Couldnt be bothered to help wouldnt get his face out of the computer to talk with you poor customer service would have complained to the manager but it was the manager!!! Went to the store on High street totally different experience great customer service. He needs training costing the company business Go to High street they will treat you better.
They have very good, professional, quality service. I have been to Gills Point S several times over the years for repairs, tires and alignments. They have competitive and fair prices but that’s not why I go back. I go back because I know it will be done right the first time. I have tried several shops around town and you can get similar service for a much higher price or go to a discount shop and pay for it to be done right later. I have learned that from experience. They take the time to let you know what needs done but their not pushy about up selling you on other services or products. I really and can’t emphasize enough, really appreciate that they don’t have pushy sales people. Nothing worse than going in for an oil change and a guy trying to sell you a new engine. They don’t do that, at least never done that to me. Good job guys keep up the good work. You earned yourself a repeat customer. See y’all next time.
These guys are great. Show up on a busy Saturday with a pressure sensor going off and they fit me in and got me back on the road. Great job!
Great service and super quick as well. I expected to wait at least an hour since I didnt have an appointment. They had my vehicle in and serviced in about 30 minutes despite there being other customers.
First time customer went in with the flat they fixed it zero charge. while I was there got a quote on some suspension stuff and alignment on my other van. Very reasonable schedule in it tomorrow.Overall just had a great experience really recommend these guys.
In and out and the techs do a dam fine job
Do not go here. I had my brakes replaced over the summer (2020) and have had nothing but issues since then. First the breaks squeaked a day after replacement, so they convinced me it was something with the calipers. At that point, Ive spent about $600 here and my breaks were still squeaky and now pulsing -- the next week my brake lines punctured. Whether or not that was related to their break job is speculation, but its hard to believe that it is.Fast forward about 6 months and a caliper they replaced is shot and the brake pads are already at 35%. In total, Ive spent about $800 getting a terrible brake job done, repaired, and now redone by someone else.Do not go here for anything but basic car maintenance. Theyve set me back too much money for the abysmal work done on my vehicle.
Awesome place to go for new tred and wheels. Great service and very friendly people.
Did a great job, nice people. I will be doing business with them again.
Wonderful customer serviceKevin Montague is professional, friendly, and honest. I will not go anywhere else.
This was my first time at Point S. They did a front end alignment on my Jeep Grand Cherokee. They provided prompt courteous service at a fair price.
I love this place. Awesome service and great prices. I come here for all my tires, oil changes, etc..
Would highly recommend, Troy and his crew do a great job and provide exceptional customer service!
Great place to take your car.
The tires took a week to arrive once I pre-paid for them they were mounted incorrectly and were way out of balance had adjustments done to several tires at another store. one was off 1.75 which is considered a major adjustment. Gotta flat a week later, called ahead to confirm they’d be open and my wife was on the way. They were rude to my wife on the phone, she arrived as quick as she could at 4:50 they locked up early and were gone - they close at 5! Les Schwab stays open til 6 and for a second time Schwab came through and repaired our flat. Never again Gil you never even called back after posting this review on your web site which was screened and under review after written up sorry to have to post this but you guys are lacking with customer service
Got new tires for my Mazda. They were incredibly fast and friendly, had accurate info on their website, offered great prices, and included a great warranty. They didnt try to sell me anything extra and they were never pushy. I called for a last minute service and they were very easy to talk to and get accurate information from on the phone. Ill absolutely go back.
The service at Gills Point S in Keizer was great, I was actually able to purchase my tires online through their site & schedule a time to have them installed. When I arrived they were very friendly and prompt with getting the job done. The difference for me from the 4 to 5 star review is that I would have liked to have the tires shined once they were on after spending $670 on a new set of tires having them shine would be a nice touch. That is just me being picky though. I would definitely recommend them to a friend.
Best place for anything auto. The service is awesome .troy is the best!and rest of crew just super nice,i can just drive rite up to their bay if i hear a funny noise n my car,one of the guys will come running out to help me.that means alot to me.thanku guys so much.
Had an amazing experience here! I came in just before they closed and the guys offered to stay late in order to get my tires changed, I am so grateful because I was working on really limited time. I have bought many tires here over the years and I’ve had a pleasant experience every single time. Not only will I be coming back, but I won’t be going anywhere else!
I went here for the first time 2/17. It was presidents day but they were still open. I arrived for my scheduled appointment and was greeted as I walked in with a smile. The employee verified who I was here and went over what was scheduled and the rate. He said he was the only one there but should have me on my way in no time. I sat down, grabbed a bottle of water and in under 30 minutes I was out the door and on my way with new tires. Not only was the service great and very fast, but the price was great compared to other tire shops in the area. Again, it was my first time there, but will not be my last!
Well realy cant say much went to have brakes done one still rubbing took it back said it just needed adjustment still rubs and makes noise might havent to take it back yet after they charged me 460.00 should we right .
Oh how I love this place so much. I am not kidding. Chris gives the best customer service and ALWAYS make sure my needs as a customer are met with diligence, efficiency and care. He makes sure I get the service I need without ever breaking my pockets. He will work with you! The mechanics are really sweet. They arent rude or patronizing and will explain any and every issue they find in your vehicle. If I have any issues with my car, Point S is where I will always go! Thats it! Thank Point S!
I bought a used car and as soon as I drove off the lot I knew there was a problem. It was bouncing as I drove down the road. I figured the shocks were shot. My work is next door to Point S Tire in Keizer. My company takes all of our company vehicles to them. So I took my new bouncy rig to them to get an estimate.Jared got it in right away and gave me the grocery list of problems. He went over the list with me to address the issues that were safety related versus comfort. The repair costs were fair and competitive. They also offer financing, which was huge for me. They started the repairs, addressed other concerns that came up. Work was done in less than a day. They had my rig running smooth! I have nothing but great things to say about these guys. They treat you good. They are honest and dont try to sell you everything under the sun. Honest and integrity were appreciated. I will definitely be back!
The work went fine. The two concerns that I have are that when I came in initially to find out how much new tires would cost, it wasnt explained that the rebate was not at the time of purchase and could take several months.And it was never explained to me that there would be a $100 Promise Plus warranty added to the cost. Aside from a free tire replacement I expected that all of the other free services are automatically offered and actually free.
Fantastic service! Still one of my favorite shops for tires. My only gripe is they misplaced a lug nut on my vehicle and replaced it with another that looks nothing alike and was never told about it.
I was very impressed with Troy, his knowledge of the industry and products made me switch from purchasing a set of tires from Discount Tires to Gills Point S. The process was so quick that I was in disbelief, from start to finish including the credit application and 4 tire installation only took approximately a half hour. Kudos to Troy and his crew, job well done and I will not hesitate to refer people to them.
Went here for tires on a friends recommendation. Service was quick, price was fair, no pushy upsell on a bunch of other services I know I didnt need. Bright, comfortable and clean. Great experience!
I cannot say enough good things about Point S. They took care of us like we were family. There was no pressure, and they genuinely wanted us to get the right tires for our needs. We will be back and enthusiastically recommend them.
I have an old 2003 Subaru Forester and had replaced the steering system. Gills Point S has good reviews so I called for a quote for steering alignment. It was cheaper than others. Shop was clean, service was fast and my steering wheel is straight up for the first time in years. He noted my tires were badly worn and asked if I’d like a quote, but I’d already purchased a set - I appreciated the offer and there was no pressure. Very friendly and professional. Work guaranteed. Good experience overall.
Great customer service, always a good experience. I have been a customer for years
Great place to purchase tires. Take care of you before and after sale
Had an alignment done here, friendly staff, and my vehicle is still driving straight!
Very quick and courteous service. They honored the warranty done on my car by a different Point S shop in another city so I sure appreciate it. 😃👍
Ive come here for about a dozen tires in the last couple years. Always fast, friendly, and helpful. Highly recommend!
Great customer service!!
If you need tires or any help with your auto care, this is the place to go! We have taken our cars here for the last couple years and their prices and service cannot be beat. They go above and beyond to meet your needs with a friendly, knowledgeable, quick and comfortable experience. They even fixed a problem we were having with our Beetle (that even stumped a mechanic) for free! Thank you Brent, you saved us continued frustration with a stuck shifter. Look no further for a top of the line auto service at a competitive price!
Don’t buy tires here. “Junk” bought tires here 10000 miles ago take car for alignment, (thinking that is problem)paid for alignment they tell me that I need tires. I have been buying tires here for long time. DONE with them.
Stopped in to check on tire prices for my wifes car. Brent was extremely helpful and suggested a great tire at a very competitive price. At the time I was driving my vehicle, so I asked about tires for it as well. Brent said I still had some wear left on the tires, but recommended that I rotate the tires due to the wear he observed. He did so without charge. As that was being done he noticed wear on the inside of my front right tire. Further inspection showed the lower ball joint was not operating properly. and needs to be replaced. I really appreciated the outstanding customer service and care given to a guy who just walked in the store for the first time.
I been waiting for nearly 20mins for someone to help me on the front desk! Theres one guy that can clearly see me but just ignore me he doesnt even make a effort to call someone for me!! Horrible never again u guys need to train ur staff
**update**In response to your reply, an email was sent to the provided email address several weeks ago. Still have not heard anything. Do you really want to make this right? Or was the response from PR?$95 for a basic synthetic oil change! Reached out via email to see if there was a mistake. No response. Email copied below:I was charged $95 for an oil change for a dodge journey, and $22 for a small nail hole in my tire.Im completely blown away by the oil change charge.. we normally take our vehicle to dodge for maintenance but given these trying times we wanted to support a local keizer buisness. I feel robbed to say the very least, this double what I normally pay for an oil change and right now places are offering hero discounts for Frontline workers(which i am) but decided again to support local keizer. Im hoping there was some kind of mistake with these charges.
This is a good place to buy tires. The staff was helpful and were willing to answer questions about tires and the performance differences on them. The store was clean and well lit. The waiting chairs were clean without holes or grease on them. I would rate it higher but the parking is limited and hard to get out when the street is busy.
Used to like going here for minor repairs b/c they provided good and honest service without pushing for unnecessary repairs. Unfortunately something changed since my last visit. I needed work done on one rear brake, and they told me they would only do both, which was absolutely unnecessary. Youre not Les Scwab, and thats exactly why I wont do business with them, and now with Gils, due to corporate greed. ✌
Point S recently replaced the struts and shocks on my vehicle, and performed some routine transmission maintenance. The price was fair and they completed the job quickly. With 135,000 miles on it, my Toyota RAV4 drives like new again. I wish it smelled like new, but thats not on them, thats on my kids and dog :)
Choosing to have Gills handle my tire needs was a excellent decision. The visit wasnt like you were just another customer who needed tires. It was more like stopping by a friends place for a set of tires. Gills doesnt run to every customer asking how they can help you. They walk to every customer and tell them I can help you. From my experience they dont just say it: They actually do it. If you need wheels, tires or other automotive needs: Gills is the place to go. Thank you Gills.
I had called them a for a questionA gentleman named Tony was so nice and understanding he went out of his was to come take a look at my car and he wanted to take the car to there shop so he could check it out more. He was so awesome and help full and he gave me good news that everything was good with my brakes Thank you for helpTony your a awesome guy.Thank YouChris Louthan😀
Just picked up my 2001 bmw had my breaks, rotors, and sensors done. Very friendly people, clean shop, professional, quick, and fair rates. Very satisfied with the work that was done and will be using this shop again for further work.
Service was fast and professional. The price couldnt be beat. I will definitely be back. This is my place for tires and service now. Thanks again Troy, Miguel and Jared.
Point S has been fantastic to work with each and every time Ive visited their store; I just wish I knew the extent of the services they provide (tires, belts, brakes, oil pans, filters, wiper blades and more) prior to visiting other shops and/or the dealership. I would have saved a lot of money and would certainly have received great service. I recommend Point S without hesitation.
Always very professional, courteous, and quick. All the employees areeasy to talk to and they check brakes and many other items; discovered what a noise was(w/out me asking)the wheel bearings. Looking forward to having this fixed, also. Thanks for great service, tires, and I like the waiting room, too.
After contacting multiple tire stores in the area I kept getting the run around and no one willing to help after closing, when I got a flat. My husband contacted Danny. Danny was willing to come pump my tire enough to get it to his shop just a few blocks away if the tow truck didnt get there before he got off work and could come help. The tow truck arrived just before then and took my van there. Danny quickly helped me and patched my tire at no cost. After a long 3 hours I was back on the road again thanks to Danny and Gills Point S Tire and Auto. I am very grateful for the amazing customer service!
Best customer service I have ever received. Very welcoming and friendly. I will keep coming back
This shop does repair on our Toyota Camry and Kia Soul. They not only do tires, brakes and alignment but engine repairs.Great place to take our cars.
I got excellent advice on tire types and why I would choose one over the other based on where I tend to drive (in the Willamette Valley, not over the mountains). Danny helped to save me some money and I felt more confident in my decision. They were also very thorough in the services I needed and even installed the license plate light that I had not gotten around to putting in. Good work from a professional team!
My wife and I have been here a couple of times. They are very patient while waiting for us to decide on what to do. And they are very knowledgeable about their inventory. And from what weve found, their prices are some of the best in town. Great place to get tires!
My husband and I have had excellent service. Danny has been extremely helpful and quoted us for a service $500 cheaper than any other place that I called. I had one bad interaction with an employee, but all my other experiences have been so good, that I still give it 5 stars. I will definitely be a returning customer!
We deal w/ Danny on a consistent basis for our shops needs. He is professional, helpful and willing to do what it takes with his team to keep his customers happy. Keep up the great work! Give them a visit if you are looking for an alternative to Les Schwabs. You won’t be disappointed.
Putting tires on my car is one of my least favorite things to do. I was referred here by a coworker who had a great experience. The service was excellent and the tires were very affordable. I will definitely return when I need new tires or anything tire related.
These guys do excellent work and they are honest to a fault.
Driving on River Road near the reconstruction of “Arby’s” and hit something that completely shred my tire. It was the middle of the afternoon on a weekday and I changed to a spare and rolled right into this shop. Brent was able to help me extremely quickly, and he practiced one of the most flexible sales tactics around, which was about 2 used options, and also multiple new options right away. Brent made the decision extremely easy and as someone who finds dealing with car issues inconvenient enough, he made the process comfortable and easy. Would recommend to anyone wanting to support a Keizer shop where you are treated like a person instead of a number. Brent even called me by my first name on the way out the door, great service!
My boyfriend got great tires from this store and was a return customer. He loved the quality. When asking for help getting the tire off the rim so he could patch the side wall (because company policy doesnt allow them to repair side walls) they made a big fuss and were going to charge him a fee. The store manager knew his tires were needing to be replaced soon and still treated him poorly. Instead of fighting with the manager on how you should treat customers and how it would be in his best interest not to charge him $12 for a 3 min job, he instead notified them that he would be purchasing new tires in the next few weeks, and now it would not be from him.
Hardworking, great customer service, dependable work
The employees at Gills Point S are great. They greet you when you come in the door even when theres other customers. They make me feel confident in my car and service they do... they work with you schedule a time that fits you.
I have nothing but good to say about Troy and the crew there. Very low key, no pressure and super helpful. Prices are very competitive and I will continue to be a customer there. Way to go guys!!
Thank you for your help! The customer service was great and I can’t thank you enough.
Great service and quality products. This is my new go to for tires.
Fair, timely, professional.. great team and manager! All are attentive and straight shooters about whats wrong and what they can and cant do. I appreciate that. Karen
Cole and Jared were super friendly and showed me some super helpful tips. Can’t beat service like it!
Fast friendly honest staff great prices also
Im very glad I found this tire shop. Been there two times. The managment group is very professional and with spent time to resolve my concern. I will be back in the future if I need any service on tires/wheels or brake pads. Thank you so much!
They took my truck early, and finished before they said. They have a great veterans discount.
These guys were awesome. On top of a great deal, they picked my rig up at work and saved me a trip. Highly recommend them.
Troy was fantastic at explaining everything. I felt totally at ease with him working on my baby!
Thas a good place to take yuor veicles for any repairs i like the aliment jobs they do for me keep up guys with the good work
Thank you Justin! I appreciate the quick turn around on my car. Im so very thankful and will definitely recommend you!!
We blew a tire in our RV on our way to the country fair at 5:30. You can imagine. Traffic was horrible. Getting off the freeway was horrible. I googled and found Gills. We called and he said come on in. By the time we got there it was almost closing time. They stayed and put a new tire on for us. Got us fixed up and back on the road. So thankful for them. And they didnt gouge us on the price.
Got all 4 of my tires mounted and balanced right before closing, no complaints, quick and painless! Only wish they were more personable... smile guys!
Amazing service. I will 100% be back for any of my car needs.
Pulled in today because the valve stem on my spare boat trailer tire cracked. Hung around for 15 minutes and they tool care of it. Free of charge. Thats awesome custome service. Ill be bringing all of my future tire needs to the guys at thus shop. Thank you!
Today I needed a tire patched quickly between appointments. Service was exactly what I needed with time to spar and friendly service and no fee for fixing the tire which I would have been happy to pay. Made my day. - Dan Adels
On my way home from grocery shopping I hit a board with a nail in it which drained the air out of my tire pretty quick. I went to the Les Schwab in Keizer (because it was close to where I was at the time) and was told that there would be a 2 hour wait! I immediately walked out and went over to Tire Factory, Dave took care of me right away and 15 minutes later I was on the road home with a replacement tire.
Gills is an exceptional place filled with exceptional people. Normally, when you go to a mechanic, you feel out of place. But at Gills, they were responsive and contentious. You can tell that helping people fix their problems is their passion. They love what they do.
Stopped in for a pre-trip check. Very quick and thorough with friendly folks.
Fast and courteous. Great price.
These guys are great, very competitive prices make shopping local an easy choice. Danny and his crew treated us well and we love our new Nokian tires.
Hooked up! Thanks Jason for sticking to the original quote price - shocks, wheel bearing and an alignment for competitive pricing and better availability for scheduling..Thanks again and I will be coming back.Mark
Been buying tires and services from them for almost 20 years, always great service.
You guys are great! I
Troy and Crew are Awesome 👍🤗helpful service and repairs not just a tire store. Thanks Guys well be Back
Friendly and very knowledgeable staff. Great deal on good, quality tires and service. Thanks again Brent Allen and the rest of the staff at Point S.
This place is very fast. Great service. Friendly too.
My first time there for tires . Very helpful and knowledgeable. Have earned my business for sure.
Fast and everyone was friendly and not expensive at all.
Good guys that are willing to do the right thing and provide a level of service that we deserve and are looking for here in Keizer.
Totally awesome service and technicians. The roadside assistance is great.
The service was great and they even installed the windshield wipers that we purchased elsewhere when my wife went in and did it at no cost.
Thank you for your wonderful customer service and knowledge!
Excellent service. Fast and friendly.