all of our questions and assisted us on making the best selection for our needs.

These guys were great. With 100 mattress stores to choose from this crew showed they were willing to go above and beyond for us to get what we wanted.

I couldnt ask for a more friendly and knowledgeable staff at this store. All questions concerning their beds were met with an extreme amount of knowledge and professionalism. I ended up with such confidence in their products that I had to purchase from them. Rob and Jessica were our sales people and we are very grateful for them. I highly recommend this store for all your bed/bedding needs.

Rob is a fantastic salesman. Not pushy and very knowledgeable about every bed in stock. He helped my girlfriend and I pick a great mattress and was personally involved in every aspect of the buying and deliver process. Very hands on and overall great experience with Rob. 10/10 would recommend.

Rob was fantastic to work with! Great personality!

Our salesman Sam was amazing! Such good helpful information that simplified our new mattress and pillow selections. We were so impressed with Sam’s knowledge, professionalism and personality. He made a stressful experience really smooth! We would highly recommend buying from Sam at Mattress Firm!

Knowledgeable and friendly sales associates and efficient process to get us what we needed

Rob was very knowledgable and helpful.

Rob Wilson is the best! I work with a bunch of Sales Reps at a dealership and none of them are as friendly, professional & funny as him! He went out of his way to help me get a good deal & sleep comfortably! Thanks so much for your help you were awesome!

We had a fantastic experience working with Ron at this Mattress Firm location!! We went to another location earlier that day and had a terrible experience with no help from the sales agent. Ron was extremely helpful and patient with us as we tried every bed and took a couple days to think about it. He set me up with the best deal and was extremely friendly and knowledgeable. I highly recommend you call and see if Ron is there so you can have as great experience as we did. I hope you read this Ron - you rock - thank you!!

Rob took great care of us and was very thorough about the feel and durability of every mattress in the store. Super knowledgeable! He got us a great deal without being pushy and truly had our needs and comfort in mind. Highly recommend for you mattress and pillow needs.

Rob was such a big help! It was my first ever mattress purchase and he really took me through his whole process of finding the best one for you! He is very fun, personable and knowledgeable about his products! He plans to call and make sure everything went well during delivery, and Im sure he will! 10/10 recommend.

We purchased a mattress on a weekend. The person was filling in. When Rob came he saw she had failed to send head board brackets and to charge for them. He drove from there all the way to Avon ares to my home and installed them and covered the $40 cost. Later we needed to exchange the mattress for a different one. Once again he was on top of it. Making it an easy pleasant experience.

Buying a king size mattress can be quite the king size investment. It wasn’t easy for my wife and I to make a decision on which mattress we should choose. Rob made that decision easier for us, as he listened closely to our concerns, and helped us make a decision that we could feel good about (the 90 day try out period was also a major PLUS). I would highly recommend buying a mattress from Rob. He’s also a good conversationalist.. he got few laughs from us and our business!

Very happy with my mattress purchase and with the delivery team. The delivery team moved my prior mattress and adjustable base to my upstairs floor very quickly and efficiently. Hannah from the store sold me just the right mattress! Love it!

We are not a big fan of shopping for larger items, however, Pat, made it very easy and educated us on the different mattress. He had a problem solving approach rather than that pushy approach. Our plan was to check out many different stores, but with the wonderful experience we bought the bed on the spot. Just want to say thank you again for the comfortable, easy going, positive experience. Again, thank you, Pat.

Rob was a very knowledgeable and friendly sales associate. No pressure and he answered all of our questions.

Richie sold me a mattress that lasted less than 4 months. They also offer a discount if you write them a 5 star review on google using their name before purchasing.

My elderly father broke his ankle and we are caring for him at home. Needed an adjustable bed and I needed it fast! Rob efficiently helped me decide on easy-to-use frame, as well as a good quality compatible mattress. Also got me set up with pillows and mattress protector. Will definitely recommend this store to friends and family.

Rob was helpful and very knowledgeable. He was terrific in solving my dilemma on which mattress to purchase. Will definitely go to see him on my next purchase!

Rob, was super helpful and awesome. I did not feel pressured to buy at any time. He was very informative about bedding and body positioning. We ended up getting a King Mattress with an adjustable bed based.

Ron Wilson was a great sales associates. Provided detail information and educated my husband and I on the best mattress to purchase.

The representative was very helpful in explaining the financing, delivery, and everything honestly

I got just what I was looking for and at a great price. I worked with Rob and was incredibly patient and very friendly while I took my time comparing the many different options. He was very knowledgeable & the store was clean and well managed.

Great experience at Mattress Firm Keystone. Rob was very helpful and knowledgeable. He took time to answer all my questions and find the best mattress to fit my needs. He also got me a quick delivery date!

Rob was amazing and nice. Helped my boyfriend and I pick out a mattress that fit both our needs. I would highly recommend getting a mattress from him!

Spencer B. was super helpful! It was long overdue for a mattress, came into the store just to shop around and ended up buying one. Spencer did a good job (obviously its his job to push the sale), but definitely worked with me and I felt like we both got a good deal out of it. He even stayed 20 minutes after store-close due to my indecisiveness. Now hopefully I like the mattress for the next few years

Rob helped me tremendously with finding a perfect mattress for me. He worked on my behalf to find the right one at a great price. Highly recommend

Ruth was amazing at helping me find the perfect mattress. Her unbiased advice in selecting a mattress was very helpful. Great service and great deal!

Just left after making a purchase, being helped by Rob and Lucy....the latter was great in helping us make our selection and the former was one of the best salesmen that I’ve worked with...courteous, professional, and personable. Highly recommended.

Cathy was extremely helpful in my first mattress shopping experience. She was friendly and personable and answered all my questions. Would highly recommend!

Rob was great. Super helpful and patient. And he has jokes ... some better than others... but all worth it :) Rob gave us low pressure and all the info we needed to make our decision.

I was for two queen size mattresses. Braden was very helpful in helping me find the perfect mattress! He had a lot of useful information to aid in my selection process! I would highly recommend the Mattress Firm at Keystone!

We had a great experience with Rob! He found us a great mattress for a great price. He was very knowledgeable, very personable and never pushy. Thanks Rob!

Rob was great. Walked us through the process was super friendly and helpful.

Rob was fantastic to work with. I 100% recommend talking to him. He is friendly, very professional, and will definitely get a laugh or two out of you. He didn’t try to up-sell us which I really appreciate since I’m in college and can’t afford too much. I got a great deal and a really comfy bed. What more could you ask for?

Awesome experience! Save yourself the time of going anywhere else. Rob is sincere & great at helping you find your best sleep.

Rob was very cheerful and effective in helping my partner and I find the best mattress for us.

Rob was fantastic!!! He made our mattress buying experience easy with his thorough knowledge of everything related to mattresses. He was super friendly and made our day. I definitely recommend buying your bedding here.

We had a wonderful experience at the Mattress Firm at the Keystone location! Matt was very knowledgable about the various mattress options and really listened to us about our needs to purchase a new mattress. This location had an excellent customer service experience! I would highly recommend checking them out if youre looking for a new mattress!

Robert is a very knowledgeable and personable person. He gave us the facts about the different beds, didnt rush us, and didnt pressure us to buy. Pushy sales ppl make me uncomfortable, and l felt like I was given the time and info to make a smart purchase. Our bed is wonderful!

Great service!!! Rob was very knowledgeable and helped us pick the mattress that best fit my husband and my needs. They also had a great selection to choose from!

Rob is excellent in customer service! His product knowledge is exceptional along with his personality. Will definitely return to this store.

We visited the Keystone Crossing store on Saturday July 23. We were hesitant because it was dark at 3pm. We entered and Matt explained the power was off in the whole strip. He was very knowledgeable and helped us select a mattress that fit our needs and our budget. He even handled my boos sense of humor as well as us wrestling around on the mattresses. I will recommend Matt to anyone I know that is mattress shopping.

A good mattress buying experience! Rob was friendly and not pushy. He was patient and answered all my questions. Also saved some money with the Memorial Day promotion!

Had a fun wonderful experience shopping for mattresses with rob who works there. Gave us an unbeatable price for a king size mattress and made the experience great

Great shopping experience! Rob was very patient and knowledgeable. His expertise helped me find the perfect mattress.

We had a great experience here. Rob was extremely helpful and we were able to get the mattress we wanted at an incredible price.

Matt helped us find the perfect mattress for us! He is very knowledgeable and really took the time to walk us through all the different features. Will definitely come back to Matt at Keystone Mattress Firm!