I had a fairly large chip (pinky fingernail sized) and went immediately to get it fixed. Eve was amazing from start to finish. He helped me contact the right department at my insurance company and coordinated my coverage. His repair job was amazing, it’s nearly undetectable. He was friendly, professional and courteous. I was in and out in 20 minutes. I will return every time I need a chip fix, and would highly recommend!
Quality fix! The whole process took less than 10 minutes. Very professional and courteous. I highly recommend this business!
Thank you Larry for contacting me directly and addressing my issue. I truly appreciate you taking the time to fix the problem.
My experience was perfect; fast, easy & quality repair. It took Isaac like 10 minutes to fix a crack. I was there no more than 20 minutes, total. It is now barely visible. He was friendly & professional. I was sent here by a friend & would 100% refer a friend.
I had a rock hit my windshield on my way home from lunch today and I didnt want to wait for it to run so I took it to Texas Rock Chip (since it was the only place I knew of off the top of my head). James told me hes not supposed to work on this specific type of crack since it was a horseshoe shape and not your typical crack. He said theyre unable to run it through insurance and it wont be covered under any type of warranty but he would take a shot if I chose to do it. I figured it was worth a shot to avoid replacing the entire windshield in order to pass inspection since it was very close to the drivers field of view. James did an incredible job filling in the damage. The cost was $80 for that one repair plus $10 for another minor chip repair plus $5 for a credit card fee. Im satisfied leaving there for $95 to avoid replacing the entire windshield. I will include the closest photo I could find on Google as I did not take a before photo. I will also include an after photo.
The worker named Javier was super nice and helpful. He explained everything to me step by step . He is an incredible worker, he had patience and everything. I recommend everyone to come here to get your windshield or windows repaired !!!
Went today shortly after my windshield had been hit, the tech was super friendly, professionally, explained the process and got the repair done in less than 20 mins turned my Friday around, thank you!
Went there because they were on my insurance. The windshield rock chip was less than an hour old. Javier gave me some bogus excuse about their being water in the crack after he attempted to fix, still looked horrible. Said come back next day which I did and conveniently he wasn’t there. New guy said he couldn’t fix because it was already injected by Javier who mysteriously showed up and lied about trying to fix the previous day and then left new guy holding the bag. New guy said sorry I’ll have manager call you. You guessed it, been two weeks, still waiting. Poor customer service and now I’ll end up having to replace windshield because of the rookie repair job. Complete waste of time and now deductible money. The “no charge” consolation prize was not an acceptable outcome.
Being located at the Magnolia HEB is super convenient as I was able to shop while the repair was being done! Even though the chip was starting to spread, the repair was so good, I hardly see the spot at all, and its no longer noticeable while Im driving.
Guy took Literally 2 min & charge $80 n to be honest crack still there which bothers me the most 😡
Perfect clerks and Awsome services
Issac thanks for repairing my moms windshield
James did an awesome job and fast service.
My wife had a small Rick chip in the top corner of her windshield. She took it here to be repaired and left with a crack that was over a foot long and right in the drivers field of view. The worker insisted that she pay him for his “repair”. After much debate he said they were doing her a favor and not charging her. He actually told her that this happens a lot on high end cars. He also said it woulda broke anyway. The whole point of getting it repaired is so it wouldn’t crack. They should have agreed to replace the windshield. Instead she was lucky not to have to pay for their work aka breaking the windshield.
Have been in TX for 6 years and have visited them multiple times thanks to TX concrete roads. Very good and reliable guys. Good quality work all the time. James is awesome!
Fast, friendly and professional
Abby was fantastic. Service was quick and very convenient. I knew I had seen this establishment many times and was so worried about my windshield, as the first location I drove to was closed (it was a Sunday). Im so glad I Googled for another location and found the one near I-10 to be open. The repair is excellent. You can hardly see the 24 inch crack. I would recommend Texas Rock Chip to anyone!
James did an amazing job 👏
Hands down best job for windshield rock repair I’ve ever experienced. Had many repairs with other companies but this place by far near to perfection. Abby is a bad *ss she puts the boys to shame. Thank you so much for the awesome work. I don’t even live in Katy but happened to be in the area.
I went for a chip repair yesterday and Abby fixed it up in less than an hour. She got my insurance provider on the phone and I didnt have to pay anything for it. Apparently in Texas it doesnt affect your rate.So glad that its easy enough to get this type of thing over with and checked off my to do list. For sure youll get good service with Abby.
I’ve been coming to this same place for over five years. They have changed their name a few times, but their customer service is always constantly awesome, and that’s why I always come back. Abby helped me out this time around, as she did about 4 years ago. She is very sweet and easygoing, and does everything fairly quickly and painless. I can never tell that there was a chip in my window after visiting this place. That is why I will always come back here to the same spot. Thanks Abby for your help!
Overall great customer service, we got our windshield repaired here about a month ago. Matthew was the guy who helped us and he was so kind and did a great job. Upon arrival he walked us through every step. Once we filed a claim through our insurance it took him maybe 10-15 minutes to repair. Definitely recommend!
Great and fast service
The owner of this business is very committed to keeping his customers happy and swift to respond to any issues. Had a rocky (no pun intended) issue that needed to be resolved and the owner and manager were both eager to make things right. Will come back if needed.
Can not get a response. Have been trying for weeks to reach. When I’ve Physically driven to the location there has been an attendant there but will not answer the phone. They have been sitting in the chair without a customer. Very difficult to set up an appointment.
I came in as Abby was closing the shop. I explained to her that this was the only time that I could come in because I have a very busy work schedule. Abby was amazing and took care of my windshield right away! The crack is now out of sight and I couldn’t be more pleased with her work.
Had to get a couple cracks taken care of, and I must say Abby did a hell of a job!! Highley recommended, approachable, honest, respect for your property, working with a smile. If you need you windshield fix, go see Abby on Mason rd - hands down the best, I was in and out in under 20mins (that includes calling insurance etc). Keep up the great work!!!
As usual James and Sam took care of us quickly and perfectly, highly recommend themThanks!
Quick and professional work. Matthew was very knowledgeable and helpful. Did a great job! Thank you!
Clint, at the 510 Mason Rd location, did an outstanding Job for me. I called the location to alert him i was running late past 6 PM on Saturday night.He said he would wait on me. Now thats nice! never seen me before, and on a Saturday night, well thats a nice guy that loves what he does. Thats taking pride, and being paitent with an un known person.When I heard Clint explain why I would not need a windshield and he could repair it, well, lets just say I was amazed at the finished product of his service and experience.Job well done, Clint, your upper management must know how good you are at your work. Keep up the good service and trusting people when they say their on there way, thats a great quality to have. Trusting, and understanding.Phillip Garcia,Owner of a 2020 Nissan Maxium - that still looks stunning due to Clint.Thanks again Clint!!!
I brought my Jeep in right after a huge rock hit my glass & started a crack on the windshield. The guy said that it could easily be repaired in about 15 minutes and he told me he could do it for free on my insurance. I had not heard of this and thought I would need to buy a new windshield. But when we called my insurance they told me about the free repairs and that these guys are a preferred shop. The repair made the damage almost completely disappear and I received a lifetime warranty. I cant recommend these guys enough and now I know where to go if I get any more rock chips. Thank you Texas Rock Chip!
I have brought many of my high quality and expensive vehicles to Abby and Texas rock chip. I trust her with my life and more importantly my windshields. She will be getting a Christmas card. I couldn’t have asked for a more trustworthy person and high quality worker.
James did a perfect windshield repair, while answering all my questions.
James and Sam sid a great job today.
Fast and easy! Marcella was wonderful!
Awesome service, these guys did an amazing job to repair my windshield which had chips and cracks in several places. Highly recommend!
Love the service, great quality work on my window from the tech Jonpaul.
Love Abby’s work. Well done.
The whole team was great,Abby took great care of us,very quick and friendly service
Got my windshield repaired by Abby. Great and fast service.
JP was very helpful and informative throughout the process and I didn’t even have to reschedule my other appointment because it was so quick! Texas Rock Chip is the place to go.
Abby is fantastic! Recommended 100% and it opens on Sunday
Excellent service
Quick
James done a wonderful job
Amazing service, Hunter was great
Fast and friendly service
Very helpful and fast!
Matthew is the better.