Went to the east side to get out of Seattle and decided to stop in a bike shop since I just started biking since I have this idea that I will do a triathlon next year (literally went on my first ride this morning).Was able to get parking right up front, the store was easy to find. The atmosphere was super laid back and not intimidating for a newbie like myself. Looked at a few things and then an employee approached me. Asked me great pointed questions and gave me a few tips and solutions to what I was encountering. Ended up with a cool jersey and some gloves.Although slightly out of my way due to Jacob (associate) I will bring my bike in there to get some help and guidance with.Overall, wonderful experience.

Such a great experience with staff offering to put together my bicycle rear view mirror and install it for free. They also helped fix my kickstand for free. All unsolicited, meaning they initiated the offer instead of me having to ask. This kind of customer service is hard to find these days.

Great local bike shop!! The best customer service. Timely service. Knowledgeable technicians. Good selection of TREK gear. I know my bike is in great hands : )

I am happy to recommend Trek Bicycle in Issaquah. Collin greeted me at the door. I already had a bike in mind after shopping online. He asked me questions to make sure it was the right type. Fortunately, the bike was in stock despite supply challenges across the industry. Collin fitted me for size and let me take a test ride. After I decided to make a purchase, we went through the accessories. I never felt pressured or swayed in a certain direction during the entire visit. The service dept quickly added my accessories. Collin introduced me to the service manager, and they explained what my bike included in the first year. The other employees in the shop were friendly. Im a long-time retailer and appreciated the stores cleanliness and organization as well. Overall, it was an excellent experience. I couldnt ask for more.

LOVE this bike shop! Manager and staff are friendly, above-and-beyond helpful, and honest. Weve bought our kids bikes here for years, and recently needed to size up all 3 of my kids. They helped us find the most affordable options for all 3 kids and allowed us to trade in their old bikes for a discount on the new ones (even though technically they should have denied us, because we were past the deadline for trade-ins).Because of the bike shortage, we needed to pre-order 2 bikes (and we decided to just spruce up one of the older kids bikes for our youngest). Staff communicated really well with us at each step, and the bikes even arrived early! Collin also helped us with some quick repairs for my daughters bike same day, and had helpful, knowledgeable suggestions for us. He even ran in back and found some handlebar grip plugs for the ends to make it a safer ride.My kiddos are seriously thrilled, as am I -- thanks guys!

I had a great experience here. Jake and the entire team were honest informative about the options available and helped me get set up on my FX3 the same day. Highly recommend this shop and working with Jake!

Robbie did great work on my bike to get me back on the trails! The customer service at Trek Issaquah is wonderful and the staff is very welcoming. Keep up the great work!Thank you!Dan Griffith

I was buying a $7 part but needed two unusual sized screws, asked if they had any in the back. The rep that helped me spent 10-15 minutes trying to find a solution and was extremely helpful. I was heading to a race so didnt have time to stop by a hardware store so it was really appreciated!

Highly recommended. Great staff, friendly service and good selection of bikes and equipment.

This particular Trek location will be getting all my bicycle related business for the foreseeable future. I visited Bellevue and Issaquah on numerous occasions for help selecting a new bike for my intended use. Both locations had super helpful and knowledgeable staff. The manager, Jake, at Issaquah went far beyond reasonable expectations to help ensure I was happy with my purchase.

Everyone at Trek Issaquah is so friendly and welcoming. They were a tremendous help with my old-timer bike and got it in an amazing shape before my first triathlon. Thank you Jacob and Claire for all your expertise and help.

Love this place. Heres my story: It was the weekend of that wild heatwave (June 2021). Id called ahead to inform the store that I was dropping my bike off for service that afternoon. Two hours later I arrive to the shop with my bike, but the lights are off and the store is closed. As I was about to walk away, Jake, the Store Manager, popped up at the door. It turns out that 30 minutes after I spoke with him on the phone the power went out. Knowing I was driving from Seattle with my bike, Jake waited in the dark, by himself (he sent staff home), without AC, during a record heatwave, in order to meet a customers needs. I was very impressed; talk about hell (literally) or high-water!Also on a previous visit I had spoken to Claire, who runs the service center, and she is very knowledgeable, fair, and friendly.

Services were great! I brought in my wife’s trek roscoe that we just got 2nd hand. The bolts from the dropper post to the saddle was extremely tight where I couldn’t get it off myself. I’m so glad Trek Bike Shop helped me out with that without totaling the dropper. They also did pedals swap and a rear brake bleed and it was all reasonably priced! My wife is very happy with the bike and the fit, she feels comfortable on it. Great people and great services. We will be back 100%.

Came in the shop looking for some accessories for my new Trek, and Kevin was extremely helpful. I’m a newbie and had a lot of questions, but Kevin was patient and helpful throughout the entire process. I asked him what tools/accessories I should get and he gave me great recommendations and wasn’t pushy at all. 10/10 would recommend.

Wherever I visit for guidance, folks attending have been super helpful irrespective of whether it’s my ignorance or if there’s a real issue. Super impressed!

It sounds cliche and like what every business claims they are on their ads, but these folks are legit with it. I just had a couple small things to grab and I was met with a friendly, courteous and knowledgeable staff who quickly helped me get what I needed. It was a pleasure doing business.

I was having some issues with my bike and after an easy phone call I could bring my bike over almost right away to get the problem looked at. The staff (especially Zach who personally helped me with my bike throughout the whole process), were super kind, went above and beyond and were very knowledgeable regarding bikes! Amazing store and amazing people!

From the 1st call with Jake to book a slot for my bike to go in, I got the impression that he was pleased I had called and I had considered the shop to service my bike, the care continued when I took my bike in, the atmosphere was buzzing with more that one person greeting me and asking how they could help, I booked my bike in and really felt as though everyone was happy they were supporting local people, I collected the bike again everyone was really friendly, I have ridden my bike today and it feels like new, so happy I chose Trek.I did joke with Jake that I was sorry I had a Cannondale and not a Trek, he said he was too.All round a great experience from a great local team supporting local people. 10 stars from me!Very Best regardsDean Waters

Amazing staff and a great place for shopping

If you want a new bike or get a newer bike serviced, and you dont have anything exotic or Campy, this is a decent option. But if you have a bike you want to service or get parts for thats 8 or 10 years old or more, youre probably going to be out of luck. Trek corporate increasingly doesnt provide parts to be able to maintain and service older bikes including their own Trek branded models. Rebuilding a Bontrager wheel with replacement parts for use with a Bontrager hub with caliper brakes should be a cinch at any Trek store nationwide. Not anymore. I estimate there at least 2 million bikes that are Trek branded that cant or wont be serviced by any Trek shop. Call me crazy but I think keeping a used 2007 Trek 2100 bike purchase for $350 on the road and out of the landfill is worth more than having to drop $13,000 for a brand new Trek Madone limited edition that any track shop nationwide will gladly and certainly be capable of servicing. When cycling becomes a hobby that is inaccessible to the masses, the category becomes too narrow and will collapse. And $7,000 e-bikes from Trek arent the solution for the masses either.

Don’t trust these guys with your money. In the midst of the national bike shortage, I contacted this shop and they said they can put an order for two expensive bikes to be delivered in less than a month. They didn’t accept online order and made me to drive 40 miles to pay in full and put the order in person for the bikes to be delivered in May.Waiting for a month, I didn’t hear anything back from them. After two days of calls and follow up, they eventually said the bikes were sold out before they get my order and now I have to wait at least until October. Asked for refund, they said I have to drive again to get my money back in person.They could have not taken the fake order, not charged my account and at least let me know earlier before making me wait for a month. I missed my other options by trusting these guys for a month. Also in the 21st century these folks are still out of the online business, and are apparently abusing customers money by selling things that don’t exist yet.So, if you stop by and pay, don’t rest assured that you’re going to get your bike at the end!

Huge shout out to Zach Newman at Trek Bicycle in Issaquah! I had a broken derailer, he helped me assess the problem, get it fixed, and help find the best deal. He also came in on Wednesday when the store was closed, and gave special access to pick up my bike as I really wanted ride with my colleagues that sunny afternoon. This was incredible. Will definitely be back and highly recommend!

Very friendly staff. Will definitely go back again.

I had brought in my bike because my tire popped. I was very disappointed because they gave me a bald tire! do you believe it?! When I told them it was bald they said its not bald! Its a special tire! I was in disbelief. After I said I wanted a new tires and I said I was willing to pay for it they kicked me out and said to go to REI. Very disappointing experience. NEVER COMING HERE AGAIN!!!

I wanted to buy a bike, but when I went they had a sign saying they were out to lunch and would be back in 30mins, which I understood. So I waited for when they said they would be back, only for them to change the sign again to another time. Being patient and understanding I waited outside for the extra 30-40mins and came back to another sign saying a different time later in the day. If your going to be out to lunch at least adhere to the time you say your gonna re-open. It really destroyed any excitement I had about buying a bike and made me want to take my business elsewhere. Really disappointing :(

Zach is the man! I came in looking to explore options for my first MTB, and I left feeling super stoked about my purchase. Zach went waaaaay beyond “above and beyond” to make things as smooth as possible - he worked late on multiple occasions and even delivered my bike to me, all while being the most humble and pleasant bro possible. Thank you Zach for your honesty, expertise, and excellent customer service - I wouldn’t be geared up and ready to start this epic journey without your help, man. Cheers!

Service here is amazing!The derailleur cassette broke on my son’s bike while we were riding at Duthie Hill and we thought the day was ruined. So we popped into town and went to REI where they said it would take a week to fix.Did a little Google search and found the Trek shop, so we headed over.I walked in and was greeted by some great dudes. They asked me to bring the bike in right away and they quickly diagnosed the issue.After a quick check for the part they told me it would be about 20 minutes!Sure enough they finished in just about 20 and we were headed back up the hill to finish our ride.Whenever I’m in town, this is the only shop I’ll go to from now on.Thanks Trek Dudes!!!

Techs take time with each customer. Quick turn around. Good work.

Had a great experience and the staff was great! They answered my questions and made suggestions based on what type of riding I was planning to do. I would recommend this store hands down!

They helped evaluate my options for my current TT rims and helped me get the exact piece that I needed

Staff was friendly, attentive, and willing to provide advice and insight, if asked. I will be returning to this shop for future needs.

I took two road bikes and my kiddos mountain bike (not Trek brand) in for service and new parts. The folks at Trek were kind, friendly, helpful, and knowledgeable. They took time to hear my concerns, explain, and provide us with options. I would give them more stars if possible. Thank you Trek!

Awesome Service very friendly staff,.

During the COVID-19 situation, I was having trouble finding a bike of my choice. Luckily this store had a piece and they helped me with reserving it until I could try and pick it up on the next available appointment.I was helped by the staff through out my appointment: from test ride to showing how to put the bike into our crossover car! They fit the accessories for free when you buy them during the bike purchase. There is not a lot of brand choices, but there is a fair selection if you are sure about your budget.> The first maintenance within 30 days is free. 🙌🏽

Excellent customer service! Zach is a great guy and very helpful! Highly recommend!

What started out as a misunderstanding, Zach and Nicci more than made up for. In fact, I was floored by their customer service. They took the time to custom fit a bike for me, installed the accessories I wanted, taught me some basic bike maintenance and then some. They made it their mission to have me leave smiling and I could feel the enjoyment and sincerity they took in it. I definitely left that shop smiling and will always be a loyal customer. Thank you SO much!

Great service. Very responsive and helpful with all your biking needs and wants. I dont go anywhere else. Thanks for all the helpwith the different bikes ive brought in.

I got introduced to Issaquah Trek when I collected one of the online orders from the store. I liked the local bicycle setup they have and the individual attention. This bike buying experience was simply great. I have been looking for this online for a while and then called up a few people and ordered it through the Issaquah store. I went in yesterday and Mike was an amazing rep! He explained everything I needed to know and all the benefits including the lifetime warranty on frame. I am yet to ride my bike but the buying experience was superb!

I truly cannot say enough good things about the wonderful people that work here. Recently my son’s brand new eBike was stolen. While waiting for a replacement the office manager gave us a brand new bike to use. I am always treated extremely well whenever I visit the store and would never consider buying a bike from anyone else!

Had a great experience working with Zach at the Issaquah trek shop. He was very friendly, knowledgeable, and dropped everything to help me fix my brakes while I was there. Will be returning! :-)

These guys are just fantastic to deal with! We booked an appointment online, brought our bike into the store, and had the brakes fixed on both the front and back for a very reasonable fee and were out the door in less than 15 minutes total. I will happily return here for all my biking needs in the future!

Highly recommend for service or for a new bike.

Great selection and great customer service, very helpful with my questions and overall great purchasing experience!

We brought the bike in for repair on Sunday and was able to have it back a few hours later. That was awesome.

Competitive pricing on maintenance and repair. Good communications before and during service. Excellent technical work. Overall, I am very pleased with this bike shop.

I did a lot of shopping before selecting this store for my new bike purchase. After researching options online and visiting 8 bike shops in the area, I returned to this store for my purchase because the staff were very knowledgeable and super kind. I am so glad I did. The bike & accessory selection available in-store was perfect. I love my new bike & gear!

Mike was super responsive and professional. Even though he ran into issues with the install (due to mis-information provided by Bosch), he made up for it going above and beyond with amazing service. Highly recommend this business.

Zach was awesome. Super helpful.

The staff and service at Trek Bicycle Issaquah are OUTSTANDING.The selection of bicycles on hand is remarkable.The accessories available for purchase are on point.Highly knowledgeable service mechanics, technicians and staff. You can really trust these people with your bicycles. Very professional.Highly recommended!

Poor customer service on the phone. What gives? Really, hang up on me? Good luck.

Trek bike shops are usually great but Issaquah’s takes it up a notch. Their customer service is outstanding and their sales reps are very friendly and knowledgeable. We’re happy to be part of the Trek family 👍

This is a good mom and pop shop, they do a good job of helping you get a decent bike. I have had my bike for over 2 years and several thousand miles. They are also likeable which helps

Great service. Very friendly and acknowledgeable staff. Fast service turnaround

Brought in my bike for a tire repair and they installed a new tire with a unique valve stem that wouldn’t allow me to pump up my tire with a normal bike pump. They failed to tell me this and what a hassle. Had to take the bike in a 2nd time and now have to use a gadget to pump up this one tire. Then they loaded my bike into my truck and scratched the paint of the truck. I WILL NEVER GO BACK TO THIS PLACE. Should have gone to REI.

Staff is professional and friendly. Mike serviced my bike perfectly. It feels like new.

Knowledgeable service staff, very friendly and talked through options.

Always a positive experience at this bike shop. Quality, competitively-priced products, and always friendly and knowledgeable staff. Especially like Igby, the shop dog!

Outstanding customer service. Zach is a professional and energetic guy.

Great customer service.

Technician was very knowledgeable, solved my problem quickly. Happily shared input and advice. I was very happy with the service done on my Cervelo.

I needed a new chain ring for my street bike. The older gentleman running the shop was very knowledgeable and discussed with me some options for a best fit. It wasnt in stock but he ordered it for me. Based on the way I was treated, this will be my go-to shop.Support your local businesses!

I love Trek Issaquah, its not just about the bikes (which I have purchased), its about the people there. Zach and the rest of the crew have all been super helpful, and a wealth of knowledge and service. The people at Trek Issaquah are good people who genuinely love riding bikes and helping folks like me who are new to the sport. Thank you Trek Issaquah!!

I got really good advice at the store and found a bike that I really like. I like that no one was particularly pushy to try to get me to buy something immediately.

Very friendly, reasonably priced, and got it done quick.

One stop shop for everything Trek! Love the full selection; products and solutions for everything you need to keep riding!

Exceeded all expectations. Mike was extremely helpful and more importantly knowledgeable. The staff was warm and welcoming.

New owners, great service and really good pricing on repairs. Im a satisfied customer, I will be back.

We have purchased at least 7 bicycles from them over the last 10+ years. Very friendly and professional. Great service done quickly!

I have had my bike for years so I can only speak to the quality of their service department and the friendliness of the staff and they get 5 stars on each.

Mike the mechanic is FANTASTIC!!! Took his time and explained where I went wrong with my “fix”. Guys at the shop could not be nicer or more accommodating.

Fast and friendly service for a flat tire, will definitely be back!

Great service experience at Trek Bicycle Issaquah! Staff was helpful and friendly and they did a great job at a reasonable price of fixing a creak that Ive had for quite some time.

Great folks in there, friendly and lively! They fixed my 14 year old bike, looks like new ! It needed a lot of work, they got right to it ❤️

The absolute best bike shop I’ve ever been to. I stayed away from bike shops for years and learned how to service my bikes myself because I always felt like I was looked down on by the employees for being less experienced or having an inexpensive bike based off their own wrong impressions. This shop has welcomed me with open arms and been nothing but kind and helpful. They host a Sunday night mountain bike ride every Sunday and after purchasing my Trek Remedy 9.8 from their shop months ago I’ve only missed the Sunday ride once, and I’ve gained many many new mountain biker friends who have pushed my skills to a whole new level. This shop is a gem, and I hope more people start to recognize this amazing resource as time goes on. Zach, Nicci, Igby (the dog), Hughie, Chris, and Mike are all big time skilled and knowledgeable cyclists with no ego about it. Come and see for yourself, and I’m sure you will want to become a regular too.

I love this place. Very friendly, fair priced service that out paces the other guys. As an avid rider I frequently need my bike serviced and Issaquah Bicycle Center always gets my bike turned around in time for the next big ride, not weeks later like the big shops. They are local, which saves me travel time. Thanks Hugh and team!

Quite knowledgeable and friendly staff, the store was clean & set for covid-19 protocols..

Terrible service. I called asked for a specific product. They said they had it so I drove 40 minutes to go to the store. Turns out they did not have the product and they simply wanted to up sell me to a more expensive item.

My experience with the Bicycle Center of Issaquah has been excellent. Very helpful, honest staff steered me in the right direction for purchasing a Trek bike that fit me well. No hard sales pitch, they just helped get us the right bike for the right price. Thank you

Zach and Hugh are knowledgeable and its great to have a shop right next to our home. These guys know bikes!!

I brought my old like to have it tuned up and new tires. The staff was extremely helpful and friendly. Reasonable prices. It looks like they have a large selection of bikes, including E-bikes.

Family oriented bike shop. Not a lot race gear BUT - I show up there on a burning incredibly busy Saturday all grumpy and dehydrated cause I shredded a tire 30 miles from home and they find time to take care of me. If you have a mechanical in May Valley, these folks will get you home. Send em some love, roadies.

Love the new Trek store! Great manager, good selection beyond just mountain bikes and friendly service.

Customer satisfaction....I dont think so.My wife bought me a birthday gift here. She didnt know I already had a solution for what she bought me so I decided to return the item with the gift receipt. They absolutely would not take the item back even though it was completely unopened. Rather they pointed to the bottom of the receipt where in tiny print it stated exchanges only after 5 days. Heck, I didnt even unwrap the gift within 5 days.I was stunned that a brick & mortar shop would have such poor business practice and treat customers this way. I will never consider buying anything from them again and certainly wouldnt consider a bicycle. Once they have your money, game over. Shame on them.

Rad shop! Nicci was super helpful. Looking forward to stopping by next time were in town.

Knowledgeable, helpful and responsive. Highly recommend.

Its a high end bicycle shop. They have the latest and greatest Trek Bicycles, and all of the gear you need to ride, or race, in style. The mechanic is knowledgeable and very friendly. Sports a wicked stache, too.

Greasy service, great bike, great experience!

The Issaquah store staff—Dylan, Nicci and (one more, darnit, I’ve forgotten his name) knew the Trek products, know a lot about biking, asked me the right questions to help me discern what I need, spoke from personal experience, and they listened. They realized I needed some accessories to transition my gear from a 1989s Trek road bike to trail, knew that I needed advice, but they didn’t overdo it or try my pet peeve of upselling. I was super impressed by them after visiting REI and another local shop. The Trek people turned me, and I left the store with a cool Roscoe MTB bike that I’m very happy with. They rock!

Quality and price. Friendly and knowledgeable personnel.

Knowledgable, friendly and accomodating.

Great experience!...good enough that were bringing Hue back a Habit Burger while he sets up the new bikes we purchased.

Great great customer service ...

I needed my bike repaired quickly for STP and they were able to fix my broken derailer and give me a tune up within a few days. Very happy with the service and quick turn around.

Very gentle & efficient service, they have everything you may need for biking.

We went in to look at bikes. My husband who has cancer and is very forgetful forgot to put his handicap sign on our car. A customer confronted us very rudely about the sticker and we explained about the cancer and he was leaving to put up the placard. The customer kept up the rude comments and at that point the owner kicked US out. We will never step foot in this store again.

Very friendly and knowledgeable staff

Excellent store, Hugh is the best.