Please see my Yelp post regarding Van Hyundai in Carroltown Texas. I can not imagine a well known business such as Berkshire Hathaway would tolerate the underhanded business dealings happening at that dealership. The service we encountered at the dealership was stunningly horrid. We are planning to consult with an attorney regarding our experience. Someone must hold them accountable for their deceptive business practices.

FRUAD, DECEPTIVE TRADE PRACTICES. I contacted Berkshire Hathaway Automotive regarding attempted FRAUD by one of their dealerships, Richardson Chrysler, Dodge, Jeep...Not only did this BHA dealership demanded, and stated that I had to purchase a 2500.00 extended warranty ON A BRAND NEW JEEP in order to get financing, But this dealership lied to me through out the entire process, Pulling my credit 6 times with a withdrawn authorization, but lied to me, as well as the salesman stated I would recieve a 500.00 Military/Veteran discount since Im a HONORABLE DISCHARGED U.S. VETERAN, Which was s LIE as well......After BHA was informed of this attempted fraud dishonesty and provided documentation, text, sales contract...BHA DID NOTHING, DIDNT CARE........BHA DIDNT CARE. Not only is a Forced purchase of an Extended Warranty required to obtain financing, But its ILLEGAL under Texas State law as well as FEDERAL LAW ( FEDERAL TRADE COMMISSION)Anthony West

Ive worked for Berkshire Hathaway Automotive since we were called Van Tuyl Group. Wonderful place to work! Each day is unique and enjoyable!

I reached out to Berkshire as the headquarters and owner company of a dealership I was dealing with. I wrote to them and called them about awful mistreatment and mishandling from one of their dealerships. They sent my complaint to up and all that was written back to me from the secretary was to deal with the General Manager and they couldn’t do anything. I was hoping for at least an apology. There was lack of response and customer service not only from the dealership Delray Honda but even from the parent owners Berkshire. They ignored a very credible complaint. I’m saddened and feel completly disrespected at how all this got handled. I ended up buying my car with another company due to how they treat their customers and choose to not keep their dealership accountable. Clearly they don’t care about the people but rather just a sale.

Love working here. Great team, collaborative environment, learn something new every day.

Great company great people to work with I truly enjoy being a part of this team

I have bought cars from 3 of the dealerships and have had nothing but the best experiences at all of them.

Great place to work surrounded by smart and friendly people. Better together!

Berkshire Hathaway Automotive is a fantastic place to work. Everyone is very friendly and kind. I look forward to growing my career here at BHA.

Amazing Company, great team to be a part of.

Wanted to shsre a dredfull experience i be recently had with one of your dealerships in Surprise Arizona namely Surprise FordThey out & out lied to my daughter and myself we had looked at a 2017 Ford Edge on Saturday 4/22 and came to conclude there was no deal to be made based on what we wanted to pay, ( not a problem thats life )However we were cantacted by a sales associate named For Thomas on Tuesday evening and stated they were willing to accept our offer and to come in to the dealer to finalize the deal. After cutting our dinner short and rushing in only to find out wse were lied to and they would not stand behind the commitment even though we showrd them the correspondence stating they were going to accept our offer.It appears this is S.O.P. for this location and they have no intention if keeping their wordI know this probably falls on deaf ears and nothing will become of it but may it will be fair warning for other readers

I had purchased a pre-owned car from Acura of Peoria, a Berkshire Hathaway Dealership, in Peoria, AZ. This morning we decided we needed a different car due to commute. We went to trade it in to a different dealership and got told that they couldnt take the trade in because of structural damage to the vehicle back in 2013. Acura of Peoria never disclosed this to us. The vehicle is worthless and unsafe to drive. We had to take a loss and got rid of it just for that same reason. I will never do business with Berkshire Dealerships again.

Camelback Volkswagen in Phoenix, Arizona is part of the Berkshire Hathaway Automotive group. This particular dealership has chosen to take advantage of a 72 year-old grandmother who is on a fixed income. The grandmother is near and dear to my heart as she is also my mother. She went into Camelback Volkswagen in DECEMBER 2016, turned in her leased Jetta and left with a new teased Jetta. She specifically told the salesperson that she had gone over her milage limit and asked that the salesperson calculate any additional costs. As mentioned above, this 72 year-old grandmother is on a fixed income and cannot afford an increase in her monthly payment. The salesperson said, (and I QUOTE) “Don’t worry about it.” So, they proceeded with the loan documents, my mom’s payment only increased by $9 and nothing was ever mentioned again about any additional costs. My mother returned to her hometown of Yuma, Arizona with her newly leased Jetta. Low and behold, in March 2017 my mother received a letter in the mail from Camelback Volkswagen’s finance department. This letter told my mother that she owed over $3,000 because her car was sold at auction for less than what was owed. THIS WAS NEVER MENTIONED to my mother back in December. My mother immediately reached out to Camelback Volkswagen. After months of avoiding her calls and not returning her calls, one of the employees at Camelback Volkswagen (Regina Hale) told my mom IN PERSON that she would resolve the issue by October 31, 2017. Well, it is now January 2018 and no one has resolved this issue. My mom has worried about this issue for more than a year and has attempted several times to reach out to Camelback Volkswagen. This dealership has consistently and purposefully chosen to ignore my mom’s efforts to resolve the issue. Their customer service is well below the Industry average and after researching customer reviews found on their social media sites it is quite evident that Camelback Volkswagen has had similar issues with lots of other customers. It is my hope that this review is one that can reach the appropriate person at Berkshire Hathaway Automotive who can contact Camelback Volkswagen and investigate this unprofessional sales tactic of not disclosing information about their lease program. In closing, I myself have reached out to Regina Hale via email on November 10, 2017 and have yet to receive any response. I have also written a review on Camelback Volkswagen’s Facebook page. I can only hope that this is a concern for Berkshire Hathaway Automotive.

This review is specifically concerning my experience with Toyota of Deerfield. I would hope someone at the Autogroup would be more responsive and responsible since the dealership is a part of their group and representing them. The dealership sold me a lemon and refuse to fix it or give me any reasonable options. Ive had the car 1 year and since month 1 its had bad engine. I would like to preface this complaint by saying that I have made numerous attempts to get the situation rectified by the dealership before making this formal complaint. They never helped me which is why I am escalating it. They gave me no choice. I purchased the vehicle in september 2016 and it had recurring engine trouble, battery trouble, and other electrical issues. I was also told to purchase an extended warranty and gap insurance that would cover any issues I may experience. EVERY TIME I brought the vehicle in for an issue the service department tried to charge me, ignoring the extended warranty. The problems with the vehicle began immediately The check engine light came on a couple of months after purchasing and I drove to dealership to have it checked on. When I got to the service department a young man told me he would look at it. A couple of minutes later he said he turned it off and theres no problem and I went on my way. Less than 3 months later I noticed my lights seemed dim while driving at night and my check engine light was on again. I set a service appointment and came in around the holidays in December of 2016. After the service dept. inspected the vehicle they determined it was a battery issue and replaced the battery. They assured me the lights were working and I left the dealership. That night I realized the lights were STILL not working and I was essentially driving in the dark which was both scary AND dangerous. I went back AGAIN to the service department when I was able to and explained the situation. After waiting for several hours they said they would replace the lights. The real problem, which I can only assume is the engine, was never addressed. When I brought the vehicle back AGAIN June of 2017 I spoke to the serve representative who said they would have to charge me almost $200 to diagnose the engine issue. This was the first time I ever heard of this charge and dont understand why they did not investigate the engine issues in the first place in 2016. They claimed we charge the diagnosis fee in case you decide to do the work elsewhere which is ridiculous. I have an extended warranty with them and had no intention of going anywhere else when I have coverage. I told the service agent I would leave the car for the weekend and to please call me and let me know where to go from here. He called me a day later and said we need to do further diagnosis of the vehicle its very involved and we cant even get to what we need to get to in the engine because its a Volkswagen. I went back in a week ago and spoke to John Dearring, GSM/Finance manager and he told me he would speak to the service manager and contact me with a resolution and he never did. I called him 3 times and emailed him. No response. I finally got him on the phone today and his response was I spoke to the service department and we only have you coming in here twice which is unhelpful and inaccurate. The lack of care and customer service I received was unbelievable. No one called me back, no one offered any kind of help and Im paying for and driving a car that I have to restart twice just to get to my office down the street from my home. Its unconscionable to treat a customer this way. This car is a complete lemon and has been from the start. The situation was handled VERY poorly and there is still no resolution and I am stuck with the same problem I had since I purchased the vehicle.

Always a warm greeting when I walk in. Very clean place and tons of employees who love to help. Thank you for everything.

Serramonte Ford has the worst customer service and service department that I have ever dealt with. Avoid this place at all costs, or it will cost you up the wazoo!!

Horrible bait-and-switch misleading and deceptive business practices I wouldnt take a car from them for free.

Great company to work for.

Best company on the planet to work for!!!!!!

Great company, super folks

Friendly people and easy training

Great place to work!

Awesome place

Great experience

Here for training