The person who helped me I believe was Aaron and the manager Beatriz they were both super helpful and were able to answer all my questions and switched my Sprint account to T-Mobile. Made the process super easy thought it was going to be a hassle.

Aaron was super helpful helping exchange out my phone from the defective one, answered all my questions & set up the new phone! Everyone at this store is super friendly even the manager Adrian! I will recommend this store to all my friends and family!

Osman was blurry professional and a great guy! He took his time to ask us questions about our needs and gave us great recommendations this is what T-mobile is all about customers first! The location itself is always busy so make sure you know their is a wait time but be understanding because it’s a corporate store and they take their time to resolve our issues. Thanks osman for making our experience great!

Out of blanket.(1pm)Hey, dont advertise that youre giving away items for free.

So today I went into T-Mobile got assisted by a girl name Nayeli and I do have to say this was the worst experience I have ever had. Are usually come into this one and get treated super well and have great customer service but unfortunately this time I didn’t. I feel like she needs to work on having better customer service and assisting a lot nicer and maybe a smile on my face.... Horrible!!!!!

Love this T-mobile the guys there have amazing customer service! I’ve been helped by Arron and also the manager Jose and they both were super courteous and helpful. Always a pleasant visit. This is the only location I’ll go to from now on.

The worst store Ive ever been, After 16 years with T-mobile thanks to Osman Mussa (t-mobile expert) Im going to another company,, Jose Vallejo (store Manager) refused to talk to me and refused to give me his boss info. He send Osman to tell me call C/S for His boss info, 16 years with T-mobile went to the garbage thanks to those two people, if you go there to buy they treat you well since they earn commission, but if it is for problems they ignore you and they will not help you ... thanks to those representatives of T-mobile, T-mobile won a full and descriptive complaint with the FCC

Stopped by to check something out at 8:50pm and they had the doors locked when they close at 9pm.Several people working with a set of customers inside.Noone budged not even the security officer.This is supposed to be a CORPORATE store!!You arent supposed to close until the POSTED TIME!!

Aaron was amazing! Very helpful and proffesional; would definitely recommend coming to this store!!!

The young lady help me to get my phone working.

The manager (Jonathan) was very helpful during the process of transfering carriers. He knew very well what he was doing and was very patient

Today I have the worst experience in this store, her name is Maria was very rude telling me that shes not even supposed to helping me anyway so there are a list 6 people talk me not to go to this store but its the closes to my house, so please do go to this store anymore please

I’m not sure the name of the guy who attend us but let me tell y’all he had the most outstanding customer service. I mean the whole shift was awesome keep up the good work guys!

What is up with the trash can at their front door??? Disgusting.

It was terrible the system was not working properly and now I have to go back because of T mobile system problems.

Outstanding! The reps are always very courteous and willing to help. They take their job serious and very patient with you.

Dennis was great help will be coming back to him and this store thank you guys

Very bad costumer service, waiting for more than 30 minutes to make a payment, it should be someone take payments.

I got the insurance for my phone, after me saying 3 times to the guy I didnt want it, because he said, your deductible is just $50, no matter what happens we will fix it so I finally agreed, now, that my phone is broken, I found out Im on tier 3 on the protection plan, so I have to pay $100 to have my phone fix. Its disgusting finding out that you as a customer were lied 3 times about something so simple as a plan protection. So, just be careful if you go to this store, ask as many questions as you can before you sign anything, obviously they DGAF.

In and out in 5 minutes. The associate was professional knowledgeable and relatable. Good experience.

They are very helpful. This Monday I went into the store. In less than a minute I was greeted and helped by Osman. Osman listened to my problem and quickly resolved my issue. Thank you.

Jesus Martinez is such a great guy. Thank you!.l I really appreciate your support services. My phone is running smoothly now 😊

My experience was fabulous thanks to Aaron Martinez. He took care of me like nobody else. Me and my son got exactly what we like and more!! This place is totally recommendable and again Thank you Aaron!!🙂

Representative Emma helped me. Really recommend her. She knows what she is doing. She got me a good deal on two service lines with unlimited everything! Also got me an amazing deal on two cute Kate Spade iPhone 6s Plus covers and a matching wallet with them!! Definitely go visit Emma at this T-Mobile Store!

Great store but very bad customer service never go to this place most of the employees does not have any knowledge about phones if you ask any questions right away they say I dont know in a minute they will cut corners and start chatting with other associate then you have to find them very long time wait use to be a very good story back in years but now its kind trash will never go back to this store again I am with tmobile for years and they should address this get some people with knowledge and willing to work instead of young kids who try get rid of customers

Very good service the people who work there is very nice and friendly and help you with all you doubts outstanding service :)

Visited today and had an excellent experience transferring service over from another carrier. Osman Musa was quick, professional, and really friendly. Would be happy to do business here again.

The team here is amazing! They were so helpful and prompt to get the service taken care of. Paul and Dennis are my go to guys, they’re so helpful and polite! I definitely recommend switching to TMobile! You can tell the team knows there stuff and I won’t be changing carriers!

Worked with Victor Rico in setting up service for our business tablets that we use for doing flooring estimates he walked me and our owner through every step In setting up service. All around great sales rep to deal with!!!

Went to activate my 2 galaxy S20s & move my number over, no real help ended up just calling T-Mobile customer service from the store and they did it in 5 minutes

The sales representative Aaron Martinez, he gave me excellent customer service. He clearly explained everything to me. Thank you

Julio is the best associate here, if you want someone that will go above and beyond there way to help you, please go to him. I just got lucky and had him help me, i will make sure to have him help me with any future needs! He makes me proud to call myself a T-Mobile customer, he is a great asset to this Company! Thank youu Julio!!!!!

Only negative thing about this place is the parking because of the construction. I dont remember the guys name that helped me but was definitely nice, introduced himself with a handshake and took care of my need very quickly. The store has been remodeled and feels very nice.

They allowed someone under my account get a brand new phone without letting me know it’s ok to purchase the phone. The person is under my account but I’m the account holder and I didn’t agree to any purchases on my phone. No one called me to see if okay to add more charges in my account. And this isn’t not the first time this location has done it to me. Twice. Also a few days later the “store owner” wanted to follow up on the experience at the store and I let her know that I wasn’t aware of a purchase on my account. And they never replied back.

Good experience with the staff members

My phone is still not fixed.

Employees at this store has limited knowledge. They were not able to find the plan that I asked, finally I helped him to find. Also, they took more than an hour to setup my account, finally 4th time he was successful.

I had a great experience here. I hate going and this time it was easy, and quick. Good service. Music was loud and made it fun, my daughter and I danced the whole time.

Great customer service. Dennis was very kind and patient. He took the time to go back and look for something that we really wanted.

I really like the employees, my problem is with the service. I have tried on several occasions to contact customer service about loss of service in my home. No connection between 12p. and 12a. Works fine all the other hours. No answer to 611 calls, or emails that Ive left. When I contact a store they tell me to call 611! Almost 6 years and thousands of dollars, this is what I get? Price is good, service is sub standard!

Thanks Kamil for everything your did a great job with Stephanie and I and Jose thanks for the cable info

Great service by Dennis. Had a quick and easy process

They are having some issues with note 10They are going to get me a new phone

WORST EXPERIENCE I went to get a phone and I was told My phone bill was going to be less than 100 each month. A month passed and I have autopay and I get a charge of $157 on my card. I went to the store and they told me they accidentally charged me for 2 lines instead of one, after talking to them and seeing if I could get my money back they told me I have to buy something in the store in order for them to discount the money on the next months phone bill. Pretty much telling me I had to spend MORE money out of pocket in order for them to discount it for the next bill Never did they even apologize for charging me for 2 lines They didnt even give me my money back they just told me to call 611 myself. I just want them to take responsibility for their mistake I hate going to the store every time I go they try to sell me stuff I dont want or need it feels like their just trying to sell and get as much money out of u as possible.

Last Thursday I went to start my new service with t-mobile, my experience was great. Probably the best one Ive had with starting a service and the best thing about it was that guy, Paul, was never once pushy on getting anything and was completely helpful and had the best attitude! This t-mobile is doing it right!

Typical phone store these days, lots of pictures and some demo models but never all available. they probably change too often to keep up. Lots of customers and a short wait for service, less than 10 minutes. Very personable staff, courteous and professional, swapped my number to new phone (Pixel XL) not bought in store in about 4 minutes most of which was waiting for update downloads. Even though they dont sell the phone, he still knew more about it than I did... awesome customer service in this day! Advised me on new plan details, but also confirmed i was already on best plan available. Used this store before and will again. TMO customer since days of Cingular.

Long story short. The guy walked out on me saying that I was throwing Stuff on him. Really? T-mobile can seriously do better than this and can properly retrain some of their representatives to be not just motivated by the sales numbers but customer service as well.

This store used to be a very friendly store. Today, got no help...the sales guy didnt even seem to want to help me because I had no insurance on my device. He should habe been able to recommend somewhere to fix my device. Not friendly at all...he needs more training besides the word no mam

The music is always a little too loud. Nice salesperson... Knowledgeable.

Victoria was outstanding 👏

One of the best T-Mobile around. Feels great and entire team is very friendly. And Trust me go to this guy name Kamil Saiyed. I think he is Indian probably. He is one of the best out there. I had some issues with my bill and when you go to store for bill issue, they don’t wanna help much. But this guy Kamil went above and beyond to clear my all hesitations. He clearly gave me side by side experience being very transparent. Helped me to reduce my bill. Thank you very much for great experience. He made me feel like T-Mobile for life.

Julio is a straight up liar; Adrian is incompetent; and the manager is unhelpful. The only saving grace is Alyssa. My family and I have been useful tmo for 8+ yrs and I came in for a cell phone deal and plan upgrade. Julio lied about an accessories promo that wasnt applied and the plan & phone deal that was promised took 6 months and multiple trip to resolve (by alyssa) and never truly got fixed b/c the promo period passed.Notes: if you dont see changes on your bill within 2 cycles then go see them immediately and dont let them tell you to wait another cycle since the paperwork gets shipped out after 3 months from the store

Took forever had no assistance

Plans are a bit pricey, staff is nice but I feel like they should explain the full benefits of switching carriers.

This is the best T-Mobile around. Thanks to everyone. They are always attentive and friendly.

Alyssa was very professional and curtious in assisting us resolve a critical issue, going above and beyond to ensure we were taken care of and treated amazingly as a customer. This location is highly recommended.

Kamil and Joe were super helpful and really worked worn my husband and I to get us a steal!!!the Samsung rep was helpful too!! Thanks for getting us connected again!!

Jody the young man from Oregon who assisted us is a power house of knowledge.

I love this location the guys acknowledge and greet you as you enter the store. They also help you with what ever problem big or small I went in today with a number transfer and I have been to three other location in Grand Prairie that have no clue what their doing and the guy at Irving Mall was very patient with helping me through my process will recommend this place to every one...

Dennis was awesome. Helped us get switched from our old service.

Mine and my fiance experience today Tmobile was very excited and Pablo was very helpful and help us with everything we needed and answered all our questions! :)

Good customer service from Gilbert. They were very busy, but he made it a point to check in with me as he continued to assist his other customer.

Merely looking at this stores individual website, Im insulted. The inventory is terrible, and its a hassle to find anything worth while. I wont even attempt to potentially waste my time going in because the website was a huge detour.

I was very impressed with the service that Ricardo gave me

Pau Cast was amazing !!! The manager made me feel special

Ive been to multiple stores & most associates are rude and not helpful. The guys were so helpful and had my issue resolved within 5 mins. They explained everything to me & even gave me tips to help me with my phone. (Its been dropping calls and shutting off randomly) My fav store by far♥♥

Marie Ceballo was great she answered every question we had she made my switch super easy and was a super great person makes you feel super comfortable, I also liked that in a moment the store all of a sudden got full and the whole staff worked together and all customers where taken care of

Saturday morning I Went in for an issue I started having with my Phone on Friday night. The issue prevented me from using my phone so I took it the next day. Walking In to the store I was greeted by a young man, He asked me what I needed and I explained the problem. Basically my phone was trying to restart itself and having a database clearing meaning all setting would reset. I did not want that or I would lose all data. The man took my device, took out the battery and restarted it. It took 5+ minutes to get it back up only because he did exactly what I did not want to do. While he waited for the phone my fiancé and I went to look at phones, then went to the gentlemen too hear an update. to find him trying to update my gmail because he knew what he had done. I told him to go into my contacts to see if they were still there. They were gone so that confirmed with me that My entire phone was swiped out, contacts, phones, apps etc. Mind you that I bought this phone December 2016 so its only 6 months old. After getting frustrated with this man after what he did, I requested to speak to manager or supervisor. I spoke to her and explained to her what the issue was. She basically called me a liar and that none of the employees reset data without the customer permission or it was an accident. I told he did not give him permission to restart it. I told him not to because it would lose my data. So what she answered what, Do I have a drop box to back up data? I said No I do not. She said well there nothing we can do for you. I wanted to slap her but instead I asked what are my options. Se said you can talk to the man I was helped with. I told her no because he doesnt know what he is doing . So another person helped me and gave me options to get a new phone but have to pay the remaining on what I have on my phone plus a down on the Phone I get. He also told me I could get a phone through T mobile but itll be used. Or you can get a Samsung phone and get in within 5 days. at this point I was just frustrated and wanted to leave without a phone. I did not care anymore. So I went with T mobile Phone and told them. I will finish paying off this phone so I dont have credit or anything but after that, I AM NO LONGEER A T MOBILE CUSTOMER!! worse service. I dont remember there names but I went Saturday 6/24/2017. around 11:30-12 :15. My family and I have been with t mobile for many years and Saturday with the help of these two people, They have lost a customer.

Great customer service. Makes it worth the wait.

Check it out. At the T mobile store located at 2501 W. Airport Frwy. #100, I want to point out an outstanding sales representative. His name is Julio. He geniunely cares about what will fit your personalized needs for your wireless service and devices. So if your looking for 100% customer satisfaction just know hell give you 200%. A truley dedicated team player for an excellent wireless service provider. As a T mobile customer, I expect your director in charge of relaying this information to be as great implementing this request for me, as part of T-mobiles great expectations of theirrepresentatives qualifications of are.I hope they read their reviews. Sharing to the public and nearby residents.Sincerly, DLFlippinIrving, TexasA very satified customer that shares with people about t mobiles highest level of quality service at store level. That counts the most. Fyi- Im very picky about sales reps. everywhere I shop.

Very slow service. Just take your name dont seem to care people are waiting... on their phones and walking around.. few team members actually working.

Dont ever go to this t mobile they rip off people there price its high there employe its lier

They are helpful but most of the associates are jerks and dont dirrectly fix the problem. Making it more complicated then it originally was

Great service, friendly employees. Paul is the best.

Loud music and cursing sales people. No thanks, not going back

Very helpful

I had bought a apple device 2 months ago with insurance . When I had try to pay next month bill there was no insurance?They told me, they still trying to enroll insurance . Let’s see....

I was given a free case and sd card when ordering my new phone. Turns out I signed a payment plan. Forging signatures is not a respectable business practice.

They were very helpful and was nice to switch me

I had to wait over 30 minutes, employees where just talking with each other, the manager didnt say anything, they were. Checking their phones and texting while we were waiting.Unacceptable.

The customer service is okay. Rarely do you have to wait a ridiculous amount of time to be attended. But when I call here theyre always so rushed to end the call.

They dont have a good deal its different than a T-Mobile online or over the phone.

The customer service is nice and the store is very clean but the waiting time is horrible i had to wait almost an hour

Cool but packed with customers

Customer service was fast and very helpful

They put 9am as opening hour on google maps but they open at 10am. Had to wait an hour. Imagine a place inapt at such a basic issue..

Good service provider store but all r liars!!!

Waiting 40 min just to make $800 payment

Awesome like always

I waited about 35 mins. Just to make a payment

Very friendly fast efficient

Bad customer service .... they lied to me .

DO NOT GO HERE. I got scammed at this store, I was told my plan is gonna be $250.. well it ended up being $460. Im not sure what Im gonna do now... Lies after Lies.

50% off select phones and service for military

GREAT

You is a good environment

Customer service suck on this place

Good service

Good service

Good service