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Advance Auto Parts
380-384 Elmira Rd, Ithaca, NY 14850, United States
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Advance Auto Parts
Comments
Mi
Review №1

Had to get my part from a different store and that came in the next day. The only thing is they didnt call me when the part came in, I had to call them to check. It all worked out though so its all good!

Pe
Review №2

One of the 5 places that didnt know how to identify a brake line for my truck. I asked can ya look it up and they said no. Rude and un unfriendly

Mi
Review №3

Typical auto store, service was good.

Sh
Review №4

Rapid and successful identification of the problem, friendly and professional service, fixed the issue (battery replacement) within the hour, and they also accommodated a last minute add-on request (windshield wiper replacement). All in all, excellent service - thank you guys!

D
Review №5

Competitive prices and easy pickup of online orders. Speedperks rewards for frequent buyers is a nice incentive for $ off of future orders.

De
Review №6

Items not in stock after puchasing online and driving there. Did make effort to get it there a couple of hours later. Three stars for that effort.

Jo
Review №7

Great and assistant was efficient and did great work!

Ro
Review №8

Good help

Ro
Review №9

Bill is very helpful, and did a great job helping me get my parts.

Ju
Review №10

Gentlemen at the counter tried to help.

Da
Review №11

Terrible customer service, they dont know anything without a part number, was looking for a selinoid there are not many types they stock wouldnt look with out a part number, thankful Napa and auto zone spent the 2 mins to help me.

Ha
Review №12

Was super helpful finding what we needed

Mi
Review №13

Ok prices in a jam

th
Review №14

I went to buy some parts from them and they said theyd hold it for 9 days and if I didnt come back theyd sell it to someone else and I wouldnt get charged. Well I didnt come back and they charged me the $90 for the parts and caused a chain reaction putting my bank balance in the negatives. They took the parts and then used my credit card number to pay for it for themselves

SA
Review №15

Many positive experiences here in the past, and today no exception as they helped me with wiper replacements that a garage said they couldnt perform. Installed the correct new blades politely, pleasantly, and promptly despite obviously being understaffed on a cold day in the freezing rain and sleet.

Da
Review №16

Would rate this store negative stars if possible, one of the worst advance autos Ive been to. The staff wasnt knowledgeable and quite indifferent to my needs, when they couldnt help me with my parts they just ignored me and started helping other customers. I will be buying my auto parts somewhere else from now on

Kr
Review №17

The young lady today was a great help!Had visited Auto Zone for a brake light and they said they didnt have it, not questioning my impreza type. Said it was an led bulb.I visited your store, and the sales person asked for my VIN to be sure. Even took time to look at my vehicle. They had the bulb. And it wasnt an led one!

Gw
Review №18

Out battery died Memorial Day weekend while on a camping trip. Brian helped us out with a positive attitude and great service. Made an otherwise stressful situation smooth sailing!

Ka
Review №19

Both stores have friendly and knowledgeable staff. Easy in, easy out! They install wiper blades, antifreeze,and a few other quick services for FREE!

Bi
Review №20

Man at parts counter was very rude we have a big business account maybe we should try elsewhere

Mi
Review №21

Ok if with the rite ppl

La
Review №22

Usually cheaper then auto zone better rewards program and the folks are a joy to work with and are helpful

Ro
Review №23

Way too much stuff that I have no idea if Ill ever need, and nice people to help you find what you DO need.

As
Review №24

Went for battery replacement. Ordered online but pretty prompt staff. Quick change and I was on my way in minutes.

Te
Review №25

They are so helpful finding the part you want. Their rentals are useful when fixing you car.

Kl
Review №26

Love the place. I cant go in without buying something.

Ma
Review №27

Not happy! Went in and some guy was putting stickers on something, he looked at me and said I will be with you in a moment so I wait and wait . I could see the other workers where on the phone helping customers. One of the guys hung up the phone and I walked over to him and I said is that guy a manager? He said yes . I told him that his manager sucks in stead of stopping what he was doing. mind you he was just putting stickers up, and helping me he blew me off. I told his worker that was bull or maybe it had to do with I was a woman in a auto parts store . The worker which his name is Kevin was very nice and apologies . As far as Im concern if some one walks in and your workers are busy, you as a manager should step in and help. You should be showing them what leadership is about. Not give more attention to some stickers.

NY
Review №28

Not a bad place to go but they dont listen and think they know it all

Ti
Review №29

The prices are competitive, and staff run the gamut from exceptionally helpful to Im barely making the effort to say canned phrases at you.

An
Review №30

These folks were super helpful in assisting us to select parts

Su
Review №31

They sometimes have what I need and the guys some of them know what theyre doing

Sa
Review №32

I do not like the new store manager, as a women, I felt like a bother when I went in and asked for help. I couldnt tell what light was blown and hold down the break peddle at the same time.

Vi
Review №33

Always a very helpful staff. Really enjoy going here.

Ky
Review №34

Excellent customer service, good prices, when my part was delayed due to a blizzard down south they updated me on a regular basis on the status of when it will arrive.

Ge
Review №35

They always have what I need. Employees are helpful and professional.

Br
Review №36

Probably wont be returning to this advanced honestly idk if its the location or what but it seems that this place cant get it right with their employees and the conditions of their store

Da
Review №37

Although they had the part I was looking for the employee that helped us was on the ride side, I would have given I higher rating.

mi
Review №38

Have always with out question gotten parts here... Really 30 years!

Jo
Review №39

Right parts, right price, helpful staff.

Br
Review №40

Some staff doesnt know what they are doing.

su
Review №41

Very nice and helpful staff.

Ch
Review №42

Exactly what you expect from a parts store. A Bit pricey but they can get you what your looking for

Er
Review №43

Great people with great knowledge very friendly

Ch
Review №44

Had what i needed. Very helpful staff.

Je
Review №45

Extra helpful staff and well stocked.

Ja
Review №46

Good prices, pleasant staff.

ro
Review №47

The help was great, they tried to help me, but they didnt find the part.

Ra
Review №48

VERY SLOW CHECK OUT! I WAS 1 OF 2 PEOPLE IN LINE; AT LEAST 15 MINUTES WAITING! LAME!

Zo
Review №49

Pleasant and knowledgable staff!

Su
Review №50

I shredded a wiper blade trying to remove it from the frozen windshield. The nice guy at Advanced helped me pick out blades, replaced the damaged blade in freezing cold weather and helped me with a rebate form.

Ro
Review №51

Great staff that knew the business

Me
Review №52

The employee checked our cars check engine codes and jump started it when it wouldnt start. We also like to buy their quality parts on a regular basis.

Ad
Review №53

Good place, good prices.

Li
Review №54

Dont expect to get help if you are a woman.

Jo
Review №55

Didnt have what I needed

Jo
Review №56

The customer service leaves me wanting.

A
Review №57

Rude and unhelpful staff more than once.

Ja
Review №58

They ok.

ni
Review №59

Grateful for your Business

Ye
Review №60

Very friendly, helped even as store was closing

Do
Review №61

Good customer service

Jo
Review №62

Alternator replacement was a breeze and they guaranteed the old one i bought there so it was free no questions asked!

La
Review №63

Good for car parts

Jo
Review №64

Went there to get a turn signal bulb none in stock.

St
Review №65

Great staff.

Er
Review №66

Great customer service

Co
Review №67

Very helpful staff

Ri
Review №68

The prices are good

Ta
Review №69

I got the part I needed in a few hours

Dy
Review №70

They had the battery I needed.

Pe
Review №71

Parts

gg
Review №72

Always helpful

mi
Review №73

Very convenient

Mi
Review №74

Good price

Do
Review №75

Helped alot

er
Review №76

Great

Ro
Review №77

Helpful

lu
Review №78

More complete auto parts

Information
18 Photos
78 Comments
4.1 Rating
  • Address:380-384 Elmira Rd, Ithaca, NY 14850, United States
  • Site:https://stores.advanceautoparts.com/ny/ithaca/380-384-elmira-rd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 607-275-3301
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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