Sandra was incredible at trying to help me, but boost the company was not helping. Their network switch broke my phone. There is a well documented history of this happening and they did not have any solutions for rectifying it. Their promised calls from escalation never came. I spent three hours in the store and at least ten hours dealing with boost customer care. I had reps blatantly lie to me. Im very unhappy with the company. When there is a problem, nobody has the power to actually rectify it.ETA: To the owners reply: Boost told me the phone was compatible. There is documentation that they have bricked peoples phones with these new Sims all over boost message boards and reddit. Customer Care cant help and corporate didnt help either. Ive been with you all for years, but they didnt care to even try to take ownership. They blamed me, my device, and finally they say oh its not compatible, except corporate says it is. Thats funny, it doesnt work. I bought a new phone because I was desperate, and boost wont even give a reasonable credit for the problem.Sandra at the store really tried but she had her hands tied behind her back.

Better coverage Pastor funeral service and they have covid-19 warnings and they Dont Go Near you because its going so wrapping this country covid-19 is killing people in Bell County weve had 55 cases in one day and I stay away from people because I know better and now I wear a big painters mask I had to get out of storage can see my face and also were taking Viagra where made by the US military tanker gear I am called Sergeant Halo anybody who sings this contact me at [email protected] when I had a head injury I had to be watched I went by and seen Boost Mobile cuz imma get my phone there probably later today the phone I had was a $250 phone that my cousin Michael Graham gave to me for my birthday its a MetroPCS phone and you would not believe the amount of trouble I went through to get that phone activated and the companies charge me $22.50 which was paid by my uncle Tommy who is Aaron Heather very little cash but he gave it up so I would have a phone because I have to have a phone all the time my fault evening and I have to have a good phone with tracking give me a call 911 nowadays they will ping you last night I called and my phone was going to be dead because of battery sucks MetroPCS and I have a I have a 25000 milliamp battery cuz I got off Amazon Prime for my birthday I just turned 62 years old because people worry about me my net worth is over 50 million dollars and Im trying to find good people but I can donate money to you so I can write off on my taxes I am Reverend Doctor James David Graham but everybody calls me Uncle Jim if somebody will do that after reading this post they had to send me an email to my email address and they have to say Merry Christmas Uncle Jim and give me a wish list my committee my staff will respond to your request or remember not everybody in the film in a afford brand new new phone right now they are waiting for the new iPhone 12 Pro Max and the waiting line for people to get those phones you got able to push back because of a glitch so they didnt did not release them in October know November and October so now that is November the store is on hold to receive the new phones if you switch from MetroPCS right now do Boost Mobile you get a better phone and you had before and it is a 5G phone just for you to switch your line from Metro PCS I had nothing but trouble from them people and I have a concussion because I fell and the Killeen fireman four of them I will find out who it is and I will buy them brand new Dodge 3500 series pick them up trucks loaded down with all the lights on the sirens because fine mentor on call 24/7 and if they have to get to an emergency site and I dont not have time to reach a injured person I could be found they pay me 911 will ping you to know exactly where you have fallen and you cant get up 911 and Bell County is a top-of-the-line call center last night when I was at Dennys and I was walking out after I have a 2 herniated disc as putting pressure on my left side and the staff at Dennys set me in the back and I told them what was going on and they watch me all night until I pass out waiting for coffee because I have been up for 3 days I am very concerned about my mental condition I was even kicked out of a hospital after they gave me Norco because they say that did not have an appointment that is pretty bad for the citizens of this great city of Killeen Texas not to have a ride home at night so Im going to set up a program so theres always a Uber driver waiting at streets in the hospital because I got hit by a guy who was doing over 90 miles an hour and he turned his lights off and he hit me so hard spark for flying it is at night 1:15 in the morning and if I had a phone black one from Boost Mobile all they have to do cuz my phone right now is a Samsung s20 and my dear cousin make sure go to my condition at I am at 62 years old I am 173 pounds the same weight that I join the military at age 17 back then we did not have 911 where they would find you in ping you so I suggest to everybody and the first city of Killeen Texas and Harker Heig

Always there when we need them with no problems

They dont stop until they help you with whatever your problem is with the phone business.

Boost mobile is just plain garbage. I HAD PURCHASED EXTRA DATA FOR MY CELL PHONE THEY CHARGED MY ACCOUNT AND THEN I NEVER GOT DATA AND THEN I WENT TO THE WEBSITE AND IT SAID THEY ARE UNDER MAINTENANCE GO FIGURE

I went to the Boost Mobile on Fort Hood street and sat from 10:00-10:30 and the store was never opened by the employees. I came to the store on Central Texas Expressway and Sandra was absolutely AMAZING!!!!!! She was very informative and a great multi-tasker. This store had so many customers and Sandra helped everyone in a timely manner. Sandra made the transition so easy and worth it!!!!! Please give Sandra a raise and bonus!!!!!!

Awesome service

This place has the slowest service when they are actually open. If your sign says open til 7 why close at 6:40 with no one in the lobby. Unacceptable

I told them about an issue i was having in billing and problem was solved in less than 5 minutes and they even saved me money in the process

I went to boost yesterday and I dont know the ladys name that helped me but she was great and got me setup with my new phone very quickly.

The rep Always greets customers and tries and acknowledges customers even if she helping others.Always goes above And beyond so that customers leave happy and come back, and tries her best to be quick and multitask so customers won’t have to wait too long, great customer service, my go Boost Mobile store.

The woman who works there help me update my phone wit no problem...she was very nice

Very friendly love anything about them

The sign said open but the door was locked no one inside

Even busy with other customers, the lady there acknowledged us when we came to inquire about their plans and phones. She has us reading some info while we waited. There was chairs to sit on and phones to look at.

Came in to get some business’s flyers and cards to market your business to residents since I work at an apartment complex in Killeen. Was completely ignored when a I walked in and accidentally cut in front of a lady because I couldn’t see who the lady, Alyssa, was looking at and she was COMPLETELY disrespectful. I apologized that I cut in front of the lady and she continued to say that I was rude for doing so after I apologized and said I didn’t know who she was speaking to. I will never come back to this place. Hopefully your customers don’t receive this terrible of service.I strongly suggest training Alyssa a little more on proper customer service.

The lady in there was so helpful .

Sandra on Trimmer Killeen is the person to see aboutphone issues. Alway polite to her customers and goes the extra mile to help u out.

Good Good Good Good Good Good Good Good Enjoy Enjoy Enjoy Enjoy She is Great Great Great Great Great Im Glad She is Still Here We like her A lot Bee Ruben

Love it and the price been with them for over 8 yrs

Lady with 3 kids is a very good worker.Thats where I got this phone.Now Im in Mich.not Texas?This is my birth place.

Very friendly and helpful service. Clerk was very welcoming and patient.

Nice customer service

Great customer service

My husband and I went into this store to trade in our old phones for a newer version of the ones we had already and I knew the price of the new one. So I asked the girl that was working there that had her friend just sitting around behind the counter and she tells me it was a $100 more than the RETAIL PRICE so I ask how come its so much and she said thats how much it is in store, which is bullshit so I left.

Great costumer service.

Will not return to the store the girl sold me a faulty sim card and after I confirmed it through Apple Care she still did not refund my $25 and that is also a high price for a sim card.

I love it been with them for years

Got my phone turned on do no cost.

Great service and people.

Person behind the counter doesnt seem to want to help at enjoys there job not recommended...

Good customer service

Sold 100 bucks for it all. Thanks yall.

Any problem Ive had they have fixed it right there on the spot

I like boost mobile but the associates at this store arent very well educated on the phones or even boost mobile for that matter.

Love this cellphone company

Great place

There was a younger guy working when I went in. I asked him some questions about the old phone I have that I use now and if they would do a trade in or anything like that. The kid said real rude I would not even buy that phone back not what was said but how he said it. He just sounded like a young punk kid.

Great customer service

Ok

Love the service with Boost

Great store

Poor connection in my area

Great help

GARBAGE

Nice

Good

Alright

I dont know the name of the girl who works there but she is very friendly and helps you a lot with any questions you have!

We recommend the best company at 200% years ago and everywhere we travel it works superrrrrrr

The best cell phone company