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Gelato & Co.
23501 Cinco Ranch Blvd E100, Katy, TX 77494, United States
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Gelato & Co.
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Je
Review №1

The owner and workers are some of the nicest people ever. They were amazing during our fundraiser for Down Syndrome Association of Houston. I have so much love and respect for them and I’m so happy we fundraised here!!

Ca
Review №2

The gelatos are ok, very sweet when compared to a traditional Italian style ice cream.The coffee is good. Order the afogato coffee with the over cream of your preference. It is well made.Very fast service and friendly crew there.

ib
Review №3

Ice cream is really good, customer service, not that much. Buying a pound of icecream and you get 0 cones and you can only pick 2 flavors which literally doesn’t make any sense, I’m not getting 1 cone but a pound. What is the issue of putting more than 2 flavors.

XP
Review №4

The ice cream is yummy. Had a long talk with my friend here. A good night spent.

Aj
Review №5

Good flavors, service was great. The prices were also good. Even the kids size is a pretty decent quantity.

To
Review №6

I ordered a medium cup with 3 flavors: Roche, Passion fruit, and Mango. All three were excellent. The Roche was creamy, chocolatey, and was loaded with hazelnut flavor. The passion fruit and Mango tasted very accurate. However, the portion sizes are way too small for the price. The medium sized cup was pretty small and costs $7.10. I felt ripped off upon finding that the bottom of the cup is raised. If the portion sizes were better it would be an easy 5/5 because the product is excellent.

No
Review №7

The worst costumer service I ever seen.No appreciation or thanks to the costumer at all.You feel like u are getting things free.All what they want tip and move out of there face period.

Br
Review №8

I was waiting in line with another man and his son. These two people cut in front of both of us and the man in front let the cashier know, but they didn’t do anything. Then when it was finally my turn I asked for a sample and they said they weren’t doing samples but I clearly saw them give the people who cut the line samples 🥲

Et
Review №9

A very nice place for assortment of italian styled ice creams & a whole lot more

Me
Review №10

Great consistency, flavor and options. It’s expensive and there is usually long lines bc of minimal employees, but it’s worth trying out

Ma
Review №11

Bad customer service..They are so serious..they never smile in your face !I went there with my husband and i asked them to taste (just to know which flavor to choose) they allow us to taste only one time!!! & they said no more! This is so bad .. i will not go back there anymoreThe employee their is something else !he is not nice at all

Jo
Review №12

Cheesecake was delicious. Gelato was great too. Worth the price.

Dn
Review №13

Gelato is good, however they need to have Pistachio and not run out

Vi
Review №14

It was our first experience in trying a gelato. It was amazing and my kids loved it. Very fresh and creamy. Lots of flavors to try. The staff at gelato were very friendly and amazing. Will visit again and again.

Va
Review №15

The gelato is amazing! The staff has been nothing but friendly and professional every time we’ve gone. Highly recommend to everyone. I promise you won’t be disappointed!

Jo
Review №16

Such delicious gelato!!! Pistachio and Tiramisu are my favorites!!! Oh and good customer service!

Ax
Review №17

Really nice place and ice creams tasted really good. Recommended.

an
Review №18

This is my favorite gelato store and we have been going regularly since it opened.The last two visits however the portion sizes have been really small.About a third of what we originally got.The double scoop was more like a kids cone.Is this a new policy? Same price smaller portions?

Ma
Review №19

Loved this place. Had expresso and Gelato. Great

Je
Review №20

My family loves this place! Delicious ice cream, cakes, and treats! We love stopping by when we are in the Katy area for a visit.

Sa
Review №21

Went here with my lady a couple days ago and got their 3 scoop cone with ferero rocher, dulce de leche, and lemon. It was delicious, and the experience after of walking around La Centerra at night while eating ice cream was awesome. :) Thank yall

ar
Review №22

Nice quiet placePassion fruit and Rocher flavors 10/10 👌🏼

Hu
Review №23

I tried it and it was great place to enjoy the delicious gelato ice cream

Cr
Review №24

I go there fairly often and always have great tasting gelato. The staff are friendly and the place is very clean. The staff were very friendly to my children too. Was very satisfied with the service and gelato. Location is great too.

Sh
Review №25

Awesome ice cream and coffee ☕️

Pa
Review №26

Great Gelato. Will be back.

Uy
Review №27

Good location. I usually stop by whenever Im in that area. Yes to chocolate as always.

Mu
Review №28

Great gelato! Customer service definitely needs improvement. Not very welcoming, felt rushed.

Jo
Review №29

Great service, nice atmosphere with great views of the surrounding area.

Pi
Review №30

First time and I loved it. rocher was the bomb. I love how they filled my tiny cup with so much gelato. I loved it so much. the place was very clean and I loved it. will be coming back when we come to la centerra.

Mi
Review №31

This Dulce de Leche gelato pop its definitely delicious 👍💞👌

Ca
Review №32

Gelatos at this place are delicious. A favorite stop for our family on weekends. Pick up a gelato and take a seat outside while your kids play. I love pistachio and mango gelatos. Coffee is great too! I highly recommend it! We also have ordered for delivery, great service, delivered on time!

Ja
Review №33

Perfect location for authentic coffees and fresh Gelato! I suggest the rocher!

Ja
Review №34

Gelato is far superior to just Ice Cream. It’s good to have a proper Italian Gelateria in town.Pistachio and Rocher are perfect!I also grabbed a tub of Lemon Mint, Guava and Passion fruit dairy-free sorbet.Just perfect. Bravissimo!

mi
Review №35

The affogato is sublime

Je
Review №36

Decent gelato. Good quality. But I was disappointed at the selection, as there really werent very many flavors to choose from. Overall, a decent gelato place.

Da
Review №37

The taste is great, just so soft you have to eat it inside because Katy is so hot!

Ke
Review №38

The gelato here is great! The customer service on the other hand definitely requires improvement. I’ve been purchasing gelato here every 2 weeks for the past 4 months. Each purchase is at least $45. Last month I was presented with a 15% off coupon. When I tried to use this coupon on my last visit, the cashier did not know how to use it and therefore did not give me the discount. I am not happy!Recommendations:1. If you know you are not going to redeem coupons the don’t give them to people.2. Please have your staff tie their hair up so that hair doesn’t touch of sway over the ice cream when they bend forward to scoop it.3. Teach your staff to use your register system - clearly they need some training.I won’t be purchasing from you in the near future. Hopefully you don’t lose other frequent customers too.

Ka
Review №39

The gelato was delicious! The workers were friendly as well!

Mo
Review №40

Great gelato, workers didnt wear masks or gloves though.

Ga
Review №41

Best Gelato in town by far! Love this place!!

To
Review №42

Great gelato, friendly staff and super clean aesthetic. Solid recommendation for a dessert place.

Ma
Review №43

Very tasty. I have tried pistachio and Roche italian icecream and definitely i will come back to try others.

Ra
Review №44

Great ice-cream.

91
Review №45

The best espresso coffee by far!Awesome Ice cream too, second to none.

Fo
Review №46

I went with my friends for the first time and we all got gelato & my friend didn’t like hers, so she asked if she can switch it out. We weren’t able to do samples due to covid, but they told us there was nothing they could do about it. That’s ridiculous 😂 she’s a paying customer I’ve never heard that. Anywhere I’ve went and didn’t like something they always took it back. I asked if I could speak the the supervisor and Zoey, is what she said her name was, told me she won’t be back until after spring break and I couldn’t have her phone number or contact information. Which I’ve also never heard us. I definitely won’t be coming back here, the customer service is horrrible. And it’s sad because it’s in a good area, maybe change your employers / policies.

Je
Review №47

Real Italian gelato, consistency, flavor and quality of the real Gelato. Only few places have gelato in Texas and this is one of them.

Ya
Review №48

Best ice cream ever 🥰❤️🥰❤️

Je
Review №49

All the flavors are the best un town. If you go to La Centerra you must go

Ab
Review №50

Very nice place and atmosphere

Mo
Review №51

Very clean, kept sanitized around the clock, concerning COVID19 these days. I ordered a cappuccino and it tasted great to me. It has a loyalty points program with Clover as well.

Sh
Review №52

Excellent ice cream, great selection of flavors, and they serve ll affogato!

Sm
Review №53

Really refreshing addition to La Centerra. The best gelato in Houston area in our family opinion. It is a true gelato and not an ice cream imitation that many shoppes practice. If you have tried it in Italy, I am sure you wold agree. Staff is friendly and luckily the one that was viciously insisting on masks is gone!

J
Review №54

Customer service is terrible!!! Go to La Argentina Artisanal Gelato & Coffee.

Jo
Review №55

A decent selection of gelato. Tasted great, but would be nice if it were cooler. Was immediately melting when the cone was handed to me.

Ga
Review №56

Poor customer service. My 3 year old son say “hello” 3 times and “thank you” when he received his ice cream and they didn’t answer anything. :/

Na
Review №57

The gelato tastes great I got lemon sorbet and the hubby got rocher very yummy

La
Review №58

I always prefer the fruit flavored gelato but they all look amazing! A cute little shop, will go again!

Va
Review №59

I love pistachio!

An
Review №60

Awesome flavor great texture I loved every bite.

Jo
Review №61

Bad Customer Service, they don’t care about customer, they need customer service ASAP

Ch
Review №62

Delicious gelato.... had the coconut, pistachio & the rocher. All 3 flavors excellent. Wonderful atmosphere and service.

Ch
Review №63

Quiet and cute. Lemon, passion fruit, and mango are must tries. Their macaroons are great too

Xa
Review №64

Lydia and Molly were very great

da
Review №65

Left this place immediately due to customer service. Will not go back.

je
Review №66

Finally a gelato spot that has awesome customer service, adequate prices and fantastic taste. I’m soo happy I found this place. I took advantage of their delivery service which turned out to be very convenient. I will definitely be ordering in the future.

Fr
Review №67

Good 👍

Án
Review №68

I went to this place with my three year old daughter, she was thinking what flavor she wants and the staff start making faces because she didn’t know what to choose, the staff don’t care about customer service, either it’s a child, they are very rude and unfriendly specially the girl.However the gelato is good, owner may consider better customer service!

A
Review №69

First time here. Enjoyed the flavors of gelato.

Al
Review №70

Good ice cream

Ma
Review №71

What can I say.Really nice place, really great service.The Gelato was pass delicious.The atmosphere is definitely delightful.Out door setting just wonderful.Love this place

Os
Review №72

Gelato was great, but they need a better cups and trays for transportation.

C
Review №73

I have come here since they originally opened. I love the gelato and all the flavors. Unfortunately over time I noticed that the portions are getting smaller and smaller...We used to get a 3 scope waffle cone and was plenty...but over time the amount of the 3 scope became the size of a 2 scope. We got a cup today for a first time in a long time....what is with the large bump in the bottom of the cup....once again our 3 scope was about the size of a 2 scope or smaller with this large bump in the cup...I love the gelato but for the price...just not sure if it is worth it anymore. Wished I would have taken a picture...I can tell you it was way less gelato that the picture Tony has in his review.

Li
Review №74

Delicious ice cream! Nice environment

Ma
Review №75

Excellent gelatos. The best I have tried in Houston area. Everybody should try them. Variety of flavors (all delicious) good prices. Good location. Excellent service.

Ng
Review №76

This review is for their straticelli (or however you spell it) gelato is Delicious! Setting is cute and staff is very friendly

As
Review №77

Used to be a good place before Covid. Experienced bad and rushed customer service during my last visit.

Li
Review №78

Only giving two stars for rude and insensitive staff. I asked today for restrooms key and literally they wanted to purchase an ice cream before using the restrooms. Same associates Asian girl, other taller girl and Hispanic boy all of them provide horrible customer service . Weekends staff is much better. Gelato is the best, awesome texture and flavor but lack of good manners and courtesy makes me to think in coming back

Za
Review №79

Loved the experience, Mir was good at the service, he helped me in recommending a flavor. I loved it.

LB
Review №80

Yummy yummy. Tiny shop but I usually grab it and walk around or sit by the fountain right in front of the shop. Their creamy and fruity gelato is all amazing! Ive been twice in 2 weeks :)

Mu
Review №81

Pistachio with roasted hazelnuts amazing

Mi
Review №82

I cant give a 5 star yet because I havent spent more than 3min there but is really spacious, good costume services, a lot of different places to sit, play billars. If you like to spend time with friends or family It is the place to go even if its Saturday night.

jo
Review №83

Good taste. A bit expensive.

Fa
Review №84

It was good but this is not good enough like Turkish ice cream

Si
Review №85

Lovely place! Nice people and delicious gelato, I was craving for this and woth the wait

Bi
Review №86

Any time Ive Cream place... Enjoy with family

Ra
Review №87

The creamiest, most heavenly, cool treats! Kids and I loved it!

Ma
Review №88

Salted Carmel and the Mint are awesome!

Ta
Review №89

Great gelato, good service

St
Review №90

It was very clean and it had a lot to offer anyone with a sweet tooth. I want to come back and try all their flavors. Loved that they had a kids cup portion.

Jo
Review №91

Fantastic chocolate sugar free dairy free gelato, excellent taste!! I would highly recommend a two scoop cup. Very clean, super nice staff.

Me
Review №92

Best gelato ever. Very clean place. Relaxing, will be coming often

Ot
Review №93

Excellent Italian gelato. Best in Houston so far. The chocolate one is amazing, it is 70% cocoa. The cone is also very tasty.

Ju
Review №94

This business is great for families or large groups. The staff is helpful and patient. I was there with my family close to closing time and the staff was great. There was a mix of reviews from my family regarding the ice cream, some were better than others and one was generally not so great. As a hang out spot this was a nice find but I think I may have to explore the menu more to see whether its consider it as tasty as some of the other reviews suggest. Overall, great locale and service but ok gelato.

Ca
Review №95

Delicious! Went on a mother daughter date with my six year old and we loved it! Tried cheesecake and strawberry and the flavors were amazing, so creamy and the customer service was great! Will definitely be back with the whole family!

Go
Review №96

This place is so clean and the gelato is tasty. It is the best I’ve had so far. My family came to visit and this was the first ice cream stop I wanted them to try. They loved it!!

No
Review №97

The tastiest and most delicious Gelato u will ever get😋😋 The Pavlova (I think) tastes like heaven 🤤🤤

Da
Review №98

Taste good yet on the sweet side and way too soft even for a Gelato and on a cool day.Service was good and the place is clean.Price is on the high end for a small serving.

Al
Review №99

Im an ice cream lover and rank this Gelato as a premium product. They had a lot of flavors to choose from.

Er
Review №100

So much gelato!! My daughter enjoys our outings here. If she is happy, I am happy.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:23501 Cinco Ranch Blvd E100, Katy, TX 77494, United States
  • Site:https://gelatoeco.com/
  • Phone:+1 281-394-2445
Categories
  • Ice cream shop
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–9PM
  • Thursday:11AM–9PM
  • Friday:11AM–9PM
  • Saturday:11AM–9PM
  • Sunday:11AM–9PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:Yes
Health & safety
  • Staff required to disinfect surfaces between visits:Yes
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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