I had called different appliance sellers to get information about a specific brand. When I called Queen in King of Prussia, the salesperson was patient and informative, so I decided to shop there. Upon visiting the store, I was met with the same friendly, helpful service. The third party delivery/installation crew also did a great job. The installer even leveled my dishwasher. No one has ever done that before. I had purchased a mount and the installer put it in place gladly with no fuss. Overall, this was a great experience and I would buy from them again.

Great experience from beginning to end. Sales rep guided us to something that met our needs,, and delivery was scheduled for a convenient time. delivery staff was clean and friendly. process was hassle free. Definitely recommend!

Their 3rd party delivery team sucks and must be lazy. My time window was from 2:30 to 5:30 so I made arrangements with work to be able to make it home by 2:20 .at my job I don’t get to be on my phone it’s actual work so I get a voicemail that if I’m not there by 1:35 they’ll have to reschedule for another day, someone before me took less time because they cancelled something. I checked my phone at 1:35 so I’m SOL and it Took an hour on the phone to get an answer about what was going to happen. I really needed the dryer weeks ago. I had already been waiting awhile for it and today was a day they were in my area. Guy in customer service was nice but said oh they have to get home to their kids and this is at like 2:30 in the afternoon. All they do is sit in a truck most of the time, you’re telling me they couldn’t have come back today? Truck driver didn’t even leave a number to reach him out. I would’ve much rather gotten the dryer I paid for today than just to get 20% off of it. 2 star just because the sales and customer service teams were nice but other than that really terrible experience that caused a lot of unnecessary stress. I need more notice than oh yeah we’re ten minutes away at 1pm when I was expecting 2:30-5:30. Can’t trust anything to be right anymore

Best appliance experience Ive ever had, hands down. Ive bought quite a few appliances in my 62 years and this place has it all and knows it all. With all the new tech going in all these appliances you need someone to break it down and they do. Thanks George, and your delivery team everything went smooth. We love our LG French door fridge.

Talk about excellent service at a competitive price! Queens appliance stands true to its reputation on working in the best interest of the customer and being courteous at the same time. The entire transaction with Becca was professional, helpful and customer oriented. Delivery and Install was promptly scheduled and installation personnel were very respectful. I would most def use Queens appliance again!

Great experience all the way around. Sheila & George were super helpful and responsive. The delivery coordinator was terrific and called me personally as I was waiting for an appliance that was coming from the factory and even worked with me on the delivery window. The perks of buying local!

Buy from the local guys. Ive always gotten great service from Queen Appliance. Even thought we had to wait for this fridge, it was worth it. Great (weekly) communication while we were waiting. The delivery team was great, respectful and helpful. I love knowing the people in the local store. I hope Queen Appliance stays in business for a long, long time.

Great appliance store. Visited some others in the area and Queen was the best. I got a subscription to consumer reports. Queen recommended the best appliances that I could afford. The other appliance store quoted junk.I will definitely be back.

Great price, service and locally owned. I love shopping with local businesses instead of giving money to large corporations.

They answered all of my questions and they offer a price match guarantee so I got a great deal on a new washer. They were also very nice on the phone answering even more of my questions and placing the order. I chose to go to queens because their extended warranty is the best (10 years). I know other people who have personally told me how they not only have great customer service through their warranty but it actually does cover everything with no hassle. I will definitely be recommending them in the future

I had a truly awful experience with this location. I purchased three very high-end appliances for a large sum of money. The salesperson was ok, however, I should have realized early on that they were not really concerned with good service or customer satisfaction as they were more interested in talking about restocking fees than what to expect with installation. When they came to install the team was absolutely awful, removed my over-the-range microwave before inspecting the one they were installing. They threw my existing microwave into the truck, likely damaging it as when they went to install the new one they discovered it was damaged and could not be installed. I asked for the old one to be reinstalled and they refused, even though the customer service manager instructed them to, and told me they were obligated to put it back. They ignored the request and would not put the old back in. In addition, when they arrived I asked that they remove the stove first so that I could clean behind it and they ignored that request and immediately went to work on the microwave and dishwasher. When the replacement microwave arrived I was promised the same crew would not be sent back and surprise, surprise one of the same guys was sent back. They installed the microwave, and as with the first time were far more interested in me signing away any liability for their install. They were clearly in a rush to get out of the house. So much so they left before I could realize there was a broken filter in the microwave. When I called customer service about a replacement I was treated like a criminal trying to steal from Queen. The woman on the phone argued with me that the install was fine because she could see a picture the tech had taken. I explained the filter was underneath and not visible and she insisted I take pictures of the broken part and the service tag with the model of the microwave. Really? Certainly, they know which microwave I bought as they have a record in their system. I requested monetary compensation for the lousy experience and I was told by the customer service manager he would get back to me but no surprise, that has not happened either. I would STRONGLY suggest you avoid them at all costs.

My wife and I had heard about Queen Appliance through friends, however we had not been there before. We were in the market for a new dishwasher for some time as ours had kicked the bucket a few months back. So we took a quick 15 minute ride and met Sheila. She was very nice and spoke with us like we were old friends. There was no rushing us to make any type of decisions and she provided more information than we ever knew about dishwashers - ha! Long story short, she was able to offer us a good deal and delivery within a few days. The installers came out 2 hours early and had our new dishwasher done within 30 minutes. all in all, this was a very seamless process. Thank you Sheila!

This place is awful the energy is that of a sad office filled with unhappy people. We were followed around the store by a man who mumbled unsueful information about washer and dryers. I made a B-line for the door as soon as opportunity presented its self!

My air conditioner couldnt fit into my car so the rep asked me where I lived. She then offered to pack the unit into her car and deliver it to my house after her shift. And that she did. She exceeded my expectations by going above and beyond. Thank you again Mitzy!!

The sales staff at Queens is impeccable! We came in looking for a new dryer and quickly realized we had a difficult situation. The doorway to our basement was only 26 1/4 in. wide, and most models are 27 in depth. Sheila took the time go through her entire inventory to find the best model that would work for our situation, and she found the perfect unit! We were very grateful for her patience and expertise.The sales staff at Queens are not just looking to make a quick sale, they genuinely care about getting the best appliance for you. From now on our first stop will always be Queens when we need a new appliance!

They judged me from my appearance,, and was not eager to help . I was willing to spend money to furnish my new home but decided against it due to how I was treated by un interested sales agent, Did not feel comfortable at location,, I am assuming they are raciest and that was the reason for the treatment, Will never return again and will not refer friends and family .

I went through Queen to get a new dryer and was referred to this location by a coworker. Everything from making my appointment online to delivery went smoothly! Sheila was very helpful. Prices were competitive with all the local big box stores. Would definitely buy from here again.

Not only great pricing & pre-sales service, but three years later we called with an issue with our refrigerator and it was efficiently handled by Queen’s dedicated customer service department. Why go anywhere else??

THANK YOU! Our fridge died July 10th. I bought a temporary 13.9cf from Home Depot that night. Pandemic appliances are impossible to find but Queen had this GE Profile on the floor and I hit it just right. Sheila was wonderful! We had a hiccup wit the electronics and everyone from the delivery people, the folks in the showroom and the repairman were right on it. TOTALLY recommend!

Becca painstakingly followed up with the manufacturer to get our wall oven delivered. Andrew, Brett and Gregg were pro installers.

Great experience. Definitely will recommend to others and will use in the future. Didnt even visit show room. All of our questions were answered by phone text or email and received responses immediately. Couldnt have gone any smoother. Best prices by far. Deliver was perfect as well as the set up. Polite and friendly. Outstanding service from start to finish.

Very nice staff, helpful. Quick and timely delivery from nice guys that were in and out quickly!

I am a repeat customer. I was in the market for a new grill and decided to stop in and talk to my go to guy, Jordan Snyder. He helped me pick the perfect grill with every feature I was looking for. I picked it up a few days later. The person at the loading dock was helpful, courteous, and efficient. As Jordan promised, assembly was super easy and took less than 15 minutes. This grill rocks! Overall I am super happy with this purchase and experience.

If I could it would be minus 5 stars. Pay fully for a dishwasher 4 months ago and still haven’t received it. Went to Gerhards Appliance and picked it up in 2 days. Just left Queens for a full refund and not ever a “sorry it took so long” or “so sorry” ..... nothing!!!! Will NEVER shop here again..... Go to Gerhards, they have what you want!

My wife and I found a clear advantage in buying from Queen. We worked with George on the purchase of several large appliances over the years. He knew an amazing amount about brands and models and honestly (that is, not salesy) gave us all the advantages and disadvantages of different units. It really made the process of choosing simple and gave us confidence in our final choices. Pricing was very competitive and the delivery and install crews were always careful. Another advantage, theyre a volume dealer and in times of manufacturing shortages, they have first dibs on warehouse inventory. We highly recommend George and Queen.

This place is horrible. They never return calls. Sold me a broken oven back in December and it’s still in my house and not working and Joe from KOP will not answer any of my calls or return any of my calls. My sales rep Garrett Jamison was a joke. He never returned any calls and just claimed he never got the messages. BEWARE....They will take your money and that’s it. Customer Service is the worst I’ve seen.

Great prices and excellent customer service. Even though smaller, Queens prices were the same or lower compared to Home Depot & Lowes. I’m glad I checked! Thanks!

They were great - very helpful and flexible. I bought a sale item that had to be on backorder, they still have me the sale price and updated me every week on where my fridge was at. As soon as it came in they let me know and I picked it up the next day! Would use them again

Store staff and customer service very good, but delivery people brusque and impatient.

We had our washer, dryer, and microwave delivered this past weekend to our new home. This is the second time buying a washer and dryer from Queens (bought for our previous home).They are always very knowledgeable and help you order exactly what you need (no more, no less). They also schedule delivery for a day and time that works well - this is great especially when you are moving into a new home. The two guys who did the delivery and installation were great. They were very professional and accommodating. We had a large moving truck in their way in the driveway plus the power was out due to last weeks storms. They were flexible and accommodating. They communicated and went above and beyond to make sure we had all of the information needed. We really appreciate the excellent customer service your team provided from ordering to delivery/installation. Thank you!

I have used Queen for both work and personal business. They are always professional and do what they say they are going to. Communication is great from start to finish. Prices are always competitive.

We have always gotten great care from Queens, all of our appliances are from there. This time we got a washer and dryer. From our wonderful salesman Mike Tomb to the outstanding delivery people. It’s always a pleasure to do business with Queens. Joy Beetz

I loved the personalized service from buying from a knowledgeable and passionate salsa person to the friendly and top-notch delivery folks. Strong customer service and family vibes.

Purchased stacking washer and dryer for my mom. They delivered on time on 9/1/2020 but the installation crew left it unlevel/unbalanced. My mom told the installers it wasn’t level and they treated her terribly, telling her that it was her floor that wasn’t level. Her floor is level and the machine before it was level. My mom and I both called to get it corrected, and we did not get calls back despite them saying they would. Eventually my mom needed to hire someone else to fix the problem. Sheila Sturges, the sales person in King of Prussia was of no help. Once she sold the unit, she did not help any further. Sadly, I bought all of the appliances in my current home from them, as well as some from my prior home. I won’t buy from them any more. You lost a good, repeat customer.

They offered a dishwasher on their website at a great price point. I ordered it and paid. A couple hours later I get a call from them saying it has been discontinued. I get that there are supply chain issues due to coronavirus. But its YOUR website. If you dont have a product, dont advertise that you do. How hard is that???????I offered that they could sub in a similar item. The manager that called said that there was nothing near the price point that they had available. The reputable thing would be to sub in a similar item and eat the cost difference since its YOUR website that is advertising the original item for sale. She went on a small rant about how if they took down the things they dont have then there wouldnt be anything for sale. Bummer, but how the F is that my problem????In fairness, theyre not the only appliance place that is doing this kind of sht. That just means that other places are also bad.Simple solution to a simple problem: If you dont have something, dont let people buy it from your site.Quit getting peoples hopes up and have them make decisions based on false information posted on YOUR website. This isnt a manufacturer problem, this is a retailer problem and thats why youre getting a bad review.

Im returning to this site, remembering good things. I bought 2 refrigerators from Queen in 2015. In 2019, there arose a problem with one of them. I called Joe, who said he would help me file a claim with Samsung, and sure enough, Joe made sure the claim got there. And the problem was fixed under the warranty, even though it was a problem I could have prevented. There was no delay, hassle, or run-around. I will definitely buy my next appliance from them. And Joe is still there.

Having written a negative review that I said I hoped I would have reason to revise...I now do (and have deleted the old review). There was confusion--partly our fault, partly their fault, partly a consequence of COVID-era doing things online and by phone rather than seeing product and sales staff live in the store--over which model of a microwave we wanted. Queen was ultimately very reasonable and fair in letting us exchange while waiving the 20% restocking fee. Still not a fan of the restocking fee--buyers should be ware of that--but if you are sure you know what you want and have confirmed carefully that you are ordering what you want, this is a very good place to shop--highly competitive prices, extensive selection, and smart and responsive customer service.

I looked on the website before I went to the king of Prussia location. Appointments are recommended by not required. So I went to the store . Upon entering there were no customer’s but 4 employees just standing/standing around. Me and my mother were not greeted from the door it took me to speak to get greeted and ask if we needed help. Then a lady with blond hair helped us, I told her what I was looking for, a refrigerator she told me she had limited stock then began to tell me she had one she could get ordered but it would be $800 a lot of refrigerators are out of stock places. What I didn’t like she kept saying the price . I never said I had a budget or set price but she was so insistent on $800 . I was completely turned off from the poor customer service. I am African American and I felt very unwelcomed . When you are trying to sell someone something, If the customer has a budget I’m sure they will tell you, offer your inventory and discuss it from there . Have some better customer service, smile more make your customers feel welcomed . The employees were very dry .

Large selection. Large showroom. Good prices.

Was very easy transaction Especially since I had already did my research and knew what I wanted and what would fit in my house. Every other store was back ordered until Feb 2021, not only found it in stocks, it was cheaper than every where else. So much so I also got the extended warranties and still saved some money. The delivery and install was meh. They were running early and called to see if they was OK, the nice thing they finished while I was in lunch break, so missed no work. They did connect the water lines backwards and although it was level it rocked cause one foot wasnt fully in contact. Very easy minor fixes in my part. I hope I dont need more appliances, but I think they will be my first goto place from now on.

Weve had to replace our dishwasher, washer and dryer all in the past year. Each time, Bill K had been excellent to work with. They always have a good selection in the store, pricing is fair, delivery is quick and installation has been polite and efficient. Very happy we can support a local business and still get price/service/selection better than the big guys!

Becca and her mom were absolutely fantastic in helping me purchase my Maytag washer. They definitely know their merchandise, better than most appliance stores. Becca went way past the call of duty in assisting me.I suggest you bypass all of the larger stores, save yourself both time and money and go directly to Queens Appliance. Anne

Great prices and a variety of merchandise. Doug and Becca were both great to deal with.

Unwelcoming, overpriced, deceptive advertising.

Andrae with the sale of the Dacor range keep up the great work

My wife and I shopped for appliances due to a rebuild of our duplex. We were introduced to Connie at Queen Appliance. Connie was very helpful and service oriented. The sales was a consultative process where we ended up purchasing two sets of clothing washer/dryer, a refrigerator, oven/cooktop, dishwasher and two microwaves. The value and quality in addition to the follow-on services were great. They ranged from coordinating deliveries of appliances to follow-up on manufacturer issue. I was very pleased to work with Queen and plan to do it in the future.

My home is a rental property. Ian Whitman was not only kind and helpful, but he understood my situation and budget constraints. A quick delivery was fulfilled, but that day, new counter tops were being installed and installation could not be completed. This was my fault. A quick return trip to the store and Doug took good care of me. Next morning they were installed professionally and leveled correctly. It was a snug fit. I highly recommend the whole team. Thank you all.

The delivery and install guys were friendly and thorough!

In July during Covid-19 my dishwasher died and we needed a replacement that was black in exterior color to match kitchen. With reduced production a black unit was hard to get. I got lucky with Queen Appliances - after calling 6+ places queen had just got a shipment with a black BOSH SHEM63W56N/13. More expensive than I wanted to pay but a great dishwasher. Quiet, gets our dishes much cleaner than older one which we were fine with. We have very hard water but with the finish rinse the dishes sparkle. We are getting used to pressing ON, Auto and Start and then Off instead of one auto button on old. Take full 2 + hrs to run but we normally run at night and dishes totally dry in am. I like it gi es you a countdown timer while running. We love the upper tray, nice to have but not a must. It is taking time to adjust to their way of organizing dishes, not bad, just different and as I get older I notice how stuck in our ways we get.Only big complaint was safety of installers contracted by Queen to install. These were the first outsiders in my house since covid started, they had weird/poor masks on and I had to remind them to wear them on this hot day inside a few times and they did. I eventually gave them several disposable masks (I forgot we had them) and one installer wore that and found it much easier to wear. They forgot to turn the water back on to the unit but I found that out right away after they left when I noticed there was no water marks in the dw after their short test. Dishwasher works great. Queen sales staff was excellent. But Queen should provide and require installers to wear disposable masks. Installers very friendly but said they came up from Oklahoma two weeks prior to my install for job, staying in a hotel next to VF casino and doing at least 5 installations a day so they are at risk and need to be protected to protect us. Installers very friendly.Would have been 5 stars if installers had disposable masks. Maybe hard to clean masks frquently when living in a hotel.

Wanted to come shopping here, granted they have a decent selection online. Came in and the sales person Bill made me feel like what I was after wasnt worth his time and tried asking someone else to help me. I ended up going elsewhere. Regardless of how much money I am willing to spend if you plan on keeping your business open you better respect your customers budget.

Over the last 20 years we have bought all our appliances from Queen. Today I picked up an oven from Queen in KOP. My salesman Bill was very knowledgable and pleasant to work with. With the pickup at the warehouse the men were so helpful to unbox and load the oven in to my SUV. Our last purchase about 6 months ago was a wall oven with a difficult installation that went off without a hitch. I highly recommend Queen!

My washer broke so I called Queen Appliances. George was very professional and recommended the right washer/dryer set for my needs. He was able to get me scheduled for a delivery within the that same week. The delivery guys were quick, efficient and knowledgeable. I will be getting all future appliances from Queens!

Great store for the best appliances. The employees are always there to help.

Chose the store based on reviews here and found they were correct. Salesman was not pushy, knowledgeable, willing to look up anything he didnt know. Two weeks after installation, dishwasher stopped working and started leaking. When we couldnt get a repair person out, Doug arranged to have it replaced with a new dishwasher, at a convenient time. Great service.

I bought all of my appliances at Queen Appliance: Washer & Dryer; Fridge; Dishwasher; Stove and Microwave in early spring. I worked with Bill Kuhn who was terrific. The appliances arrived on time and in perfect shape and were installed without incident. Bill was/outstanding in advising me and found the appropriate appliance that met my needs. What more can you want? Oh, yes. The price was right and the rebates also helped.

STAY AWAY FROM THIS PLACE!! GO TO HOME DEPOT OR LOWES!! THEY WILL ACTUALLY HELP YOU IF APPLIANCE BREAKS. ESPECIALLY DO NOT PURCHASE ANY EXTENDED WARRANTIES QUEEN PUSHES ON YOU BECAUSE THE WARRANTY COMPANY CPS AND WARRANTY IS WORTHLESS. OUR LG REFRIGERATOR BROKE LAST MONTH, WE FOLLOWED ALL THE PARAMETERS AND STEPS GIVING TO US BY QUEEN APPLIANCE AND THE WARRANTY COMPANY. IT TOOK WEEKS FOR A REPAIR MAN TO COME OUT WHO WAS ALSO WAS REFEREED BY THE WARRANTY/QUEEN APPLIANCE TO FIX FRIDGE, THE REPAIRMAN DEEMED FRIDGE NON REPAIRABLE, WE FOLLOWED ALL NEW DIRECTIONS GIVING TO US FOR NEXT STEPS IN PROCESS, REPAIR MAN ALSO SENT WARRANTY COMPANY IN A FORM NECESSARY FOR REPLACEMENT BUT WE ARE NOW GETTING IGNORED BY QUEEN APPLIANCE REPRESENTATIVE JOE ESCHER AND WARRANTY COMPANY. THEY REFUSE TO GIVE US ANY INFO OR HELP NOW. I AM SURE THEY WILL KEEP PUSHING THESE WARRANTYS ON CONSUMERS THOUGH. SHAME ON QUEEN

My transaction here felt like I was at a used car dealer. The price they gave us originally was WAY lower then what was all said and done. I left and found a better deal somewhere else even though they assured me they were giving me the best price. When I called back to cancel they were all of a sudden able to match the other deal. Just felt slimy. Then the delivery was supposed to be Monday but I was OK if it was Tuesday and the Manager said the latest it will be delivered is Tuesday. Well after I didnt hear from the delivery people I called and she couldnt remember that conversation at all and claimed it was always supposed to be Wednesday. So I had to change everything around again to change the delivery date. Now a month later and I get a bill from their financing department for the original sale that was supposed to be refunded, I was given a copy of the refunded receipt, but they never processed it. Now it is showing on my credit report and I have to not only wait for them to fix it I have to dispute it with Trans union. This place was horrible. I will never go back or tell anyone else to go here.

Not happy!! They sold me a warranty with a company that was horrible! Not happy at all, and trying to get a prorated refund. They referred me to the warranty company, which is not the right thing to do!!! Would not use the, again for appliances!

Garrett was so wonderful to work with. Our washing machine broke this morning and he had one ordered for me by this afternoon to be delivered this week with the best price! We had ordered all of our appliances from Queens appliance when we built our house 7 years ago and they were the first call I made this morning because they make the process so easy. Thank you Garrett. You will definitely have a repeat customer!

We were greeted and treated very nicely from the beginning. The salesperson was knowledgeable and gave the impression he really wanted us to have the best product for what we needed and also to get the best deal he could offer. He was not pushy or trying to oversell which was greatly appreciated. We got a great deal on appliances for our new home and they were delivered and installed in a timely manner.

Excellent service and delivery experience was great!

The staff and service at Queen Appliance are excellent. A month after purchase we had a small issue with our item. The staff (owner included) could not have been nicer or more helpful. They did not stop working for us till we were completely satisfied. They even contacted us after everything was taken care of to make sure we were still happy. Who does that any longer? The mark of a good company is not in its sales but, in its service. If the service is good the sales will come. With that logic in mind Queen Appliance is a great company. They truly appreciate their customers. Forget Gerhards, Queen Appliance has better pricing and great service no matter the dollar amount of your purchase.

Ive done business with these folks twice now. Very courteous and professional. Best customer service ratings around. Good old fashioned personalized salespeople. No pressure. Installation staff were also great to deal with.

Queen Appliance is a great example of why we should shop locally. Sheila Sturges was one of the best sales person Ive ever worked with. As a matter of fact she acted as a partner in assisting me through the process. Tim Mcintyre from Enlighted Services performed the installation and couldnt have been better. I felt so reassured by his knowledge and professionalism. I highly recommend Queen Appliance and am currently shopping for a second set of appliances.

Nice place, but wasnt able to help me

This is the worst experience I’ve ever had. We bought and paid for a new fridge to be delivered on friday. Friday we called and called and finally they called back saying “oh sorry we sold your fridge.” No solution to the issue, and no one had told us until the day it was to be delivered...my husband had taken the day work to help at delivery and we had prepared to start emptying h our fridge. The fact that no only did they mess up but that they had no solution was nuts! We will never go hear again and will not recommend them!

I have never dealt with a more professional & customer service related retail operation in my life. My kitchen took a really long time to start & complete, Queen was so understanding. Doug Baker is hands down the best of the best. He came highly recommended by 2 friends, & he did not disappoint. I am the owner if a retail furniture store, and I hear of nightmare stories of appliance dealers all the time. Not the case with Queen! Go see Doug in King of Prussia, he will make your experience a positive one. I will never shop for appliances anywhere else again. And BTW the Miele built in coffee maker is worth every penny if you are a person that recognizes that K cups are not the proper way to make coffee. So glad I went the extra mile for it.

Went there after Home Depot. Very polite and attentive. Complete opposite of the Depot. Not sure why anyone wouldnt just go here first. Pricing exactly the same.

The sales reps inside the store are fantastic. Did pressure or hover over us did some research for us on the washer dryer couldnt have been happier. Delivery was quick the only reason not giving them a 5 because I felt like their delivery people could have been a little more helpful and nicer when getting the appliance in the laundry room.

Very friendly, professional and helpful staff. Very knowledgeable about the inventory and products. Looked at a few and made decision to purchase. The next day called to see if we could change to a different model. No problems handled over the phone and paid the $40 difference. They price match, so when we found a better price, Queen kept the sale. Recommended!

Maizy is a kind and intelligent person and appliance PRO! I enjoyed my experience at the KOP store thanks to her and will be back for future needs. A++++++.

Queens Appliance did a delivery of all appliances for our kitchen renovation, and theyve been great from the initial call and meeting with Bill Kuhn (sales rep) - who was fantastic, through the delivery process. When all was said & done, for whatever reason, the fridge handles werent installed - but once I called to have them finish - Joe the customer service person had their technician come right out & fix er up right away. I highly recommend Queens to anyone looking for any appliance, from washer / dryers to any level of kitchen appliances. Excellent experience & service!!

Fantastic service and response! Bill K. is great! Lowest prices and when they say they will deliver, they really do. Excellent delivery guys who are careful and professional. Highly recommended!

Quick. Great Price. Great Service. I have purchased 3 dishwashers over the past 12 years for myself and my in-laws, and 1 refrigerator for my mom. Each time was easy, straight forward, and I know I received a great price.

Excellent personal service. They know and remember their customers. They are proactive about everything, often taking something off my to-do list before Ive had a chance to.

Excellent prices, cheap local delivery & GREAT SERVICE. If you stop by ask for Bob G. hes very knowledgeable, NOT pushy and will answer all questions and offer HONEST suggestions to your needs. Just bought my 2nd appliance (unexpectedly) due to a dead washer. 1st was a new side by side fridge that Im extremely happy with. They have everything for a basic budget, middle of the road and celebrity level pricing (yes over 15k) and lets not forget restaurant quality appliances. Its a must stop for all your home needs....

This is by far the best appliance company in the tri county area, its not even close. This is one of the last of the family owned boutique type companies, they care. Becca handled my purchase promptly and efficiently. The delivery drivers were also top notch, buy with confidence from this company you have no worries.

We have space restrictions in our 200 year old house and Queen worked hard to find us a refrig that fit and got us a great price as well. The delivery went great and the two guys that delivered were polite and very professional. Great job.

Terrible experience with them. Please be careful with this company. In short, I was sold a refrigerator and it kept freezing food. Called at least 7 times with very little costumer support. They were not helpful at all, unfortunately. They eventually decided to give us a refund for the fridge but charged us our delivery and pick up which is over $100. I tried explaining I was sold a broken piece of equipment but ended up paying movers two days worth of work so I should be refunded in full but that wasnt the case. Basically wasted time and money I will never get back and was left with a massive headache. Please go shopping at a credible place. Very unhelpful salesman name was Ian and the store owner Connie seemed very bothered to do her job. Just be careful... And maybe think about spending the extra $100 - $200 elsewhere.

Customer service is outstanding both in the store and during delivery. The staff truly goes out of their way to makse sure you buy the exact unit(s) that suit your needs, whether its price, or size, or function. The set up of the warranties via a 3rd party is sort of confusing...but with the customer service provided by the staff, Im not at all concerned. I would unquestionably buy from them again.Thanks Doug for all your help!

These guys have been great throughout the process of getting my appliances for a new kitchen. Day one they went through all the options, and were patient about it.. When the appliances were delivered the fridge door was dented. The delivery guy came and got me and showed it to me. Didnt try to hide it. Went over the entire delivery and checked all the appliances. Then their delivery department called me to set up getting the new door. Pretty smooth..

Nice family owned store. They will work to get you what you want at best price

Their delivery was delayed and I gave them a hard time, but they tried their best to solve the proble and install my new washer & dryer nicely. I would recommend Queen Appliance.

We were remodeling our kitchen and went here on the recommendation of a friend. Were were greeted by Bill Kuhn and he took us around the showroom. Bill was quite knowledgeable of all of the products and took the time to explain differences in each. By the time we were finished we had purchased an oven, refrigerator, dishwasher, and microwave. Bill was a pro all through out the process and got us rebates we did not even know about. We have since received and installed our appliances and are thrilled with the choices. Thank you to Bill!

This evening we walked into Queen Appliance on Henderson on a mission to find an LG washer that would fit into our 140 year house with narrow halls, doorways and stairwells. Garrett was our guy and he not only knew what he was doing but what would work for us. We are thrilled about our expedient delivery and service Garrett provided. We plan on buying a few more appliances in the near future and will work with him and this family owed and opprated store again.Thank you guys!

Nancy Lightcap was amazing. She took her time with us, was knowledgeable, patient. Prices are fabulous got built in 5 burner range, French door fridge, dishwasher, stainless range hood, washer, dryer and small chest freezer for less than $5,000.

The staff was extremely helpful and knowledgeable. They worked with us to pick just the right appliances to fit into our renovation project while keeping in mind the budget that we had set at our first meeting. We would recommend that you visit the store and give them the opportunity to help you as much as they helped us.

Queens products and services are top notch. Their desire to help and inform helped us to replace all of our kitchen appliances (which were built-in) with a minimum of drama and worries on our part. Their team of Missy, Connie, Jordan, Leni, and Vince are exceptional. They gave us great prices for high end appliances and fought to get us terrific rebates.

I just wanted to take a moment to thank Missy from Queen Appliance for all of the help andassistance she provided to my particular situation. In my opinion thereare very few businesses out there who understand the client base like shedid. Not only did Missy resolve my situation, but she went above and beyondto put me ahead of where I started. Her actions speaks volumes about QueenAppliance and what they stand for.My experience will single handedly ensured that I will come back for anyfuture appliance needs.

Good price on the appliance but the customer service was horrible.

My clothes always have weird smell. I found out that is the mold that accumulate around the door rubber. It make me very upset. An I hate this machine

From start to finish, Queen Appliance was very easy to work with. However, the true reason they received a five star experience from me was the team they sent to install our appliances. Both men were very polite and professional. While there were some hiccups along the way, they kept me in the loop the entire time. I couldnt have asked for 2 better men to come to my home to install and review the new appliances. Great job to the entire team and a special thank you to the 2 installers.

Customer service was great. Selection was varied. Prices were reasonable. All in all, a good purchasing experience.

Great experience buying dishwasher. Bill was direct, honest and didnt play games. I got the dishwasher I wanted at a fair price and immediate delivery. Highly recommend.

This is our second time purchasing from Queen. We remodeled our kitchen last Sept. and just bought a place in Maryland. Thank goodness Queen will deliver there. Bill is great to work with...always getting us the best price!!

Great price and selection. Delivered within 48 hours and the delivery itself lasted less than 10 minutes. I couldnt believe how quickly they moved a washer-dryer set into the basement, hooked up the gas lines and tested with me.100% will go back for my next set of appliances.

Sales team was helpful and responsive. Helped us in the selection process. Price was competitive. Installation was smooth and efficient.

This is not a direct review about Queen as they were really nice 3 yrs ago when we purchased a Samsung package. Hope appliance places stop selling Samsung products. They are defective/inferior products. I will NEVER buy another Samsung product and truthfully hope their appliance line of products go out of business. Refrigerator compressor died after 3 yrs still under their 5 yr warranty parts/labor. Model RF263BEAESG Customer service is absolutely terrible. You can talk to someone rather quickly at 1-800-Samsung but its all smoke and mirrors to keep you happy. In my area Samsung uses Home Network Service to schedule appointments and 95% of the time you cant even get a representative on the line. A service tech eventually came out to diagnose the issue and determined it was the compressor which is still under warranty. However, they dont put compressors on the truck. A warranty claim has to be submitted and the compressor has to be ordered. After all of this, they schedule another service date. Unbelievable.

Friendly and knowledgeable staff. I visited to find a new refrigerator. The selection is good with many varieties to choose from. I would definitely visit this place if youre in the market for an appliance.

George Sturgis was fully up to date on the small details of the appliances I was interested in... shortening the time to make my choices and make my purchases.