I bought my car in February, and the tires it came with were not old, but just not for the car. I got my tires replaced here and it is a literal night and day difference! Its like a brand new car, and definitely winter ready. The staff are phenomenal and very friendly. The manager, Calvin, its as good a guy as you could meet! They didnt try to up-sell me anything, and I was in and out in under 2 hours. No one likes buying tires, or car repair, but its necessary and I trust the quality of products and service from this Firestone.

Repeatedly cancelled my appointments made online without contacting me. I understand that the online appointments are just a request, but not providing me any notification or attempts to reschedule is disappointing. Will be driving a few more miles down the road to a better shop.

Showed up 30 minutes early for a 1:30 pm appointment to have brakes bled, tires mounted and alignment done. I waited till 6:30pm when I was told brakes are finished and that was all that got done? No unplanned surprises, not exceptionally busy, just very poor time management. Unacceptable loss of money for whomever is in charge. Definitely never going back.

Would not recommend this shop to anybody. I called to do power steering fluid exchange and they told me they were completely booked. I arrived minutes later at the shop and there were two to three open days. Wow LOL

Easy location to get to, right off I 90 on Gilman Blvd. The staff is very nice and helpful. Thank so much for your professionalism.

Quoted me $176 for a tire that didnt need to be replaced.I went to Discount Tire and the staff there thought they made ahuge error. Tire didnt need to be replaced. Discount Tire honestdealing saved me $176.00.. Oh, i forgot to say, they did this to my daughter.

Been going here for years with several different cars. Always very helpful and Ive never felt pressured to get add ons or additional service but they do advise me on what might be needed, now or coming up. Look for coupons to save some $ especially on oil changes.

I have to say, this place here is amazing. I was traveling for work and damaged my tire on my car running over a pot hole. Not only did they get me in and out, but the price was fair, and they got my alignment fixed to. Wonderful staff, fair, honest and upfront with everything. Thank you all again!

They thought they had all 4 tires in stocks. They only had 3 and didnt say anything to me. 4.5 hours later the final tire shows from another store. I would have bought a different, presumably more expensive tire! Dumb waste of time. Terrible communication and service.

Everything was fine price and staff wise. But, 1.5 hours to take a bailout of a tire? Otherwise it would have been 5 stars.

Appreciate the excellent customer service as well as the mechanical part as well, they also let us bring in our pup who’d been traumatized by the breaking down of our car in the middle of the night. So a HUGE THANK YOU!!

They are very good. Didnt fix something the first time and they literally did give it to us for free!

These guys got us in with an emergency on a Saturday afternoon. Incredible because they were slammed. Figured out our mysterious issue in no time, explained the problem with clarity, and quickly ordered our part and fixed. Super impressive considering the turnaround and tight schedule they had. We are beyond grateful that Calvin, Sam, and the team saved our road trip!

Tried to get a tire from them an hour before close and they said everyone had gone home. I needed it because my other tire was flat

Great service, quick and efficient. They did everything they said they would and did nothing extra without my consent. They were upfront about the charges and gave me a full reciept and readout from what they did. Will definitely be returning.

Im sure it was a one off thing, but the customer service over the phone was really not great. I felt a tad belittled, and this was the original place I wanted to go because they had the tires that were on my car. Ended up doing business elsewhere that day.

New tires came out covered in grease with varying levels of tire pressure from 28 psi to 42 psi. Very disappointed, definitely my last time coming to this location. Considering they cant even fill the tires with air properly what else do they mess up?

I have had a couple of experiences with this place, both times very impressed. First time, they told me I didnt need the work that I thought I would need, saved me a lot of money. Got the feeling that they are very upfront and honest about their work. I would highly recommend.

Great friendly service. They helped me replace my tire in a timely manner. I will definitely go back!

I get great service at the Issaquah Firestone. I purchased my tires through an online vendor and had them installed here. I was helped by Chase... he was great!! There is a reason I drive past 4 other shops to do business with Firestone.

The best Firestone interaction I have ever had. Prompt communication, effective and efficient staffing...

My wife brought her car in to Firestone asking for her brakes to be replaced. Most other maintenance has been done by Toyota as long as she has owned the car. We have recently had the oil and oil filter changed, and replaced the oil filter cover.After Firestone had brought her car in they proceeded to tell my wife she needed an oil change, cabin filter, air filter and a few other things replaced. They also told her the the oil filter cap was cracked and leaking on the exhaust and that it was broken by whoever installed it last. The car has about 1500 miles since the last oil change and has never shown any signs of leaking oil. I have checked after leaving and have not seen any crack or leak.Her total estimate came to almost $900. This is not acceptable! They were not asked to look or touch anything else, just the brakes. None of what they were quoting even had to do with the safety of the car.

I can’t even make an appointment. Why make online scheduling available if they won’t confirm your appointment or call you? Guess I’ll be going somewhere else.

The best customer service, A+++++ because they have customer service reps like Chase... very perofessional and friendly envirement..RECOMMENDED

Be carful for extra charges. I went in last week with a list of things to get done on my truck and I’m glad that I pay attention to detail. They tried charging me for an alignment (I paid for free lifetime alignment last time I had it done), they tried charging me for tire rotations (should be free since I have tires from firestone), they tried charging me for the same belt twice, they tried charging me for a check engine light scan. That’s almost $200 of wrongful charges. Like I said, read over your quotes/invoice before you pay anything. Besides that, it was friendly service and they were able to get everything I needed done in one day.

I love this place great service with Kelvin he always gives the best you can expect 110%

Good place. They never push too hard to try to sell you something.

Spectacular service! The mechanics here are thorough and quick. The young man at the counter was kind, accommodating, and helpful. Chuck did my car proud, and I wouldnt choose any other location or chain. Been coming here for years and never had a single poor experience.

Came early for my schedule I made online, only to find out from the guy working at front that they are all booked for the weekend and to come back Monday.

My tire warning light came on. I was a few miles away so I pulled in and asked if they could check my tires. No questions, no hassle! Two minutes later a nice young man checked my tires and I was good to go. When Im ready to buy tires, I will certainly go there!

Sam saves the day!!!! Got a flat on a Sunday heading home across the state and Sam squeezed us in, went the extra mile trying to patch the tire ultimately needing to replace it to get us home safely tonight! He was nice enough to let us bring our dog Charlie inside with us, and while he was the last guy on staff and had to stay late Sam got the job done and made us feel comfortable during our stay! Thank you Sam!!

Excellent service. Took care of it on a while you wait basis as a walk-in and took care of it quickly. Had a broken wheel replaced. They were very courteous asking all the questions and confirming I didnt want the damaged wheel being replaced, and returned the wheel lock to me personally at check out to make sure I knew it wasnt lost. I would definitely go there again.

They told me it would take within an hour to mount and balance my new tires, I waited for 2 hours for them to put them on, I understand how things happened where you cant plan for it, but then when I got on the highway, my steeling wheel started shaking violently when I was going 50+, these guys obviously dont know how to put on tires and I wouldnt trust them, Im never going back to these guys again.

Very busy location, service representative Calvin does a very good job answering phones and coordinated my walk in alignment. I observed upbeat attitude with myself and plethora of other customers as I waited.Be sure to make an appointment or drop your vehicle off for the day when needing servicing.

Chuck and Daniel got my truck in for a well overdue oil change and alignment in less time than it could and should have taken. I always hate being that drop in customer but they never fail to go above and beyond! These guys are amazing!

Prices were a bit higher then originally quoted on the phone which always seems to be the case for auto places, and to be fair I needed new rotors in addition to the pads.

I have mixed feelings about this place, as I had some work done on my car here and the person I interacted with on the phone was always extremely unpleasant and unprofessional. But when I went in, the man I dealt with was very nice and had great customer service. At the end of the day, what I had them do was a simple switching of a tire and they did that sufficiently.

Calvin was amazing!

I tried making several appointments at this location, and each time I would receive a call saying that my appointment was no longer available. The next available spot they offered would be always several days later at a completely different time. If they cant manage a schedule dont expect them to handle your car any better.

Exceptional customer service. Our tires were two days late and we were up against a time constraint and they had me drop my car off, paid for an Uber to and from work ($80) and gave me a discount! We will never go anywhere else for our tires.

Ridiculously expensive.... My girlfriend brought her car for a little hose leak. Theyve been charging 550 dollars and here is still a leak.... Bad work.

ALWAYS SO HELPFUL! But its HELP with my wheelchair... I dont know how they are with REAL VEHICLES!🤔🙂👍

Daniel at the counter was cool. Good service. Daniel who did my alignment took the time to adjust the camber and caster which was off, not just to set the toe like some places would do.

We dropped off our car with a semi flat tire on Sunday as they had said on the phone that they would be able to patch that day. We later received a call from the dealership that they could not patch the tires as the back two had such bad tread they were no longer street legal. This gave me pause but I gave them the benefit of the doubt and asked for a quote to replace the tires. The number was staggeringly large considering I had purchased tires for much less in the past. I asked them to fill the tire with air and I would take it elsewhere to have the tires replaced (quoted at half their cost right up the street). We then let them know we would be in the next day during business hours to get the keys and pick up the car. We went to the store the next day 2 hours before closing time and the front desk informed us that they had locked the keys in the car. We have only 1 set of keys for this vehicle so they had just locked our only set! When we asked what we could do they offered to try and open the car. How did they do that? A COAT HANGER that they jammed in the door and then could not even get to unlock. At this point they shrugged their shoulders and walked back in the office. We had to use our personal AAA account which is for emergencies only to come and unlock the car. As the AAA truck was leaving they offered to pay for the unlock and we said we would call the manager Chris Stephens in the morning to arrange. We called this morning and Mr.Stephens renege on his employees offer and would not pay the unlock charge. He called my husband a liar and said that he was going to trust his front desk over us that we had asked them to lock the keys in the car. There is NO WAY we would have asked that as we ONLY HAVE ONE SET OF KEYS!! I have a formal complaint pending with Firestone corporate but DO NOT GO TO THIS STORE!! They are completely unprofessional, rude, and cannot be trusted.

I will have to say kudos to the staff at the Issaquah Firestone. I took my 2500 Chevy in for a front end inspection and alignment. I also had begun to have a noise in the front end, they found a bad drivers side front wheel bearing.Even though they were busy they were able to get my bearing replaced and alignment completed on the same day also had me out the door before 4pm. The shop was clean and organized and they didnt try to sell me anything that I didnt need. Keep up the great work. A place I would definitely recommend. I also took advantage of the lifetime front end alignment . 😃

Great

Just spoke with a associate at the Gillman local. Take the time to help me figure the best way to address my concern.Was very understanding and made a educated reply to my question. Was very happy yo get he answer I needed quickly.

These guys were great. I picked up a whole set of tires for my Subaru and they were quite easy to work with and very accommodating with my schedule.

They were very helpful

Treated me with respect. Fixed my flat tire without pressuring me to buy new tires. And removed the strong dead rodent smell that had been in my car for over six months. Such an act of kindness!

We were four hours away from home and got a flat tire. Called them before heading over there with a spare only to be told upon our arrival that MAYBE they could help us by the end of the day. But that easily went to a flat no because they had “enough work and were tired”. Asked if we could purchase the tire and we ourselves would replace it; they didn’t even want to do that. These people are a joke!

After a tire rotation at another Business, they recommended I get new tires. After a lot of shopping around, Firestone provided the best deal for tires and warranty. Service was awesome. Will definitely be back for regular maintenance.

Terrible customer service. Did the absolute bare minimum to help me with my tire problem. Communication was unprofessional and I felt like I was a bother. Will not be returning.

Tried to locate a unique sized tire and they did not have it in stock & sent us to check if Hals Auto Wrecking had what we needed.

New management / manager has brought this once fine establishment back to the pack - just OK now - nothing special. Make sure to ask for an estimate for services in advance, as it wont be offered ... Everyone is just too busy to focus on your particular needs it seems. Customer Service - in Western WA? Yeah right!

Expensive but very friendly ☺️

Got an oil change for deals and it was expedited despite them being booked

I had a great experience the Firestone in Issaquah, WA. My car was in desperate need of some new tires, I brought it to the local Chevy service department where they quoted me at over $2k for the set of 4 tires and labor to install them. On my way home I decided to check to see how much the Firestone store would charge for the exact same same tires. The overall cost was about $1500 but the employee told me that they were having a sale soon and if I was willing to wait several days it would save me over $300. When I brought my car back several days later the installation took less time and cost even less than originally estimated and all of the employees were extremely polite and helpful.I sincerely appreciated that they had the opportunity to make more money from me but instead informed me of the upcoming sale and how I could save even more money. I recommend at least checking out this Firestone if anyone is ever in the market for some new tires.

Coworkers used them a few times. I would recommend them only for oil changes. They damaged a few of my coworkers vehicles.

I had a slight issue that was more of an annoyance and inconvenience than an actual concern. The first individual I spoke with to tend to the situation was rather aloof regarding my concern, but I followed through with my end of the compromise and went back today to rectify the situation. I spoke with Daniel and briefly Sam, and they absolutely went above and beyond to correct my problem, and did so with the upmost grace. I understand people make mistakes, and we all have our bad days... But own your mistakes and move on. Now, I will definitely be back again.

Great customer service!

Okay Im making up for my last bad review. These guys did an excellent job this time of aligning my lifted 4Runner. Another local shop (down the street) tried and failed miserably. Purchasing the unlimited alignments for a 4 x 4 vehicle is well worth it!

My family has been customers of this Firestone for 15+ years and we always had great service. However, I have been seeing a steady decline in service and professionalism over the past year that seems to correlate with the departure of the former manager, Chris, and many members of his staff. Sadly, after my experience there today, I will no longer use this location, nor will I refer friends here.In recent months, a friend had a front headlight bulb replaced in her Subaru but because it was installed incorrectly at this Firestone location, it caused $700 worth of damage that had to be repaired by a dealer. Firestone was at fault and reimbursed her for the cost of the repair. Replacing a bulb in a Subaru headlight? Really? I was embarrassed that I had recommended this shop to her.The billing system is in great need of updating, or the staff is in need of re-training. I have spoken to several employers on multiple occasions because I am sent my daughters bills even though they have their own cars and separate Firestone accts. My name, my address, their repairs. The last person who tried to rectify this a few weeks ago managed to erase my acct information all together so when I called for an appt today, I was not in their system. Really, after 15 years?Today I called about a slow leak in a tire and scheduled an appt. Upon arrival, I asked if it would be possible to have the oil changed but was told they did not have time to do it. When the tire was checked, I was told there was a large screw in the tire. However, I was also told that my tires were bald and new tires were recommended. I was told they could do it today. Huh? Because of an upcoming road trip, I did not have the option of getting another opinion or time to price shop. As I waited 4 hours for the tires to be installed, I watched as three other customers with slow leaks were told the exact same thing, with the exact same tread measurements. Hmmmm. No time for an oil change but time for new tire installations? $$$$$ I now find myself wondering if I needed new tires at all......In addition, today I had to ASK if there were any discounts for using my Firestone acct, whereas in years past, I was offered discounts and in some instances, more than one. I always felt I was getting the best possible price. I was also told I could save $100 today by using my account so, of course, I agreed. As I was being checked out, instead of taking it off the bill, I was told I needed to submit the receipt for a rebate. When I looked at the information, its a $100 Firestone Pre-paid VISA card. I consider this really poor communication regarding pricing and promotions.As I waited for my car today, I heard lots of horsing around in the service bay area: several guys hooting and hollering, someone rapping loudly, someone groaning about phones ringing....very unprofessional and showing lack of focus by technicians. The employee manning the front counter also speaks way too fast and does not enunciate. As I waited and listened to him talk with customers, I could hardly understand a word he was saying either on the phone or in person. Not the right kind of front man, if you ask me.So, its time to find another service shop in the area. There are other choices and its time to move on. Honesty, transparency and professionalism are long gone here.Chris, please come back!!!!

3rd time using this location with excellent results. Communication is clear and work is done quickly each time. Staff is easy to deal with, provides quotes, answers questions. I like the service here.

I bought new tires here a month ago. I was sold on a 6 month same as cash no payments, no interest for six months. I thought why wouldnt I do this? So I did it, and then promptly received an invoice in the mail for my monthly payment. There is no interest, but had I known the truth up front I would have just paid cash. I dont appreciate being lied to.

The lower ball joint on my 06 Chevy Duramax broke, my truck collapsed on the driver side and was immobilized at 8am Sunday, could not move without being winched. We paid Clarks towing $300 to take it 500 yrds to this Firestone shop. They said no problem to change the ball joint. Later during the day they called me back and said it was going to cost $1500. They said they needed to change all kinds of other parts too. Last year I rebuilt the entire suspension on this truck so I know they were lying! They knew we lived in Bellingham wa and tried to take advantage of us, trust your instincts and dont let them bully you into spending money you dont need to. So I called AAA and had the truck towed all the way home to Bellingham. It cost $300 towing, and $50 for the ball joint which will take me 45 min to change and the truck will be roadworthy. CROOKS

I picked up a screw in my tire today and went to the Issaquah Firestone. The guy I talked to told me he didnt have time to help me out. He filled up the tire but could hear it leaking pretty bad. I said I guess I will have to put on the spare. I told Hime that I would pull the van out of the way to change the tire. He told me to leave the parking lot because he didnt want to liable if I got hurt. I will never go back to this location. After putting on the spare I went down the street to make an appointment at the Midas to get my tires looked at.

Emailed them to make an appointment to Buy a battery and get it installed. The front desk told us they don’t have anyway to email them. Then they told us it would take two hours. We went to big O tires down the street and they changed it out immediately.

I came here on a super busy weekend and they were able to fit me in. Money was tight so I chose to just replace the two most worn tires. Later that week I found some damage they had missed on one of the old tires that was left on my vehicle. I brought my car back in and the service manager replaced my old damaged tire with a new one for free. Besides the free tire everyone I dealt with during my two visits was professional and super nice. I wont buy tires anywhere else after this. 👍

They broke the nut that needs to be twisted while doing a wheel alignment and charged me $400 for labor for fixing it. On top of it, I was told that the car is safe to drive but the wheel alignment cant be done ever again on that wheel. Apart from that I also noticed later that my backup camera got scratched up as well.Extremely disappointed.

I was on my way back to college with my car totally packed when I got a flat. It was late in the day and I still had about a 2 hour drive ahead of me. I called this Firestone to see if there was any possible way they could get me a new tire. Not only did they stay open late for me, but were very careful when handling all my belongings that had to be moved in order to put the spare back in my trunk. The employees were very polite, and made it a quick and easy experience. I highly recommend this Firestone in Issaquah, WA!

Dont bother taking anything bigger than a midsize suv here otherwise they most likely wont be able to help you. I have a F350 and they could NOT install new tires for me.

Terrible service, cheated our money, stated they have done work they did not do and they did not get our consent. Never go to this place. They take advantage of your situation to make money and rob you.

Professional, knowledgeable and affordable! Best place in Issaquah for tires, oil changes and so much more! Check them out😛

Good staff and service

Great place for car service. Had really good customer service. Will continue to use them!

Fabulous team

I went into the Issaquah Firestone with all sorts of problems on my 2005 Jeep grand cherokee and these guys solved every one of them and when it took longer than expected they offered me a rental car. Great group of guys, will definitely be going back.

These guys will scam you.. took my car in for tire balance and alignment after getting new tires. Charged me a good 200 for checking my brakes alignment and tire balance. Kept having my steering wheel vibrate took it to a small tire shop in Renton in which they told me my tires were just out balance still... firestone also told me I had an oil leak which was false after getting the car inspected at south lake European. Will not be doing business with them again and I would advise others to stay away. Shady people here.

Flat tire the day I was leaving town, they did a good job of fitting me in to fix my flat.

Tire was going flat. They got me in and out on a busy Saturday in an hour. Great experience!

Very friendly helpful staff I really appreciate the help and understanding of what I was in the market for as far as vehicle needs. Very Awesome!

Daniel is amazing, great customer service, transparent and fast service. Open Sundays! Thanks Firestone you have a great team in Issaquah.

Pulled in yesterday in my ambulance with a flat on the outside dual tire. They said they didnt have a jack big enough to lift it or a wrench big enough for the lugs (baloney). One guy put air in the tire and heard it leaking out and declared this hole is too big to repair. So we limped back over the mountains to Cle Elum where a gas station/tire center took the tire off, repaired it and sent us on our way. Big FAIL Firestone.

These folks take good care of me, have good choices for quality and price. This is a busy place, I try to allow extra time to schedule work but I know they can respond quickly too.

Had my SUV in for a road trip check. They were very thorough on their inspection and price was good.

I am having to rewrite a review. I was recently told that my oil leaks had to do with my engine and that I would need to replace it. The cost would be $2600.00 plus labor. I then took my car to a master mechanic and found out they were using cheap parts which was creating the issues. Cost me 150.00

Bought 4 tires, had a slow leak and called them to fix. Staff told me that they were booked and he could get me in on their schedule in 4 days. They offered up other stores in the area. I HIGHLY recommend LES SCHWAB and would never recommend this place to anyone. POOR business. I should mention that I have never wrote a review before, but this is totally unacceptable.

Wonderful staff, great prices, good service technicians.

Useless service, waiting for car pickup from last 1 hr 30 mins and still people are chit chatting outside rather then concentrating on car .Work of 5 mins and making me wait for more then 1 hr 30 mins .

Needed tire repair after nail puncture. James and his team were professional, smiling, fast and honest! Thanks!!

There wasnt any fire but the building might have been made out of stones. Also they have tires.

We lost a tire pulling a trailer and were pretty much standed. I found Firestone on with my smartphone, unhooked the trailer where is was, put on the spare and headed out. I told them that my wife and kids were sitting on the side of the road with my trailer waiting for the truck to get the new tires. There were 3 guys hanging out, smoking over by the alignment rack while they joked it up with the guy working the rack.The guy they put on my tires obviously did not want to be working that day. He took over 2 hours to change 4 tires. I even offered to help the guy he was going so damn slow. The guys over at the alignment rack would just look over and chuckle. They didnt want to help the guy.When I complained to the girl at the front counter, she just said that that was the slowest guy in the shop and nobody wants to continue to do his work for him.I will never go back to this lousy place, or any other Firestone store for that matter.

I left my car at this location last Friday for an oil and filter change, I usually do as its relatively close to where I work.Later in the day they called to say the car was ready but they had identified some issues with my brakes, and issue which they said could cause me to at some time soon put your foot through the floor pressing the brake deal and NOTHING will happen! Melodrama doesnt sit well with me so I told them Id just pick up my car if it were ready.This morning I dropped my car off at a shop I trust (Auto Logic in Bellevue) to have them give the car the once over, they just called me with this news...The oil and filters are filthy, thats the air and oil filters I paid Firestone to replace 3 days ago-never changed. The brake problem they were so melodramatic about, not anywhere near the problem Firestone claimed. Its being addressed now at half the price and with higher end parts than Firestone quoted.So, there it is in black and white. Id heard of Firestones dubious business practices but had in some way trusted them previously. No more, I paid them for services never completed.AVOID this business at all costs.

They overcharged me and now refusing to give a refund. I brought two wheels to have tires swapped for new ones. Later when I got invoice in e-mail I discovered I was charged for TPMS kits even though my car (2006 Volvo S40) and these two wheels never had TPMS installed. I called them first time to inform about this problem less than an hour after leaving the shop (they send invoice over email, so I couldnt actually look at it before signing). They said I dont need to bring the wheels back and instead should call the next morning to have the manager refund the extra charge. When I called the next day they said I should bring the wheels back for them to take a look (which at this point is problematic as I dont live anywhere close to this shop).

The staff and management are sub-par. I had to take my car back 3 times to get the new tires I had purchased balanced correctly. Each time I came back and explained what I could hear and feel the response I got was close to disbelief and very condescending. I felt that they did not believe what I was describing, even though upon re-balancing my tires the problem would return...until the third visit where I was told by phone that they had a brand new balancing machine. After the third appointment they brought my car out and continued to act like I didnt know what I was doing and made a comment I dont know what youre doing to this car!!!What?!! I also feel that because I am a woman they had a hard time accepting that I might know a little something about cars!So...after the third re-balance with the brand new machine...all is well. Tires are in balance at high speeds, no more klunk klunk on the passenger side undercarriage...I was completely dissatisfied by my experience at Firestone Issaquah. Will NEVER return. Would NEVER recommend their so called- service. Such a bad experience.

Took 3 hours to change my tires even with an appointment, didnt call when they were done, tried to up sell me $500 dollars worth of repairs and made me late to the rest of my appointments.

Overpriced, changes quotes near daily and rude management, do not go here.It should not cost 900$ for 2 axle seals.

Squeezed me in when they had a full schedule. Great service and a decent price.

They always do a great job, and the service is top notch!