Extremely knowledgeable about local conditions and bike set up. Makes you feel like a sponsored rider with a personal mechanic that takes as much time as needed with each customer.

Personally, i like to find a local shop that has product, overall knowledge, and a place that I can get an honest answer. Found it! Its now my go to shop!

Was recommended by a friend to check this place out after having unsuccessful work done at different shops in Kent and Bellevue. I brought my full suspension XC bike here for work twice. One of the times was a rebuild of the front and rear shocks. The other time was for repair of my rear hub. Adam, the owner and repair tech is very knowledgeable with his craft. Both repairs were done in FASTER times than I had smaller repairs done at other shops, and this was in the middle of mtb season during the Covid bike craze. I feel that both of the repairs were appropriately priced for parts and labor. I also very much appreciate that Adam schedules a day for you to bring in your bike before your repair so that you can keep riding it until he is ready for it, rather than most shops that will hold onto your bike for a few weeks before it even gets looked at. Very happy with my experiences at Downhill Zone, the bike is riding excellent, and I will continue to take my bike there.

I’ve been going to Adam for years now. VERY knowledgeable, professional, always explains everything in a way I can understand. Always suggests solutions/parts based on what the bike or I need/want. He will never suggest anything based on price tag! (Not the case with many other shops). He always gives options but I pretty much choose the option he suggests because I trust him. Adam built two bikes for me - DH bike and AM bike - dream “machines” to me. I get compliments on my bikes all the time. All his work is meticulously perfect to my liking.Thank you Adam for your honesty and exceptional knowledge! It’s very much appreciated!Renata

Adam is knowledgeable and fantastic. When a guy has to answer all my dumb questions and hes busy working on repairs? Yeah... Thats a good cat. Also gave me some pointers on bike changes. A great hidden gem of a shop.

This place is awesome! Very knowledgeable and was very willing and happy to share the knowledge with me in a easy to understand way. He found problems with my bike that the last place that worked on missed or did poorly and fixed it for me.

My son left his helmet at home when almost to Duthie Park. Found Downhill Zone and had great experience with our sales rep who helped us with sizes and fitting. Cool shop with great product.

The best bike mechanic I’ve come across. In fact I had just taken my bike to another well respected outfit for shock repairs. A month later it still wasn’t working just right. Dropped it off at Downhill Zone Issy. A week later the 10 year old bike has never been better. Like new. Very impressive.

The best bike service in Issaquah hands down! Was very helpful with my questions and went above and beyond on the bike service. The only place I will go to when Im in this area!

My wife has an older Marzocci Z1 fork that had a broken spring. Adam was a wizard and rebuilt the fork and it still runs sweet. Adam you are the man! Every time I have brought a bike to him I get it back perfect. This shop rocks.

Why do I not come in here more often!?!I just stayed half-an-hour past closing, chatting bikes with Adam and getting his opinion on a schmancy build Im putting together. He was fun to talk bikes with, and I couldnt help but notice that pretty much all the high-end parts Ive been painstakingly sourcing from a bunch of other shops were in stock, just sitting about the shop. Why didnt I come here first???Dont let the lack of a web presence put you off. Dude knows his stuff, and stocks a bunch of the best, ready to for pickup. Pick up the phone or make the trek out to Issaquah to support a rad little shop.Downhill Zone is my favorite dedicated mtb shop in WA. Id drive down from the border to hear Adams thoughts and be able to walk out same day with great, hard-to-find parts.

My two young’s boys and I went in the other day to take a look at some youth knee pads. The guy working there (I’m assuming he’s the owner) barely acknowledged us and when he finally did he was super short like we were inconveniencing him. When I told him we were looking for some youth knee pads he didn’t even bother walking out from behind his counter, he just pointed to the wall behind us, and said “they’re behind you”. We weren’t able to find knee pads that fit and we left with a mildly sour taste in our mouths due to the poor customer service.Fast forward a couple days and I needed to get what I imagine is basic maintenance on my sons bike (we are new to mtb). I was looking for a place, and Downhill Zone has a lot of good reviews. I decided to call and find out what kind of prices and timeframe I’d be looking at, and tried calling 3 times between noon and 3pm on a Saturday with no answer. I tried looking at his website but his website wasn’t working. Against my better judgement I decided to try Downhill Zone again thinking maybe he was just having a bad day. I walked in with my sons full suspension Commencal bike. Again the owner barely lifted his head to ask what I needed. When I explained that there some things that needed to be tuned up, he proceeded to tell me that he works on “professional bikes” and that he is really busy and is known throughout the area because of how good he is. He acted like I was again a major inconvenience to him. With a very short and snippy attitude, he explained how busy he is and that maybe he could get me in here or there but couldn’t guarantee anything. Just when I was about to turn around and leave he came out from behind the counter so that I could show him what I was needing to be worked on. Everything I explained he would just shortly throw out an answer like I was dumb for not knowing how to fix it. After his short and snippy explanation, I asked him about some new grips. I asked him what he preferred and he said “It doesn’t work like that. Everyone likes something different”. Obviously I get that everyone likes different things, I was just asking for your opinion.While the owner did come out for 5 minutes to see what I wanted fixed and explain how to possibly remedy them...every interaction I had with him was like I was wasting his time. I’m sure this guy is the best mechanic in the area(and he’ll likely tell you he is), he’s got the worst customer service attitude I’ve run into in a long time. I ended up buying a set of grips because I had a good selection to pick from but overall my experience in his shop over two different visits was terrible. I’m not sure what this guy is so angry about but it shows in his interactions with his customers. I’d give him 1 star but he managed to come out from behind the counter for a 5 minutes so I’ll give him and extra star for that.

Adam is the best! Extremely knowledgeable and has the good stuff.

Adam is Definitely the bike shop I’ve been to in the area. He always takes a lot of time letting you know what the issue is and knows more about suspension and balancing it then any bike shop I’ve been too so far.If you want your bike “dialed” Adam is the man!!!

Hes always been super friendly, knowledgeable, and very helpful to me. Even if youre NOT there to spend $10k on a sweet new bike (cant say that about some other shops Ive dealt with).

Adam is an awesome dude, super knowledgeable and shares it freely. He does very high quality work and charges a fair rate. Definitely recommend this shop for all your repair needs, or if you are looking to buy and customize a new rig!

I am new to downhill mountain biking-predominantly was a x-country rider. Went to discuss armor and protection and Adam, shop owner, was very gracious with his time and obviously very knowledgeable. With zero pressure, he guided me and gave me on all my options. He also spent another 30 minutes of his time on advice for a bike I purchased elsewhere on things to consider. He offer to help me set up suspension correctly and gave great suggestions for improving my experience at park riding. A customer who also was there was great too at helping, showing the camaraderie and mindset of the shop Adam has created . I will go back to Adam for his expertise and I highly encourage others to support the local shops and expertise like Adam adds to this sport. Great to know this expertise is in our backyard!

*Please read - Adam, the owner, personally saved my downhill race weekend. This is by far the best experience I have ever had with a bike shop. After destroying my crank arm during race practice I thought my weekend was over. Calling every shop within a 50 mile radius and not a single one had a new crankset in stock that would fit my bike. Adam offered to sell me the cranks off of his personal bike to save my race weekend. This speaks volumes about the kind of person that runs this business and the service you can expect from this shop. I am blown away at his generosity, knowledge, and kindness and so thankful that I was able to line up on Sunday. Dont think twice, bring your bikes, questions, and business to this shop.

Adam is the best for all things MTB related.

I wish I had the words for my bike tuneup. My bike was just so smooth. I felt comfortable and confident. It was just so fluid, the whole trust your bike thing made sense. It was buttery smooth.No one loves/researches bikes more than this dude. Well worth every penny.

The only guy (shop) in Seattle that will work on my bike as his own with care and detail and he actually knows his stuff. He is a non-captive parts dealer who can source and recommend the best components rather than being tied to a restrictive dealer contract. Go here for choice, better stuff and meticulous service.

In today’s market that offers such extensive choices of high performance mountain bikes and components, it isn’t always immediately obvious that many configurations are compromised by poor fit, inappropriate parts, and improper workmanship.Adam’s extensive experience in bike set-up, custom building, and years of riding enables him to produce a truly superior range of bikes that are simply perfect for their intended purpose.Adam’s obsessive attention to the practical detailing, rideability, and durability of every bike reflects an unrivaled ability and appreciation of each rider’s needs. This level of attention and expertise is truly unique to Downhill Zone.

Adam is awesome. Great service

Best in the west! Adam knows mountain biking inside out and as an independent gives you an honest assessment rather than a sales job. Been going to DHZ for more than a decade and always well taken care of.

I wont ever take my bike to another mechanic.... this guy knows his stuff!

Came in looking for a smaller front ring. Had several options and quickly got it on my bike.

I took my bike here for spring maintenance. First off, he took 8-9 more weeks then he originally stated it would take. It wasnt longer only because I had to call to get t no on and get updates. The first time it was due to be ready, I had to call him after two weeks because he doesnt well track his orders.He seems like a skilled guy, but he is overwhelmed and unorganized. He forgot many of the things I asked him to check and, as such, it broke down again on the first ride.Avoid until he gets more help and proves he can be organized. Had he accepted these faults when I approached him about it, I would been more accepting. Instead, he defended his delays and just had a mountain of excuses. Not very professional response!As a clarification, this service was done spring of 2015 and I repaired the gear sprocket and chain at Gerks. I did this as I needed whatever time left in the season to not be lost a second time. The rest of the work done on the bike was done right and well. I have no complaints about the quality of the workmanship, but the reliability and organizational aspects associated with his service. As I said before, he needs more help and needs to be more honest about his timelines. Then this could be a first rate shop

Great local shop, owner operated. Support local business!

Ive been a Downhill Zone customer for 11 years now. I live in Sammamish and used to make the 20 mile trip to the University District just to have DHZ work on my bikes. Now that the shop is in my neighborhood i couldnt be happier.Adam the owner is meticulous when servicing my bikes. He is very knowledgeable on parts and components to help with my constant upgrades. He has never given me attitude for buying used frames that I bring in to have built up, only the feeling that he understands my needs and takes care of my bikes as if they were his own.I am always informed on the service time that will be required especially if parts need to be ordered.A huge thanks to the Downhill Zone for putting up with me and taking care of my rides.

I came looking for some shoes, but I need an uncommon size. While he didnt have any, he was super helpful and knowledgeable.

A true mountain bike shop. The dude knows what hes talking about. Honestly there arent a lot of places to get parts or service done on real deal MTBs anymore and its awesome to have one in issaquahDropper posts, suspension, brakes, bearing vs bushing questions... This is the place!

I recently purchased a Chris King Bottom Bracket. I wanted the famous CK bearings for this years GDMBR. Last year my BB failed somewhere in CO, leaving me to have to walk 34 miles for a new one. Not only did Downhill Zone have several in stock, in addition to selling it to me, the owner popped the seals and filled it with fresh grease, explaining the disasebly and reasembly of the part as he worked. Parts may not last forever, but good working relationships can. This is a top notch bike shop.The Skinnyfish

Awesome Bike shop. We did what ever bike shop hates, brought in a broken wheel and asked fot it to be fixex on the spot. Adam fixed us up no problem, and even shared some local knowlege. Adam your the man!Thank you!

Great service, and they had an obscure part I needed to fix my old brakes.

Adam instantly diagnosed and fixed a derailleur issue on my Cannondale SuperX cyclocross that 2 other local bike shops were unable to diagnose, let alone resolve. No more DNFs due to multiple dropped chains AND he resolved 2 other issues that I didnt even realize the bike had. Im back in the pack and racing like a pro. Thanks Adam! I only wish I found you sooner.

Top quality service, advice, information, MTB bike builds, and accessories.

I came up from AZ to ride and broke my derailleur in the first 20 minutes of my ride...crushed. went to the shop, which was closed, but the guy let me in and agreed to replace it on the spot! Saved my ride day and all the travel I had to do to get there. Cant say enough good things about this place, he definitely went out of his way to help me out. Thanks again for the help!

Simply the best mechanic in the area.

Great store for mountain bikers