Mike Parker was a huge help with purchasing my new vehicle. I had inquired about a 2017 Honda Civic on cars.com first, and I was quickly contacted by Weston. Weston answered the questions I had, and setup an appointment for me to come in the same day and do a test drive. Mike was quick to let me test drive the vehicle. He also gave me another option with a slightly cheaper price tag which I appreciated, but I ended up with the Honda. Its a great car so far with a fair price, and it was a great experience overall would recommend!

Purchasing a car out of state couldn’t have gone any worse for me..Monday June 14th.. I worked directly with the General Sales Manager, Mike Fraysier. He was very helpful and communicative with sending photos and videos of a 2014 VW Touareg. During that week he insured me that the car had gone through a thorough inspection. Knowing that this car was at a Porsche dealer, I felt confident they would have serviced and inspected a VW as they should have.So, I booked my flight to purchase the vehicle.Friday June 18th.. I was picked up by Jerry Godsey. Very respectful and I felt like I was being treated with the respect any customer should. Once I arrived at the dealership I was shown the vehicle. This is where things started to take a slight turn. Exterior was clean and appeared as the videos sent. I was the. Told the AC was suddenly not working. The interior of the car was not fully detailed. During the test drive we could tell the tires were not well balanced and there was an issue with the front brakes.The resolution proposed, Mike would have the tires balances. He would also take $1200 off for me to cover the cost of AC repair and front brake replacement. For a local buyer, this seems fair. For someone about to lake a 5 hour drive back to NC, terrible news. It was about 95 degrees that day.Silly me, I thought this would be ok and that no other issues were present.Monday June 21st, within 500 miles the check engine comes on, car is now in limp mode and there is oil splattered all around in the engine bay. Vehicle wears taken to a local mechanic.Saturday June 26th I contacted Mike via text and email with several issues. Including a major oil leak, EGR faults, torn air filter etc. no reply.Tuesday June 29th.. text and called Mike as well as Jerry. No reply to voicemail or text.Wednesday July 7th.. called to speak with Rick Hill. Left a message with the front deck. She was very kind.Thursday July 8th… called back and no reply.Today marks 3 weeks of ownership of this vehicle and I have not been able to drive it safely. Yes, this was a used vehicle. But if a used vehicle is serviced and inspected as it should be, a buyer should have peace of mind within the first few months of ownership, or at least the first few weeks.What a terrible sales experience, terrible follow up and customer service. No decency to even call someone back.Buy at your own risk here.

Zach Brewer with Rick Hill Imports did an awesome job with getting me into my dream BMW M3. He made the process extremely smooth and with no worries since having nine hours of travel. Information needed was delivered quickly as well as questions were answered clearly. My M3 was as described, serviced, washed, and ready to take home. Placed 110% trust in Zach and he delivered. Had many dealership experiences in the past however none have made me want to right a review until now. Wouldnt hesitate to get another vehicle with Zach Brewer and Rick Hill Imports in the future. Thank you!

My first experience with Rick Hill Imports, Inc. was fantastic. The relaxed, friendly and helpful associates were refreshing. I was only there for a recall, and yet my car was washed and vacuumed! WOW! Your employees seemed happy to be working there and eager to help the customers. Bravo!

I went to Rick Hill Imports on 02/06/21 and was treated great and left with an outstanding vehicle. I met David and then Grady and after a couple of test drives I found the car I wanted. I got a good deal on my trade in, the financing part went nice and smooth and everything was gone over regarding what I needed to do come Monday. As I went to go home I realized I was leaving an auto dealer with a positive feeling and that felt really nice. I highly suggest stopping by and as a side note, I did not buy a six figure BMW but they treated me as if I did.

I would recommend this dealership to anyone looking for a vehicle. I chose the vehicle online, was contacted by email by Zach. I gave him all the pertinent information necessary and what my goal for a payment would need to be to be satisfied. With this all done with a few texts and a brief phone call, I awaited their offer. Within an hour I had my answer. I made appointment for the following day at 10am. When I arrived the vehicle was ready and within 25 minutes I was leaving with my new car. Thank you to Zach and the rest of the staff at Rick Hill for a very professional and respectful transaction.

Ive been on the list waiting to order a Corvette for over a year; it was to be my retirement car. I have almost given up on the Corvette so I went to Rick Hill today to look at a 911 or possibly a Cayman. (full disclosure, they had neither in stock) I pulled on their lot in my old 06 Cayenne. My son and I roamed the lot for at least 10 minutes looking at other cars. I guess we werent dressed like we had enough money to be there. Everyone stood inside the building and just watched us. My son told me he was done the same way a couple of months ago when he stopped by in his Corvette to look at one of their cars. Ill look elsewhere now. I wont go back to Rick HIll.

Porsche service department staff were friendly and professional. Repair was expedient and affordable. Would definitely recommend!

I called to see about upgrading our vehicles. I had the pleasure of speaking with Alex Graham. He was a very polite individual and very informative. I told him what I was looking for and how I hated that I couldnt come by and see the vehicles in person. He asked if I would be willing to accept a video call. I said of course. He than called me via video and walked outside in the cold to take me to look at some vehicles. I told him that was necessary and he politely told me it was his pleasure. I found a couple of SUVs that interested me. He said I could make an appointment to come see them and test drive them. Based on this experience I would not go anywhere else but here. The customer service he provided is very memorable and I really enjoyed speaking with him yesterday. If you are interested in buying a vehicle call Rick Hill and ask for Alex Graham. 5 STARS is NOT enough for the exceptional customer service provided by this young man. Thank you for going above and beyond Mr. Graham as It is highly appreciated

I rarely do reviews but if I could give 10 stars to this dealership and Bryan Brewster I would. I have purchased many Mercedes in my State of NC but by far I was treated the best by Bryan with his professionalism, honesty and quick follow up to all my questions and needs I could not ask for better customer service than I received from Rick Hill Imports and from Bryan. Many thanks for assisting me with my purchase.

Steve is the bomb for their cars sales he answered all the questions and was extremely helpful

I just purchased a car from Rick Hill and can truly say it was an awesome experience. Shannon was more than kind to my wife and I and worked to make the experience as seamless as possible from beginning to end. I never felt pressured as I have at other dealerships. I drove from out of state to purchase the car and Shannon emailed me to follow up, and called to make sure we made it back home safely and ensure there were no issues or concerns with the car. My wife and I were very impressed and would highly recommend working with Shannon and the Rick Hill Imports team.

Prompt, friendly service. Technicians know their business. No sales pressure for unneeded repairs as is typical at many dealerships. Fair pricing. Highly recommended.

Staff was knowledgeable and helpful. My vehicle was serviced promptly at the scheduled time and took exactly as long as I was told.

Thanks to Shannon’s awareness in what we were searching for & Jerry’s diligence assisting in the purchase, we were able to drive away with a BMW X3 that we were in search of. There was excellent service all around from everyone involved. Thank you for making our experience very pleasant.

I love a Mercedes, but I will never buy from Rick Hill again because the service has gone downhill. I strongly suggest anyone considering a purchase to go elsewhere. They will not be able to service your card.They used to be the best, but the last few years, I have had issues with getting anyone to return my call to schedule appointments or to followup with me on parts that have had to be ordered. Today, I called because the battery light came on. I left a message, with no return call. Having been a victim of their voice mail issues in the last, I kept calling back and kept being transferred to voice mail. I finally insisted on speaking with a person. The service tech put me on hold. She came back to say they didn’t have any batteries and were waiting on them to come in. I explained that the batteries in my car were newer and I needed someone to check to see if it is the alternator. She put me on hold again. Came back and told me they had no techs available this afternoon and suggested I take it to Auto Zone! I asked if I could get an appointment for the next business day and she said they had nothing available for 2 weeks. So, I am done with Rick Hill.

If I could leave zero stars I would....Ive had multiple bad experiences with the service department to say the least. Would not recommend.

My experience with Rick Hill Imports service department was excellent and probably one of the best service experiences I have ever had! Jeff was my service manager and he took excellent care of both me and my car!

Thank you for helping me take care of my car! Ms. Copas & Jenny are extremely great at taking care of your customers.

Great service. People are great and friendly. Wonderful experience. Recommend to anybody that has a bmw

I had to bring my 2006 Cayenne in for a factory recall issue. Very pleasant experience.

The service staff was very professional and courteous, and the repairs were performed in an extremely reasonable amount of time.

Very easy buying experience with friendly, helpful people.

Outstanding experience. Hunter was very knowledgeable, patient and helpful while I was selecting my vehicle. Overall a quick and pleasant experience which can not often be said when purchasing a vehicle.

Our Client Adviser Joe Gross and the entire Rick Hill BMW team did a professional job in all aspects of the buying experience. It was the most unique and positive car buying experience we have ever had.Purchasing a vehicle is a major financial transaction and it is important to feel that you are treated with respect and that the negotiation process is transparent and conducted with integrity.Joe never pressured us, and allowed us space and time to work through the decision-making process, and was prompt and courteous in all discussions and correspondence. We also appreciate the time that was taken during the comprehensive vehicle orientation.Processing the financial documentation was also a seamless and enjoyable process. We were provided the time to carefully review all of the numbers and documentation, and to ensure we were comfortable with each step of the process.The Ultimate Driving Machine coupled with the Ultimate Buying Experience translates to Total Customer Satisfaction.

I was disappointed that the car was not at least rinsed off and vacuumed inside. It was a rainy day but that has not been a factor in the past.

Fantastic to work with. No pressure to buy. Ask for Grady.

The best car buying service we have ever experienced!Thanks to Joe Gross and Ken ( Financing department). They were very professional, knowledgeable, and easy to work with.Truly the best! Highly recommend.I love my BMW X5. Thank you so much !Tatiana and Scott

My wife and I had the best car buying experience of our life. Hunter Locke was our salesperson and from the moment we pulled onto the lot he made us feel comfortable.He was knowledgeable,courteous,and honestly amazing every step of the way.We also had the pleasure of meeting the general sales manager Mike Fraysier who was equally as great to help us.In fact the entire staff at Rick Hill Imports was awesome.I would highly recommend Hunter Locke and Rick Hill imports for your next vehicle purchase

Highly Recommend to anyone looking for a vehicle. Everyone at Rick Hill was kind and worked with me to get the best deal on my new car. Joe the Client Advisor is awesome and worked with me for months as I was looking for a particular kind of car.The buying experience was so easy and stress free. Negotiating was very fair and you know you are getting a very fair price for your car. The Sales Manager Mike is great and worked with me to get the purchase done that dayKen in finance was awesome and made sure of any incentives/rebates etc that would help get the best deal.Jeff was also very kind!Only thing I wish that couldve been different was that lack of merchandise that you get when buying a vehicle. Other dealerships give Store credit to buy accessories, all-weather mats and/or Bookbags filled with stuff like umbrellas, hats, chargers, etc.But that isnt a huge deal just a thought for the future.The great deal I got on the car outweighs any type of free gift.Rick Hill is an awesome place to buy a car!

Jerry Godsey...sales representation with customer understanding and professionalism at the ultimate level.

Lucas was great to work with! We are happy and excited about our purchase!

Very good experience. Was having problem with cabin temperature control on recent purchase of loaner vehicle. Christa, the Service Advisor, diagnosed the problem from my description, and we were able to remedy the issue without involving a service technician. She had the technician check out the system anyway to be sure there were no other problems. Provided a loaner vehicle for me while the car was being checked out. I was very pleased.

Thanks for the awesome experience! Hunter the salesman was fantastic to Kent finance department to the service department! I recommend this dealership to all my friends and family!

Friendly Customer Service with accurate assessment of maintenance requirements.

Purchased a part online through MBUSA for my R129 roadster. Part was to ship from Rick Hill Imports. Paid immediately.After nothing for a week, I contacted the parts department at Rick Hill Imports. The person with whom I spoke had no knowledge of the MBUSA parts site, though he said he was some sort of manager. Not only was he not knowledgeable, he wasnt helpful and was basically rude.Contacted MBUSA online. Was told the order was in process and that I would be contacted by the dealer. Of course, Rick Hill Imports has not contacted me, nor has my payment been refunded.I understand we have COVID, but it is no reason for poor customer service. I dont know whether the problem is the fault of Rick Hill Imports, but they certainly could be more helpful. They were awful.Rude and unresponsive. When it comes time to purchase a new car, Im certainly not going to consider Rick Hill.Id recommend driving to Knoxville, Asheville, Charlotte, or anywhere else where there is a Mercedes Dealer who understands customer service. Someone at Rick Hill Imports should spend a day studying how Hendrick Mercedes does business and treats their customers.

Every person at this dealership has treated me with utmost deference and respect as well as go out their way to make feel an especially valued customer. I can say this most especially about Joe Gross, my sales representative on now three BMW automobile purchases. I would recommend this gentleman to any person interested in acquiring a BMW. In regards to the Rick Hill dealership staff I have had only the most positive things to say about willingness to be available to me and be of service. Roderick F. Jones

I encountered a major problem with my 2014 Cayenne on a 600 mile trip to Asheville, NC. Rick Hill was the only Porsche dealer to take and repair my car on an emergency basis. The other dealer in Asheville could not take the car for 7+ days. The welcoming relationship resulted in a new car purchase with Rick Hill.

Joe was great to work with. Thank you so much for making the process fast and easy. Will be back again! Love our new BMW!

They take the time to answer questions and give detailed info if needed. Great customer service

I was pleased with the friendliness of all the staff this time. As long as they stay friendly I will always trust them with servicing my. X1. And keep them in mind when I buy my next car instead of shopping online and buying from Georgia

James Richmond was very helpful, friendly and sincere! Excellent job!!!

Always great service!

Jeff and his entire crew in the service department were absolutely great. Jeff made sure I was completely satisfied with the results of my repair. They provided an excellent loaner car. I have been taking my 911 to Rick Hill Imports for many years and I have been extremely pleased with the work each time.

I have been doing business with Rick Hill Imports for several years and I have been pleased with each purchase of a new BMW and the excellent service they have provided. I would highly recommend this dealership.

Always provides excellent customer service. Best service department ever. Steve, mechanic w/Rick Hill BMW is a perfectionist and is very knowledgeable.

Just purchased new X2-M35. Great car. Great dealer experience. Highly recommend so far.

I have owned my Mercedes for about 6 months now and on two occasions i have tried to call Rick Hill Imports to schedule service or have warranty work done. Both time i have received service well below standard the first occasion i left a message because no one was available to answer the phone and never received a call back. The most recent time i called to try and schedule warranty and recall work and was told they couldnt help me until November and after be given 2 options for an appointment the service dept rep.hung up on me. I hope other people continue to have better service than i have received from Rick Hill Imports

My parents and I bought my first BMW here, and are extremely happy with the service and the car we bought! Joe Gross was our salesman. He gave us relevant information, allowing the car and its excellence to speak for itself, which we appreciated. Kent Key worked with us in financing, and he went above and beyond to make sure we were satisfied with our payments. Both he and Joe enjoy what they do and work together in favor of the customer! We couldnt have asked for a better car trading experience!!! A+

BMW and Porsche service Under One Roof speaks for itself excellence

My wife and I just bought a new 2016 BMW 328i from the Rick Hill lot and it went great. Robyn Wilson was our sales person and his knowledge of the product was spot on. The other staff members are all very good as well as we worked through the process of buying our new car. Everything overall was quick and the way it should be. After a week of driving my BMW it is the only car I will own going forward. Thank you for the great service.

Great service and everyone very nice and helpful! They have always given me top notch service and top quality folks!

Hunter Locke made my buying process easy and comfortable. He addressed me professionally with patience and answered my 1 million questions all as if they were the first time I asked. He didnt drop me off to the finance gentleman Mr. Key, but rather they both then worked several days for me while staying in constant contact. Thanks brothers, do unto others as you would have them do unto you!!!

Christa in Service very good. Patient. Good listener. Correctly understood and captured my issue.

My experience with Rick Hill has been stellar. They are professional, courteous, and efficient. I feel I paid a very fair price for my vehicle and my service experiences have been awesome. Recently, I needed a part replaced under warranty. I was not able to drive my car and the dealership provided a nice late model clean loaner for the weekend. I really like doing business with Rick Hill. I have read some of the negative reviews and they are just not consistent with my experience.

Great experience, Joe Gross was very professional and helpful. F&I was very helpful and no pressure.

Right part and excellent service.. Always..... Every visit. Im am certain that I will not be doing any business with any other dealerships. Ever. Fact

I have had Mercedes for many years and have been to a number of different dealerships through out the country. I have been very pleased with the service from Rick Hill. I was a little hesitant to take my car here based on some of the reviews but have been pleasantly surprised with the the quality of work, communication, and overall service I have received from this dealership. There will always be issues when working on cars however the way they handle the problems has been top notch. Im probably a little more picky about my vehicles than most and even with that type of personality I feel very comfortable with this dealership taking care of my car. I would recommend Rick Hill to any of my friends or family for service or a new vehicle. I recently ordered a new car form them and the process was smooth, easy, and only received helpful information from the salesmen. Keep up the great work!

Took my bmw in for repair of a “misfire cyl #6”, code. Dropped car off there for an 830am appointment. Called them at noon to get status, and they hadn’t looked at vehicle yet. Finally got a call from them at 3pm telling me I need 6 spark plugs, and 6 coils and the cost is $1000. I picked the car up, bought a $60 coil and a $10 spark plug and changed it in my driveway in 30 minutes. Car runs perfectly now.

This makes two Mercedes Ive purchased from this dealership.Every issue Ive had was resolved beyond my satisfaction.Everyone there is friendly and very knowledgeable.Also accommodating to anything that may arise after the sale.My salesman was Bill Woods.Exceptional man!! We drive over three hours to get to this dealership and will continue to do so.If you are looking for a new or used car I would highly recommend you check them out first!!

Rick Hill was wonderful about repairing my Mercedes. It is a used car and they were in no way rude or snotty about repairing it. They were honest, helpful and realistic about all of the repairs made. The always took my calls and answered any questions I had. If they were unable to answer my call they always returned my messages. The fixed my car as promptly as possible and did a fantastic job. My car is running better than ever. Not only were they always polite on the phone but the day I went to pick up my car they played and chatted with my 4 year old daughter while we were waiting for everything to be finished up. Rick Hills employees and friendly and professional and do a great job. I would recommend their service to anyone needing their Mercedes repaired and I plan on returning to them in the future when I purchase a new Mercedes.

After discovering that my BMW would need extra work, I was given a loaner car to go get lunch. During that time, they called to let me know they would need to order some parts, and let me keep the loaner car until the car was fixed, 3 days later. That was very helpful, since I live 45 minutes away.

When I bought my last Mercedes the sales staff went above and beyond to make sure I was satisfied with the sale and delivery of my vehicle. I highly recommend going by and seeing one of the of the salesman if youre in the market. I just recently had a small warranty repair done last week and the service department was very easy to work with, just as in the past, very professional and polite.

We purchased our wonderful Mercedes BenzFrom Melissa, who was very courteous and pleasant. We were treated with respect and she cared about helping my husband and I find the perfect Mercedes. We got a car we love that was affordable and also what a friendly atmosphere, I will tell everyone I know to come in to Mercedes Benz. Thank uMelissa, you have been so kind as to write and email us about our car, and more importantly our new relationship with you and your dealership. Weve not experienced such gratitude.Thanks again for your help, and best wishes for continued success.Sandy

I have bought two new Mercedes e class wagons, the last one being 2018. Their sales person, Bill Woods sold me both. Bill will take care of you. He is very knowledgeable and knows these cars well

Customer Service is #1 at Rick Hill Imports! If you want someone who has you in mind when buying a vehicle, ask for Shannon Hubbard. He made my transaction so simple and easy when I purchased my X5. Shannon answered all my questions and went the extra mile to provide the best Customer Service I have every experienced. Give Shannon Hubbard a call. When it comes to knowing everything about your new vehicle, Katie Flora can help you. She not only is knowledgeable about all spectrums of your vehicle, she is so personable, considerate and patient with all your questions. Great team at Rick Hill! I give them an A+! So glad to be a part of the BMW family again!

Debra & I have have always had a exceptional service at Rick Hill Imports.

Visited the parts department and the staff and service were great.

Great service. Good personal attention. Quality workmanship.

I bought my first BMW from Steve York...I couldn’t have asked for a better experience! Steve was knowledgeable and worked extremely hard to satisfy all my needs and wants. Mike Fraysier worked the numbers to make it happen! Such a wonderful professional group of sales professionals! I highly recommend Steve and I look forward to many more years of doing business with Rick Hill Imports and all the professional sales staff! Can’t wait to spend a lot of windshield time behind MY ultimate driving machine!

My husband and I just bought a car, Porsche Cayenne, from Rick Hill. Jerry was the most exceptional sales representative. He allowed me to take my time, and had all the answers to my questions. He helped me set my vehicle up, and Im now loving every minute in my new Cayenne. I completely trust him and appreciate his service and help.

Our salesman Joe and the rest of the Rick Hill Imports team were fantastic! They were not pushy and had a great knowledge of the products they are selling!

I purchased a BMW last year from Mike Frazier and just recently had to take it in the shop for repairs. I took it to a local shop and it was there for 3 weeks and they couldn’t find the problem (very nice people though) so I phoned Mike at Rick Hill Imports and he said to bring it in so his service dept. can look into it. They had it resolved the very next day! I highly recommend Mike Frazier and the service dept. because for one I bought the car a year ago and when I called him he was willing to help me get it fixed and that my friends is not just a sales person but a person with great customer service. Super satisfied and will continue to use Rick Hill!!! Thanks again Mike and your service team!

I worked with Hunter at BMW... Hunter made sure everything on a GLK350 was operational and working properly on car.. Fair price.. Would buy here again..

After being rear ended, my C230 was taken to Rick Hill imports due to the Check Engine Light. Upon picking up the car, the light was off but came back on only minutes after leaving the dealership. When I returned to Rick Hill, they wanted to charge me more money to put the car back on the machine to figure out why the light came back on. Obviously, they did not fix all the issues the first time around. I refused to pay them to put it back on the machine, and they told me to (and I quote) Get the Hell Out then.Follow Up: The car was taken to Rick Hill originally by the body shop doing the repairs after the accident. We never declined to order parts or repairs in July, as we never received a quote. If one was given it would have been to the body shop. We never stepped foot on the property nor spoke to any employee there in the month of July. That is VERY FALSE INFORMATION. The second time the car was brought in it was finally put on the diagnostic machine at no cost because we demanded Rick Hill do so since all issues were not resolved originally. The staff insisted we pay the $88, but we would not let up. HORRIBLY RUDE AND LESS THAN ACCOMMODATING THE FIRST AND ONLY TIME WE WERE AT RICK HILL IMPORTS. Your response was even more insulting as it was a lie.

Saw a used 2011 328I Id love to have

Shannon Hubbard was my sales representative and he took very good care of me and my new car. I am from Georgia and I drove 5 hours for my new car and the dealership and Shannon made my drive well worth it. I highly recommend this dealership to anyone.

All I can say is if you plan on buying a used car from this place good luck. On three different occasions I attempted to pick up a truck to take it to my mechanic to have it looked at. All three times the vehicle was broken down and/or leaking transmission fluid. I will also mention the customer service was atrocious. They did not bother to contact me with any status updates even though I requested them and let them know of my interest. I even called and spoke to the used car manager but that was useless as well. Shameful excuse for customer service and mechanic if it takes that many times to fix an issue.

The car I was interested in was waiting on me when I arrived. Hunter Locke was my salesman and took the time to ensure I was happy with my purchase. Nice follow up with me after my purchase. My experience was stress free.

Excellent customer service. Great service department...Truly the best!

If youre looking for a slick talking salesman With a pathetic service department then this is the place for you. Why you would buy a car from a Stealer that cant repair it properly is beyond me. Save yourself some big headaches and go somewhere else and spend your money.

Provided a rental car, recall was completed and a smooth transaction! Staff was friendly and helpful!

I found the car I wanted online and worked with Hunter Locke. He was great at communicating, texting me additional pictures of the car and making sure I knew everything about it before I arrived. He was willing to negotIate a fair price over the phone. I was flying down from Michigan and he picked me up at the airport. The purchasing process once I got there was quick and painless.

Best car dealership around for new or used cars, especially brand new BMWs! When you go, make sure you ask for Joe Gross, he’s the best car sales person you could ask for. He’s honest, no pressure and really knows what he’s talking about!

I recently purchased a BMW from Rick Hill Imports and had a great experience. The staff was friendly, the price of the vehicle was fair and they gave me an excellent price on my trade in. I have not been in for service yet, but have been told as long as you make an appointment you can get a car while yours is being serviced. So I have not experienced any of the problems that those who have given negative feedback have experienced. I would also never do a deal over the phone or email, so those individuals caused their own problems, in my opinion. I would recommend this dealership.

I usually dont like the process of buying a new car. I did my homework on what I wanted. Rick hill made it very easy for me to go in and pick up what I wanted. It was pulled in front, and washed by the time I got there. Thank you Steve York and Rick hill for making buying my new car an enjoyable experience.

The folks at Rick Hill Imports make buying a car a true joy! I drove 5 hrs. to purchase a Mercedes from them and could not be happier with my purchase. I recommend anybody who is looking to buy to do the same!

Me and my wife recently made a purchase here. Hunter Locke was our salesman. He, and everyone else, were very helpful... It was the fastest and easiest process I have experienced when buying a car!!

No star is not an option, or I would have awarded Rick Hill Iimports a Zero.. I purchased a 2010 Mercedes 300 sedan from Rick Hill Mercedes in November of 2018. When I went to pick up the car, the check engine light was on. My salesman told me that they had just filled the car up with gas and that, sometimes, the gas cap loose would cause that. When the gas cap was secured, the check engine light was still on. The salesman told me not to worry about that, that the dealership would fix whatever was wrong with the car. They made an adjustment, and, before I got the car home, the check engine light came on again. Over the course of the past several months, I took the car back in four more times for this to be repaired. Each time, the check engine light would come back on, a couple of times before I even got home with the car. When I would take the car back, the service department asked me who would be paying for the repair, and I told them that the repair was on the dealership because I was promised that the problem would be corrected. And, each time, the problem was not corrected. Finally, I took the car back and told the dealership that I intended to sale the car and needed to know that the problem was fixed. Again, they assured me the problem was corrected. A few days later, I sold the car to an individual. After he had the car for three days, the check engine light came on again, and he brought the car back to me, wanting the problem corrected. So, again, I took the car back to Rick Hill Imports and told them I had to have the problem fixed and that I WOULD PAY FOR THE REPAIR. So, now knowing that I would pay for the repair, the dealership fixed the problem. it cost me $981. All of the times i had taken the car back for repair of the problem that Rick Hill said they would fix, all they did was reset the light, apparently hoping to just wear me out. But, when they were told I would pay, they fixed the problem. I have bought two Mercedes from Rick Hill in the past, and was planning on buying a new one in 2019. But, not now. they are a disreputable and dishonest company to deal with and I advise everyone to stay clear of Rick Hill Imports in Kingsport, TN.

Christa, Jeff and the Service Mechanics were great and detail crew did a great job. Thanks to the Rick Hill team.

If you have never purchased a Porsche before, get ready for one of the most enjoyable transactions you will make in life. Mike and Jerry will make sure that every aspect of the purchase cycle will give you a full understanding of why Porsche buyers remain buyers for life. There is no other car with the fan following that Porsche enjoys. I have been in and out of the doors of this dealership for over 40 years, and couldnt be more pleased.

Jeff in the Service Department treated us like we expect to be treated - with respect & great service! Kudos!

Steve was wonderful to deal with. It was a laid back process, easy to do business with! Very professional dealership with a hometown feel!

This is the best experience by far I have ever had when purchasing our a vehicleI am glad my husband and I drove up from Knoxville, the respect and kindnesswe received was well worth coming to Kingsport! We love our Mercedes andthe fact we also received a great deal on our car was an added bonus!!!!Thank you guys so much for the hospitality and service we received, ExcellentOur salesman showed us around and made it a very comfortable experience,loved loved Rick Hill Mercedes Benz!!!!*******

I appreciate the courteous and timely service provided----work has always been done with great care. I espeically value Jenny and Greg

Great experience. Everyone was very nice and professional. Jerry G is a great guy to deal with. A+++

Service was great. Jeff took great care of me

Shannon and Mike were very professional from the start of the buying process. It made my choice of purchasing a car from them very easy.I would recommend them to anyone looking for a Porsche.

Always an excellent experience. Its the 2nd time I buy a car on Rick Hill Imports in less than 1 year and I always had a good experience. I visited the dealer couple times for test driving and asking question and I have no complains. Sales staff and Services staff were great every time I reached them

The service was very prompt, efficient and of high quality. The time span of my wait was exactly what they had told me it would be, which I very much appreciated. Everyone was extremely courteous.