Friendly personnel in this office were able to reassign my membership to TX after relocation from out of state. Masks are highly appreciated.

Very clean and followed COVID protocols. Went to pay my DMV fees and was in and out

AAA Office at Mc Arthur Blvd Irving, TX.Wow Amazing Customerservice. Very kind and helpful. Notary, Passport Photos.

Fast service and no wait time. Got my international drivers permit in 5 min!

I’ve been with AAA for a few years now and I am thoroughly pleased with my experience at this branch. Claudia Buruca, one of the representatives here has been nothing short of professional and courteous during that time as well. The only con, if any, is sometimes the turn around time for services or the like is slow. That may be just a short staffing issue. Overall, I’d definitely recommend this agency to others.

People are so on top of what they do. Thank you

Very good service and everything on time Thanks AAA for everything.

Got the job done. Happy.

This is the worst company for home insurance! I would give them zero stars. Tornado hit my house and their adjuster didnt want to pay anything! I had to hire my own adjuster and they still dont want to pay. Do not waste your time with this company. Your would have to fix your house out of pocket if a disaster occurs.

The 3rd party individuals make up excuse like they cant find your address hrs later. 😒Just because my tow is a small job doesnt give them the right to be unprofessional

I have had nothing but great experiences with AAA and this branch. Highly recommend!

The best travel agent is actually in Irving,TXJen S is simply awesome. She is very knowledgeable and has traveled all over the world. When i first walked in the office i was little hesitant because i never used a travel agent and i was not sure where i wanted to travel. Jen walked me every step of the way and presented many options to me . My experience was awesome and honestly she is really good at what she does. She is very professional, humble and honest. I booked four trips with her and honestly I dont ever want to use another agent. I never met someone like her. My family and friends will continue using her.

Excellent service.

Excellent Rates, got a good agent in Trey. Highly recommend!

AAA Irving, Texas Branch, is fantastic to work with. Jennifer Simmons booked my granddaughters ( 7 years old) first flight and we had a wonderful time. I now have a new traveling partner for life. Keep up the good work Jennifer.

I visited this location a few weeks ago. I was very surprised to see an elderly lady who needed assistance on locating public transportation.This is not the job of any staff working there. However, the lady @ the front desk placed many calls, sat on hold, & even stayed late til her ride showed. I worked with another agent & this individual was informative and assisted me with a smile. Very stand up office of folks.I highly recommend this location for good service and knowledgeable staff.

STAY AWAY!!! I really do not write reviews, ever, but this time I just had to, and I wish I could do NO STARS. My husband and I joined AAA last year because we thought we were getting a good deal. The year wasnt bad, but everything went down hill once the year had to be renewed. I went in to speak to someone to renew our yearly deal, but the guy I worked with for a year wasnt there. I ended up working with another guy just to get my husband and I back on track. I explained to this new guy, Kevin Vinson, that I usually work with the guy sitting right next to his cubical and although my original guy was great, I sometimes had to be patient to hear back from him. Kevin right away started bad talking about his coworker, and that was not what I was looking forward to or trying to start. After an hour, Kevin than said my husband were good to go and he asked me What are you and your husband ready to put down as a payment today? What you dont pay now will get automatically withdraw by the end of the month. The end of the month comes, and I notice the rest of the amount didnt get withdrawn because Kevin didnt explain everything to me. When I called Kev, and he finally decided to answer, he then blamed me for not paying the whole amount when I went to talk to him the first time. I explained that he never said we were required to pay the full amount. His response was, I mean were you really ready to pay $900 on the spot. This is the most disrespectful thing I have ever heard. When my husband told Kevin that we will write this review, Kevins respond was, You dont even know my name to write the review. He did not take blame for what he did wrong. When his manager got involved, the manger even admitted that I was given the wrong info. and that Kevin should have explained the whole situation to me. He even admitted that the way were got treated was absolutely unacceptable. I ironic part is that Kevin was no better than the guy I worked with for a year. I did not have this issue with the first guy. I recommended that the manager gets KEVIN VINSON some customer service training. I am more than happy to say that my husband and I have moved on to another very well known company and we are paying HALF the amount we paid with AAA. We have the same cars and even more coverage than AAA, and we are paying less. PLEASE STAY AWAY FROM THESE PEOPLE!! or at least, stay away from this location!

Im am so happy I did a quote with AAA! Claudia B. did a GREAT JOB helping me get the best policy. If i could give her 100 stars I wouldve because I am beyond PLEASE! I would definitely recommend this agency to everyone I know. Thanks so much!!

I enjoyed working with the courteous, prompt, and friendly staff. They were knowledgeable and more than capable of performing their job. I plan on using their services for another trip. Thanks to Co urtney for a job well done!😊

Very attentive staff. Extremely helpful and friendly.

I am in the process of scheduling a cruise for my 50th birthday. Ms. Courtney Linson Holmes has been amazing. She has provided me and my group with information and assistance with scheduling the trip. She is informative and very knowledgeable of the product and services that she and her company provide. When you are ready to book either your first or next vacation, I recommend Courtney Holmes to be your travel agent.

I have been to this location twice in the past few years to renew my international driving permit. The young woman who assisted me today was prompt and polite. They were not busy. The whole process takes about 10-15 minutes. If you plan on traveling internationally and considering renting a car or motorcycle, you will need to get one of these if you want to avoid any hassle.

I received an amazing customer service, I stopped by this location just to ask about an international driving permit and they were able to provide all the services I need. They took the pictures, you don’t need to bring a money order(you can pay with debit or credit), and I was out of that location in less than 10 minutes. The place is a little hard to get to, but if you look for it on Google maps you’ll be able to get there with no problem. Susan was very helpful, friendly, and one of the best service representatives that this location has.

I have always liked AAA. I use them for everything.

Kudos experience

I recommend AAA Texas 100%

Im very disappointed about this company, my battery had 3 years warranty now the battery failed before that warranty, I called to AAA Help and they told me cant get the warranty because I no customer of AAA anymore, Is very bad the warranty supost is over the items not over the customers. I was thinking pay my membership again but after this no way

I have been a member of AAA insurance for 10 years now and no matter what state I have lived in I have gotten the best customer service one could ask for. AAA insurance has been there for me every time I needed them. Thank you AAA insurance for being an important part of my family for years

The location is super hard to find. I called four times and nobody answered. Thought they were all busy but they were all just sitting there when I walked in. Their automated system said its located in target shopping center, its not. Its across Target near handstone place. Theres no sign facing south so you cant see their location.Finally seeing a representative, she said they cant take MO post date before todays date. I said thats funny, Ive never heard of that before because usually you have to go get a MO first to pay for something. Then she changed it to they dont take money order but their website states they do. They also said they dont take regular passport photo size. But she was just too lazy to cut up my picture to 2x2. When I told her to cut it up, she changed it to cant accept it because I showed teeth in my smile and made me retake passport photo with them to pay more $. Thats funny, I showed teeth in my actual passport photo. They didnt say you cant show teeth in photo on their website. Overall experience was horrible. I feel like they lie to make money off you. Im glad I dont have insurance or any other products with them.

Always helpful with trip planning and motoring issues.

They came out and helped in a timely manner

I came in to get notary service, in & out in less than 10 min. The lady even offered me an ice cold water bottle with outside temperature at 101 degree. Looking at other reviewers on this office, I must be very lucky. I agree with them on one thing: this office does NOT answer the phone. In fact, there is no option to speak to someone at this office. I called through the headquarter of Texas AAA & asked to connect to them but unsuccessful because I was told the office had a high call volume. Therefore, I had no choice but to stop by. I was the ONLY customer walked in during peak lunch hour. How ironic? I gave them a high 4 star rating for how I was treated. For sure, I will stop by when I am in town next time

They used to offer nice to decent service about 2 years back but since then I have just noticed the service standards to be very very low. As other commenter have suggested the agents are really lazy. I went to renew my insurance and asked the lady on the front desk and she asked me to wait. After 15 mins I asked her since the office was all empty on how much more I will have to wait -- The answer was I have emailed them but they have not replied to it yet ?? I mean emailed the agents sitting beside you !! cum on ??? R u kidding me !! On my re inquiry she went and asked the agents sitting idle if they can attend to me and the answer was we are waiting on someone. The worst experience I have ever had they should hire better agents. I do not blame the lady on front desk as she was just doing what she has been told to.

Very kind and helpful tips were given by the front desk personnel.

Worst place ever. People here never pick up phone. Even at office no one ask if you need any help if you walk in. Better to contact online customer service than this place. Horrible service and rude people. People here enjoying time to gossip/lunch and wait for their pay checks. Owner will lose this business soon for sure. So dont waste your time and go to better place.

Staff was very welcoming and friendly. Place hard to find but neat inside

Sarcastic workers, rude! and bad customer service. i would recommend NOT going here, they will only waste your time.

Efficient office and increased my coverage while lowering my premium!

I needed maps and tour book. Mission accomplished.

Agent was helpful, took the time to find discounts for retiree

Great service. Friendly staff

I have always been a fan of triple a but this place. . . They never return your calls and you can call literally 10 times in one day and always leave voicemails and nothing. I waited 2 days and nobody ever returned my call. I went into a different branch and just cancelled my policies and went elsewhere. I cant believe an insurance agency doesnt return calls and or return emails. Ridiculousness !

I have had this insurance company for a little more than 2 years. I recently had an accident with another driver, did a claim and ends up thats its my fault! Even though she hit me by behind! Now I have to pay out of my pocket to fix my vehicle which is a 2016 model! Have never had such and experience with an insurance company

Always helpful. Yeah you have to wait a little bit but the staff is really friendly. Been a customer of AAA for about 5 years and have always done business with this office

I havent had many problems with AAA but the towing companys they use are terrible. And do not take care of customer needs. The tow truck driver lost my car key and went ghost now Im stuck with my car having no key! Be carful of what company you trust with your belongings.

Came to sign up for auto insurance, and got Claudia. Worst experience ever, she DID NOT know what she was doing I was adding the numbers up for her and she was trying to sell me the highest coverage ever and when I told her no, she said oh it does matter its only 10 dollars more. And when I told her I just want to focus on auto and renters insurance she kept trying to sell me life insurance, for a free water mug....what idiot she was, she was the WORST, if you ever go into this office make sure you do not get her, she could care less about you she just wants her commission.

Very helpful and friendly service people

Called to get travel info for the Hill Country in Texas and the lady was very nice and went out of her way to get me all of the information I needed. Thank you.

WORST SERVICE EVER!!!! AGENTS ARE LAYZZY AND DONT WANT TO DO NOTHING FOR YOU. THEY ARE JUST THERE TO GET THERE CHECKS.

Very professional place

Very helpful, friendly and professional.

Great informative & friendly service

Very responsive

Good service

Great place

Just fabulous

The best place

Gooooood