Friendly staff but offers change each time you discuss it. Hop on a good deal when it is first offered

It was my first visit here and I loved it!! I’m so happy that I switched to AT&T and I love the service. Ebby helped me and she is so sweet and very patient.

Christina was amazing! We came in at 7:40 with seven of our nine phones not working and she stayed with us for an entire hour and half after closing to help us get everything going. She was so patient and helped us get everything in good working order. We came in a hot mess from a switch not done in store but through a vendor and she put in all the time to fix everything that was wrong or not done. She was the best!

Shane & Brady were amazing, they listened. And made sure I got what I was looking for and they took their time to help me decide on what devices I’d be happy with. Very outgoing and friendly, best experience I’ve ever had. Thank you guys!

Everything was fantastic! I just had to wait because the store was busy. I was extremely pleased with the service and knowledge of Derek, and that when I called in the regards if the store had a SE 2020 in red & 256. Joe went and checked and put a hold on it without me asking in my first name. I cant say enough good about the Joplin team and the service they give. Thanks!!!!

Ebby helped us and she was awesome! I needed to pay off my phone to upgrade. She helped me get the best bang for my buck, was awesome at applying my screen protector and phone case. I was in and out of there in like half an hour, which literally never happens at AT&T. She was knowledgeable & friendly.

Tiffany was amazing. Communication skills and professionalize was everything. Love my new watch and new service.

Excellent store with knowledgeable consultants! Chris was amazing in helping my whole family switch over from Verizon to AT&T as well as hooking us up with an AT&T TV. He is an excellent retail sales consultant. So make sure you ask did him. Chris is very knowledgeable in this field. He is extremely customer friendly and professional. Chris has a positive attitude and cares for his clientele and new customers. He is definitely an awesome employee that needs to be recognized for his hard work and expertise! I recommend this AT&T store and will be sending more clients his way!

Okay this is a review about the people I interacted with NOT att the evil Corp.Employees were all helpful. Like all of them. I was actually impressed. They handledy issues, answered my dumb questions and smiled the whole time.The employees make the best of a hellishly hard customer service job. Bravo!

These guys went above and beyond with great customer service. Brady, the manager, went out of his way (20 miles) to bring me what I need for my Att service. Taking up his lunch break! Tucker was also great at making sure I had what I need. Definitely recommend this store for exceptional customer service!

Trying to get internet service for over a week. No communication between the store and the technicians. Was told they would be at my home between 8am and 12pm. When I called now it will be 4pm. No one notified me of this. Entire day wasted

We were with AT&T for two years. I didn’t realize a company could be worse than Verizon, but they proved me wrong. Terrible customer service from the whole company. I had to fight with billing more often than not because our monthly bills were never consistently priced and not that we’ve left them, they’re still trying to charge me for two months of service AFTER we disconnected our lines. Now they’re trying to ruin my credit even after admitting they know the bills are from after we switched to US cellular. I don’t even have the same phone number but they are trying to scare me out of $140 because of their incompetence.

Customer service was good. I did spend longer than anticipated, just under 2 hours, to set up a new account with only one line due to a mix up with charging me for the improper phone I selected. Additionally, I was an authorized user on my moms account, but they still wouldnt let me bring my old number to my new plan without her releasing it. So now Im stuck with updating over 15 years worth of a new cell phone number. Would have given 2 stars, but the sales clerk, Joe( I think), was super nice and apologetic about his mix up with my phone.

Very helpful a short wait but ebby was extremely helpful and very nice

Kenzie, Chris, and Leslie at the AT&T store located in Joplin, MO helped me out so much with setting up my service. Exceptional customer service that made me smile and made my day better. All employees should be as personable and helpful as these guys! They set the standard for Outstanding work ethic. I applaud them and look forward to future visits if need be.

Love the people there! Always helpful and friendly

Great customer service from Derek. Went in to get a new phone and ended up with a new tablet too. He also helped us with our account and was really informative. Definitely recommend him 👌

Horrible! Waited for an hour after our “appointment time”. Then it took 3 hours to set up new phones.. only to leave and when we got home the 1 new phone was not Ported over to the account correctly! 2 days later- still not fixed! Pay up front for tax on a phone that can’t be used and not only can the phone not be used- the line/ phone umber isn’t working- so, paying for phone service on a line that isn’t even working!And- that phone line is for a single mother.Needless to say not happy! Can’t get follow up service to fix the problem! They are all nice before the sale- just no follow up!If no resolution by tomorrow. Just going to take all the Andre phones back!

Ashley is the ABSOLUTE most patient, kind and best to work with. We had several lines with issues and she spent 2 hours with us and NEVER got frustrated or tried rushing us out the door.We will definitely come back for Ashley in the future. She is the BEST!!!!

Ebby, the representative that assisted us, and Brady, store manager, were beyond helpful today! I have had so much difficulty and frustration over the past two weeks since upgrading our six phone lines. Everything that could go wrong did. As a last resort I went into the Joplin store with my 5 trade-ins and one return and left several hours later with everything taken care of. They were kind, helpful, knowledgeable and understanding. A BIG THANK YOU TO EBBY AND BRADY!

We had previously upgraded our phones and our bill had add one we didn’t approve. We showed up frustrated and Shane not only took the time to understand the issues, but got them fixed quickly. He showed empathy towards the situation and we are so thankful! Great customer service, Shane!

Gavin at the Joplin missouri location was extremely helpful and spent the whole day helping me get a new phone. 10 out of 10 would definitely go to him again. I’ve never had such an easy experience!

On 12/202018 I spent four hours switching my corporate service from Verizon to AT&T. I am still in awe of what just happened. This has been hands-down the worst customer experience I have ever received from a cell phone carrier. I left after speaking with both managers on duty and the sales woman without my voicemail setup. they all claimed that they did not know what the enhanced voice mail service was. I googled it and it is exactly what I need for my business. They did not understand how it worked and were unwilling to call customer service on my behalf. They did not want to waste their time on me because its the holiday season and they are more interested in getting more activations this month. I sold cell phones for 8 years and that is how you get paid. You get paid based on how many activations you get in a month. As in this example, good customer service may limit the amount of activations that you get. I can understand and appreciate that. However, it is now a week later and I still cannot check my voicemail. I spent four and a half hours on the phone today with customer service. They were not able to set up my voicemail because the representative that I dealt with did not type in my federal identification number correctly. I am not able to login to my account so I do not have my account number. I left the store without an account number because they could not give that to me either. I was in a text message conversation with my sales representative the entire 4 hour plus time period that I was on the phone today with AT&T customer service. She refused to give me my account number. She claimed that it was not her fault that I was on hold and that she could not take a few seconds to give me my account number because she was with another customer. She could take a couple seconds to text me but could not give me my account number? Okay, I can deal with that. However, the store is now closed and I still do not have my account number and I cannot check my voicemail. She blew me off while I was on hold with customer service. I am going to cancel my service with AT&T because I cannot check my voicemail. This is silly and it sounds silly coming out of my mouth. However, this is a fact. In addition, I have tried to file a formal complaint with them and there is no avenue to file a complaint. They continue to refer me back to the general manager of that store. So, these fundamental customer service breakdowns continue to happen and no one ever knows about it. I spoke with four people and two of them were supervisors. In the end, I still do not have access to my voicemail. I attached two text messages. I had already been on hold for 50 minutes the first time I text her. I also attached the last text message. After wasting four and a half hours of my time in the store the first time is it not crazy that I have to make a follow-up appointment to set up my voicemail? I dont know Ill let you be the judge.

Great group of professionals they were compassionate & great listeners, very knowledgeable and helpful.

My husband and I went to get 2 new phones today and was greeted by Mason and what a great job this young man did. He was so helpful and very informative of the new products . Cant say enough good stuff about him. AT a& T should be proudOf having such a polite and friendly staffVicki

I was in this past Monday 1/04 to switch over phone plans and Collin H was amazing! Made it very easy to switch, very thorough with explaining everything, and quick and efficient. I was in there for maybe an hour. Would definitely recommend asking for him!

The people are super nice but my issue was not resolved even after they promised it would be. This has been the worse experience I have ever had with trying to switch a phone. I will say that my experience switching was all online. I should have probably went in store and maybe I would have had a better experience however in would not have gotten the online promotions. In the end tho Im still not getting them so I literally wasted a month of my time and still have no new phone.

Very professional and helpful answered every question we asked and got what we wanted and what we needed.

Would have been a five star but they did not have the phone we wanted in stock

Great experience with Joe today. I made my appointment online and only had a short wait when I checked in. He was so friendly and knowledgeable. He took great care of me and I left with a cool new phone completely transferred and working perfectly! Thanks Joe!!

By far the best location in the Joplin area, its a corporate location. The staff is more knowledgeable, always friendly, and are able to do some things the other stores arent able to do. The wait time can be long sometimes but its definitely worth the wait.

Oh my goodness! This store is amazing. I’m sure Mason figured out quite quickly that he was dealing with 2 tech tards. He was so patient & kind. Leslee & Brady were also great to help with getting our phones set up. We left the store very happy to have 2 new phones and best of all Mason got my Pinterest boards back! Thank you so much for your patience! Very satisfied!!

Ashley was so sweet and helpful! She was very thorough and l felt very confident with my phone, watch and service when I left! Excited for my new iPad coming too! Definitely happy to make the switch in service!

Jason at the corporate AT&T store on Rangeline across from Academy Sports, helped me resolve my problem with my phone account by providing me with options that I would have never thought of. He is extremely professional and knowledgeable and took the time to explain everything which was much appreciated. He gave me the contact information to be able to get any questions answered should I still have questions after I left the store. On the store survey that I received I misread the rating system and evidently rated the experience at the worst level by mistake. I thought a 1 would be the best and 5 the worst. OOPS !

Horrible wait times. I’ve been in twice to have a billing question answered and there has been an 1.5 hour wait each time. Very understaffed and minimal customer service.

Shane was fantastic and really nice and kind! Helped me get a phone, case, and check on my plan. Hell take care of you!

I came in to switch providers and Ash (Ashley) was amazing!! She was knowledgeable, efficient, friendly, helpful, and made the entire process seamless! Thankful for her during this process!! Highly recommend getting her if you have the choice!

Didnt have what I needed but service was good

Wonderful experience! Mason was extremely helpful. Very polite funny and knowledgeable. 10 times better than the Webb City AT&T store. Joplin store Rocks

I called Friday and spoke with a nice woman who said that she would be glad to have me come in and help me. So Monday I went and ended up with Tony. Just my luck. He had no clue or interest in helping me, he was too busy trying to flirt with my under age daughter. And I made it clear I was mom cause he had no clue, by the look on his face, he gave me technical support number and told me to call them. 6th at&t person Ive dealt with and I dont know who was the worst. Im very aggravated over it. Even worse I drove from neosho to joplin just so I could get help. Neosho store really didnt want to do anything and said he couldnt. Its very frustrating. If my phone continues not to receive calls I will be switching to a phone company were I will get calls and help.

Great service on a busy day. Thanks

Needed help with billing.They answered everything very well.

It took me 2 hours of waiting just to get a sim card. They should have 2 lines. One for sim cards and one for people getting a phone! 2 hours to wait for a sim card is ridiculous!

We ran into so many issues getting our numbers transferred over to AT&T and this location has the kindest most helpful employees. Ebby and Chase set everything up for us. The general manager Brady did everything he could to help us and get the problems resolved. He even gave us a free phone case for the new phone since we had to deal with all the issues. Made the experience worth it! Definitely will recommend this location to everyone!

Fantastic customer service!!!! Friendly and helpful staff who have excellent product knowledge. Minimal wait time to be seen as well.

Good service! I had a difficult situation that needed solved and lady that helped me was great

I placed a curbside pickup with AT&T this morning. After it said “pickup ready” online, I arrived later in the day at the store. I called the store, following protocol. They said they would be out shortly with my pickup. After 45 minutes nobody came. I called several times and they would not answer the phone. After going into the store and telling somebody about my problem, and talking to this person serval times, service was eventually given. Manager apologized for service which improved the service. Overall, I spent an hour waiting for a ready pickup that I pre paid for. Very disappointed.

I had a wonderful experience at this ATT store last weekend. Ashley helped me transferring the entire family plan from another carrier to ATT and solved all the problems we had on our phones. Highly recommend this store!

I spoke with Brady today about the emergency broadband program and I have to say I’ve called literally 5-7 other providers and nobody knew what I was talking about. Brady was not only knowledgeable but went above and beyond to help me get the information to Finnish my enrollment

Mason helped me fix my service connection. Awesome customer service 10/10

If you’re going to the corporate store on range line across from academy. ASK FOR JENNA. She’s amazing and very thorough with her expertise. I legit have the worst credit ever, and she was able to come up with different solutions to each of my problems and get me the newest phone on the best plan, with little to no cost. ASK FOR JENNA!!!!👏🏻

This store sucks, always have to wait over and hour.

They were helpful in advising me about how to run one of my apps

Have went to store three times to pay bill Kieoska was not working need to have rep take payment and was told they didnt have time to take payment. If I wanted to purchase something they would be able to help.

Went in to combine phone lines for me and my fiancé, came out with phone lines combined, a Christmas present set up and ready for my little brother, internet cheaper than before, and at&t tv ordered to ship to our house... leaving the store only spent $19 Shane, and Jenna were very kind and helped us with everything we needed! They were funny too which made the experience that much better... we highly recommend Rangeline AT&T for all your tech savvy needs.

Jenna and Joseph did a fantastic job assisting me with accessories!

My experience was fantastic! Ebby was very patient and knowledgeable, answering all of my questions in language I could understand. Definitely recommend!

Great customer service with Allie at AT&T!

Terrible..long wait..then refused to help with our family plan because of AT&T red tape

The lady who helped me was very helpful, nice, attentive and made sure I understood what was going on. She also fixed my account which the Webb City store completely messed up. Thank You

Very helpful, polite

Slow and inefficient. Line of people waiting and one of the employees is talking about fishing for over 30+ minutes with a couple and clearly not focused on the wait time. Worst AT&T I’ve ever been to.

Kenzie was the best...good people skills and helpful...

Would definitely give 0 stars if that were a possibility. Their only concern is sell sell sell. They are seriously lacking in customer service.

We had our account hacked and the guys at the store helped us get our phones back on. They were great to work with.

They added two extra lines to my account that I did not ask for. They charged me an ungodly amount for two phone lines. I refuse to do business with AT&T ever again

The wait time was horrible. The rep was very nice but nobody on location could help him figure out how I could pay off my installment bill. He waited FOREVER to talk to someone at ATT. The person who helped me was very nice but ATT billing headquarters wherever that is was HORRIBLE. I had tried to do the same over phone but the rep on phone who I could barley understand dropped my call after over and HOUR and did Not call be back. So I went to local ATT store to try to finish what I started only to spend 2 hours there. PAINFUL!!!! Made me think about looking at other cellular providers. It is always difficult to talk with ANY ATT customer support on phone

Worked hard to help me solve my issue. It took forever, but the perseverance was appreciated.

Nathan and Rob were really helpful. I did hit the wrong button on the survey and meant to give them a 5. Sorry about that. My old windows phone didn’t want to corporate so I just got my contacts moved but Nathan told me about the google picture deal where I could transfer my pictures then download them to my phone. Thanks for all your help!

Robert at the AT&T store in Joplin Mo was very helpful. He was very helpful and was very knowledgeable about their products. He greeted my wife and I and made us feel very welcoming into the store. We looked at several devices, and went with Roberts suggestion. Not know much about the cellular world we were glad we went with what he had suggested. Rob was also very professional in appearance.

Rob d made my experience incredible. He saved me money and created a fully practical solution to my entertainment requirements. Super nice. Very courteous. And efficient. Everyone should be like rob.

The salesman lied to me twice, even after I called him out and looked him in the eyes. He would only sell me the elite plan. Im sure he gets a bonus. He talked down to my wife and myself. We bought elsewhere. We still stayed with AT&T, only because we have been with them over 20years. For those who remember Cingular. This used to be the be the most knowledgeable store around, its the only company store. Even Samsclub, using third party vendor, is more knowledgeable and willing to help. Your milage may vary.

I have had nothing but trouble with from day one. One thing after another. Now I have 6 lines charged for when I only have 4 phones.

Great people mason the best got everything i needer done and told me anything i wanted to know

Had a problem with my phone, Easton did a great job of making sure it got fixed. Wonderful customer care even tho I wasnt buying anything.

Great store. Saved me money and helped appropriately

Very helpful workers,

Thanks Tiffany for your assistance & patience today!!

Everyone was so friendly and nice... and very helpful.

Professional service. Weekend are nuts! Go in they open the door for you! Put your name on a screen. You may wait 5 minutes or a year never know. Avoid weekends if possible.

Tried to upgrade my phone, waited over 30 mins only to find out they didnt have anything close to what I wanted in-stock

Customer service on my last visit was exemplary!! Definitely would suggest to others

Trevor was awesome! Buying a non ATT used phone set me up and verified within 3 minutes. They rock!

Best experience at an AT&T store yet! Thank you Joplin Store!

I went and purchased wireless internet Saturday. I was told I should get my equipment Monday but I got it Tuesday. Not a big deal but I was also told I would be able to set it up as soon as I got it and customer service told me I had to wait 24 hours before I could activate it. So not only did I have to wait a extra day for the equipment to arrive I had to wait three days before I can activate it. Rob was the one that sold me the router and every time I tried to call him because he said he was going to try and fix the problem he was either “at lunch”, “in the back” or just plain out didn’t answer. Very rude to lie to your customers.

Extremely helpful and courteous people. Went in to put some money on the previous wifes prepaid phone but didnt know how to do it. Was walked through about how to do this and also had my own phone plan examined to see if they could save me some money. In to out was about 10 to 15 minutes which was a very acceptable amount of time to me. While AT&T may not be the cheapest, The service and phone selection is hard to beat. You get what you pay for. Buy cheap, get cheap. Pay a little more, get a whole lot more.

The service was no good ask to talk to the manager Trevor when I called in he was there when I walked in I told him I needed to talk to him. He said I had to talk to the sales associate first. And he disappeared when my name came up. Went into the back room. I asked to talk to him. They said he was busy. And he did not come out of the back room until I was in my car and leaving and I still did not get none thing figured out that I needed to cuz a sales associate could not figure out what was going on in my account. Trevor at the Joplin store does not need to be a manager.

Never ever seen such a worst customer service

Very helpful

Friendly knowledgeable staff. Didnt give me a hassle when I told them I had already troubleshot my phone and just needed a sim card. A little bit of a wait but overall a great experience in a place I usually dread going to.

As soon as my contract is up with att I will be leaving the do nothing but lie to you and try to get more money out of you or take money and not refund it back

Solid sales representatives! Will definitely be doing business with them in the future.

Ive had to go in-store a LOT lately and most of the employees Ive worked with are friendly and awesome. I particularly recommend Lisa - shes knowledgeable about the products and services AT&T offers and is efficient at her job.My sole complaint would be the long wait times to get with a representative. I work weird hours and would like to be able to come by and get things taken care of on my lunch break, but there always seems to be a 20+ minute wait at any given time.

The customer service was on point, very respectful and kind.

This place is slow and inefficient.

I went to this location to se about mobile plans. I am needing to switch from Verizon because of poor reception. There were three employees working. I walked several times past one employee who was chatting with a friend. I continue to circle the store hoping to get some assistance. I should not have to ask. One employee finished helping a customer. I made eye contact with him. He then walked toward the door and opened it for a customer. He then began helping that customer. I understand not being able to help right away because you are helping someone, but you could say tell that customer you welcome and you will be with them shortly. I finally decided to leave. The employee opened the door for me, said not one word. It’s too bad, as they just lost my service. Never will I go here again. I will try to Webb City store. So sad.

Rob D. was great, he is by far the best customer sales representative I have had help us at AT&T, He was just awesome helping my daughter get her new phone & getting it all transferred over & set up for her!!!

Jasons professionalism as will as compassionate patience made for a stellar experience!

Our experience was great as always. Once we got a rep our service was fast and friendly. I also hit the wrong number on the survey. Should have been 5 not 1 very satisfied.

Nothing good to say. So I will leave as alone