So sad to see this store go. I’ve had the pleasure working here and the entire staff was extremely welcoming and friendly. I will miss this place.

Well laid out store. Helpful employees.

Nice place to buy tech. Check new things out. Not always cheap but fun to try new stuff out.

I always love Best buy stores. So much to experience in person and getting first hand experience, seeing and assessing electronics.My experience this visit was great, I had gone to pick up an online order. It took me less then 2 mins to get my thing done. On entrance one of there representative greeted me and took necessary information and got my device promptly. I was super impressed with efficiency.I am a big fan of Best buy stores and this store impressed me too.

Best buy is not organized. I did a Google search for a printer near me . It said the printer was at Best buy . Went in the store looked at the display tags no printer on sale. So I just looked under the shelf and found it based on the photo and model number. So if you cant find something in stock its probably there just misplaced

Sent my laptop there for a repair.They charged me $85 which would have been worth it if they were to have found the issue.Their repair for the laptop came at $1032 to replace the entire motherboard. Which again would have been okay, there is just a minor detail: THEY COULDNT FIND THE MODEL OF MY LAPTOP!!! (Which is clearly stamped on the back. Their quote was for an old version of my Asus ROG almost a 10 year old version, where as mine was a 2019. Just a complete joke really!

Its a common best buy. But their Experts know pretty much about tvs or computers and thats it. Could not tell me anything about speakers or printers. Plenty of other things too

The staff is so great. They speak to everyone that enters the store. They all are so knowledgeable about Best Buy products and procedures

Huge selection! Large, spacious display floor. Live demo units for hands on try outs. Employee at the front door to greet you and point the way to the products you are interested in. Blue-shirted employees are available to answer questions but they let you browse on your own if you prefer. Competitive prices and weekly sales. No hassle returns and exchanges. Masks and Social Distancing.

Great staff, very friendly and helpful!! I drove over an hour to get an open box deal from this store and would definitely do it again.

This Best Buy is not bad it’s clean and organized. The staff just aren’t the most knowledgeable when it comes to editing. I am a videographer. So they lead me to making a bad big purchase that I have to return.

This is ridiculous. I was to have a delivery today. The person went to pick up the tvs at the store around 9. They waited hours for you guys to take them down even though you guys knew they had to be delivered today. Now you guys dont have boxes for the TVs for them to be delivered today. What is the point of making a delivery appointment through you if you cant get the job done properly. Ive been transferred so many times. Nobody wants to get a manager on the phone. Someone actually told me I need to drive to the store to speak to a manager. Ive wasted my whole morning waiting on you guys. Ive been hung up on and transferred so many times with no resolution. Horrible service. You guys are setting these delivery drivers up to fail.

Clean and sharp always a great visit Love their geek squad and selection

Great associates in the appliance section. Very customer service focused.

Im giving it a 3 but it wasnt for the service that was awesome, it was they never have the item in stock any of the Best By I been in Philadelphia, Pa & the funny part I wa in King of Prussia, Pa this time! Again the young man who help us was awesome, he went an extra step & found a store, which we will be picking up the item today. Told my husband next time order it through Amazon, like he always do!

Great selection of televisions, but a number of items are out of stock, like many other stores

As a USA Bestselling Author I need my computer always, its a part of me. Recently it slowed and then turned to the spinning blue circle and a dotted circle on the the black screen for what seemed like forever. I immediately made an appointment with the Geek Squad here at the King of Prussia. Best Buy Store. There the technician Le was amazing with assistance and helpfulness. I did in fact have an issue that needed me to purchase another computer but Le also got that all set up and loaded for me with little down time. My experience this time and my husbands business experiences with this Best Buy Store have been above and beyond with attentiveness and great geek squad customer service. All our computer purchases have come from this store and we will return again when the need for repairs or purchases arises.

Worst Best Buys ever...A cashier wa too. She lied.

Had a pretty quick run. Already knew what we wanted, but the staff were just as willing to help. I just wish they had the item in the exact color we wanted. Cyber Monday sale still going on, but only on select items. Oh, and theyll be closing at 10pm this Saturday instead of usual 9pm cos of the festive season.

Great service and great atmosphere. Rather give my business here than buying directly from product sites (i.e. apple, bose, Samsung, etc.)

Excellent. Paul was very detailed and helpful and his explanation helped us make the purchase.

Nice staff and the gentlemen took his time to explain everything about the purchase for my daughter bound to college.

The TV sales associate had exceptional knowledge on the latest tech regarding 8k and content scaling. Left there feeling smarter. Didnt catch her name.

Store was in the middle of a remodel or being shut down - not sure which. Prices were missing on almost all cell phones and caution tape blocked access to half the store.

Closed and when I walked to the door. Saw an employee dancing around. Unprofessional.

The staff is so ghetto. No one want to help you find what you are looking for. The staff is just lazy. I wont shop here again

This location is closing. No more KOP Best Buy. Thats nuts!

When I went to the Best Buy the other day. What are the sales associates in the electronics department, flat screen TVs Department. The sales associate that I approached you initially acted as if you didnt want to assist me! Its not a good look! Your platform is the service industry!

One person at check out, busy store people wise with no real associates to be found. Took 45 minutes to pickup an online order.

Overpriced and not the greatest selection. The staff was a bit rude when I needed some help looking at a few options for a new laptop. Ill take my business to a better place

Store is closing. It was pretty sad seeing such an empty store in such an affluent area.

Magnolia at this location is amazing! John Parry did such a great job in helping me decide between two high end tvs. He actually listened to me and made a recommendation based on what is best for my viewing preferences. He made some great suggestions for furniture and set expectations for delivery. Amazing job, truly a consultative salesperson who made things so easy. My 85 Sony X950H is absolutely incredible and so was my entire experience! Thank you John, Best Buy, and Magnolia...I will certainly be back and will tell all my friends!

Incredibly friendly and helpful staff! Service is quick and easy. And with in store pickup, was in and out in like 2 minutes

They never have anything in stock and werent very helpful in helping me find a solution

Place has TVs, phones, and games out the wa-zoo.

I always shop here especially now with the same day curbside pickup. It takes literally no time. Once there you follow the steps thru the app and before you know what someone is bringing out your merchandise with a smile. Customer service is good. Best to go once they first open or before closing. Theyre a busy place so dont be angry, have patience.

Closing this store not much to pick from but the store personnel were extremely nice.

Was a pleasant, non stressful shopping event. Got what I needed, which they had, and left. Place wasnt crowded and had good music playing

There was ample of parking so parking is not a problem there, This Best Buy was pretty better with things on the shelves as I have been to other Best Buys also and a lot of things were missing from the shelf and when I asked staff told me that they are not shelving up a lot of things

I like everything inside but there some little toy there and its not that many than other stores inside the store but I still like it. I would say 3/three stars on this visit. Bye.

I didnt feel very welcome as soon as I entered the store. I know and understand covid restrictions but the greeter at the entrance never welcomed us to the store just an abrupt what are you here for?, standing in front of the roped off entrance. I actually planned on shopping but after a start like that, I decided to look for the items online. I will probably avoid this store going forward.

Fast service. Excellent prices.

This store is closing October 30, 2021. Not much there.

Grossly incompetent staff... show no desire to help people. I recommend not wasting your time at this store and going somewhere else.

Always like Best Buy, however, 4 employees standing around laughing uproariously instead of helping customers was annoying. I couldnt even interrupt long enough to get help. I was greeted at the door and received excellent information on where to locate the product I needed.

Great customer service at cell phone service.

Good store...my friend has bought many Samsung TVs and recently bought a Samsung tablet for a great price.

Great service and a variety of producs available for purchase.

Great store to find tvs on sale and many other electronic items. Video games, computers, cameras all the way to TV stands and funko pops. Oh and dont forget home appliances like ovens and fridges as well

Buyer Beware. They are a terrible store. I bought a home entertainment system from them. Was close to 100k and they don’t really support it. System is unstable it always goes out on the weekend and they have no one to support me. They switched tech vendors and now I am almost completely on my own. Their solution, buy the new tech vendor for an additional 20k. And then they can offer me the support. Do yourself a favor do not buy anything from them

We were very excited to get a new fridge and dishwasher, but Best Buy at King of Prussia spoiled it: the appliances were not delivered at scheduled date. We could not reach anybody from the store regarding our order...very frustrated about our order

TVs to expensive I left there an went to BJs prices are way better

Best buy is very best place to buy electronics. Their price match strategy is very much satisfactory. Their are verious used equipment with low prices.

Soo great to finally got an AC!

Excellent customer service by Paul in Appliances. I picked up a new 75 inch tv yesterday. When I got it home I discovered an imperfection in the picture. I spoke with Paul in the appliance department on the phone this morning. He did an excellent job of explaining my options and making sure a return would be easy. He really went above and beyond, even verifying if a replacement model was in stock, which I really appreciated. Thanks Paul!

If I could give this place a “0” star, I absolutely would! Do not spend your money in this establishment.The customer service was absolutely TERRIBLE.We came into the store to purchase a new 85 inch television. Amy the store manager greeted us upon our arrival. She was nice. We told her our names and two gentleman came to the back asking for us by name; no greeting, they were not friendly at all and were in a rush. We asked questions,and received very brash, dry, and unfriendly responses. We thanked them and told them that we would continue to look and inform them if we needed help. We opted to search on our own since their attitude was off putting.As we shopped a gentleman approached us. He asked us if we were being helped and we responded “somewhat, barely but we’re managing okay on our own thus far- it would be nice if someone could assist us but the two gentleman that was, seemed like they were not really interested in assisting us” he looked at his watch and responded “that’s because it’s 6:03 and most stores around here close at 7pm, we close at 6; he then turned his back and literally WALKED AWAY. I was beside myself, floored, and at that point disgusted. Right before he came over we saw a gentleman and we asked for the price of the tv we wanted; he took his phone out and scanned the side of the tv about a dozen times before finally uttering “I think it’s like about $1,500” in my mind I’m thinking sooooo you scanned the television several times and can’t tell me how much it is? Hmm. Ok. Long story short we took our money elsewhere and purchased our 85 inch HAPPILY with a store and representative who was attentive, courteous, customer service oriented, and helpful! Get it together Best Buy, the service today was utterly disgraceful. Amy, thank you for doing your job and being KIND, we appreciate you; please work with your team and perhaps implement some customer service basic training.

This store seems to have a good system down for dealing with COVID. Everyone I had interactions with was kind, professional and knowledgeable. I was able to get in the store, find what I wanted and get out in less than 10 minutes. I would recommend using this store durning the current circumstances.

I have been looking for an unlocked mobile phone for a while now. Nothing reasonably yet.

The staff is always kind and helpful! They also have great selection of movies and games!

Best Buy and the King of Prussia store in PA is the best . My sales person Dee ( hopefully spelled her name right ) Walked me through a couple of TV manufacturersHave very good insight and gave me plenty of time to think about it. No pressure what so ever . I made a purchase and I selected the Sony 900 model 75 inch. Excellent Service 👍👍👍👍 God Bless All And Be Safe in these Strasffull Time

Not good, Best buy will not price match on Black Friday? Why did we close and go out of business? After all I am only one customer. Amazon is Not killing you....you are killing yourself. Sad. So I sat in the parking lot and ordered on line, Sad.

This location should restrict how many costumers enter the store at once. Better social distancing is needed from what I experienced. I saw one employee dragging 2 TVs which is very unprofessional.

They have a really unique (Draconian) way of complying with COVID19 occupancy limits. Blue Shirts are demanding to know exact parts of store you will go to before you are allowed in. And God help you if you say you are there to buy a vacuum cleaner but are found in the video game aisle!

Today I had to go and return something from before the corona and even though it was way past the date of return.. the lady at the front way very accommodating. I have to say, I was prepared for being told no and she understood and still took it back. In the past I have not had the best experiences with this store but she was pleasant and made the whole process enjoyable. < I am really sorry I do not remember her name but she was the only female doing returns around 2:30pm>

Good service excellent social distancing practices.

Really cool I liked the music hahaha LMAO

The virus precautions were good, but how do they not have the flagship phone from Google?

The staff amazing at explaining what products I would need. Very organized and clean especially during this pandemic. Curbside pickup team moves quickly.

Very helpful.

They need to have the product that is on sale in the store.

A black sales associate had no problem asking black people if they needed help he walked by me twice and never asked if I needed help I guess I wasnt the right color.

Always enjoy going here. They have such a great selection. All my electronics are from here.

The most efficient buying experience. I bought a new television and was in and out in literally four minutes. They basically have concierge service at this point. Granted I knew which model I wanted, but still.

Staff at this location is always more helpful than other locations. Their mobile phone team is especially good

Had an item reserved for pickup. I purchased two other items upon arrival and the checkout clerk also grabbed my reserved item so I wouldnt have to get in another line. The staff overall were very nice. That was my experience

Best buy yay

The King of Prussia store is one of the best in the area. I drive the additional miles, because it is managed far better than the Plymouth Meeting store. Also, when there are big movie releases, they will generally invite cosplay characters or have special events at their store.

Friendly experience staff good selection of items

Great store and nice people. However it would be nice if they pick up the general phone line for questions.

Fast, efficient service!

Long wait. Unhelpful staff

Good selection of electronics but the service is terrible. I was looking at the laptops for about 10 minutes, nobody asked me if I needed help. The associate was too busy playing with his phone, when I asked for help, nobody came. Thats it for that place, never going there anymore.

With no less than 5 employees visiting with one another on the floor. And two sitting in the center kiosk. I looked for what I wanted to buy. The DJI Mavic Air 2 Fly More Combo. I couldnt find it on the floor. So I approached the center kiosk.Please understand, there were only 3, possibly 4 customers in the store. Second, the guy I asked was in front of a pc, visiting with his friend.He clearly did not enjoying my interrupting the conversation.When I asked about the inventory, he replied with his concern about my being in some queue. Im repeating to be clear. The idle employees outnumbered the guests by a 3 to 1 margin. And he is sitting in front of and inventory accessable PC. Visiting with his friend at the other PC.So I told him I couldve stayed at home and ordered from Amazon. It would have been easier.He promptly invited me to do just that.I just did that.I would think that the BestBuy leadership would promote a culture of quality customer service and want employees that cared about a sale.Because, whether they realize it it not. They all have a stake in the survival of BestBuy.And this to the gentleman who sent me to Amazon specifically. Why be in a customer care position, when you actually dont care?Theres a PC literally in front of you.You arent busy.And my concern wouldnt have taken you one minute to help with.Im betting that the owner of any other store would never have let any employee invite the customer to shop elsewhere whilst sitting on his rear visiting. Im surprised that BestBuy would.I just cancelled some repair work in Oklahoma City that was going to be handled for my company at a BestBuy location there. I probably wont find the technicians that I need on Amazon. However, Im quite certain that there are other options.My life is Customer Service. And I sat on this for hours to be sure that I wanted to write this. I dont like leaving awful reviews. Or potentially causing anyone trouble at their job. That said. If I were management. I would want to know.

No bargains despite sales. Little tech help. Inquiring about Roku devices. And bought phone cases Otterbein for cell phones

I just left Best Buy in KOP. I asked the guy upfront where are the external hard drive. She directed me. I stayed there for a good 20 min looking at hard drives took pictures, no one asked me if I never anything. I went on Amazon for the same stuff and the price was the same. It means make the purchase right? .... well no, it took the guy on the wheelchair to approach me and ask if I need help? I said not, but this is why I gave them a 3 stars because the clerk on the wheelchair save the day. I am about to purchase the harddrive on Amazon now. But I dislike Amazon so much on how they are treating their workers so. The amazin guy on a wheelchair is about to save the day for Best Buy. I would urge them to hire more people on wheelchairs because they took their jobs more seriously! #SuperBestBuyOnWheels

Quick and efficient service

Have always had nothing but good experiences here. The staff is great.

Fast and efficient return process. In store pickups going to the rear of the store really makes a huge difference

The store itself is great, but the cashier that checked us out yesterday was quite rude, and really needs some training on customer relations.

AVOID THESE Stores. In your face trapping at the door using Covid to link you to sales people.Not for me. Also just wanted to look at freezers THEY HAD NOE AND GUY TRAPPING US AT DOOR SAID DIDNT know how to look for them???

Good set up for Covid19....feeling safe.

Just okay. Didnt get an ipad there

When it comes to cellphone accessories this best buy always had what I need even for an old samsung note 8.

Spent several months trying to resolve an issue with my protection plan. Sony TV couldn’t be repaired. I was being transferred all over the place. So I decided to call the Best Buy in KOP. I was in trouble until I had the pleasure of working with Wyatt in Magnolia. From the second he answered the phone I knew my issue would be resolved. He checks off all the boxes for a top tier employee. His service demonstrated that he is a complete advocate for the customer. The kid is a gem! Most sales people at big box stores would have just pushed me back to the 1-800 number. Once the protection plan was resolved. He set me up with a new 65inch Sony OLED. It’s a beaut!

Im guessing because of Covid there isnt much stock. They have mask police at the door but, no one around to help you out if you need help or have any questions.

We were looking for a TV and the associate asked us our name said someone would be with us B UT know one neva showed nut we did find one eventually that was a reasonable price

The staff was personable and friendly and the store was well stocked.

Quick & easy. Following Covid 19 protocols.

Very helpful when walking in! Thank you to the ladies and gentlemen working.

Top notch customer service.