Car audio install experience was Poor, to say the Very Least. Nothing went as planned & the ordeal spanned over at least two weeks, only for me leave with a portion of the work I paid for complete. If theres anything you want done to your car audio outside of the absolute simplest most basic task, for the sake of your time & piece of mind, take your car to a Professional. The particular installer I had (Matthew Sanchez) appears to have only entry-level Community College knowledge in regards to wiring and installs, as indicated by the reaction I received when I took my car to an Actual Professional who had to redo the work Matthew Sanchez Actually did. Or somewhat did I should say. One of multiple Flubs was the wiring was held in place partly by electrical tape, as opposed to being secured in a more Professional Manner. Matthew Sanchez was courteous & polite throughout. However, courtesy & politeness alone wont install a radio & make your sound system work properly. The additional$1,248.23 I paid the Professionals,, DID. Just know, that getting a Free Install with your product doesnt necessarily mean that youll be pleased with the results, or that there will even BE results. I cant speak for the other installers at that location. But what I can do, is tell you I told you so, if you read this review, disregard my advice & have a similar or worse experience. Which I will GLADLY do.. 💯

Got a XBOX X here the other day. Store staff was great and allowed me to come back later to pick it up. To bad so sad for the people who admitted they were gonna try to resell the ones they ordered and were denied the sale. Thx though I had a good laugh about that all day. Shame on you if you are a reseller.

3 years ago this best buy was well kept with awesome high end displays and plenty of inventoryNow they look like theyre going out of business, their entire showroom looks like an inventory closeout emporiumI hope theyre just getting ready to remodel or something

Issaquah Best Buy is my store. They are very helpful. They do get very busy

Pretty nice and clean store, friendly staff and well stocked. The floor associates are around to help when needed and wont bother you when youre browsing. Fairly fast and friendly checkout.

Very pleasant. Worked with John who was able to tell me pros & cons of 2 laptops. Very helpful!

Really appreciate being greeted upon arrival as well as asked if I needed help when visiting the different departments.They have demos of tvs and speakers and such. You can see and measure the appliances to be sure theyll fit at home. Waiting for a good sale is what I like to do, and then pop in for the latest technical or fun stuff. Bonus! They will recycle most old e-waste, used printer cartridges, and even plastic shopping bags!

Was going to buy a new fridge and stove. I had researched and already had the model numbers ready to be ordered. Went to the appliance section the end of May, 2021 and waited for anyone to help me. Opened every single fridge and stove door, trying to make eye contact with employees, trying to get anyone to simply ask if I needed help. After having a couple employees walk past me and nobody acknowledging me at all, I left and spent $4800 on appliances at Costco. BB really blew that sale.

Best Buy does not answer their phone. You are sent to a national answering service. If you do not select the only options on the phone, then you cant get help. You have to select their options which primarily have to do with sales support. They charge me for a yearly tech support and update to the Microsoft 365, but they do not let you know ahead of time exactly what date they will do that the next year. They also had the wrong e-mail the entire time. I cannot leave my laptop with the Geek Squad, and I believe that the issue should not take more than a half hour if they know what they are doing. However, they have to take the computer and probably will not work on it for at least a few days. It is extremely important for my work. Microsoft has caused a problem with Chrome when updates were applied in May. They also installed some things on my laptop that I did not authorize. Microsoft has been very manipulative in order to get customers to use Bing and other services. I tried going back to an earlier version and it was not fixed and uninstalling it and reinstalling it. I also believed that I have a virus on my computer even though I have WEBROOT as part of my purchase. I am not the only one who has experienced this issue. I do not need a tech support person from Best Buy who is only at a certain level, which makes me waste my time trying to explain the issues to them and get it corrected. I dont like being transferred to another level. Tech support is tech support.

The worst service I have ever recieved anywhere. Our problem was a broken laptop screen. Lets begin with: you cannot talk to anyone at the local store. They misspelled our last name and email and then told us they could not change it in their system. They closed the first work order with no communication with us. Online tracking app said it was repaired and picked up so we had to physically go to store during COVID to figure out where the laptop was. At the store, in person, they told us that they created a new work order with new number, so we tracked the new service number in their app. After another month, we looked at the app and it said the the laptop was repaired and ready for pick up. Big surprise, when we called and talked to a national service person about pick up. She told us the laptop was not repaired and we needed to come get it. No explaination why. Held laptop for 7 weeks. App lied to us. Terrible communication. Laptop still broken. Terrible experience with Issaquah Best Buy and Geek Squad! My guess is that they are sub-contracting with a regional repair place. Update: able to fix laptop in 5 days using a local computer repairman for $100 less than their estimate, strongly recommend you avoid Geek Squad and this Best Buy.

Great if you cant wait for Amazon... otherwise expect a 20-80% mark-up!

The associates at Best Buy have been pleasent and have yet to show me one of my main pet peeves in retail. Guessing the soultionThe return policy is flexable. I usually have the original box, and within the money back time frame. I had neither, but still received store credit.

Excellent customer service. Mason helped us out so much and was very knowledgeable. Definitely recommend this store, nice and clean with a great selection. Best Buy will price match Amazon which makes shopping for great values on the Internet and locally getting the item same day possible.

Came in for an over-the-stove microwave and was in and out quick! Best thing was that it was in stock, so no waiting days for it to be delivered. Thanks!

The staff was especially helpful in explaining the differences between options. Very knowledgeable and low key; no pressure sales tactics.

Checked out new TVs, but got a better deal next door at Fred Meyers. $325.00 for a 58 RCA.

Nice kid up front. Usually, if you can get their attention, they are decent. They’re not always the most knowledgeable, but what do you expect when a corporation lie this tries to just hire the cheapest employees and try and build the best margins into their quarterly reports? Did I just say that? Seriously, they are the only option for some things when you need it quick in terms of electronics and some alliances. And they’re open late almost every day!

We were sold an open box TV as new without a power cord. We drove back to return it and didnt even receive an apology, only an I dont work in that department. I tried to shop local and ended up ordering from Amazon anyway. Please try harder on customer service.

They dont have MacBooks on display so you need a blue shirt to help you, which is fine. The issue is there only being one blue shirt already helping a customer, despite there being half a dozen other customers also needing help. Stood for almost 10 minutes looking around for another blue shirt with no luck.

Very thoughtful staff. Looking to replace refrigerator. Proper Covid-19 protection protocol made feel safe and yet a friendly interaction with the sales team.

In a nd put quick with new Roku TV. Love it.

Adrian was of excellent help, I needed a camera for my computer, a headset, a USB hub and a surge protector extension cord. Excellent transaction. Thank you.

Youve been to one Best Buy, youve seen them all. The TV guy there was super helpful in my purchase of a big, big screen TV. They price match with the Internet as well-no gripes. Recommended. More recently, they were very helpful with open box specials; in my case Sonos. I got a great deal, $100 off on a Sonos Play5. Sweet!

Great service overall. Had a dash cam installation completed here and so far so good. There are only a few locations in the Seattle area that do this level of installation so it was a bit of a drive coming from the Seattle area. There was a mix up in appointment type that caused it to be rescheduled but the team handled it well, so be wary that other locations may not schedule your appointment correctly if you are coming here. Plenty of parking available.

Very helpful staff, great selections. Market prices on most items.

Extremely friendly staff, descent deals and easy return policy.

I had a great experience there buying my new TV. Very helpful customer service. Highly recommend.

Good selection. Pleasant, helpful staff. I came here with some questions about upgrading my PC and the guy that helped me out took the time to make sure the SSD I wanted to buy was compatible with the PC I have. It worked out perfectly.

Very helpful staff but my issue was not solved

Good selection, and better than buying sight unseen.

Store help was fantastic. Liked it.

Quick friendly curb side service available for shoppers who need contact less options. Usable via an easy to navigate app.

I LOVE Best Buy. The staff is very helpful and goes above and beyond for their customers.

Like more electronic appliance stores these days. Less of what you need. More of what you dont. Could be pre collapse like Frys who denied it everytime I visited them for a year.

I went here for screen protectors for two cell phones. Was feeling pretty annoyed at the prices (they arent cheap!)I did a price comparison and saw the same protectors on Amazon for about $20 less. The clerk immediately matched that price and I left happy. Doing an exchange (with a legit receipt) has always been a quick process here, too.

This store did a great job resolving and taking care of a problem that I had twice at the Bellevue store. Good job !I will make the extra drive to go to the Issaquah store from now on.

The experience is a real hit or miss. Today was awful. I bought so many things but the guy attending was just in a rush to sell, and had no interest in sharing details or differences between the profits. I avoid this BestBuy is I can:

Than you Aaron, who helped me to find a 1st Gen iPad case and gave helpful information on upgrading to an inexpensive device just for watching movies. I didnt feel that he was rushed to give me an answer to move on to the next Customer as I has happened in the past at other stores. Customer service was A+++

Very helpful employees and they got me what I needed not what was the highest priced. They even recommended other places for stuff I could find more what Im looking for for a couple things!

Too nosey... Hastle me just walking in the store.. and they didnt even have the kittens or goldfish that I was looking for

This location is great! We had a great experience today with Felipe buying my son a laptop. He’s amazing! Thank you so much

Bought a laptop a few days ago for my son and it developed a vertical line of dead pixels on the screen. Brought it back and they replaced it with the exact model in 10 min without a question. Great service, thank you!

One of the best Best Buy establishments in WA State. During Covid times, their Curbside Pickup service is top notch. Very great service here.

Whats to say? Its Best Buy for Christs sake! Unfortunately, they no long have a large range if items with a good selection at a price item range everyone could afford. They use to carry enough tvs that anyone could find something affordable and still walk out proud. Theyve fallen under the same greed that the rest of the would has. Everything is about more money. Still a good store you will find something wesome there but you may not want to pay their high dollar amount. There are other stores with many things to choose over with better pricing . Good luck . Happy holidays

I found in order to get help is one of the best is go in looking like work of dirt they are more than happy to help get you out of there in an out service the best kind looking suspicuse helps as well lol

IMO this particular store always seems to have low inventory of specific items and just not enough staff.Changed it to 1 star because apparently there isnt even enough staff to answer the phone. Have called 2 days in a row and sat on the phone listening to lame Xmas music.

Great customer service

Smaller store, bit staff was helpful

Ive come here many times and have always had a very nice experience. This time, a worker named Hunter helped me choose which product to buy and was extremely helpful and fun to talk to. I would recommend this Best Buy. Only reason for a 4 star is because some of the displays are a bit dirty and beat up, and some electronics are even broken.

Terrible service from staff who did not care about what I actually needed and just kept trying to sell me an overpriced labtop - even after I specifically said I wasnt interested and would not be buying it!! Worst electronic shopping experience I have had in a long time and I will not be back. I earnestly hope that best buy goes out if business entirely, these money grubbing leaches could not fix a problem if the solution was simply changing a battery!!!

Justin was amazing this afternoon! I had purchased 6 devices to get all monitors to extend from other places and everything is working as it should now. Please let him know it worked and thank him for me :)

Riley was extremely knowledgeable and very helpful!

Different feel than pre pandemic but still solid

Quick and easy. Lots of staff and in and out with product in 20 minutes. This was more than I expected. Impressed as it was Black Friday during a hard time.

Always impossible to get any help. Meh.

Didnt have what I needed.

I get in this age people love just buying from Amazon and stuff. But Im still a huge Beat Buy fan. Their rewards program is actually pretty good- so I try to buy anything I can here as opposed to competitors. Ive never had any problems with numerous preorders. The buy online and pick up in store works super well. Im not sure if they still do it, but I always got more credit on trade-ins than from their competitors.The two cons are 1) their return policy is a little sketch. Its never given me problems, but theres items youd fully expect the regular 30-days on, and its inexplicably shorter and 2) WHO thought it was a good idea to plaster massive stickers on pickup items. If you are a collector or someone who likes anything displayed- you cannot do the buy online pickup in store because they plaster a massive sticker right on the box- it doesnt impact me, but its just dumb.

Thing are easy to find and the employees are super helpful and knowledgeable :)

Excellent service and they even asked me what I was looking for and directed me to it

In store shopping now but still need the mask. Very helpful staff!

Price match is the best thing that can happen.Staff is knowledgeable and friendly

Good price sim card lots of customer support

Great staff, very helpful and friendly. The IT system in the store is quite outdated, not knowing how much stock is where.

Stores still arent accepting calls so had some frustrating cancelations on open box, online purchases when you cant verify the store actually has the item...

Had an appointment today @11. The appointment was for 2 hour to correct the cam cable wrongly installed by geek squad in the first place.Sharp at 11 I knocked at the door. One of the guys said he’s running late on the job before. Waited till 11:30 when he said I’ll be taken inside. 11:33 I left since they failed to accommodate me. 12:03 & 12:05 I get a call which I didn’t answer by choice. What’s the reason having an appointment if you can’t keep that? What happens if I fails to show up by 11:20? Would he still taken me? Why are 2 standards?

The wait was long, but once I got to the head of the line, it was great.

Ive gone here several times for various things - to buy a laptop, a professional mic, etc - and every time the staff are beyond friendly, helpful, and do everything they can to ensure I find what I need, using their knowledge and experience to help me find the perfect fit. This last time I visited I came in because my laptop was having problems, and not only did the Geek Squad help me sort it out, but long story short they informed me that the warranty was still good, so they were able to send it out for repair! These guys are great, and I highly recommend shopping here, and going here if you need a technology related repair.

My wife purchased an open box laptop for a greatly reduced price. The box may have been opened but I dont think they ever used the laptop it was mint condition!!!!

A bit cold, I wasnt offered color options on a cellphone for example

Matthew in the Geek Squad car installation garage was very helpful and informative. I bought a double din JVC cd/Bluetooth receiver I have been stalking for weeks online, scheduled an installation date & added a dash cam for installation at the same time. The dash cam has been sitting on my desk for 3 months waiting for me to install it but no time or motivation on my part to tackle the project. They will install your devices no matter where you bought them from... that rocks.Thanks guys!

Four stars only because Im not a fan of Best Buy as a company. However, I went here with a friend recently to get him a new Galaxy S10 and the guys at the Mobile desk were awesome. Everyone we spoke with was friendly, knowledgeable, and personable. They spent a lot of time helping us and made it as positive of an experience as it could have been. If I were to buy a phone from Best Buy, I would go back here.

Pretty good experience here. Way too much staff with not enough to do when I went though, employees were chatting and had a hard time acknowledging that a customer was there and needed them to take a break from their conversation to provide assistance.

Great i was able to get what u needed very quickly and it was a very covid-19 save environment

Everyones very friendly! They also have a large collection of tech. I love it!

Just left Best Buy. I will NEVER buy a computer there again! In August we bought a Lenovo Yoga computer for my daughter. It broke in early October. We sent it back to the manufacturer for repairs. They returned it with a note saying it was fixed, and it worked for a week before it broke again (same problem). We sent it back to Lenovo for repairs again. They returned it with the same note, but this time it was broken when I booted it up out of the box.ENOUGH! My daughter has been without her computer for two months of college! Clearly, this issue with the screen (rendering the computer unusable) can not be repaired. Give me a replacement computer, so we can get on with our lives. Did you know that Best Buy requires you to send back a computer for repairs FOUR TIMES before their lemon clause is invoked?!Id rather buy an older model computer at Costco and know that I can get a replacement ANYTIME if I have issue. Live and learn. Both Lenovo and Best Buy have lost me business, and I plan to pass on this story to all of my friends and family.Im tired of being at the mercy of companies who dont value their customers. Its time that these companies understand that poor customer service costs them money.

Going to the store is a good experience but I hope you never need to call to get answers. I waited on hold for 20 mins and never got help. Its like they dont care about answering the phone at this store. Bellevue store answered right away. Management really needs to ensure calls are answered especially during a pandemic when going in should not be needed.

Out of the product I needed, but the staff member was helpful finding an alternative cord that would work & willing to search other stores near by, which I appreciated.

Really great service by all people I encountered.

Awesome selection

My partner and I purchased a projector from Best Buy online and selected the option to pick up in store. The status of the pick up option was in progress for over half the day, and so we decided to drive there around 8PM. The sales associate at customer service, Nick, was phenomenal! I was frustrated at the situation, but Nicks professionalism in keeping calm and focused was great. He provided alternatives of getting the projector, such as driving to Federal Way or purchasing online, but we decided to call it a night. I get in my car, and as soon as I was going to turn my car on - Nick rushed out of the store to tell us to come back in. Luckily enough, he found a projector of the same exact model in the back. I was so relieved and happy, but mostly thankful for Nicks determination in securing great customer satisfaction. Nick, you are amazing and thank you very much!

Clean well kept store. Friendly staff that are genuinely helpful.

Internet did not match stock. Many people look for the item. I end buying the upgrade that they did have in stock. Thank you.

Had a great experience here while picking up a new router and modem.

Staff was very nice and knowledgeable on products and compatibility between them. Geek Squad was able to help my family out with their device issues.

Quick curbside pickup despite crowded holiday traffic

DO NOT GO HERE FOR CAR AUDIO INSTALLS.1. The radio simply is not screwed in or seated what so ever. The entire unit falls out and I can visibly see where this unit should be secured, it is absolutely not.2. This Install is a safety hazard. The radio install has quite simply smashed all my hvac buttons (front, rear defrosters and air circulators.) So what happens when it gets foggy? I have to pry the buttons up with a key or finger nail in hopes I can get it to work.A number of other issues from items not hooked up like auto dim, SirusXM, severe line static, subwoofer not appearing to have been enabled, and lastly the backup camera I brought was broken by the tech so they used 3M tape. I brought a camera because I need it drilled and secured. The wire for the camera just sits on my rear bumper and will be crushed when loading items.

Ive visited this store several times. The employees truly love what they do and it shines when you ask about a product.

Its a best buy... If youve been to one, its probably like that one...

They were very helpful and knowledgeable.

Not much on the shelves and very little assistance

I came into Best Buy looking for a laptop. The first person I spoke to was helpful and directed me in that direction. After walking, the second person I spoke to in the name of Melissa was so incompetent. I was trying to be professional but she kept signing as if she knew nothing about technology. Her sarcasm made me seem as if I was asking too much from a Best Buy employee. She then ignored me acting as if she was needed by the cashiers but just chatted with them. I came in looking for some help and left disappointed.

Friendly staffs. Used Geek squad service to repair a laptop. Good repair service and thorough explanations about the options.

Got my iPhone battery replaced at the last appointment before the prices went up. Excellent online appointment reservation system and online repair tracking. Quick, friendly service. Forget the Apple Genius Bar! This is way better!!I made my appointment the night of, arrived at the store and left in 20 minutes with an estimated time to pick up my phone the next morning. I got plenty of helpful email reminders about my repair pick up time, a phone call, and was able to track my repair online minute-by-minute. Highly recommend!! 🏂🏂🏂🏂

I spend too much money here. Great for people who are too impatient for amazon.

Great TV options but not much in stock :-(

Best place for electronics

I know were in a pandemic but I called today to try and get some help and the woman I talked to on the phone was not only unable to answer any of my questions, but made me feel like an idiot for even having questions.Ive usually had pretty pleasant experiences here so I was disappointed and hurt. Not the place to call if youre trying to get help.

Easy to use Curbside Pickup.

They are doing an exceptional job with in store pick ups.

Wasnt too impressed with the help after paying a lot of money on a new lap top found the same lap top in the open box cabinet for a lot less $ BUT because we had already paid for ours they werent to interested in helping us. Salesperson left me standing there. Not cool Best Buy....