Professional and courteous. Joshua went above and beyond to make sure I was happy with my purchase. The Milanese bracelet was too big for my wrist and sat on the wrist awkwardly. So Joshua offer me the nato and to have my Milanese bracelet be exchange for a smaller size when Omega produce a smaller size.This Bond Seamaster was my first purchase and Joshua followed through to make sure I was happy. There is no purchase too big or small, they will help you to make sure you are getting what you requested and everything you needed. Great customer service.

I have purchased the newest Moonwatch from this boutique 3 days ago. I also have been a customer for several years and friend of Josh - the store manager.Jennifer and Olga assisted me this time with speedy and EXCEPTIONAL service - I felt welcomed and appreciated. Both women were very knowledgeable about product and very supportive in making the transaction quick and professional.While we were working on finalizing Moonwatch 2021 purchase, service technician ultrasonically cleaned my Speedmaster 2...I will be definitively coming back to this boutique and hopefully current staff will keep working there for many years to come.A big T H A N K. Y O U guys - stay healthy!Cheers!Art

Olga is beyond down to earth and makes every visit pleasurable. Great staff.

Great service from Olga at the Omega Boutique in KOP. She was friendly, professional and most importantly knowledgeable. Great experience overall.

The manager s awesome and the gentleman that helped me and my daughter was awesome. He treated her as important and myself and even showed her different watches pure genius in his part . Thanks for a impressive visit.

I recently purchased an omega seamasterFrom king of Prussia omega boutiqueUpon arrival myself and my wife were greeted very professionally our salesperson Richard was outstanding his patience and knowledge were superb he took every opportunity to ensure us about the watches we were desiding onI definitely will be happy to return to purchase another omegaThank you againSteve frame

Big thanks to Joshua and the team for providing excellent experience in buying my Omega Seamaster! Great people, nice inventory! 5 star experience

I purchased an Omega Speedmaster Moonwatch here. This watch is amazing. Jennifer and Joshua were great and answered all of my questions. This boutique should be your first stop (and will likely be your only stop) if you’re looking for an awesome Omega watch.

Joshua made sure I had the personalized experience. Customer service was beyond expectations. Extremely helpful, knowledgeable and awesome in helping me find my first Omega watch. The store was well kept, the staff was very sweet and patient with me and I didn’t feel rushed into my choice. Cheers to my new watch and new friends at Omega!

I would give zero stars if I could. I paid to have my Omega fully reconditioned as the watch band broke and fell off my wrist. The only thing I sent the watch in for was to make sure it was secure and would not fall off and into the water to be lost forever. I was informed the watch was thoroughly gone through and they replaced all the pins to factory spec. So after getting the watch back and seeing pins failures, first they arranged for a process to put a new bracelet on in an exchange of the old one, now 15 months later and no one including Nora will do what I was told they were going to do to take care of these issues. Take a look at the photos! The pins are warn away, Omega keeps saying that they were tested and passed their pressure test. Poor quality and no one to back it up and do the right thing.

I sent my PO in from Texas for the installation of an adjustable clasp because of the customer service I experienced when visiting. Joshua was great to work with. I would fly here just to purchase my next watch, whenever that happens.

Bought two sunglasses there. Screw that secure the lense broke in half after 3 months of wear on my wifes pair. I accidentally dropped mine on the floor after almost a year of the purchase and the arm broke off at the hinge. I took it back to try to get it repaired. I was told its not normal wear and tear I would be responsible for the repairs. I have no problem with that. The are very expensive sunglasses and I just want then repaired.The same lady that sold me the sunglasses took almost an hour to submit a form for me. After almost two weeks later I received a call back from one of her assistance. I was told they cant repair them and I would need to buy a new pair at discount. I told her I am not going to spend money on a new pair if the quality is so bad that they cant even fix them.Will never buy anything from Omega again.

Initially my husband was a client of this boutique and last week I went in to view a watch I wanted and Peter, Joshua and Jen took such good care of me. Peter was very helpful in particular and is always a joy to speak with. The team at this store are efficient, professional and insightful about their products. Im extremely happy with my purchase!

Ive been a return client at this boutique over the past few years, and Ive had great experiences. The sales personnel are highly professional and knowledgeable about their product, and I especially deal with the assistant manager Olga Rasolt. She is so good at exceeding clients expectations that my wife went there the following week and purchased a watch Olga showed her. Keep up the good work!

Joshua was very friendly, professional, knowledgeable, and patient. Along with his staff- Peter, Jen, and Anna, Joshua went out of his way to make sure we were well informed and happy with their impeccable service. We will definitely be back and will make all of our Omega purchases here! Thank you:-)

Cans say enough good about this store and its staff! Always attentive and polite never pushy. This is the way customer service should be. Steve, Joshua, Jen, and the rest of the crew are really nice people. By far the best watch people in the biz. Thanks as always!

Had a vintage watch sent for reconditioning. They were forthcoming about the estimated and potential costs. It took about a month I Ingersoll than anticipated, but the watch is spectacular.The service was outstanding.

Great people, great store. I went to this Omega boutique to buy a rubber strap and change the bracelet on my PO and it was all done with ease. Thank you Jennifer for ordering the rubber strap, I am surprised at how good it looks

Amazing staff, very knowledgeable, they will work with you very patiently. very happy with their service specially Olga (asst. manager)

I went there to purchase a new clasp and have it installed on my seamaster and Josh and Peter were wonderful. The level of customer service they provided is second to none. They were friendly, knowledgeable, professional and very attentive. I highly recommend the Omega boutique at KOP mall. The tech was also very accommodating given short notice and no appt. Got my clasp and end links i stalled with an inspection, waterproof check and cleaning. Overall great experience. 👍🏼👍🏼👍🏼👍🏼👍🏼

Omega botiqye was aweosme. This was my second time visiting(not ourchasing) and the staff is always so friendly and helpful. You tell them you are just there to look and they still stick around to tell you cool things about the watches and even let you try them on. I was first shocked when they had great customer service even though they knew I was not interested in buying anything. As I said before, when its time to purchase an Omega, this is where I am coming back to. Amazing and friendly people!

Jennifer and the rest of the staff were professional, knowledgeable, and all around courteous to myself and my friend during my watch purchase. This store should be a benchmark for customer service! Exactly what I would expect from Omega!

Excellant service. Joshua went above and beyond to help me. I will definatly be returning. One reason why Omega is my watch.

Thanks to Jennifer Cerini for taking care me with my Omega Seamaster. Jennifer and her team were very professional to me. I will be definitely going back there for all my needs with my Omega Seamaster

Professional employees who take their time to achieve quality service.

I have been longing to be an Omega owner for years and finally was able to purchase one for myself. The presentation of the Boutique was flawless and elegant inside and out. The staff was so welcoming, personable, caring and knowledgable. Needless to say due to the years of waiting and frugal saving my level of excitement was through the roof on my day of purchase. I could tell the staff was just as excited for me which really made the experience so much more special and heartwarming. From the moment I first walked in to the KOP Boutique to inquire more info about the timepiece to the eventual follow up thank you card sent by Assistant Manager Barbara who was assisting me, I never before have had such professional and caring customer service no matter what the service industry. KOP Boutique has now set the standard in my book for customer service that every business should aspire to be. As for my purchase, the timepiece itself is so incredible and exquisite it was definitely worth every penny and has reached beyond my expectations. Unfortunately, a little over a week after ownership of my timepiece I had noticed a small flaw on the face of the sapphire and contacted the Barbara immediately who went above and beyond to take care of my concern and rectified the issue with such kindness and professionalism. My timepiece was serviced and returned to me in a timely manner with the concern addressed appropriately. I am now enjoying my lifelong dream timepiece all thanks to the staff at KOP Boutique with a extra special thank you to Barbara who is truly exemplary.

Simply excellent.