I showed up angry because I busted my brand new phone. And the guy was just so pleasant, kind, and jolly. He made me feel much better. Helped me out with a screen protector and some more memory. Great service even though he was busy. He did a good job making everyone feel included.

Very pleasant experience with this store, both Brandon and Nick were very helpful and knowledgeable...I would recommend this store to anyone looking for good customer service.

Sam was AMAZING!! Super helpful and very kind. Made everything super easy for my mom and I. Helped answer any questions we just had. We just an overall wonderful experience there!

Nathan was extremely helpful and very professional

Wife went in to upgrade phone early even. And some issues came up person working called manager or owner not exactly for sure. Well the manager/owner not knowing we could over hear him talking said some rude things about us to the person working. Needless to say Ill take my business else where.

Sam and trainee Rico were knowledgeable, courteous, and patient. We came away with just what we needed at a competitive price. Every health precaution was observed. They answered all our questions clearly.

We waited in line for a very short period of time he Cody which quick to take us as his next customer I need a new screen for my phone which he gladly took care of and sanitised it and everything and gave it back to us I love it

Wow, what amazing customer support! In a time when you can’t even call a corporate store, not only can you call but you walk in without an appointment (which has to be made weeks in advance at non Vitra Verizon’s). Highly recommend! In fact, won’t be visiting any coporate Verizon store again.

They only allowed one person in at a time. So my daughter completed the paper work as it is her account. They did a good job alternating us. We were pleased with the experience.

Sam was extremely helpful. He made my visit very enjoyable.

Krisine was very helpful. She answered all of our questions, and explained each of the relevant details of the phone we chose for our son.

Kristine was very efficient and knowledgable. We purchased a new phone and ipad and she explained all the features of each device. Definitely will go to this Verizon store!

She knew what she was talking about. Made my wife feel like she would answer all her guestion. Was very professional, kind, and caring.

I had good custom service when I got in. Trae was a very good and answered all my questions.

Sam was hands down the absolute best! So friendly and helpful! I have never left Verizon feeling this satisfied!

Great service, very short wait and was made to feel like my business was important to them. Thanks!

The staff members were extremely helpful and easy to talk to. Glad I could visit and get the items I need quickly and efficiently!

Good service I went to Austin and he did an amazing job.

5 stars for Customer Service to Austin and he is so friendly! We will most definitely send our friends and family to this location!

Austin did a great job and was very professional and courteous. He acknowledged other customers and apologized for the inconvenience of having to wait. I will be returning to this store.

Great service today. Very helpful.

I totally lucked out finding this Verizon retailer while on a cross country trip. Logan is very knowledgeable, efficient and friendly and the shop just has a warm, friendly vibe, pandemic style. Love the new phone, too!

The associate was very helpful with my purchase and did everything he could to make sure I got what I needed while still utilizing a promotion they had running. Thank you for your help!

Rico was very helpful and patience. Thank you very much.

Great staff. Felt welcomed the moment I walked in the store. Always willing to help.

First, they offered masks and hand sanitizer. They took people in order of arrival. Austin said to stay putside until it was my turn. Then as soon as he could he came and got me. And gave me his full attention. Explained the difference of screen covers since mine had fell off. Very professional and helpful.

Austin M was great! Went in to replace our phone, all information transferred and such a great help.

Salesperson did a great job and knew his stuff. Didn’t pressure into getting something I didn’t want.

Austin was very friendly and promptly helped us with our phones.

It was good, Maynard. Definitely recommend. Austin’s friendly and helpful.

Sales associate was great. The fact I pay cash and have to pay a fee for it is BS.

Sam did an excellent job setting up my new phone!!

Made new phone purchases here, added a line as well. When it came to accessories we agreed to a case and screen protector. Was never told the price of the screen protector until after they were put on. $65 x2. After placement they are non refundable. Went back to the store and argued about this and blame was put on us for not having asked the price beforehand. We brought everything to return as we no longer wanted to deal with this company. A charging pad was taken out of the bag and discussed. After arguing and not getting anywhere, we left and accidentally left the already paid for charging pad. The store did not call us and inform us of this so I assume we will be out another $45 for the charging pad. A lot of things that we thought were part of the protection plan ended up being separate charges, for example: Redux. It’s yet another charge per line. They talk smoothly to where you feel you understand what you are getting, but all they do is deceive you and you are stuck with the bill because they will in no way refund anything. We did go in there with a budget and we were trying be financially aware and we made this point time and time again but clearly the salespeople here are not trained to respect a customers wish or concern. This same issue has been stated in other reviews of this place so I know we aren’t alone in this matter. Now we get to try to get back our charging pad, something I’m sure they will say was never left behind. I don’t care how upset you are at a customer, never let them leave stuff right in front of you and not be respectful enough to call them. If you choose to do business with them after reading this review and many other reviews, then you can’t say you weren’t warned.

The sales associates in this store are very friendly, helpful, and knowledgeable about the products they sell.

I went into the store on New Years day to have my info transferred from one phone to the other. I got a new iPhone for my mother and Im an android user so I wasnt quite sure how to transfer. I walked into the store and the guy working asked what I needed. After explaining what I wanted he said he only had an hour and a half left of work and he was not going to be able to help me, then dismissed me.

Nick Harris was the best help I have had in a long time . I would recommend Nick very much

Always a pleasure to go into the Hill Top Mall Verizon Store. Outstanding customer service

Very personable young man, knowledge and patient.

Were led to believe our products were being offered as promotional gifts. Then billed for each device. We made it EXTREMELY clear we didnt need, nor want the added data, and protection plan. Yet, were billed for them anyways! We asked NUMEROUS times if what we were upgrading to would effect our current bill. We were assured our purchase WOULD NOT effect our current plan! Our monthly bill increased 3 times the amount we had been paying! We left the store, being told our receipt and paperwork were in our bag. After further review of the contents of our bag, the only paperwork that was given to us, was .A generic bussines card. We were taken advantage of, and are extremely angry, and disappointed by the way we have been lied to and mislead into purchases we made very clear we did not want, nor could afford at this time!!!

The sales people atThis store at this store are super. Nick, Alisiah, and Sam did a great job for me. Highly recommend.

Nick was very understanding on what we wanted to do for our plan and he helped out a lot with it got us set on a better paying plan, would 10 out of 10 come back if I have any problems with my phone to him.

Customer service is very good at the store; however, I waiting 15 minutes before n hold and no one answered my call. We have been customers since 2016 and this s very disappointing.

Best Verizon experience ever with Logan today.

They were awesome thanks

This team is extremely friendly, and very helpful I couldn’t be happier with my service from them.

Stopped at the Kearney store Nick was very helpful with my apps

I would highly recommend this store. They have helped me with my many questions and service.

The guy that helped me set up my replacement phone was new. He had to look up everything on the iPad as to how to it. And, then when I went to leave, I was told it would be $22 four set up and go. I was not told about any charges for this, beforehand.

Cody was very friendly and professional. A very good experience

Great customer help.

Pretty good experience!

Garrett was extremely helpful in setting up our two new phones!

Very friendly and helpful.

She was great!!

Extremely friendly and knowledgeable staff! No lines and amazing customer service!!

Appreciate Good service thankYou

Great information and very friendly thank you

Great day with Nick

Great service

Best Verizon in Kearney!!

Great helpful staff