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Top One Hair & Beauty Supply
2710 Town Center Dr, Kennesaw, GA 30144, United States
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Top One Hair & Beauty Supply
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Ki
Review №1

My go-to hair store! Always fully stocked. Family owned..all the ladies are always helpful. Plus they have a point system meaning every time you purchase, think its one point per dollar and after so many points, free purchase. Something like that...if Im wrong, charge to my head and not my heart! Yes, Ive met the requirements and got certain percentage off my purchase.

Mi
Review №2

Since January of 2020 my daughter brought me here. I am still going, and i have bought several wigs. Customer Service is superb! I luv the Owner and all her workers. I will see u all Today! Can,t wait to c what nrw wigs u have.😃

Sa
Review №3

Super helpful and friendly. Best supply store I have visited in forever.

Le
Review №4

I love this place. What an awesome selection. The owner is very pleasant and very knowledgeable about products that work for your hair type

Ah
Review №5

The owner here is amazing. She went above and beyond with customer service. This is true for the employees as well Tali was super helpful in getting what was needed.

Z
Review №6

I love, Absolutely Love, the ladies who own and operate this store! I have been coming here for years, and they have ALWAYS made my shopping experience a pleasant one! Mof, I think they really go above and beyond what is required; that’s just great customer service! remember a time when I bought this hair that I just loved, but then it was discontinued. One of the ladies said to me, “if you let me know ahead of time, I can order it for you.” I thought that was so nice of her because I never got that experience anywhere else. Another experience I’ve had on numerous occasions was when I wasn’t able to get to the store, I’d have my husband stop by on his way home, and they would help him in choosing the right hair for me because they knew what I liked. Other times, they have even gotten on a FaceTime call with my husband when he’d call me from the store, just to make sure I got exactly what I wanted! These ladies are the best, and very professional!! They will ALWAYS have my support!!

Mo
Review №7

The friendliest staff Ive ever encountered in a beauty supply. Very helpful and knowledgeable. I would frequent this establishment as much as possible if I could.

Cr
Review №8

I enjoyed my experience at Top One Hair and Beauty Supply! Considering the fact that I was looking for a new style and had no clue where to start, I received the best help with absolute patience in helping me decide what was best for me. The customer service was AMAZING and I will be returning soon!

PH
Review №9

Awesome store friendly people that work there. Had my products there for me when I arrived and I bought extra because they were SOOOO FRIENDLY! Worth the 40 minute drive!!!!!!!! You guys rock !!!!

Al
Review №10

So helpful! They had EVERYTHING

Mi
Review №11

I shop here frequently. Yesterday I spent $20 around 5:15pm. Two customers in front of me came in, shopped, and had a long conversation with the owner and her daughter and they werent even wearing a mask. The owners daughter realizes and says it is okay and to wear one next time. They didnt sanitize anything. Today I come back in around 3:00 PM, the owner is at the register again. I come in, sanitize my hands, grab my hair that I need and get in line. She didnt sanitize the register before I walked up but after I paid and was leaving, she started sanitizing the card reader. I am never shopping here again. I have stopped by that store three times this week. THREE TIMES, and to be profiled like that. Smh. Ill never spend a dime there again. I have spent at least $200 there this week alone.

Na
Review №12

Been going since I was a kid great ppl

Un
Review №13

Camille Rose, Morrocan oil, Olaplex and more.

La
Review №14

Awesome location and great wigs etc

Ja
Review №15

Limited beauty supplies for a hair and beauty store

at
Review №16

This a wonderful place to buy hair and beauty supplies. It would be great if they had a location in Canton Georgia.

Sh
Review №17

I love the atmosphere! Staff are so friendly and so willing to make sure you getting what you can afford. They are honest especially if youre unsure about what type of products to purchase. They have outstanding knowledge of their hair products and hair weaves. This is my go to place for all my hair and make up needs

Ve
Review №18

Very helpful. I wasnt planning on making a purchase.

Je
Review №19

So unprofessional . This is the second time I’ve come here an someone working here called me ugly .this time is was the Asian owner. Terrible

Da
Review №20

Very helpful and friendly. Clean and neat store. Prices a little high but i don’t mind shopping here

Ra
Review №21

I’m so glad I found this place! I’ve been to a couple around kennesaw area and none were as welcoming as this one. Immediately upon walking in I was warmly greeted and assisted in find the correct hair packs for my daughter. I was carrying my baby so Mrs Young was kind enough to grab whatever I needed and take it to the counter for me. I was very happy to see that they carried my favorite brand of natural hair care products! Unfortunately, they did not have the specific kind that I use of that line, but she offered to order it and start carrying it for me. I thought that was very sweet! Most places wouldn’t have cared. Her niece and another young lady were also very kind. They loved my baby! I will definitely continue to come here for my hair care needs. My only regret is that I wish I had of found this place when I 1st moved here 2 years ago.

Yv
Review №22

I’ve always had great service here. Even after moving to Buckhead, I go to Top One. I’ve never paid full price for a demo wig/wig on a Mannequin. Plus u get useable points for buying products there! My daughter and I live it!

SB
Review №23

Nice shop, great customer service, and safe atmosphere for all. Would recommend to friends and family in the future!

Dr
Review №24

I’ve visited this place a few times because it’s convenient to my home and each time I’ve had a negative experience. The customer service is horrible. I would rather drive a distance and spend my money where I’m appreciated.

In
Review №25

Always a pleasure 😊

C
Review №26

Lots of hair products to choose from

Ve
Review №27

First time there. Great service and very friendly staff. Liz did my hair and she is great. Prices were very reasonable. I recommend this place to anyone that desires a fantastic hair cut or hairdo. They do everything.

Ti
Review №28

Most definitely watches shoppers closely. Nice greeting upon entrance of store. Wide selection of products. Could use a little more customer service !!

pa
Review №29

Good customer service

Mi
Review №30

I was helped immediately as I walked through the door. I was looking for bundles they offered to help me find exactly what I was looking for. She even tried to differentiate pricing so that I could get the best bang for my buck. They were SO helpful and the store is clean and organized. This was the best experience I had at a beauty supply store ever. I will be back every time.

Ed
Review №31

Fantastic and unparalleled service. Wonderful selection and variety. Especially knowledgeable. Unexpectedly courteous (you all know exactly what I mean).Clean spotless tidy interior that is fresh and easy to navigate. Simply the best hair experience in Atlanta.

T
Review №32

Good customer service and clean store

Ci
Review №33

I’ve been going to them since I was sixteen years old and I am now 25 years old! I went to them since they were on delk rd in Marietta. All of my family members and friends go to them as well! Everyone in there is very kind and helpful! They always have everything I’m looking for! They keep up with the basics all the way to what’s trending and the prices are reasonable. If your on a budget they also always have good hair on sale! They are awesome! I highly recommend you to go to their store! You will be happy and will keep going back!

Ce
Review №34

Large inventory. Always made to feel welcome and important.

To
Review №35

Very friendly staff. Great sales. Werent taxing on wigs like most stores. Also has a wonderful selection of products. Prices werent bad at all!

Pe
Review №36

Very nice professional owner and staff.My daughter came in to exchange some hair for braiding that could not be used by her beautician.We had receipt and packages were never opened,so the owner allowed us store credit even though receipt was past 30 day return policy. We didnt realize the return policy.. thought you could return it anytime and my daughter is a very busy person so she didnt realize it herself ..The owner didnt have to do this and I thought that was very nice of her to give store credit when she really didnt have to. She and her staff were very courteous,professional, patient and helful,they also gave you time to browse around and only came over if we needed their help. We felt very comfortable in her store and will always come back again due to the great hospitality we received everytime we came to her store. Who ever reads this go in and browse you will see how nice and helpful the staff is. Much thanks to the owner and her staff.

Vi
Review №37

I came to this store to buy crochet hair. A min after arriving I felt someone behind me. It was an employee following me acting like she looking at hair. I felt discriminated by so I left and I won’t be returning. Took my business somewhere else and FYI they tax on the freetress hair $7.99 a pack . I ended up going somewhere else and the freetress hair was $5.99.

Al
Review №38

Poor customer service. Owner was rude when addressing customer. Have several selections of what you need for skin and hair care.

Mi
Review №39

If I could give 0 stars I wouldve. Ive shopped her continuously for almost 8 months straight. I generally spend at least $150.00 plus on a weekly basis at this store. I purchased a 30 second bonding glue that cost only .99 cents and it was completely dried out and unusable. I then went back to the store to advised them of the glue being dried out so another customer would not have to experience the same inconvenience Id experienced. Once I advised of what happened I was frowned at and given nothing but attitude from the Owners daughter. I wasnt looking for the .99 cent glue to be replaced or anything. So I blew it off thinking maybe shes having a bad day and went back last night to advise the Owner of the situation since I shop here every week. After expressing to the Owner and explaining to her what transpired with her daughter. She became defensive and frowned up and didnt seem to even want to help me any more with a wig selection at this time. I personally feel when a customer is expressing a concern about an employee whether its family or not as a Business Owner your immediate response should be to empathize with the customer and the way they were left feeling from someone whos representing your establishment. So now all behind a .99 cent bottle of bonding glue they have lost a GREAT CUSTOMER!!

Ch
Review №40

Love this store. Staff is super friendly and knowledgeable. Very helpful and will try to get anything you like if they can get it. This store gets a 10+++++++ for customer satisfactory

jo
Review №41

One of the best hair stores to go to. Nice and friendly great prices

S
Review №42

I am not sure why this place has such good ratings. I went in to buy hair and was initially greeted ---which I was pleased to hear .However, when I came to the register to checkout, there was no one there or so I thought. The middle-aged looking woman finally stood up from her chair and checked me out. She did not speak and rushed me to check out. I got the impression that she could care less as long she got my money! This is my first and last time coming to this location. I am desperately looking for a black-owned shop. It is clear that we are not respected in these places.

An
Review №43

These people do a really great job of working with complicated customers, earlier today I witnessed a woman who was white that came in and made STRONG racial remarks about the cashier being a chink from another country. Obviously the customer was upset because she was tampering with hair products before purchasing them, and instead of being apologetic, she insisted on trying to intimidate the young lady by making comments about her race. The young lady did her best to not cause a scene and it was commendable considering she had been attacked for her racial identity. Even though customers come in and may not be the nicest or kind hearted, this family does so well to make the best of every situation. So many people forget what these small business families go through especially in the beauty and hair industry, and we should all try to be nicer to one another.

Ar
Review №44

I’ve been going there ever since they were at the previous location but today they lost my business!!! Bought a flat iron previously that worked well so when it finally gave out, I went back and bought the same brand a few months ago. This one didn’t work out as well and the older woman told me if I had the box I could send it back to the manufacturer since it was still under warranty. I have the box, but unfortunately don’t have the receipt so I returned to the store to purchase another one of the same brand since the first one had worked well. The younger gal directed me to another cheaper brand after I showed her what I wanted to purchase and assured me that it would do the same thing...it didn’t! After 3 days, I returned with my flat iron, the box, and receipt and explained that I wanted what I originally came in for and could I just exchange it and pay the difference? (The HP pro brand that I wanted is much more and I wouldn’t even had known about this other brand if they hadn’t suggested that instead). They chatted in their language and then the blond hair lady refused. I’m now own a faulty flat iron that is only a few months old in which I pad over $110 plus the latest one that I didn’t really want but was assured it worked as well! You ladies have lost a good customer and I will warn my friends as well!

Ja
Review №45

DO NOT GO HERE!!!!! I Got a SEVERE cause of LICE from one of their wigs!!!! And the owner seemed to care less. As a matter of fact they told me to take my business elsewhere. I honestly cannot believe I got lice and even worse, the owners had zero remorse. There are plenty of other beauty supply stores that can serve your needs better and not give you lice

Bo
Review №46

Very good items ~~!! The staff in this shop are very helpful.

Na
Review №47

This is my second visit with amazing service. I am a novice who had a vision that they helped me create. They gave me the knowledge and tools I needed to have the confidence to install my own faux locs. This time another first with chosing wigs. The owner took time to understand my needs and helped me getvwhat I wanted. Y my observation all customers are treated with the same sincere care. A beautifully clean well organized store with friendly knowledgeable staff.Far superior to the average beauty supply store where you need to know what you need. My experience will have me coming back for sure. Thank you ladies.

Vi
Review №48

Horribly service lady was rude

Ni
Review №49

Beauty Supply is by far the greatest every time I go and they let me try on the Whigs and see which look is the best for me which is very important to me the prices are some of the lowest Ive seen I was able to get this hair to complete my look for an important event I have this week yay!!!!

Be
Review №50

They are always helpful here. This beauty supply store is by my job and I prefer to go to this one over any other beauty supply. I love this store!

Ro
Review №51

I love this place. Best hair products, great makeup, and accessories. Staff is super helpful and friendly. Ive never wanted to retuen anything purchased here, because its good quality and I always get compliments on products purchased. I wish I could purchase products online because I no longer live in Georgia.

Ha
Review №52

They know very helpful information on the things their selling and what would work for you. Good deals and great service!

Ma
Review №53

Amazing customer service. Best hair shopping experience of my life. Will definitely be back!

Ly
Review №54

Literally just left this store and was threatened by one of the employees. I entered the establishment to try on wigs. I will start by saying the African American employee was beyond nice and very helpful. She was showing me a particular unit, when another employee came over and told me not to touch the hair. A unit that I was going to try on MY head. There were other customers in the store so I just left because I dont spend my hard earned money in places that treat customers that way. I did call immediately, because I wanted to talk with a manager, however the rude employee answered the phone. I asked why I couldnt touch hair I was going to try on, and told her I thought it was rude. She called me a coward and told me to come back in and say it to her face. So I did lol! The manager was rude herself and defended her and never offered an apology until I kept calling. Yall we have to support black business. They do this because they THINK they have us so dependent on them. I have the call recorded, and will go to the police with it because I was legit threatened by her. I beg you not to shop there. And if the sweet African American girl that helped me is reading this, please sweetheart find somewhere else to work. They dont like you and dont trust you. You deserve so much better.

De
Review №55

Very dissatisfied AND even more disappointed.My children and I were just treated like animals about 5 minutes ago by the ladies in this store. I read the previous (good)reviews and I decided to drive from Canton just to patronize this store. From the moment we (5 year old daughter, nine year old twin sons & myself) walked into this store, we were under their uncomfortable surveillance. Before the door even closed good behind us, the older lady told my children to stop running as they were getting a shopping basket for me. This was only a matter of the youngest trying to keep up with the oldest two in her steps. They did not run. We then went over to the wig area. My five year old has an eye for fashion and all things girly. She VERY slightly touched a display wig and was yelled at by the younger lady working the wig section. Everyone who knows my kids and myself, know that they are well behaved. Teachers, community leaders, family, friends and all. This is something that was hard to watch as a mom. Im usually quiet and I did remain that way for as long as I could. Now, had my childrens actions been unwarranted, I would have asked them to stop touching. But as I stated to them before I left, I thought that was the purpose of the displays. Obviously their displays are NOT for the gentle touch of little hands... I then kindly said to the older lady maam, they will not harm your items! It went hay wire from there. I was asked if THEY(my kids) were going to buy anything and when I said they may not but I planned to.... I was then told that they didnt want my service and that they were calling the police on me... They also shouted that I should CONTROL my children, which led to me having to have a conversation with them explaining that they are human beings and not animals. There were 2 other African American ladies actively trying on wigs(with a struggle though), because I overheard the younger lady telling them that they couldnt try on certain ones that they wanted to try on).. These two ladies left out as I did. I will never go back to this store. I will go the extra mile literally to support black hair stores that show respect to their potential future patrons as they shop with their mommies!

Cr
Review №56

If I could give this place 0 stars with leaving a comment I would. Run dont walk far away. They have no respect for the customer. Or patience. To the woman with the pink apron on, how dare you insult me while I was still in your store about to spend my money on something that would look a whole lot differently on my head than on the mannequin. Im figuring out if this is an investment I want to make and your worried about the condition of the wig on A MANNEQUIN! Making me feel uncomfortable and disrespected and I just touched the dumb thing.

Ve
Review №57

Not very happy with my experience at the store. I knew to expect to pay $1 for a wig cap to try on the wigs. It is posted on the counter. What was not posted is that they charge $1 for every 3 wigs you try on. So this rule came up only when I asked to see the 4th wig. If I am willing to pay $100+ in this store she could have been a little more patient. She was noticeably bothered that I asked to try on wigs when I was going to purchase 2 of the 4. I feel that you should get out of the service industry if you dont want to serve.

Tr
Review №58

Great Customer Service. Very helpful. Affordable prices

Sh
Review №59

The best quality, affordable, customer oriented beauty supply in the kennesaw area . Their store is always clean and safe . Being a woman of color it is critical to have a beauty supply store home. This is definitely mine ! The hair, makeup, and jewelry have always done right by me. Also the ladies working in the store treat me and my child with the upmost respect. Mind you folks Ive been shopping with then since they were located in the Ross shopping center .My child was a newborn then and is 4 now. If your looking for quality products all around spend your money here .

Wy
Review №60

I been going here for yrs and the owner and I believe her Mother always have been very nice but today it was a young lady there I never seen before on her phone texting and act like I wasn’t even there. I had to say hello to get her attention and she went right back texting on her phone. I just walk out and took my money elsewhere.

Ke
Review №61

My new location to get all of my hair needs. They are so friendly and have the best hair and prices. Highly recommended

la
Review №62

I love Kelly she is the best and this my favorite Beauty Supply store... the bad reviews are not the truth I been going to these people for years at every location they move to and the lice I know is a lie the whole staff is friendly you people just have bad days and wanna leave negative feedback when you don’t get your way these people are nice and put up with a lot of your attitude and nonsense This is the best beauty supply store and I love it❤️❤️

An
Review №63

They ALWAYS treat us so good here, Ive bought many a wig from here.

K
Review №64

Ive been going there for years to get my lashes and gold earrings. The owners know me. And she and her sis are sweethearts. My job is Marietta but I will be sure to keep shopping there !!!! Thanks ladies ❤

Il
Review №65

My dreadlocks have come a long way cause of these wonderful folks... love em!!!

Pa
Review №66

They always have what I need! The staff is helpful and gives great hair advice.

AN
Review №67

Awesome place. Has everything I need

Wi
Review №68

I was irritated that the owner tried selling me a try on wig for full price. Lmao she offered 10%. Im in uniform I get that just shopping at other stores. Never again.

Sh
Review №69

Great customer service and a great selection of wigs.

Ve
Review №70

Kortney was exceptional, beside having the same name I called her Courtney because I was telling her she would have to be my daughter today and it happens to be her name all so that was a plus. She took the time to help me and made sure what looked really nice to my face as we were trying on different wigs and she is a plus to your company!! Kudos to Kortney I will definitely be back because of her. Thanks Kortney God bless!!

Ri
Review №71

Resonable prices and carries more then your average beauty supply store.

Ni
Review №72

Love coming here... nice people, and its around the corner.

Ti
Review №73

Not shopping here again. I bought a wig that was defective... Track showing and a part in the front was nappy. I have lived in Kennesaw 20 yrs Ive just started going to this store. Ive been 5 times. Not the best selection and prices a few bucks higher than stores further south and 30-40%higher than wigs online (same brand). Long story short... I returned the wig they could clearly see it was damaged but want to give me a lecture on how they are doing me a favor? GT_OH! I EXCHANGED THE PRODUCT AND GOT MY LAST THING I WILL EVER BUY FROM THEM! THIS IS AMERICA IF YOUR A BUSINESS OWNER AND YOU EF UP FIX IT!!! DONT shop any where that doesnt reimburse you for a good they sell you damaged! Terrible customer service. Greedy money hungry companies who are irresponsible will never get a nickel from me! Dont shop here they start out nice but they are as mean and nasty as they look. Just read the nasty arrogant replies they leave to customers. Not humble rude and really rachet. Run! I wish I could give them a big FAT 0!

Am
Review №74

Love this place. Owner is very personable.

Gl
Review №75

I love this beauty supply store! They’re friendly, helpful and the store is always organized!!!

De
Review №76

Love this beauty supply store!! The staff is great and knowledgeable about there product.

Sh
Review №77

They usually have what you needed

An
Review №78

Always helpful and good products.

Jo
Review №79

Words cant describe how happy i am i found this store. I used to go to this beauty supply on baker road in Acworth and they had the worst attitudes and they always treat customers like they are all trying to steal from them. I went to top one hair and the experience was different. They all say hie to you and welcome you to the store. They know about all the products in the store. And are very helpful. They do not make you feel uncomfortable or make you feel like you bothering them with your questions. They have a wide range of products and they show you all the different options. They dont rush you at all. And also the store is very clean and organized. I will gladly say i have found my new store. I would rather drive all the way to this store than go to store that is next door to me that treats its customers like crap.i have definitely recommended this store to alot of people Thank you Top one hair for your excellent service. You will be seeing me often.

Ch
Review №80

Love, love this place. The staff is knowledgeable and nice along with helpful.

Ja
Review №81

Pleasant atmosphere, good prices, and good selection of hair and hair products!!

Ma
Review №82

Low quality and the staff was very crass. They need to brush up on their customer service skills.

De
Review №83

I have never been more disrespected by anyone than a staff at this place. They really need to learn how to address people

Az
Review №84

I get all my extensions and cosmetics from this beautiful store! Thank you top 1!

Ni
Review №85

Love this place and the staff. Best quality products and theyre very knowledgeable.

je
Review №86

Bad customer service, and accused me of being untruthful. Would never go in this place again!!!!. Be mindful of how you talk to people

Ta
Review №87

Excellent customer service! Very helpful and carried a wide variety of hair products!

KE
Review №88

Horrible customer service ever. Nice set up but if the owner continues to treat ppl as she does business will not succeed.

Co
Review №89

I love this wig! I have been a customer for awhile.Best wig store in Cobb County.

Re
Review №90

I love the place owers and workers are always helpful.

Ta
Review №91

Nice helpful staff & shopping sales!

La
Review №92

This place is pricey compared to other Beauty Supply stores in the Atlanta area. Good customer service.

Al
Review №93

The prices are a much higher than other beauty supply chains. The store is clean and well organized.

Ma
Review №94

Love this place and staff is so helpful.

Yo
Review №95

Be mindful they do not accept returns.

Pa
Review №96

Very helpful. Lots of Coices.

Lo
Review №97

Awesome knowledge on weave and products and great customer service.

Br
Review №98

Nice place and friendly staff. My mom is a regular

Ni
Review №99

Great customer service!

Te
Review №100

Great place to shop and the people our really freindly

Information
77 Photos
100 Comments
4.1 Rating
  • Address:2710 Town Center Dr, Kennesaw, GA 30144, United States
  • Phone:+1 678-581-1300
Categories
  • Beauty supply store
  • Cosmetics store
  • Wig shop
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:Closed
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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