Top notch as usual! We have dealt with Brian at the Kokomo AT&T location for at least 10+ years and hes our go to guy for everything!!! I needed help with changing our phones data plan and he was on it!! Im ecstatic for the new plan he was able to help us with!! I drive from outta town to deal with Brian and the Kokomo store!!

I hope I am doing this right. Just wanted to say thank you to Kimako for her wonderful service she provided Monday Aug 1st. My husband and I stopped by with some issues that had been ongoing. Due to this my hubs was ready to drop AT&T all together before we even walked in. We have been with AT&T for over 10 years. Not only was she able to calm the situation she also resolved the main issue and sought out further help for a secondary problem. I feel she should be recognized for ability and great service that kept a customer. Thanks again.

Mr. David was great with helping me purchase a new phone. I have been with AT&T for some time now & everytime I come, I get this good-looking, beautiful eyes Mr. David. 🤫🤭 He always stays so professional. I love the way he is always so kind & pleasant, soft spoken. A very patient man & wonderful customer service. Thank you Mr. David & keep up the great work you do for the company & customers! Youre appreciated very much. 🥀 P/S, I love my new phone.. ..👍🙌

We have been using this AT&T location for at least 7 years now. We have been impressed by the honesty and high quality of service with each visit over the years. If they tell you something, they will follow through. I always appreciate when someone in a sales position is willing to help me find what I need without a pushy upsell. We no longer live in the area, but I don’t mind the extra drive to continue to use this store when I need to make a change to my AT&T service. Integrity means a lot and it can be hard to find in mobile phone service.

I had a great experience with buying a new phone I had help with getting it set up in under 1 minute and the service is incredible

Brian was excellent! We love our Android and switched from IPhone. He was very thorough and helpful

Brian got us set up with a new line and phone for our daughter. Very courteous, professional, and knowledgeable. Give him a promotion!!! 😁

Kimako and Chad were very helpful for someone who isnt computer friendly (me) and I thank them for their hospitality. They were very helpful, thanks.

I dont remember his name but he was extremely helpful. We had an issue with one our phones and I feel like any other person would have said they didnt know what to tell us be he worked until he figured it out. Was very pleased with our experience and he did an amazing job

Scam alert, be very careful in your dealings with these people. I called for a quote on internet and they signed me up and sent me equipment. Even though I expressly told them that I just wanted a quote. Do not give these people your personal information they will use it to sign you up for services. I had to take the equipment back to the UPS store they informed me there that AT&T does this all the time. I was told at the AT&t store that they get paid to turn in these orders. So it looks like they turn in false orders to get a little extra money and the customer suffer.

Love the curbside they offer now. Quick service, friendly staff, and everything made simple and explained well. They make getting a new phone fun again lol.

I called the Kokomo store with questions. A woman who refused to identify herself by name claimed to be the manager. She was extremely rude, unprofessional and unhelpful. Ive been an ATT customer for over 25 years and have never seen a level of customer support this bad. I called the online number 611 and they fixed the problem in less than two minutes. Extremely dissatisfied customer here. Every other time I have been in the store or talked to reps they have been courteous and efficient.

I have had trouble with getting a new iPhone. Tyler from the Kokomo store worked extremely hard to take care of all my problems. I’m happy with the service I received .

Kendra; @Kokomo AT&T has great customer service! She went above and beyond to help us purchase the best plan!Her service helped us to decide to stay with AT&T.

Sulena Castillo is one of the best store reps!

Chad was fantastic! I live in North Carolina and my moms phone stopped working aside from allowing her to make calls. I wasnt able to walk her through anything that fixed it over the phone, so she went to the AT&T store for help. Chad was very patient and resolved her issue quickly. Thank you so much Chad!

Had a bigger purchase so it took a little longer then normal and the whole time I was in a good mood (usually ppl get impatient) not me though. Daniel and Zach helped me and they were not only hilarious but knew their stuff. Good team work too they bounced off eachother. Both really good at what they do. 👍 thanks to them both for making it a joyful event. 😁

It would be great if they gave senior discounts I mean my money I should get what I want plus those boxes should be included on the price Im paying for tv,, I mean Im on a fixed income Im not made of money...

The gentlemen who helped us was incredible. I spent 1.5 hours on the phone with someone fromAT&T and, after 18 years of being your customer, I was about to actually walk away from your services. Dave solved my problem in 5 minutes! Not only that. He deescalated my frustrations and calmed me with his altruistic professionalism.

Canceled my Apple Watch, no reason whatsoever.

Kimako was a huge help to me. She is very kind and patient and extremely knowledgeable about cell phones. I would recommend anyone that I know to ask for her when going to the AT@T done.

Excellent customer service!!! had to get a phone replaced and some warranty work and Matt also noticed my dad did not have a veterans discount, so he saved us money as well!!! but the level of service that was offered to me the other day is easily the best Ive had since Ive been with AT&T (and I had a prepaid since 2007) and the ones to help me where Matt & Kimako (sp?)...both just super people!! thank you!!

The store in kokomo was awesome they have great service a friendly staff there just great to work with they are definitely there to help people Thanks to AT&T

Great experience thanks Matt for taking care of me.

Tyler from the Kokomo store went above and beyond. Highly recommended. Will request him from here on out.

The Kenda was excellent and very helpful!

Had to get 2 new phones. Made an appointment and was met at door. Young man helped me get the best plan and phones. Very knowledgeable, efficient, and friendly. Got a few freebies as well! Great job!

No waiting in line, customer service quick and efficient, tech polite, and the store clean, quiet and roomy.

Tyler and Brooke are fascinating and they did a great job trying to help us all the way with helping us switch a phone number over.

My agent that helped me get my new Note 20 was awesome. Process took a few but he made jokes and kept a conversation which made it go by faster. Great customer service 👏

Efficient and honest business. Went in for a new phone, walked out 20 minutes later.

Service was great however no purchase was made at the time.

Fast, friendly service. Took time to answer my questions and made great suggestions.

The AT&T store was great! Chad was awesome and had us in and out quick and painless!

Excellent store, Manager Brandon, Associate Megan & Associate Brooke treated me excellent, courteous & extremely patient & made sure I could use my new phone before I left & even helped the day after with setup. I recommend this store highly & they will always have my business.

Kenda provided great service listened to what I needed and explained everything. She was so helpful in helping me set up my new iPhone

Very friendly hopefully highly recommend

Worst customer service I have ever received at AT&T. Woman was impatient, rude, condescending, and offered no assistance or explanation beyond a bare/direct answer to my question. I left with my 12 year daughter asking why was that woman mad at you? Theres plenty of these stores, drive another 10 minutes and go to a different location.

The young man Matt who assisted me in getting my new phone was a very polite, courteous and quite good with totally explaining everything to me in my purchase. I enjoyed my AT&T visit, and I am very HAPPY with my new SE20. Thanks again

Tyler was such a great help! Highly recommended!

Daniel was extremely helpful and made sure my needs were met as well as saving me money. I am very happy with my service.

The workers are incredibly nice and the wait time was less than 5 minutes.

Dan Gibson did an excellent job going over everything and explaining all our opinions. Very clear and precise. Very impressive. I would recommend him to anyone

Tyler Yoars and Brooke White are amazing! It took a long time for our phone to back up when we did our upgrade, and even though it went past closing time, they were extremely friendly and helpful through our whole customer experience. AT&T are lucky to have them with their company!

I had an awsome experience Tyler Yoars took extremely good care of me I got exactly what I wanted and more thank you so muchNatasha Thieke

They lied to me slowest internet ever and my bill was triple what it was supposed to be and I never got the 200 they promised me

10/10 This store has amazing customer service. Dave was who helped me. Very kind and got everything situated for me. But all in all everyone in there is PHENOMENAL!

Worst customer service ever Partially blind and the lady wouldn’t tell me the number I needed to call she is rude by all means told me I had to come to the store then cause she can’t help me

Dave and Brandon are the best!!!! Great service, great deals!

Very helpful staff quick service

Chad was amazing, explained everything and was super patient. More sales people like him are needed. Thank you

Customer service was very friendly and helpful with the issues I had with my phone

The employees create a very friendly atmosphere as soon as you walk in the door and are very knowledgeable in helping with any mobile, internet, or television service that you may need assistance with.

We love Chad!! He always helps us with our tech needs! Great Service!

They will not let family members go in together to shop for a new phone. I guess my wallet will stay closed and Ill be glad to take my business elsewhere. Manager was a smarta** about it too.

I had a really good experience getting my upgrade. They treated us with respect, found even more discounts that we didnt know we qualified for, and made it to where we paid $12 out of pocket to upgrade myself and my mom to brand new phones with otterboxes. Overall great service.

Details to come hopefully good

This review is based solely on this AT&T store and not the services. The store is very modern and clean with a great selection of phones, cases and other accessories. The staff is always friendly and you usually do not have to wait long before a staff member is able to help you.

Excellent customer service. Exceeded expectations! Thank you Chad!

I called Customer service and they ofcourse say one thing... So then I show up to this AT&T store and of course they are saying something completely different.I finally said Ive had enoughAnd I went to Verizon!!!!!!!!!As for you military brothers of mine if you show up to that store and You happen to only have a military ID, the rep, will refuse you .Since when did a federal issued Id get trumped by a state department issue. Verizon now has my personal and business account. Thanks Verizon.

The ladies that helped me did a great job!!!

Charging me for a phone I dont have. Even after they said they would take care of it.

Went right inside and was back out in 10mins

To busy to help will try again soon. Great Friendly Staff.

Have moved to a new carrier but this store is very convenient and nice.

This location was so much better than Any Lafayette store hands down👍

The employees seem incompetent and was no help at all with issues involving my account security. Check your account, someone else can control it and there is little you can do about it and customer service is unable to do anything about it. The only way to regain control of my account is to drop AT&T and go with another cell carrier.

Always good when I deal with Charlie(Charlene)! Have dealt with her for years.

Great customer service

The last time I was in was because of a technical issue with my phone. The tech in store gave me a phone number to call to try to get issue resolved over the phone. Had I known what would have happened I would not have wasted my gas to get to store.

Helpful staff. Have had many issues with AT&T since switching to them a few months ago, but problems stemming from promises made by a home-rep, not this store, theyve tried to be as helpful as possible.

New products and most the time fairly quick an to the point

Quick and friendly service!

Excellent customer service from John F. Thank you for helping me get a new phone.

RIP off with hidden fees and bad service

Always helpful and offer suggestions for resources they may not be able to provide.

They were direct and clear on the phone plan I got. Were very helpful and went the extra mile to locate the phone color that I wanted!

Great service & very friendly.

Good customer service hard to find a Parking space

Been with there cell service for 5 years now great service

We stopped in to get new phones turned on before we headed home and were immediately greeted by friendly and professional looking staff, which was lucky because he just so happened to be the only one working who looked like he had any self-respect. Yoga pants, shaved heads, and skin-tight jeans as far as the eye could see. The store was very, very toasty inside, which was nice for about 5 minutes. The staff informed us that they had little to no control over that, which was of no comfort whatsoever. And with no much empty, unused space, it boggled our mind that they didnt have at least a few activities for the children. It didnt help that our device conversion took nearly 2 hours to complete, which left us with little choice but to chase our kids around the store in between hearing very personal information from the employee helping us. Although he was very apologetic and helpful, his attitude turned disdainful by about 30 minutes in as though the difficulty of the bureaucracy was somehow our fault. Frustrating visit for several reasons, but the job eventually got done, so I guess to ATT, thats all that matters, right? Wrong.

Fast friendly service. They even greet you at the door!

Chad was my rep/tech. He was super helpful, polite, and knowledgeable.

The agent seemed like we were bothering her. I will be going with a different provider once my contract is up.

They answered my question! With no problem!

Fine store people were helpful. Just nothing to write home about.

Brian was very polite and helpful5 star

I waited an hour to see the one person I deal with. Left without seeing her. She was still with the same person when I left. I think he was there to stay, had taken coat off.

Staff great

They took care of me

The people there were not knowledgeable.

Service is great!! a little expensive, and had to switch to t mobile, plans were a lot cheaper through t mobile

Needed a new sim card and all is well.

Talk to Daniel. Very informed!!

Went today and stood by the door for 15min while representatives walked past me to help other people. They are busy I get that so I called the store while standing there to setup an appointment. Rather than checking me in since I told him I was standing in the store he made an appt for 2 hours later. I turned around walked out to the T-Mobile store.

Nice people. Always a wait though.

Answers all my cellphone dilemmas.

Great service from people who have answers.

Great customer service.

Charlie was very helpful.