Great service all-around. We were shopping for a dish washer and got the run-around at Racine Home Depot. (We were there for something else) We decided to try a Ma ‘n Pa appliance store and found this place. Due to the supply shortage from COVID, there were limited choices. They helped us find a white one in our budget.They scheduled the installation as soon as they could.The installer was a retired plumber with a full skill set. (Ryan) he did an awesome job. He cut off the stub of the old copper pipe and put a modern flex hose on. He leveled it. He had been trained by the Whirlpool factory on this line of new dishwashers.It was a great experience all around. Ma ‘n Pa for the win!

In addition to answering all of my product-related questions immediately, the customer service team at Grand made the entire purchase process very smooth! I am a bargain hunter, and I found the same product at another retailer for about $100 less. Once I went through all the steps of coordinating my delivery and install, the other retailers total price was actually $300 more, but they did not share that information upfront when I was asking all my questions, and seemed irritated at my concern about the expense. so what seemed like a bargain was not! Add to that the warm and helpful customer service I received at Grand, and there’s just no comparison. I give this experience five stars, but six stars should be an option!!!

Peyton assisted me with my washer and dryer purchase! It was quick, efficient and all my questions were answered!The delivery team was amazing as well!Thanks Grand!

We’ve bought a washer and dryer, drawer microwave and now a stove from Grand Appliance I. Just two months. We worked with Craig for the washer/dryer and he was super honest and helpful. So much so we didn’t even do research before buying a stove (unusual for us) and just hoped we would find him working. We did! The whole crew at Grand Appliance is great and we will definitely be back if/when the time comes to replace another appliance!

This place was a bit difficult to find. However, once we found it, the staff was quick and very helpful.They answered all our questions and even got us a deal that we were looking for. Very friendly and attentive.

Needed a new wash machine!! Our sales guy was awesome! Best review on LG front loader which is what we were looking for according to consumer reports, didn’t try to sell us anything we did not need! In and out in 15 minutes the only downfall is. Can’t get it delivered till next Wednesday

We previously used them for our washer and dryer and loved them. When we needed new kitchen appliances we knew we wanted to go with Grand. Very professional. Quick to answer any questions we had and to help in any way they can. Love it appliances. Fast delivery date. Our delivery/installation team was AMAZING! Very respectful and hard working.

I have bought many appliances from the Kenosha store. I have never had any problems. Great service, prices, and delivery. Rod is always helpful and knowledgeable.

If I could give zero stars I would. Purchased a range from here and it got delivered and was sitting 3 inches off my wall. The people that delivered it could have cared less. Immediately called the store and our sales person Ty put in a work order to fix it. Someone came out with absolutely no tools or fittings and claimed they couldn’t do anything because the work order was vague. Again called the store and Ty told us he would have someone out the following day, NO ONE showed up! Now I’m being told I need to hire a plumber on my own dime and am stuck with a stove that doesn’t sit flush to the wall. Customer service refuses to work with me in any way shape or form. I will NEVER buy another product from Grand Appliance! Grand doesn’t care about taking care of their customers once they make a sale.

Grand Appliance had dishwashers in stock we couldnt find anywhere else, at a fair price, and with a reasonable delivery timeline. Jenna on their customer service chat line was very helpful talking us through all the options. I will update if delivery is a different experience, but I dont expect any issues after the customer-friendly experience weve had so far.

We are pleased with our purchase at the Kenosha Grand Appliance. The pricing was very fair and competitive. Our sales person Ty was a pleasure to work with. He was very informative and spent time with us checking on appliances. We will definitely go back.

I needed a washer right away and ordered one online through Grand Appliance on Monday and had a new one installed by Wednesday. The customer service team member that I spoke with was very polite and efficient. The staff who delivered the washer and hauled away the old one were also very polite and worked very quickly and quietly. I am very impressed with this company and will be recommending Grand Appliance to my friends and family.

I chose Grand Appliance over the larger box stores because I thought I would receive better customer service and after the purchase care. I purchased a range hood, gas range, refrigerator, dishwasher and oven for $15,000.00. I also purchased the warranty along with the refrigerator to be sure if any problems arose they would be repaired. This particular refrigerator that I purchased is much larger than the average but because it has wheels I shouldnt have had an issue moving it into the slot. Much to my surprise, the wheels were all stuck for whatever reason causing the XL refrigerator to not budge easily. I contacted Grand Appliance thinking that since it was literally just purchased and I had gotten the warranty that I shouldnt have an issue getting them to solve my wheel issue. I was informed that the warranty I purchased actually ONLY covered the internal parts. NOT any of the exterior or structure. So, one might think, well that shouldnt matter since its brand new it should have a factory warranty or that Grand Appliance would stand by the products they sell. Afterall, I only needed my wheels to work properly. I have contacted Samsung customer service and they never showed. I then sent another appliance repair company out to look at the refrigerator. He then contacted them and told them there was a problem. Still nothing was done. It has been over 5 years since this purchase and I have yet to hear anything from anybody affiliated with Grand Appliance which would imply they have no interest in taking care of their customer. Remember, this was the main reason I went to Grand Appliance in the first place. Quite ironic. Whether your spending $6.00 or $15,000.00, the level of customer service shouldnt be any different. If I had known just how incompetent their customer service was I wouldve never stepped foot in their store.

I had a pleasure of working with Rodney in Kenosha store. He was very helpful and spent time with us on our purchase of washer and dryer. I didn’t feel pressured to buy anything and he answered all of my questions. We have decided to make our purchase through them but waiting on back order stuff since it’s hard to get things in this crazy times. I will update my review once we receive and have the washer dryer installed on our overall satisfaction

Very helpful and great fall sale prices. Thanks!

Ty was very quick to help and could answer all our questions—we were in and out of your store within 20 minutes. Ty also helped us get another discount too which influenced our purchase.

Walked in in a panic: stove died in the middle of making desserts for a wedding. Chris was helpful and found exactly what I wanted quickly and scheduled the install for two days from purchase. Could not have been easier.

We had a great experience with grand appliance. The manager Chris was very helpful and knowledgeable of the product we were thinking about buying. We ended up buying through grand appliance.

My initial experience at Grand Appliance was positive. Our representative was Rod Almaraz and he spent time with us to explain the different models and features of the refrigerators available. He patiently listened to and answered all of our questions. We havent received the refrigerator yet, but, it was a good first time visit to Grand Appliance.

Great customer service. Ty listened to our appliance needs and made terrific recommendations.

I was instantly greeted when I walked into the store by a friendly male voice. I browsed the store and found the perfect stove and microwave at the perfect price. I put both on layaway with ease. The salesperson also gave me a form to complete for the most recent rebate. I was also given a form to complete for a rebate. This is the second stove and microwave from Grand Appliances and I was happy with that purchase too.

Great service and prices were competitive with the big box stores.

Always so helpful whenever we need to shop for an appliance! Good prices and a variety of products!

Excellent service from sales person (Chris).Kind and friendly very helpful. Our delivery is pendingwill soon be delivered.

The guys are the best in business. Have bought all my appliances for my last two homes from them and they always deliver on their promises. Highly recommend!

7/20/2021. I am writing a follow up. Christopher Regas is just the best. We had a small issue with one of the appliances and as soon as I called him he was right on it. You do not find sales people and companies better than this……….I wish I could give them more stars as they deserve it. Thank you Christopher Regas and Grand Appliance for just being the best to work with!!!!!!!!! I so appreciate you!7/8/2021We love this Grand Appliance! Christopher is just an awesome salesman. We bought an entire kitchen and our washer and dryer. He was so helpful and nice and professional. I would go back to Grand in a heartbeat. In fact, they have a great group of sales people there. I highly recommend them……and a big thanks to Christopher for all he did to help us!!

The service and appliance quality at Grand Appliance is amazing. They take their time explaining the difference between the appliances and any problems that have happened. We buy all of our products from Grand Appliance and highly recommend them to anyone.

My Sales person was Rod A who assisted me with my purchase in the Pleasant Prairie WI store. He’s was knowledgeable and friendly. He took the time out to present me several options which I truly appreciate. I will be sure to recommend this location and Rod to my friends and family.

Worked with Chris Regas today. He was personable, knowledgeable and helpful. I believe we got a great price on our purchase. Next purchase will be with Grand again. Thanks for your help!

We needed a new refrigerator as ours didn’t really serve our needs. I did my research and selected a counter depth LG refrigerator with French doors. I checked different retailers and their prices. We chose Grand Appliance. The salesman, Ty, was very helpful and answered all my questions. The refrigerator was on sale at a good price. Delivery and installation and removal of our old refrigerator was also important to us. Ty made the whole process quick and easy. Now we’re just waiting on the delivery day. So far it’s been a very good experience.

Rod was very knowledgeable about the product I was looking for. It had everything I was looking for and more! Thank you Rod. You have a great personality.

Ordering on line from Grand Appliance was very easy and quick.When we first ordered a freezer on line, we knew our freezer was dying. But an hour later when the entire basement smelled of freon gas, we knew it was in its final death throws. We called the contact number and explained we had a dying freezer full of food. Mark worked some magic and got the delivery scheduled to take place in 2-3 days rather than 2 weeks.THANK YOU, MARK!

Great customer service by sales person Craig. Reasonable prices for appliances, very fair delivery and set up prices. Painless, and no theatrics!Quickest and most pain free purchase I’ve ever made. EASY BREEZY!

Went to the Kenosha store to look for a new refrigerator. Chris did an amazing job. He was very friendly and accommodating. He set me up with exactly what I needed and was able to work around my schedule for delivery. I’m so glad I went to Grand appliance. They had the best deal and even had what I needed in stock. Thank you Chris and Grand Appliance

Salesmen were knowledgeable, honest and extremely helpful. We were stuck between deciding on two different dishwashers and the salesmen explained in detail the differences between the two. I would HIGHLY recommend.

We had a wonderful experience buying our washing machine. We were going to buy it at Best Buy and had a terrible experience. When we went to Grand Appliance, we were helped by a very nice gentleman who was not pushy and gave us the information to make a choice. In addition he gave us incentives to make a purchase tonight. I was very pleased and would definitely go back to Grand Appliance for another purchase.

Great Service! Easy online ordering! Definitely recommend!

Very pleased with our salesperson Ty Haarsma. Very knowledgable.

Craig was very helpful in assisting us with replacing our old dishwasher. He answered all our questions and double checked stock and color options on each model we were interested in. His assessment of the various brands’ pros and cons aligned almost exactly to the consumer reports research I had done. Would recommend them to anyone looking for new appliances.

Rod was very attentive to what would fit in our space for a refrigerator and met our requirements. He is very pleasant to work with and showed his knowledge and skill set. I can’t wait for the product to arrive.

Just bought appliances for my new home from Grand Appliance in Kenosha. I got a great deal, and the salesman, Ty, was very helpful. I will definitely go back in the future.

Easiest 1000.00 bucks I have ever spent. After dealing with the big box stores and their installers these folks know how to make it easy. Start to finish, 10 min to buy a dishwasher.

I bought a $1200 washer in 2018 brand new, and the washer didn’t even last more then 3 years. They do not even offer a warranty, you better off getting it from the retailer . I wish I can rate them a zero.

Its all smiles until theres a problem.I bought a Whirlpool (KitchenAid) dishwasher from Grand Appliance in Kenosha, and shortly after the warranty expired, it broke down. I contacted two different managers at Grand, and repeatedly asked them to call their Rep at Whirlpool on my behalf. The store managers shrugged, dragged their feet and made excuses, while quoting over $450 to repair a $650 unit they sold & installed barely a year ago. Our negotiations went back and forth for days. Grand employees ultimately refused to call Whirlpool, saying instead they would e-mail some form letter to the manufacturer, and maybe Id hear back in a week.So I called Whirlpool myself ... and what a difference! Whirlpool was prompt, friendly and helpful. They arranged for a certified tech to repair the unit, completely free of charge. In 5 minutes on the phone with Whirlpool, I accomplished what Grand employees couldnt be bothered to attempt. The difference in attitude was embarrassing.Fortunately, Whirlpool arranged a different company for the repair, so we wouldnt have to deal with Grand again, and now our dishwasher runs like new. I appreciate and applaud Whirlpools integrity and customer service, but do yourself a favor: Buy your Whirlpool appliances somewhere else!!

I just have had the best sale experience of my life. (Thats saying a lot because Im 75!) Mark Klemm was my contact. He answered all of my questions about the product thru payment. I couldnt have done better if I was actually in-store for this purchase. He was very knowledgeable and professional in replies thru text. Hes a keeper! Give him a big raise!Dthena

Chris did a great job answering all of our questions and finding us the best prices. Great selection and service!

Chris is awesome. He was extremely knowledgeable and was not pushy. Highly recommend going here for superb customer service.

Nice to find someone that at least has something to sell.

Friendly, fun and fast is my motto. Chris the store manager did just that..Im very happy n will be happier when my washer arrives....Thank you!!!

Very helpful sales staff. Easy to talk to. Knowledgeable about the products. Will go back there for all of my appliance needs.

Very Helpful getting what I Needed.

Excellent service. Excellent pricing. Fast, friendly, no hidden fees. Service staff isn’t pushy, asks questions and works for you. They are not there to push you over budget, they want to make sure you are completely satisfied and I was. I have already recommended them twice this evening and will be returning for future needs.

Service was so great I wanted to buy 1 of everything! Best place to buy appliances for sure!

Very unhappy with Grand Appliance in Kenosha. We have bought our Washer/Dryer, Dishwasher and our Stove/Oven from the business with no issues and great customer service. We also bought warranties on everything! We were in the thought process that with good customer service and good products we would also be very well protected by purchasing our warranties from the same place. HA!!! BOY WERE WE WRONG!!Our stove/oven which we have had under two years is now making a boom sound when we turn it on (as the Grand Appliance Tech said) that aint good. So, we were told not to use the stove/oven until it could be repaired. The tech said he would need to wait until the part came in prior to fixing it so it could take a week or so. Cool, no issues we will make it through. Time to break out the grill! Two weeks later, (after we called them), we were told the part still had not come in and we would receive a call when it does. Three weeks later, once again (when we called them), we were told oh the part is in and we are waiting for the tech to respond. After finally receiving a call (because we called them as a reminder to call us) and knowing we have waited nearly a month with NO stove, (plus the fact we had to contact them) and the fact its an EXTREME hazard! They FINALLY contact us and say it will be ANOTHER week. Wait, you cant squeeze us in somehow as we have been without any communication from Grand Appliance in nearly a month? Let us not forget the possible danger the stove/oven may potentially have for BLOWING UP!! I truly believe customer service is dead...at least at the warranty department in Grand Appliance.After the great customer service to purchase the items, the only thing that stays in my memory is the dangerous stove and how they forgot us numerous times. Please, by all means buy your products at Grand Appliance but whatever you do DO NOT buy the extended warranty at Grand Appliance...if you want it fixed in a timely manner.Cmon guys, youre better than this. YIKES!

Our refrigerator went out. We were able to find the refrigerator we wanted at a great price. Our sales associate understood our dilemma, and had our refrigerator delivered sooner than anticipated. Thanks for the great customer service.

Professional, courteous staff. Very knowledgeable about their products.

Rod Almaraz listened to what appliance I was interested in purchasing. He did specific research to match my needs. He was helpful. I purchased what I wanted. It has not yet been delivered, but has been promised for a specific date.I recommend Rod as a salesman.RLM

Noice people, good prices

When Best Buy screwed us over on our delivery and postponed our order by an additional 2 weeks the day we were supposed to get delivery to our new house which didn’t have any appliances in, Grand Appliance in Kenosha stepped up and took care of us. They got us the next model up washer and dryer for the cost of our other ones at “Best” Buy along with the fridge and delivered/installed for less than Best Buy, who wasn’t even installing the washer and dryer. They also made special arrangements to get our appliances to us as fast as possible. Next available appointment wasn’t for another week but they managed to squeeze us in 5 days earlier which was 9 days earlier than Best Buy’s new delivery date they set up for us. We couldn’t not be more thankful for the superior level of service we received from Chris. He made sure we were taken care of and Grand will now forever be our only source for appliances and will be recommended to everyone by us.

Craig Brunk was awesome to deal with. Friendly, efficient and courteous. Would highly recommend Grand Appliance and him!

Online order went good, texting customer service ( new to me) for order status was quick and friendly. Was some confusion on when order would be available for pick up. But over all, it went great.

This place does a great job. Employees are super friendly work well together and have a lot of knowledge. Would definitely recommend even if you are not sure exactly what you are looking for. Thanks again

When we went to Grand Appliance we were greeted with a Hello and look around and if you have any questions just ask. Rod our salesperson was very knowledgeable and truthful. We definitely recommend Grand Appliance for all your appliances.

The gentleman who helped me was extremely helpful. There was absolutely no pressure. And he got me a great deal!

Laid back, no pressure. Chris was still handy to answer questions, but left us alone to look. He was knowledgeable on the ranges we were looking atOverall friendly and prices were actually a little better than a big box store.

Well designed web site made ordering very easy

Very friendly staff and smooth ordering process. They had the dishwasher that I wanted when all other stores in my area were out of stock.

We have worked with Rod Almaraz of your Kenosha, WI office in the past … he was/us both helpful and knowledgeable, and made our experience with you organization pleasant. I have recommended Grand Appliance (specifically Mr. Almaraz) to family and friends … and will continue to do so!

Used stores website to find refrigerator model, printed specifications, took that to the local store and sat down to negotiate insurance and delivery time. Done in ten minutes.

Very helpful on answering questions for pick up of air conditioner today.

5Star always great service. Rod always helpful.Thank You!

Excellent service knowledgeable staff filling my house with their appliances

The dishwasher quit working just prior to selling home. Asked to have a new inslalled quickly and it was ordered and ready to go in 5 daysPeople helpful and pleasant!

We went to Grand Appliance on the referral of a friend. Our trusty clothes washer broke after many years of service this morning. We sought out a Speed Queen brand, based upon its superior components and durability. The store had a decent selection to choose from.My wife & I thought we would have to wait a significant time for delivery. We were pleased that they had ample supply in a nearby distribution center, so the wait time will only be slightly over a week.Our salesman was knowledgeable and courteous. He efficiently described the different machines, and was not in any way “pushy.” It was a good experience overall.BRV

Grand Appliance has a great selection for both kitchen and laundry. If you go in to the Kenosha store, ask for Ty. Hes very knowledgeable about the appliances, the available stock, and has tips for preventative maintenance and usage. Thanks again for everything, Ty!

Rod A. is awesome to work with and is our go to guy at Grand Appliance. He guides us in the right direction every time! Treats us fair and has the no nonsense approach which we appreciate. Thank you Rod!!

My refrigerator gave out! The fridge part does not cool at all. The freezer still works but not very well. I was in emergency need of a new fridge, and I know they are hard to come by right now. I went to Grand Appliance in Kenosha on 75th St. (Highway 50), near Menards. The sales rep, Rod Almaraz, took good care of me. I described what i needed, a fridge/freezer combo, Whirlpool if possible, about 18 cu. ft,. He checked his stock online and found one that met my needs and requirements. He was very personable and helpful. The fridge is on sale, so I got a good price. The delivery fee is only $19 and includes hauling away the old fridge. Without a lot of hassle, I was able to find just what I needed! Im very grateful! Just need it delivered now!! Cant wait!

Ordered a portable air conditioner over the phone from Aimee was quick and easy

Ty was very quick and professional. The price was good and delivery is cheap.

Best prices in town. Look here before you go anywhere else. Great staff. Feel at home and no pressure from staff to buy.

Very knowledgeable and helpful. Figured out what would work best for us and steered us away from things that may have been more money but wouldn’t have worked as well.Thanks Craig.

I’ve had great experiences with Grand Appliance. With having many rental units, we use this business often.

Bought appliances at Grand Appliance years ago. My refrigerator went out and couldnt find any service for two weeks, so I decided to find a new one. I called all over to find one, either they had very limited models or delivery was a week away. Called Grands warehouse and talked to Mark, he sent me to Kenosha store. Met salesman Ty Haarsma and even though they had limited models, he found me one for my budget. Between Ty and Mark, I was able to get next day delivery. Big thanks to those guys who I never met before. Got me out between a rock and a hard place. I will be back for my next appliances. Glenn Stoll.

Sales personnel were quite helpful. No pressure just wanted make sure we would be investing in the right appliance.

They took your time in what you wanted and looked on what stock was available.

I came back for good service, knowledge of the products and brand recognition. I’m a return customer

Online helper was great. I needed to look up past purchases to match color correctly, and they were quick getting back to me.

On line sales staff were quick and diligent. They reviewed my order and helped me avoid ordering an appliance with the wrong fuel supply. They also saved me $100.

TY was very helpful and knowledgeable No push U sales just help us through The whole process

Great customer service! Very friendly and helpful.

Im a repeat customer because of the great and frendly service. Today I bought a dishwasher at a great price. Great experience again! Will definitely be shopping here at Grand Appliance for any future appliance needs.

This is my 2nd purchase from Grand. They are friendly, helpful and not pushy. There prices are reasonable. I enjoy doing business with them. I will go back again.

Chris from the Kenosha store was very helpful and knowledgeable.

Amy was quick to help and was SUPER understanding of our situation- one of the nicest people I’ve come across in a long time!! Thank you Amy!

Very helpful sales associates. Had a very easy time purchasing our stove and microwave. Got the best deal in town!

Very helpful. Was able to find, purchase and arrange pick up all through text and email. Highly recommend.

Came in to look for a new gas range and walk out with a great deal! Ty was very helpful and quickly completed our order. Cant wait for it to arrive just in time for holiday baking.

Good service, but they sent out text saying 4:30 to 8:30 delivery, then called at 2:00 and said well be there in ten minutes, has to rush there to open door. Dropped off the air-conditioner box and left, no install...

Went to the Kenosha location to purchase a refrigerator. I worked with Ty who was very informative about the refrigerators I was interested in. I was able to get a great deal and able to get my delivery time pushed up due to me not having a working refrigerator in my home. I would recommend Grand Appliances in a heartbeat! Very good customer service!

Craig Brunk, the sales associate answered all my questions. He was polite and helpful; well be purchasing from Grand Appliance again in the near future!