People were really friendly and helpful. There was a price error on the shelf and rather than turning me away they fixed the price for me and were really nice about it. Store was clean and organized.

My husband got left in the dust with a 2 year old in tow while trying to purchase 3 desktop setups because they didnt have the time to answer questions so he just left and went help other customers. Mainly my husband was simply trying to find a good desktop setup that they had 3 of in stock which was apparently to hard for this employee. Everywhere is struggling with good employees or lack of employees but man everything seems to be so much less enjoyable than it used to be. I cant believe any of us used to complain before COVID! Sorry Best Buy you used to do such a good job. Well all get through this with Gods help.

Hard to still find value in Best Buy when most of the items they carry are usually priced significantly less at other stores online. And their pickup program is horrible. I have waited no less than 25-30 minutes every time I have purchased online and picked up in store. Usually the store associate is alone at the counter and always having massive issues finding every customers items! LOL! Every time.So, I avoid them when possible and only go in when necessary.

The store layout is the only positive thing going for this store. Every time Ive gone in Ive spent my entire time in the store without being acknowledged or asked if I needed help. I understand currently under staffing issues but when there is barely anyone in the store that issue doesnt fit. Not sure whos training customer service but they are not doing their job.

BEST Best Buy ever...impeccable customer service and always great selections

High prices, great selection, good staff

Went in to purchase a new cell phone ; the young lady sales person was knowledgeable about the various phones, did not try to pressure me into buying the most expensive phone in stocks. Didnt try the hard sell on an extended warranty. A good experience all around.

Super knowledgeable staff, theyre always quick to help me find whatever I need

Amazing...I love this place, best selection of items & the best prices!The a/c I bought was 80 dollars cheaper than the same model at Lowes!

Whoever they have on the chat lines is rude. Geek squad doesn’t have any of the answers you need when you need them and obviously Apple doesn’t respect Best Buy enough too make sure their customers are getting the products they fixed within a reasonable time.

They have stocked alot of new products and the team here is very friendly and know their products which is good.

Who doesn’t love Best Buy and all of its fabulous glory inside?!? It’s hard to leave empty handed.

I bought several items a few weeks ago The Associate told me I could return my purchased items within a month. I bought a laptop, big screen TV, several cords, and a couple other things. The tape to DVD device didnt work and the camera mount was not worth half of what I paid. So basically Im stuck with a gift card to a store that Im not happy with. The associate at the counter was very nice and empathetic (also busy). She called a manager for me and after taking 10 minutes to arrive, which is understandable to a degree, he didnt even acknowledge my existence, literally. He simply said just give him a store credit and walked away. No nod, polite gesture.....nothing. These items were still in packaging and I had my receipt. Im just so annoyed. Have these guys not heard of Amazon? I was trying to buy local but I doubt I ever go back there.

Purchased a LG fridge/bottom freezer $2699.99 combination 12.28.2019 since installation my fridge is only 1 yr 8 months because of multi appliance purchased received the store discount purchased extra 3 yr warranty, called Best Buy warranty center stating 07.19.2021 now they are sending the 4th technician and I am living out a ice chest. I have learned my lesson shop local who have their own service technician in house. Because here it is08.10.21 and the service and parts not available til middle of September. Called Best Buy in Lafayette La they don’t answer their phones and when they I asked to speak to the manager they do said he is not available . Also yes they were very quick to get the sale and made the delivery in a timely manner but their service is a zero . Susan ArthurToday is 08.23.2021After countless phone calls made by me. My husband finally talked to the Lafayette store manager (his picture and cell phone is on the main entrance wall as you walk in) and our problem was finally resolved weeks later our fridge was replaced today with a new LG. I hope and pray this is the first and last review I will ever have to write.

I would like to thank Jessica for her knowledge, professionalism and friendly wit in making bad situation phone wise for me seamless for me this morning as she handled not only my issues but several other best buy guests this morning before more help came online early today.

Employees were very helpful to finding what I was after and answering questions. Checkout was easy and cashiers were upbeat and very personable.

Love browsing in this store because departments are strategically organized!

I love the pick up and go. In and out.

I was looking for a screen protector to fit my phone. The sales guy couldnt be bothered to help at all and I could not find anyone else. Very disappointing because service use to be good.

They were quick to get my order and staff was super eager to help and super friendly. Despite clearly being underpaid and over worked. No one even had to tell me btw you can tell.

Staff helpful with choosing new iPhone for my mother in law. Staff took their time and very patient.

Best service award goes to Mr Dale in Electronics. He was very helpful and knowlegable

I really just come here to look around. I dont buy anything unless it interests me or catches my eye. Other than that, its a nice place.

Went to best buy to get a card for the little boxes for wifi. Very helpful.

I brought my computer in for a simple screen repair in April. I was told that it would be $300 and it would take three weeks to fix. I received my laptop today, June 24th. A month later than the date I was given, and the cost of repair went up to nearly $700, over double what I was quoted. But the worst thing they did was wipe my computer. I had backed it up, just like recommended and they completely reset my laptop. I lost document and pictures and videos and I can never get them back. Even more, the thing barely works, loading websites is so slow and a lot of times it doesn’t even work. By far the worst experience I have ever had anywhere and I am very disappointed.

Just went in this past Sunday to look at laptops both guys working in the computer area were super helpful, thanks again.

Service at BB is great. However, I needed help with my printer and have geek squad Service. They tried to help me via phone conversation and told me I had to go to the store and they could help me there. Arrived next day for my appointment but was told they cannot fix the printer. Had to buy another printer. Aggravating to say the least. Why set up an appointment if the store cant fix it?

Never had a bad visit in the years Ive gone.

Great customer service, support, I would highly recommend Best Buy

Only place that had the nintendo switch lites after months and months of looking! Kids are extremely excited 😆

Come here all the time, if you love tech you love best buy

David and Jessica were PHENOMINAL at helping me with issues I was facing trying to order (2) iPads online. They made everything right and then some. David even helped me figure out a problem I have been having with all transactions on my cellular account. They go above and beyond to help their customers. 100% recommend!

Decent place, usually clean and friendly. Sales people like to insist you need everything they have in the store, but overall a pleasant experience.

Well kept, geek squad was awesome in explaining aspects of my computer and its programs...the young man that helped me was really friendly and kind in his time...

Love this place. Purchased an air fryer. Absolutely love it.

They had exactly what I was looking for but theyre very helpful from the door so if they dont have it they will let you know if its not in stock they will let you know before walking all through the store for nothing great experience

I brought my new iPhone to Best Buy to purchase a glass protector and have them put it on my phone for me. Clinton was very professional and was very helpful in telling me about the glass he put on my phone which I appreciated. 💯

Great prices and all the employees are ready to help you find the best prices that meets your needs highly recommend

No car stereos there. Pandemic wiped their supplier

I went to buy a power supply for my pc and it was Price wrong. Manger lying say if it was all in the wrong spot they would honor it. Then said we can not change the price. Horrible customer service. I even ask for a discounted price. They said no. Most horrible experience ever.

I gave Best Buy 3 stars because they are low on a lot of stock. I have never been in Best buy where you are not greeted in every department. I had one man try to find an associate just because I was mesmerized over some speakers I was looking at. He had no luck . They are short staffed like alot of people over covid.

Easy shopping and easy returns.

Best people that Ive ever met at Best Buy. Yall are super helpful and patient

If you want your day ruined by someone with a nasty attitude wearing a blue shirt, go to Bestbuy in Lafayette, La.

Been here for almost an hour I have checked in on the scan staff has ignored me and helped 2 people that came in after me this is the worst Best Buy ever and Iam a first responder

Best experience ever. I went to pick up my online order. It was on Black Friday. This store was so busy. Curbside pick up was taking 3 hours or so. After waiting patiently my order was partially completed. After I spoke to a girl in customer service and said I was still waiting. Customer service supervisor I think her name was Ashley came by and apologized for the wait time. She got 2 or 3 employees looking for my items. I was all ready to go in 10 minutes.I just wanted to say thank you very much for the Great customer service!I would definitely recommend this Best Buy!!!

ZERO STARS ISNT AN OPTION! After purchasing my phone and insurance my phone began malfunctioning so I went in and filed an insurance claim. Paid the fee. Received the replacement and sent in the old phone within the time limit as advised and I was then charged the full price for the phone anyway! I have called numerous times and spoken with every single department they have as well as gone into the store and none of them will refund my money or even seem to care. I was hung up on multiple times too. Ive spent countless hours listening to on hold music and cannot get any help. This is sad sad sad!

Older plump man at the front of the store attempting to get anyone who walks in put on a mask but if hes on his personal phone its okay you walk on in with no mask. He also needs to be warned about a little thing called hippa!

I ordered this galaxy alpha laptop at the store and waited and waited, but it didnt arrive. Best buy collected my money and didnt order the laptop. I had to go back to the store to ask what was going on. The insensitive store clerk simply offered me a refund. Distasteful customer service. Wish i could give 0 star.

Sluches were great.

Had exactly what I was looking for. Friendly staff. However they dont have enough staff. I had to go looking for an employee to purchase my tv. Once I found one he was pretty quick and finding the picture I showed him and ringing me up. Guys who loaded my tv were very nice it just took a good bit for them to come out.

Went to buy a speaker, shelves were empty. Finally tracked someone down and asked if they would have any in stock in the back and he said some of them maybe, then didn’t even ask which one I was looking at or offer any assistance. Looked it up on Amazon and it’s $20 cheaper and I can give them my money right now. You lost my business because nobody was willing to help me find what I needed.

They will let you stand there just looking around, never was asked one time if I needed help. Found what I thought was the right item and had to ask the cashier if he thought it would work for what I needed.

Plentiful selection of all things tech, collectibles and accessories. I always feel like an adult kid in a candy store. Having an amicable, tech-savvy staff (all of them, not just the GeekSquad) is a major perk + their ⚜Southern Hospitality⚜ is real. I love this location!

Clean StoreExceptional PricesProfessional Staff

Well blame it on covid but I had to schedule an appointment for someone to tell me they did not have a phone in stock! You cannot call or check online if they have a phone in stock. You have to physically go to the store. I did three times and was told no all three times. No more. Ill go somewhere else. They need to come up with a better system! Wont be going back. I can find one somewhere else.

Absolutely horrible customer service. I was given 4 delivery dates, only 1 was met. I took off from work 2 days with NO DELIVERY and no phone call or other correspondence to inform me of change.Every phone call I was put on hold or disconnected.No respect for the customer!!!Shop elsewhere.

Great great great customer service. They are knowledgeable and offer help but are not pushy

Bad service on explaining products.

Went to pick up order for tv and I need to buy extra tv when asked they said put those in car with their help.and come back when I went back customer service lady and helper guy and delivery guy they all laughed at me because my skin color .and neither one was ready to help, so I have to go ask customer service lady where can I find and finally she said .so rude

Pretty good prices staff very helpful

Quite possibly the cleanest bathroom Ive ever had the pleasure of visiting in any business. Thank you!

Bought a xbox remote from there and it had been switched out for an older controller. Manager said there was nothing they could do about it.. 180 dollars wasted

Kept having to return bluetooths 3 new ones . The stopped working in days

I go to Best Buy for there movie selection, but the selection has been getting smaller year after year. Which is disappointing for someone like myself who prefers physical media over streaming.

Best buy is good the help is good place is organized the prices are fair and with some electronics they have the lowest prices Ive found

Employees were very helpful and attentive! Had no idea what I wanted and they helped me compare and decide.

Great place....just nothing in stock....may want to call ahead if you need something!

Didnt have tires and rude employees

Fast and easy to get what I wanted and had it installed. Very neat.

I am only giving one star because I cannot give zero! I was fraudulently charged full price for a phone after being charged for the insurance claim from malfunctioning phone they provided and customer service geek squad nor Best buy will assist me in getting back my money that was fraudulently charged from my account! I am now in the middle of making a fraud claim through my bank account because I have been hung up on and youve been refused my money back multiple times! Insurance for what?!?!?!?!!

Will here we go.... The store was in disarray at best. The young lady at the door had a piss poor attitude. Half of the inventory didnt have pricing. Other than that.... It was fine

I had a bit of a negative experience at first, then a good employee took over and she made me feel comfortable enough with her patience and explanation that I bought a new phone.

Best Buy was great and very attentive unlike the way I was treated in Conns 2 weeks ago. At Conns! It took the grown man that should have been assisting me 20 minutes before he quit playing with his phone. So I went to Best buy and was assisted immediately. Very nice young man totally listening to what I wanted in a dishwasher! Ordered it! The only reason I gave it a 4 instead of 5 is I will not get it until March. Otherwise VERY HAPPY to shop at Best Buy 😁 ! I will try to remember to RATE MY DISHWASHER!

You tell me, youre the one tracking me!

Technology equipment is my jam!!!! Best buy does a great job in fulfilling my interest

I give you a 3 star for the simple fact NOBODY wants a COX rep to come up to them and try to sling internet like its drugs ... first and foremost COX is the worst internet provider in town ... I would trust Cajun Broadband in New Iberia before I ever use COX

Worst customer service I have experienced at a retail chain. I wanted to spend $600 but the employees were too busy on their phones to even maintain eye contact.

Between 6 and 12 minute wait time on the phone each time I call and minimal help when I do get through.Was calling to see if they will be putting out the new 3080 gpus out on the 17th and she wouldnt tell me if they even received the shipment for them yet. So now I just have to show up tomorrow hoping they have them out...Ive worked in retail and its easy to just take a peek in the back or look up a shipment...Poor service.

They had 2 gateways(modem/router combo) in stock. I order 1 with free next day delivery. They sent an email with order number estimated arrival date etc. Day comes email sent late night saying its delayed. No big deal next day we were off work figured we would just stop by and pick it up. Big mistake. Had to purchase one in store(after paying online) then to be told they couldnt cancel the online order as shipping process had already started. But that was bull**** as the estimated delivery date was for 3 friggin weeks away. How did it go from 2 day shipping to 3 weeks, and why cant we cancel if its obvious to anyone the process hadnt started as its sitting on the godd*** shelf

The sales was very pleasant & helpful was pleased thanks for good service

Showed up at Best buy to pick up our order waited for 2 and a half hours... and they still didnt have our online order. To be honest they have never been on time with their online orders at least for me. What happened to orders being ready within an hour?

The young lady who waited on my wife and I was very knowledgeable about the service we were buying. She also had an awesome attitude. Main Manager gave us hes direct numbers

Always find what I go look for and usually interact with their costumer service personnel and my interactions were great

Curb side pickup was not very easy. Step 1 - 3 😁 Good thing the person next to me got a delivery so I could flag her down to get it figured out. Thanks for your assistance at 9am

TYPICAL BEST BUY EXPERIENCE

The experience was great

Refrigerator delivered yesterday...employees polite but more attention needed in not doing any damage to floors...They man handled the removal and the new fridge (did not use dolly where needed)...Permanent severe scuff marks on my floors in several places...whatever happened to cloth protection. Suggested for further deliveries.

Clemens and Bonnie were very helpful in purchasing a tablet for my son.

Theres less than half of the stock they had formerly

Done an online order. Went and picked up. No one in line but did take guy a few min to find my package. All in all good experience

They didnt have the ability to order the new gen consoles which was a little frustrating but the store was neat and tidy.

BestBuy we go a long way back, I don’t have anything bad to say from the last few trips there to find anything you need staff in the apple department are super nice and helpful

Pick up online order all went well

Still like going to Best Buy to check out the latest electronic gadgets out!

Good electronics. Could have better customer service. Too many employees just walking around.

There was a tech named Dale. If ever you need serious help with finding anything, ask for Dale. I was looking for a specific computer and because it wasnt our on their the shelves, noone wanted to help. Dale didnt stop until he found what I was looking for in the back. Dale went above and beyond. Dale needs to be the manager. Dont leave bestbuy until you talk to Dale. Dale, this 5 start review is for you! Dale you are a life saver and the man. You make bestbuy the best place to go for electronics. Dale for president!

Im really happy to have Best Buy in Lafayette La. I love to shop online or in the store. Staff are friendly and helpful!

Quick service friendly knowledgeable staffThank you

Love coming here they have all kinda of awesome appliances. Ended up with a ninja blender, works great and they even come with a warranty if it breaks they can fix it in store or they will replace it same day, is what the cashier told me.