Friendly and helpful staff, great designer who put together some ideas for us.

Nice clean store. Could work on greeting customers

The entire staff, back to front of house, is amazing!Colleen, Kathleen and the team bend over backwards for you. The talent pool there is spot on and exceptional. The casually sophisticated design concept allows for endless options. I spend a lot of money at Ballard King of Prussia and enjoy every second of it! They make it easy and fun! A remarkable home is comfortable and memorable to your guests, let the team at Ballard Design afford you that opportunity.

I’ve been waiting since March for this store to reopen. There are some fabrics I’d like to pick out for some furniture that I need to see in person in larger sections than the swatches they send you in the mail. I’ve been told that the King of Prussia store here has not reopened ( like 90% of their stores around the country ! ) because of shortages of available staff who are able-willing to work with the pandemic. I have empathy for high-risk people not wanting to work ...but I also don’t understand why management here can not get some staff to follow safety procedures with masks and social distancing (like most retail stores in our area) and open the store at least one day a week for people like myself.

Beware of purchasing furniture items or large items for delivery. This is a great company IF you go in to a store or just purchase small items online. The delivery charges are astronomical (approx. $400) compared to most furniture stores ($125). Also, unlike most furniture stores, Ballard Designs does NOT assemble the furniture. After paying significantly higher delivery fees, all the delivery people do is bring the items into the house and take the packaging away. You have to set it up (install shelves, attach screws, legs). I expected a higher level of customer service after paying the prices I paid. Please also note, when returning larger items it can take almost 6 weeks to get your money back after initiating a return. I called and initiated a return two weeks ago. The item was finally picked up exactly one week ago. Customer service just told me it will be 2-3 additional weeks before the return is processed and reflected on my credit card. Buyer Beware. Nice stuff but not worth the hassle. I will NEVER buy from them again.

Skeptical about ordering from here .. I decided to give it a chance after having my eye on some things for about a year... definitely considering the covid 19 situation and taking into consideration that shipping would be slower. Never did I imagine that after over almost a month after receiving 3 different delivery dates that my items would finally ship with the wrong tracking information. Switch from ups to usps. Not only am I not able to track the items but I have an authorization hold for the full amount on my account however keep receiving emails that they want the payment.. I don’t know what system they use but ordered through PayPal which is totally legit. Why even ship if payment wasn’t processed.. as a team they all ruined my home decor experience for this particular project. Just wow... I suggest be safe and wait until the stores opens. The online experience was awful

Caution to anyone who orders a product with customizing. Our order had a few items. Some of them were delivered on time. One of the key piece of furniture was delivered with the fabric ripped (no quality check done). This was in April 2019. When that item was returned - the fabric was back ordered and our order was delayed over and over again with little communication from the store. As of Nov 2019 we did not receive this piece of furniture and our overall experience getting our of this situation has been surprising and bad. We are eventually not able to get the chair with the chosen fabric and now have to go back to the drawing board to choose a new color and get in line for another long process for getting custom items made.

Staffs are very nice and honest. I drove another 1 hr to find a hat my daughter dropped somewhere. They saved it for us and opened door even though i got there 15min late after store closed. Thank you

This review is to single out Kathleen, a fabric specialist, at this location. Kathleen is passionate about fabric and she is obviously an expert in her field. She has gone (and is still going!) above and beyond in all aspects of customer service, from assisting with the the order of my gorgeous fabric for my dream dining room chairs to prompt phone call updates. Kathleen is a credit to Ballard Designs. Thank you, Kathleen.

My wife loves this store.Class operationWonderful associates

Beware - do not order anything that they are delivering through their new shipping service!!! I have yet to receive a rather large item that I purchased, and I am getting no assistance from the Ballard customer service department. Very disappointing from a company that I have been a long time supporter of.

Amazing products & design services!

Very nice love it I had the catalog for a long time my husband was tired of me looking at the magazine took me to store and brought me the light and the sales lady was excellent .thank god for husband like him😍

Its pretty good store, but i like the way home goods is better and they are more cheap.

Awesome

Wonderful things there!

Nice curtain rods here.

Great furniture and fabrics!

Love Ballard!

Beautiful and pricey

Great

Nothing special