Went yesterday to add my line to my husbands phone plan at Verizon. John helped us the second we stepped in. He was new, and asking for reassurance from coworkers to make sure he was doing everything right. He was super sweet, nice and patient. We arrived there about 30 minutes before closing and he didn’t even seem to worry about the time and more worried to make sure we left satisfied. Oscar was helping him as well with everything we were getting, he was nice to John and to us. We went there only to add a line and left with 2 new phones and accessories. I hope those two men are recognized by their bosses. Great customer service!

They were great help to me

I was attended by Reggie. He answered all my questions. Great customer service. Helped me set up my phone. Offered me great promotions. Great attitude friendly. Overall awesome experience. Definetly should get a raise lol

Terrible customer service. The employees there are not professional at all! I switched from cricket to Verizon online and was told to pick up the SIM cards at store. However, when I got to the store, the employee there told me the SIM cards would be shipped in mail. What??? Who should I trust?

Nice to have so close!!

I needed to talk to tech support rep about an important issue but was told they cant speak with but can chat. At the end they couldnt help me both in the app chat or in store

2nd time they’ve been CLOSED when we’ve had an appointment. We had to go to the grand pkwy Verizon store. No signage Or reason & now we’re still stuck w 2 inoperable phones. Verizon get your business together!!! Worst customer service & not mindful of a users experience!!! I’m told this is a corporate office ... UNACCEPTABLE!

Worse experience!!! Google shows they close at 8pm showed up before 8 pm and just find out they were already close! Now I have to come back tomorrow when and its not like that store is near by for me! Its inconvenience for me to come back twice for the same reason! Verizon update your Google business hours! they are completely wrong!

Poor customer service training new employees with make up information. Like electronics get weeker over time and thats why you need a new SIM. Had 611 tech on speakerphone requesting the last digits of the SIM card. Sales person said he had to install the SIM and sell it before he could hand it to me. Odd that with covid he wanted me to end the tech call and touch the phone when I was told to wait outside in my car. I better solution would have been to send the sales person out with the card and just hand it to me not sure why it happened like it did.

Being a long time customer, we were very disappointed in the personal service showed to us when we went in to replace wifes broke phone. Sales rep was polite, but put phone, screen procter an new case in bag an sent us out the door. Setting up a new phone an putting it all together has always been done in the store. It took wife 2 hrs on phone to get phone working correctly, case didnt fit an procter didnt come out correctly. Went Back nex day to replace case an chat with mnger. No responsibility was taken,apparently with no apt they wont spend the time with u. No one was in line waiting for us to leave. Daughter did same thing day before at different store an had all issues taken care of at that store she visited. Wont revisit this store again..

Great people and I always get what I want and they dont try and pull your leg to get a sale. They are always there to help with a smile on their face. 10/10

Excellent service at this location. I been trying to make an appointment and everyone was full. This was the only location that was able to fit me in. thank you

Amazing experience!

Terrible customer service!! Just wanted to get a new phone and couldn’t even get help. Rude lady didn’t want to wait on me

Listen I love verizon, & today I went but i’m upset about the customer service, Oscar was not as the usual verizon employees .no smile, yes i understand we have mask but at least a joyful positive welcome in vibe . he did not even say thank you, come again, or anything .we said thank you & all he said was your welcome .we paid at least $80 worth of merchandise.i will probably not return to this verizon store again .but i will definitely continue to go to the one on fry rd . 👍🏻

Walked up to the store to do an line Upgrade because of medical reason i cannot wear a mask i was forced to wait outside even tho there are no mask mandates.

Javier and Oscar were very nice and provided great customer service from the moment I walked into the door. My family and I love coming to this location. I highly recommend it!

Very helpful, great staff here.

People very helpful

We had trouble activating my husbands new phone online because of some incorrect instructions given to us by a Verizon rep in online chat. Andres was very helpful to us in resolving the issue, he got a new SIM card for the phone and spent time himself talking to Verizon. He came through for us. Thank you, Andres!

This is the best store in the Katy area. Ruth is also the best customer service representative you can ever expect to have. She is very polite, helpful and always looking for the best deals for you.

Good

This team has always been super awesome!!! Ive been a member with verizon for a long time. Wouldnt go anywhere else unless there is no choice otherwise!!😍😍😍

Bought my pixel 2 XL (panda) last year, unfortunately the screen cracked and need repair/replacing.I paid a fee every month for a year for the insurance only to be told I had to pay a $200 deductable for a new phone. Against my better judgement I do so and they send me a Black REFURBISHED phone.Dont think Ill be a Verizon customer very much longer because of this.Insurance is a rip-off AVOID IT.

Very helpful with tech knowledge and they asked if I would prefer them to set up my new phone. I realize thats standard these days, but it made a difference as I do not have wifi currently in my neighborhood

Find yourself an independent store that is concerned with making you happy. This corporate store was the worst experience I have had with Verizon since the early 90s. Boo, corporate employees and their lack of professionalism, tact, and customer service.

Great customer service, every time I visit the staff does everything in their power to provide me the best answer/solution to my problem. If they arent sure they will find out for you fast! I had a question about phone insurance and Malory was very helpful in calling around to find an answer for me. If youre in the Katy area I highly suggest going here over the store in the mall.

Valerie, went over and beyond to make sure my switch and phone purchase was successful! I was treated with respect and courtesy. I recommend this place.

Never felt more unwelcome in a store. The girl in there has very poor customer service skills, Tuesday August 21 4 o’clock . I closed my account because of this.

Excellent people and great service, been going here for 10 years!!

Michael was extremely patient & very helpful in solving my problem. He definitely earned his salary today! Many thanks!

Very knowledgeable sales staff... Went in for the gizmowatch for my two girls... Called ahead they had everything ready ... In and out in 40 minutes... Thanks

What a great experience!!! Gerami set up my account in the store and he is very knowledgeable and professional I highly recommend you deal with him and listen to his suggestions because hes really nice and recommends the best solutions!!!!!! if he isnt available everyone in the store is friendly and knowledgeable...best Verizon store in Houston/Katy!!!!

Not the best customer experience. They are ok. But al least they take care of you account of phone needs

Very happy with the quality of customer service.Oscar patiently performed the data transfer to the new phone flawless

Was a customer for 10+ years. Went in to try and upgrade a phone and the rep was just straight rude. I asked two questions about my account and he just grunted each time. Guess they only want new customers and dont care about the ones who are loyal. Ended up switching phone companies.

Absolutely a horrible experience “Buyer Beware”Never again!!!

Bought a new phone last year, i had to get a replacement when the screen cracked.Paid a monthly fee for a whole year only to be told i had to pay a $200 deductible to get a new phone.I was sent a REFURBISHED phone.Not worth the insurance or deductible.

Excellent customer service very knowledgeable in all phone makes and models...

Ruth is amazing, she put on this S9+ Zagg screen protector, said they have a problem with bubbles on the edges but she worked most out, I worked on the few that remained and Im bubble free. I could not have put this on by myself. Idk about the rest of you but Im a bubble hater😁

Super helpful staff got my new phone all set up for me. 😁

Terrible customer service. Not helpful at all in answering questions. The guy who was helping me talked to me like I was stupid and did not seem like he wanted to help at all. Kept saying that I needed to delete my pictures and messages instead of trying to transfer it all over to my new phone. I only went to this location because they had the color I wanted for the phone. If I knew I would have gotten such an attitude from the worker that helped me, I wouldnt have even bothered to drive 20 minutes to this location and would have ordered my phone online to save myself all the bs. Not happy at all.

Eric and Ruth took care of me and they were excellent at providing solutions and taking care of my concerns

You get what you pay for as Verizon clearly is the most expensive and has the best coverage. Trying to leave them costs more than trying to stay. Gouge, gouge, gouge. I left, Im paying a lot less, and my coverage is clearly not as good now. Blah.

People in store are nice but Verizon’s customer service overall has gone down the drain in the past year.

Edgar is very helpful, incredibly knowledgeable and efficient and a really nice guy!

Not usually a very long wait for help. Employees are very helpful.

This seems impossible but it did happen. This location sold me a used /open box phone as “new one”..Not very helpful staff.

Pretty disappointing experience. No one greeted me on entry. There was no kiosk to sign in. All 4 reps were with customers and none of them even turned an eye. Good thing they have an officer on duty cause the employees arent very observant.There was a customer waiting. I waited 1 minute then asked an employee about signing in. Her response was to wait and they would sign me in...That was 5 minutes ago. The lady ahead of me has yet to be greeted, signed in or even acknowledged. Shes been here ~ 10 minutes.Since being asked to wait 5 minutes ago, no one has said anything to either me or the lady ahead of me. Were just waiting...And I waited another 5 minutes with NO ONE saying anything to me.I was hopeful​ when 2 reps finished with customers. One helped the lady in front of me and FINALLY greeted her with fake sincerity; the other one went to the back of the store. So, still hoping that hed be free soon, I started looking at the iPhones. While I was looking, a rep bumped me out of the way to show off the colors to people she was helping without even saying Excuse me, sir. She just got into my space and started pointing across me.At this point, I left. I went to the lady who told me to wait and said, I dont know how yall normally do business; but, this is pretty bad.. She somewhat looked up and replied, Im sorry, sir.. To which I responded, Well, thats about the most youve said to me. So, no worries and just walked out of the store.No store ever has devalued me as a customer or treated me with such obvious contempt as the Customer representatives at this this Verizon Store Front. Do yourself a favor and stay away from this branch. The other Katy locations are ok. We just picked this one cause it was near our other errands. Unfortunately for me, they didnt value me or my time and lost a customer. The only thing they earned is a bad review and hopefully an administrative review for horrible customer relations and business practices.

Edgar is great, always helpful.

Helpful staff. Not too crowded.

Customer Service is always great at this location!

My cell phone service provider, great service, and customer service

I dont go to the stores very often, I do everything through the Verizon app but when I do need to go in they are always nice and helpful.

Very attentive and knowledgeable staff. Oscar helped my wife and I transfer multiple lines and phones from another provider to Verizon which was complicated and time consuming.

Great team answer all your questions

The man was nice and all but, I asked them to show me a iphone 6 but instead they showed me and iphone 4 instead acting like it was the real thing. My friends had iphones so I thought that that was just another version and I didnt want to be rude so I bought a Samsung Galaxy S6 edge. The phone was ok. They even gave me a car charger that was broken!! So now I would like to buy a iphone 6s.I have had my phone for about 8 months. It would cost me about 1,000 to get that phone!! Are you kidding me???!!!!!! They wont even let me switch without paying them 500. Plus the money I have to cough up for the actual phone. Once I found out all of this, I was just disappointed. Because I thought that I could trust these people. Now I cant even text my friends because all this. IT IS SAD.

Excellent customer service!

They did a great job.

GREAT...fixed my phone completely...wonderful service

No one will go outside the building to help with phone/car connections even though there is a guarb there.

Rude guy when i walked in acted upset that i was there to only buy a charger . told him i get 10 percent off everytime i buy a charger at verizon stores . he said i had to buy 2 chargers for that to happen. not a nice place to do business .

One of the staff there just seemed like they hated their job. Everybodys got their moments I suppose

Walked in with money ready to spend on an upgrade, and no Ill be right with you sir, or anything. One salesman walked right past us, another made eye contact then went into the back. Finally got our name on the waiting list and stood around for about 20 minutes and said screw this an left. Typical corporate experience.

Great customer service.

Very friendly and the store was clean .

The female who helped me was rude, I left unhelped.. I will go back to 529 & Hwy 6 location.

Great service and fast

Very helpful staff.

WORST customer service ever. Have been a Verizon customer for over 10 years and could not get any help with my new phone.

Very courteous and helpful

Fast service!

They did saw the problem but the fact that they took the time to try

I waited for over an hour b4 I got noticed.. Maybe its bc Im an African American and gay male... Go figure

Didnt have what I want

Large selection of cases for my pixel.

Terrible service...find a different store

Friendly service!!

Pushy sales reps.

Service ok

Joanne is awesome

Very friendly and very good customer service.

Yeet

Kak