So we prefer to go to this T-Mobile because of the selection and the fast friendly knowledgeable service, we stopped by today to try to get the new Apple or the new android and they were completely sold out, those new phones are selling like hot cakes, but still the service was friendly everybody was knowledgeable and very tentative we will be back when they restock!

Marcel, Sarah and Taylor are the best. Just got the new Samsung S21 Ultra and am loving it. ❤

Employees have zero sense of urgency concerning waiting customers.

I dont recommend this place anymore. I had to order a case for my Samsung Galaxy 21+. Today I had to order a screen protector. They dont have any chargers for my phone. It wouldnt surprise me if the store is about to close. They are running out of everything.

My 82 y/o Mother-in-law lost her daughter suddenly. The daughter had just purchased a new iPhone on my Mother-in-laws account. We tried to return it since her Mother could not afford to pay for the phone. We took death cert etc. They said she has to pay for 7 months then she can turn it in. REALLY? The remaining cost is $225. T-Mobile cant afford to take the phone back now? This is horrible.3/9/21 Since first posting this review, the store manager, Richard called me and has resolved my Mother-in-laws issue. Thank you!!!

Taylor was extremely dismissive of my questions and was more concerned with getting me to purchase new phones than he was with ensuring my overall service concerns were addressed. More and more, I am disappointed to be a Tmobile customer.

Awesome they always take great care of anything I may want or need

Angel was patient with me during the little bit of difficulty I had activating my new phone. Would do business here again.

Very poor service they are not interested in even listening to walk in clients if you place an order online they will just ignore you

Great customer service at this T Mobile store! Daniel took care of the issues I was unable to remedy on my own.

After speaking to T-mobile in the morning, the representative stated that I would be able to drop off my cellular spot device at a store location. When I get there, the customer service person named Sarah states to me that they’ve given me incorrect information due to having a current line, which I called to cancel in the morning as well. She also stated that I should have received a shipping label to drop off the device at a UPS location after requesting to return the cellular spot device, and I stated to her that the customer rep. never mentioned anything about a shipping label and only said to go to a physical store. She was very unmotivated in her body language to help get the issue resolved. Therefore, I called T-mobile and spoke with a very nice lady that went ABOVE and BEYOND to explain to me that the previous customer rep. in fact misinformed me. She was able to speak to her supervisor and handle everything over the phone. Sarah explained to the customer rep that she was not able to cancel or change the shipping label. While on the phone, Sarah state’s to the customer service rep. that “She could easily walk next door to UPS.”, which is not the point. The point is making the situation easy for everyone, doing your best to go above and beyond to fix the problem, and being present for your customers. In the end, the customer service rep. was able to email Sarah the manually generated label and print it out for me. I advise T-mobile to have better communication across the board!

Great customer service!Mr. Jean was very polite and patient. He helped me out picking out the best plan for me. Appreciate his service.

Good customer service, they gave me a free shirt

This location always provide good customer service. The staff always go beyond and are very informative.

If you are an existing TMobile customer I recommend you to do your business online not in this store. We went in to upgrade my sons phone and was discouraged at every turn. Eventually we were told they didn’t have the phone in stock which is BS. I suspect they dont get “credit” for existing customer sales only new business because we weren’t getting any help with what we needed. If we would have purchased accessories I’m pretty sure they would have found the phone in their inventory. As a T-Mobile customer for over 10 years I was very disappointed with my in-store experience. From now on I’m 100% online until at least we switch providers.

Great staff and very professional service. I had questions on Samsung S10 and I am impressed with high quality honest service experience. Thank you

I went to the store to add a new number to my account. After a 45min waiting, I was about to get what I want, them the representative after take a picture of my drivers license, confirm a code from a text message, ask my name, telephone number, pin code, social security number, all my credit card numbers, my husband social security, my billing address and I dont remember what else, like I wasnt me in front of her. The representative on the phone said he needed more information. Im usually very patient, but I swear they made me mad. I gave up on the extra phone number, its impossible to prove to them that I am who I am. The worse service I have ever seen.And by the way, the worse signal! I cant even call them from my neighborhood, to complain!!!

Was out of stock for the phone I wanted samsung s20 FE

I received amazing customer service from all the managers and the guy (angel) that helped us out. I highly recommend this T-Mobile location.

Great service and Covid compliant

They asked me what I was there for I said to buy phones sat there for about an 1 hr and just for them to tell me that they didnt have any phones

My husband and I went there to pay our bill. Just a quick in and out process and the staff was friendly and answered all of our questions. The store is brand new and just opened last week. Good store and it will definitely be my home store.

Service was decent, no real complaints.

Love this location. The manager on staff this afternoon was super attentive and honest. Gotta love people who do right by their customers. Best Tmobile location Ive been to.

Best customer service ever! The first time we went in all got new phones mine ended up being defective. I went back close to closing time and they stayed to help me make sure the new one worked properly. Walked out with a brand new working phone and the exchanged my other one no problem! Go to store for sure!

Customer service was on point, the lady helped me do everything I needed to do.

Went in to see options of getting a new device. Knowledgable and wonderful staff. I walked with an awesome holiday deal. Definitely coming back here whenever I need to see these guys.

Great customer service

Customer service is awful. Manager was Very rude to my kids. And was showing me how annoyed he was me and wanted to go to his friends customers, that were there at the same time

Thanks for your help today Sarah, having to get a new phone is never fun when you can’t afford to but your customer service was great and genuinely helped me have a better experience and better day.

Unlike a visit to another location a few days ago, these people what theyre doing. 👍 In and out in just a few minutes.

Want poor Service and to get screwed out of money?This is the Service provider for you.Their coverage area didnt cover in our area nearly as well as Verizon has been, to the point that it was useless to keep them.We were told by the store rep that we could cancel service within the first 14 days for a full refund and we wont be charged. He neglected to let us know that T-Mobile will CHARGE you for the entire month even if you have the service for a SINGLE day if you transfer your numbers to another carrier when canceling your lines.Despite advising to us to not cancel in store and to go to the Verizon store and getting our service canceled & numbers transferred while at Verizon.I am sorry that we ever went with T-Mobile and will never go back to them as a Service provider. Back to Verizon it is.

Long wait.. I realize they need to cater to customers, but they dont really need to chit chat about the family

Great knowledgeable sales staff. I had a lot of questions about the products I was looking at, and they helped me evaluate the pros and cons of each device so I would end up with the best ones for me.

For a phone company, they sure need how to learn how to answer one. Tired of calling.

Dont waste your time with T-mobile. 4G LTE Coverage = 1 maybe 2 bars of 4G LTE.

My mommy takes me and my brother and sister here and we like it a lot. It is by my house and we dont have to go to the mall now.

Nice place and helpful sales reps

Ive been a T-Mobile customer for years. I was switching from an old phone that uses a micro-sim to a newer one that uses a nano-sim. I went into this store to get it sorted out and they wanted to charge me $25! I walked out and drove to another T-Mobile location. I was out the door at the second location with a new sim card in hand within minutes, and free of charge!

Great Customer service, ask for Alex Rodriguez. Thanks for everything man!

Great customer service and knowledgeable staff

Really helpful people 👍

Angel is excellent

Great service reps.

Nice people

Great

Because they closed the store that was in Costco, I cant find someone who can provide quality customer service