Our experience was excellent! Avery is top notch! He is very knowledgeable about all products in the store. He is also very patient as we asked many questions. Not only did he answer every question we had, he thoroughly explained every detail about the beds. He went above and beyond helping us choose the bed that is right for us. I cant wait for our new bed to arrive!!

Avery was awesome! Knowledgeable and friendly. Would definitely buy here again.

Brandon was Great! He took his time and explained everything we needed to know about what kind of bed we needed. He also made sure we had good pillows to help us sleep better with our health problems. The overall experience was wonderful.

Did a walk in for the first time to make my first big purchase for a sleep number bed today and was pleased with the overall process and ease of our purchase.

The sales staff was very professional in explaining the way the beds work. We felt like we was at home. They were patient with my wife and myself. We can’t wait to get our bed installed. Hoping it will solve all out sleep issues.

We had a friendly, knowledgeable sales person to assist us with our purchase! Excited about the delivery of our new sleep number bed!

Bought bed 9/23/2020, was told it would deliver 10/24/2020.Received text Thursday 10/22/2020 that the bed would deliver between 2 and 5 on 10/24.Friday nite 10/23 I remove current mattress and springs in anticipation of delivery.Saturday 10/24 at 10 am I get a text saying they are on their way.I come home, and at at noon see no one. Call to find out where they are and am told they have lost the bed and wont be able to deliver .One months leadtime and they cant make a delivery . My current bed has been taken down so now have no bed to sleep in.So I call the store, and the customer service numbers..no one can help and everyone acts like they couldnt care less.Beware before you buy.

The customer service at this location was amazing. Avery Phillips helped me and answered all my questions professionally and politely. Making a big purchase is always overwhelming and it was great to feel that Avery had my best interests at heart and actively listened to what I wanted and didn’t pressure me into anything I didn’t want or need. Highly recommended.

The local store was great. The store manager was excellent in selling me the bed. No pressure tactics and knew the product well. The mattress seemed promising. Once you place the order, the store doesnt do anything else. Everything is handled by corporate. Delivery issues? Gotta call corporate.Yes, this review is long. But cancelling my order was the best thing I did considering the store doesnt handle delivery. That representatives arent empowered to expedite parts and redelivery. That any issues basically need escalation to managers to get resolutions. But my takeaway is this... What are the time frames if your Sleep Number needs repair? New air pump? New computer module that controls the pump? New air chambers? How long are you gonna have to sleep on your sofa if your mattress is unsleepable? Do you want to call a corporate number for everything or do you want to work face to face or with the local store instead? My story is below...My Sleep Number bed was delivered 17 days after I ordered it. The delivery crew walked into my home and looked at my bed and said NOPE! I would need extended legs to clear the side rails. And they told me they normally carry them on the truck but they were out. I inquired about this in store. I was told it was doable and can accomodate beds high off the floor. The delivery crew said they would let corporate know and they would mail them to me directly and reschedule delivery. They came from MEMPHIS. The local store doesnt do delivery.5 minutes went by and corporate called me. The rep quoted a delivery date of another 18 days from now. I said absolutely not. I asked to speak with a manager. I was firm about having delivery this week. The manager stated she got off work in an hour and wouldnt have time to escalate the issue but would pass it on to a coworker.Corporate gave a window of about 10 days later for delivery after having to ask to speak with a manager. Still unacceptable. They comped their $200 delivery fee and threw in the $50 leg extenders for free. I asked for sooner delivery. I asked about delivery after 4pm. They said more than likely NO. I was told maybe I could take a day off. ALREADY DID THAT.Calling the local store, the store manager told me he looked through the notes of the account. He said he would look to see what corporate would do first and then look to see what he could do. After reviewing the notes, he reiterated that everyone was doing what they could. And he agreed it was disappointing they didnt readily stock materials for known delivery issues.I wound up visiting Mattress Firm and was promised RED CARPET delivery THE NEXT DAY! The manager at Mattress Firm was able to contact delivery DIRECTLY and squeeze me in for the next day. I purchased the Intellibed from Mattress Firm and promptly called Sleep Number corporate to cancel my order.

Great staff

Sales rep was friendly and answered our questions to our satisfaction. We were just getting ideas.

Getting my new bed Monday July 22nd, cant wait

Very friendly sales person very helpful..Answered all my questions and allowed us to experience the bed as we needed..Very nice attractive store in a good location with excellent parking upfront.

Fantastic service. Friendly, very knowledgeable...and extremely patient!

Excellent Store With Fantastic Associates to Help You With Your Needs!!!

Steven very helpful

Very informative no pressure salesman