I had a great experience. You were suppose to make an appointment but they accommodated us and helped my daughter find the prom dress of her dreams. Friendly, clean, peaceful environment.

Great folks! Check them out for your bridal plans. Madison Downs great venue for your wedding or event...

Omg place is beyond amazing and owners/staff treat you as they have been knowing you like family and best of friends highly recommended and I said yes to my dress here 😍😍😍

My daughter is getting married in Cincinnati, Ohio and my niece, who lives in Tennessee, is in the wedding. We called My Best Friend Jenna Bridal and asked if my niece could try on dresses and get measured in their shop. They said yes just make an appointment. This morning my niece went to try on dresses and was told that she couldnt try them on or get measured unless she purchased the dress from My Best Friend Jenna Bridal. I talked to the owner on the phone and explained that I had previously been told that she could try on dresses and get measured there, and that the dress had to be ordered in Cincinnati with the other bridesmaid dresses so that it was from the same dye lot. After much discussion and pleading, the owner finally relented and said she would allow her to try on the dresses but that they couldnt measure her due to liability reasons. And that she would have to go to JoAnn Fabrics to get measured. My niece tried on four dresses. Before she left the shop they told her that because she was so sweet they would measure her. My niece called me with the measurements and style number. After talking to the owner of the bridal shop in Cincinnati, Ohio, we realized that something about her measurements didnt make sense. We called my niece and found out that My Best Friend Jenna Bridal took my nieces measurements over the top of her sweatshirt and sweatpants! Either this shop doesnt know how to take dress measurements or they deliberately were trying to mess up the dress order! Clearly the owner of My Best Friend Jenna Bridal & Formalwear isnt interested in good customer service and the possibility of getting future sales from my niece. They are only interested in a sale now and if you arent buying from them now then you arent worth their time!! The bridal shop in Cincinnati said that they do fittings and measurements for out of town weddings all of the time and that what we were asking of My Best Friend Jenna Bridal is very common in the industry. What should have been an exciting, fun experience for my 13 year old niece turned into her feeling like a burden. In my nieces own words, I think you sent me to the wrong shop Aunt Lisa! I would not recommend this shop to anyone!

Great group of girls! Got tuxedos for a wedding and couldn’t be more pleased.

Best tuxedos in town! Very knowledgeable staff super professional.

Awesome place. Nice people. They enjoy being apart of that special moment being special for you.

They helped me get the dress of my dreams and I will send everyone I know there very nice and helpful

BEST customer service and selection around!! Thanks My Best Friend Jenna for always dressing me for all my formal occasions!!

I got a dress there for a upcoming ball and everyone was very friendly and very helpful!

Top knotch. Helpful. Great atmosphere.

Perfect wedding venue and superb servive from Jenna and her family and staff!

Take your business to My Best Friend Jenna!!! Jennas so awesome and shell get you looking amazing for your event!!

West Tennessee’s top bridal boutique! ❤️

Best ever tuxedo!

I love it