Great service today. I’ve noticed a very spotty service at this store but the staff that helped us yesterday was great. I hope REI can get the staffing and service together because it really shines when you get the “good guys”.

Great customer service, they literally take their time for any question or explanation that the customer needs.

Best REI EVER! Shout out to the good helpful boys Connor and Jack for the footwear help. HUGE THANKS to the best human ever Megan for helping me size for a pack one day and then helping me again in footwear the following day. Megan is the backbone of this REI - the only dude whose name I forgot. Thanks yall for making my first trip to REI the most welcoming and being so helpful every single employee always talking to a customer helping them out! So yeah go here if you havent its awesome.EDIT: Zave (awesome name) was superb and knew just what would work perfectly for me first try. Then Billy, well I could have talked to Billy till closing time and then some but I let him get on and help other customers and spread those good vibes of his.

Wow! I am so impressed with everyone there. Darell helping at the front door was incredibly friendly with such great energy. Jack at the shoe department was amazing listening to my foot problems and picked out some shoes that really helped my issues. He went above and beyond to look up durability reviews! Even when I checked out the front desk helpers we happy and helpful. Honestly changed my day from being a little hard to having a new perspective. Thank you!

All the employees here seem to just love their jobs and like they want to be there. The man in the shoe section, I think his name was Jack(?), Was so helpful and really on top of things. He listened to what I needed and recommended what he thought would work best. He didnt let anyone in his section go without a check in for very long either. Then, when we got to checkout, the lady at the register was so nice and happy to be there too! Just an overall excellent experience.

Poor service from the bike shop. Full bike build had several mistakes and lacked attention to detail in several respects. They rectified some of the issues upon taking the bike back but not after wasting a lot of my time. Even their master tech failed to identify some aspects of my bikes frame. Communication was also poor. Im sure theyre fine for routine maintenance but I do not recommend them for more complex jobs. This review is about the bike shop, the store itself is fine.

Great store and great staff! The bike shop staff, particularly Jenny and Corey are thoughtful and passionate.

Paddleboards fit great on my easysuprack.

Its one of the smaller stores so they dont always have everything in stock. But it still beats ordering from Amazon

Nice location! Very patient and helpful employees!Its not very big but still has good selection

Super positive environment, the staff are really friendly and always able to answer questions. I enjoy visiting the store when I can, even though I order mostly online.

Big shoutout to David in the bike service area. I came in just a hair before closing to get a key for my bike rack and he dug through all they had on hand for me. I really appreciate you David!

Review for service department. Dropped off my board to be waxed and had a family member pick it up for me. When they got home I quickly realized it was not my board. When I called them they told me I was wrong and they were very sure they gave me the right board. But nothing matched. The board and bindings were different brands and very different sizes and patterns. I then had to drive the 50 minute drive back to exchange for my board. They are nice enough and helpful enough, but do not seem to place a high priority on keeping track of whos board is whos. No apology or explanation or even perticular sense of caring was given when I exchanged my board.

Great selection, great membership benefits, easy parking, awesome return policy

Such an excellent company. Never been to a bad location, employees are always helpful. A model to be emulated! There are a lot of great outdoor companies in the area, and REI remains the humble leader.

What can I say, it’s REI - great place with a great return policy

I have always enjoy visiting the closest REI for all my outdoor activities,for one purpose or the other w/ all their great (co-op) selectional products from one plan to its next...TheRealInternetMan😎

Got the answer to a technical question about gear that I didnt even purchase there within 5 minutes of entering the store. Such helpful customer service and amazing selection!

Small rei store with a good selection and friendly helpful staff

The employees are amazing and so very friendly. They were very willing to answer any questions and were so very helpful

Everyone in this store contributed to extreme cleanliness and they were COVID aware. Throughout visit I saw associates back to clean products every time something was handled.I interacted with 5-6 different associates during my visit and found each of them to be was helpful and personable even with half of their face concealed behind a mask.If you have not yet shopped a REI, they are a premium outdoor retailer, the products sold are universally built to last.

Great store. The customer service here is great. Someone is always willing and waiting to help with whatever you need. And huge selection at this REI. You shouldnt have any problems finding what you need here. And also plenty of available parking.

Always helpful! Charlie took the time to tell me about ski boots and gave me good advice to buy a beginner pair.

Awesome staff. Got a ton of great and practical advice.

The Issaquah store is a great place to pick up ski and snow rental reservations on the way to the Snoqualmie area. There’s always someone to help you - never had to wait in a long line. Bonus: plenty of food and drink options in the shopping center for the road trip.

REI has some of the best staff, they all seem to be outdoorsy people, this helps me a lot get real world experience before I buy. Great prices for a big box store too.

Went to get a warm jacket! Thank you REI staff for your help!

Had an amazing customer experience here. Mike was the most helpful dude ever. I came in because my snowboard boots were feeling very tight around the toes. Mike provided really good suggestions around foot arches and executed a really good heat molding. By the end of it, there was so much room around my toes! The boots are so much comfier now. Thanks Mike!

Good stuff and social distancing too. Felt safe. Very short supply of bikes right now.How can you get more Seattle than that?

Not the biggest REI, but my favorite. Its never quite as busy as the ones in Bellevue or Seattle. They do snowsports equipment tuning too, which is great.

Great products and service, expensive though

Great place to shop for most kind of sports. Their return policy is awesome. Try it, you wont regret.

They are open. However they do close early whenever they feel lazy and want to go home without notice. Blame it on the weather although they pride themselves on being an outdoor store. Just call them ahead of time if you planning on going there. Awful customer service.

This place is one of the most expensive joint Ive been into. Go in, try on what you want to buy, go home and buy it cheaper over the internet.

Its a good standard for outdoor gear in the PNW. If youre heading to the mountains this is the best last stop for a wide variety of gear.

Jorj was very annoyed with us for spending $70 today

I found the perfect pair of bicycle clip in pedal shoes, and while ordering online I accidentally shipped them to my old address. I called customer service, not only did they re-ship out another pair of the the bicycle shoes to my new address free of charge, they also sent out a ups driver to my old address to see if they could retrieve the other pair of shoes. This was totally my fault, and REI really helped out by providing quick excellent customer service, and all at 9:10pm pacific time which is totally not normal business hours. Thank you REI!

Great costumer service and bike and ski shop servicing. 5 Stars!

Expensive but good quality gear. Doesnt have a large selection of sizes.

Thank you Michelle and Gene for helping me with gear knowledge.. you two are the best!!

Super in-store service, great selection, liberal return policies, and competitive prices.

This location is phenomenal!! All the employees are very friendly and helpful and the store is always so clean.

Staff has real power issues and dont seem concerned about business or customers

One of the lesser crowded REI stores but still a great place. Lots of parking and easy to get to.

Fantastic place and outstanding customer service.

First time I returned anything, and it was no hassle. REI in Issaquah is filled with amazing employees.

Excellent customer service. Great variety of hiking shoes.

Helpful and clean as I always experience at REI.

Great staff, super friendly and helpful.

Oh, REI, its a love hate kind of relationship. I love you because of your lifetime membership for $20, and your great return policy, but I hate you because a lot of my paycheck goes to you.I came here this past weekend for the REI Garage Sale. It is where REI takes all the returned gear they get (clothes, shoes, kayaks, bikes, anything and everything that is returned) and they resell it at 50-80% off. REI members only. These sales are worse than Black Friday. I have been to 2 sales, and have come out with great stuff. But you have to get there early. Some of the hardcore people, bring their tents and bags and camp out the night before. So be prepared! Go early, bring sleeping gear if you want to sleep and camp out for the sale, or, for me, I am happy with a chair, blanket, water, and some snacks. This time around I came out with a Marmot jacket that was originally $120 for $48, a pair of gently used Brooks trail runners retailed at $100 for $26.00.... you get the gist. The sale and the wait is worth it.The cashier was great and friendly! My best friend asked if they had anymore of the #optoutside pins, and she said she would go look for us, and came back with some! We will wear your proudly REI:) 🏂🏂🏂🏂

Love REI. Great store for active stuff. Staff is helpful and polite.Patagonia has come out as anti-salmon hatchery and equates hatcheries with Atlantic Salmon farming. This is wrong in many levels. I wont buy any Patagonia gear as a result of their misguided stance.REI, what is your stance in salmon hatcheries?

I came in knowing that I wanted a backpack for multi-day hiking trips, and not much beyond that. I was helped by two different dudes (I believe it was Ron and Adam, but I could be completely off-base) to help me find the right fit. Of course their selection is more limited than what the internet has to offer, but I felt like they only offered quality gear and I wanted to support local.Right away they sized me up to see what size I should aim for. Then they picked a few packs, loaded them up with weight, and had me wander around for a while to get a feel for them. This is how I ended up being helped by two different employees. It took time! In this case, that was a great thing, so I got a glimpse of how the weight would feel on an actual hike. They never pushed for one brand over another and I didnt feel pressured into a more expensive product (or the house REI brand) just for the sake of it. Both of the guys explained the adjustments in the packs, why they were there, and some tips on how to pack for even weight distribution.I knew REI had a great reputation but I will absolutely be back again. Thanks!

Service was very good, but store didnt have any hiking shoes for my wide feet. Also no z-poles in a proper (100cm) length for my 54 girlfriend. Both items available on-line only. And even the calendar of events over the urinal in the mens room was located 8“ too high for easy reading (not that reading is all that good an idea when using a urinal) for this 59 guy. Conclusion: if youre shorter than average or have wide feet, REI apparently doesnt need your business all that badly.

Smaller store than Seattle, but its our go-to for our BIKES. Generous and FREE parking. Use ship to store.

This REI and thier staff are great. They really try to make your shopping experience a good one. We had some issues when we placed a big order online and was having it shipped to this store. The follow up and tracking on our product was non existent and we were extremely disappointed and expected more from REI. The manager wanted to keep us happy as members/customers and offered to discount the product. Staff and products are top notch!

REI quality has been dropping over the years and I have decided to start shopping at small ma and pa stores where the quality is decent.

REI is a great store for gear.

Very friendly and knowledgeable staffs. I have purchased running, swimming, hiking gears and apparels from this store. The quality of the product is good but the color choices could be limited. Very often I ended up with my second choice of color.

Everything outdoor-related I need close to my home.REI has a bigger location in Seattle, so if you are not finding what you need at Issaquah, consider visiting that shop.They are also on pricey side (though quality is good). For very basic equipment, consider visiting humbler competitors like Big5 - you may find better prices there.

I ordered a product online and was supposed to pick it up at this store. I got an email verifying my order. The email also stated that I would be sent another one when it was ready to be picked up at the store. But I never got the second email, so I called the store. When they checked the order. It was apparently still.in transit. And was probably going to arrive 3 days later. Also when I called the store, I had to wait 5 minutes or more to have a 30 conversation to find out about the order. I was disappointed to have wasted so much of my time

REI takes outdoor gear and customer service to the next level. The staff is knowledgeable about the products and where to go use them locally. Want to learn about bears? They have a class for that. What to learn how to do your own bike maintenance? They have a class for that. Amazing product lineup and the best staff possible to explain how to use and have fun with it.

The power went out but I was able to purchase some snow shoes and a beanie anyway because they had some manual receipts specifically for when the power goes out.

Its REI. A good selection, not as large as the downtown location. The people are super helpful and nice. Great place to shop for outdoor gear.

Mike really knew his steel! He helped me pick out a new Benchmade Mini Crooked River and was very knowledgeable. It is a beautiful knife and I am pleased as heck with the whole experience.

I live like a half mile away, these REI people are the best... I mean it, knowledgeable, nice, good. I broke something off a black diamond pole that was out of warranty and out of stock... I was expecting to have a hassle, he walks in the back, in the used/damaged stuff, and comes back with a perfect part for free. Just for good service, AMAZING. That free part bought YEARS of my loyalty.

I visites the store on 2/20 at about 12:15pm. Meghan at the front register provided exceptional customer service.

Good selection and helpful service. Prices arent bad, but definitely not discount. Very clean and pleasant experience.

This is a fantastic store and Jenny is the sweetest and professional employee @REI!!! Thank you for all your help and guidance Jenny.

Super great customer service experience by sales associate, Kathy, today who helped me find two awesome pairs of Brooks shoes. She was very knowledgeable about what kind of shoes would be the right fit for the right activity. I have plantar fasciitis, pronation and wear a size 11 wide, so its not easy to find a shoe that fits. Thanks, Kathy!

Amazing customer service. Always blown away by the expertise of their employees. All I did was come in to buy new hiking boots and I learned way more about their construction than I ever needed to know! Ive also had to return a pair of boots that didnt live up to my expectations, and they were very helpful. Thanks guys!

The staff here are always very nice and helpful. Ive never had a bad experience at this REI

Everyone was so helpful, especially Lisa in the foot wear department. She made sure I knew about the latest sales so I can wait, and save money. She also made sure i found the perfect hiking boots.

Great customer service at this REI

I really appreciate the dressing room lighting here. Finally stores are getting it!

Great staff, super friendly. Ive both shopped and attended classes here. Smaller selection than at the other REIs in the area.

Only allowed 30 people in huge line out front to get in. That store is massive, seems very excessive

Smaller satellite location of this venerable outdoor retailer. While the flagship store in Seattle downtown has a much wider selection, this location is convenient to the Alpine Lakes Wilderness and Snoqualmie Pass areas when you have to pick up a standard climbing rope, replace an ice axe, or get a new rainshell while on your way out of town. Again, the high-end gear will be found at REI, Seattle (or at Feathered Friends), but this location may suit your needs for everyday gear & clothing. Also try Pro Ski and Mountain Service in North Bend (closes at 6pm).

They were nice and friendly helped me really fast great job 👍

Great outdoor supplies and currently some nice sales on winter gear!

Ordered an online item to be picked up in store. I specifically ordered it here and drove because it said it was immediately available for pickup. As I pull into the parking lot I get an email saying that my order is cancelled. No explanation. I go in and they are very busy due to the garage sale. There are almost no associates on the floor and when I do find someone to help me call a manager the only explanation is that they cant find it and sorry theres nothing we can do. I usually have a great experience at my hometown rei in Spokane, Wa and was disappointed with the lack of organization and customer service at this location.

I was sad to find that this REI does not carry Five Ten anywhere in their stock of shoes. I did take the time to ask a sales rep, and she was not only unaware of the brand being carried by REI, but had never heard of Five Ten at all, and did not have any suggestions for other area stores which might carry athletic shoes. (I may be an overzealous fan of the Five Ten Guide Tennie.) I was disappointed that when I asked for another recommendation for an approach shoe and she had no idea what I was referring to with the term. After that I gave up and ordered what I needed from a major online retailer - not REI.I found the selection for climbing gear to be extremely small, but adequate for my needs - there was a single roll of a single type of climbing tape. I was able to get the rope I was looking for from the open stock, but only after assuring two staff members that the pre-cut 25 ft static cord pre-pack would not actually suit my needs. #letsguide #climb

Very well organized, with tons and tons of choices, packs, camp goodies, bicycles, all the gear you could ever desire. Great book selection too.

It is sooo nice to have a REI close to where I live. Although, they do not have everything, most customer service representatives will try very hard to get you what you want. I love the Nordstrom return policy and please do not try to abuse this. Be a good person and be honest. Karma will get you.

As with all REI locations this place is wonderful with friendly and knowledgable staff to help you. Its a bit smaller than the store in Seattle Im used to, but as the flagship location that is to be expected. They still had everything I needed in one place, and I didnt get lost spending time looking at ten thousand things I dont need but really want. Had a great experience here.

Excellent customer service in the shoe department. Thanks to Kathy for help with selecting boots that are just right for me.

Very helpful staff!!

The staff were very helpful when I to special order an item. They would follow up with a phone call to keep me informed

Customer service is dead and burried in this store. I bought a 500$ bike that had gear shifting issues. After a half hour wait and a two minute look at my bike by the staff, out of my sight, I was told that if I need better experience I should buy more expensive bike and was left alone in the store with no help or attention. First experience - Disappointed in REI services.

I bought a $300 tent online about 4 years ago and this summer when I opened up my tent, the fly was completely ruined. I must have left it in my car and it got too hot because the glue melted and stuck together... Anyways I brought it into the store and asked to buy a new fly, only funny story--rei doesnt sell just flies alone! I was upset because I wasnt about to buy a whole new tent when all I needed was a fly. George talked with me for maybe 5 minutes and ended up ordering me a new tent, completely free of charge! I dont think he needed to do that since the tent was so old, but he went above and beyond to make my experience pleasant. Not to mention he seemed like a great guy and we talked about recent hiking trips for a while. Overall, Im very happy with my experience and I give them 5 stars because of George alone! Thanks!! :)

Friendly, knowledgeable staff who will help with no pressure to buy. I love this place.

I love REI. This location is pretty small so they dont carry large items like kayaks and other large items but as always the employees are very helpful and for smaller ever day items this is a great spot.

As we know, its tough to compete with the crushing force of Amaz0n, and REI hangs on for life thanks to crafty initiatives and sometimes tough decisions. Yet, the relevance of retail establishments like REI to consumers is supporting local and establishing relationships. Unfortunately, lifetime warranty means different depending on who you ask, and a the many abusing this benefit are spoiling it for everyone at REI and elsewhere... be kind.My latest experience shopping, during the Anniversary Sale, involved a bike and other goods. Shop and floor staff alike were accommodating and efficient. We know retail employees are not getting rich doing this and some days are better than others but most of them strive continuously to deliver satisfaction and talk about outdoor fun.Kudos Issaquah REI !

Its REI, so I love it, but a all store with limited selection as far as REIs go.

Looked at boots for 15 minutes, trying to get some help - couldnt get any of the sales staff to acknowledge me - I guess I didnt look the part. (They were snobbish) Also the smallest REI Ive ever been in so it lacked in selection as well.

Very helpful with my bikes flat tire!

High quality goods with matching price tags.

This is the location where I begin my REI membership ~ was planning for a cross-country trip that would last about four months and the staff were very helpful and accommodating.

Great store with good selection

REI almost always has great customer service. In this case they replaced a snopark pass that my dog chewed up :-)

So I like this place. The cashiers are super friendly and their return policy ensures I keep coming back. However, I had a not so good experience over labor day weekend. I was buying shoes and the woman helping me overstepped. She incorrectly glanced at my feet and diagnosed me as a pronator and told me knee trouble is a result of my pronation.One, I have flat feet. I do not pronate...unless the doc Ive worked with on my gait is terribly mistaken. I also dont have knee trouble.Two, stay in your lane. As a long-distance runner, backpacker, yoga instructor, and inhabitant of my skin; I know what I want and need. If I tell you what I need and you dont have it-say you dont have it.Moral of the story is-this isnt a bad place to buy gear; however take any advice given with a grain of salt. If it doesnt sound right-consult an expert.