Once we dropped off our Suburban not only did the service department troubleshoot and fix the issue but also found other issues and fixed them. I work all the time and my wife has to depend on her vehicle. Now we also have a dealership that we can trust. Top notch service! We are extremely satisfied!

Polite interactions with the staff. Timely reasonably priced service. Will plan to come back for my next service.

Dealership made doing a courtesy trade and financing super easy. Financing department explained all the warranty information thoroughly and answered any questions that I had and actually knew the information they were saying unlike other experience at dealerships. The vehicle delivery with the shortage went as expected with delays but when the vehicle arrived it was quickly prepared for us to pick up! Great turn around to get the vehicle to us.

I brought my 2021 LT Trail Boss for first complimentary oil change. Your staff members were very courteous and professional. As far as the work, I noticed an oil leak after driving it to MS that weekend, and found that the oil filter had not been tightened completely and was leaking oil. I returned when I got back to Lafayette, and the service department rechecked everything, and thankfully all was well. But, Orin and his colleagues in service department were awesome to deal with - courteous, professional, and engaging!!

This dealership by far has the worst service department I have ever dealt with. My service associate has the personality of a tick. No one seems to know any information about anything going on in the shop. 1st thing, they did not type in my company name correct. 2nd thing, no one ever answers the phone, always goes to voice mail. 3rd thing, if you are working with a fleet vehicle and there web site is not working, pick up the phone and call them instead of waiting until the driver calls you wondering why the work has not been submitted for approval. 4th thing, I hope no one ever ask me why I never bring my personal car back to where I purchased it, we dont have all day. I could go on and on, tomorrow will be 3 weeks that my van has been in the shop.

I dropped my car off to have the ac fixed. It was finished within 2.5 hours! Everyone was so kind and the experience was easy!

Quick and efficient. Very knowledgeable, s.ooth transactions. Taylor Robertson exceeds personal satisfaction

Matt Miller was my salesman and he was such a great guy. He went above and beyond and made me very comfortable shopping for a car at their dealership. I have already told my friends and family about how much of a nice guy he was. I would not only recommend Matt as your salesman but also recommend Service Chevrolet Cadillac dealership as a whole.

I was more than a little nervous about sending my wife down there from Mississippi to buy a used vehicle without me since I was unavailable that Saturday. She was excited to find exactly what she has been looking for for a year! The Tahoe was exactly what they said it was, and they went to great lengths to send all of the pictures that I requested of minor imperfections that were present. They were nice, and the transaction was pleasant. After looking the truck over when she got home, I couldnt be more pleased. Highly recommend.

The entire experience was good. I knew what I wanted and bought it while it was still in transit. Mr. Chuck Voorhies was amazing. So patient and kind. I was exhausted the day I signed the papers and he worked so hard to make sure I got all the rebates I should. He worked a couple hrs to get me the rebate from GM for being a nurse. He is the kind of salesman you measure others against. No high pressure selling. Wanted to make sure I was satisfied. Would definitely recommend him .

Staff was friendly and knowledgeable about the vehicle we purchased! They had everything ready when we got there so it took minimal time. Very satisfied!

Enjoyed working with Kindsay Broussard. The overall shopping/buying experience was great. Everyone was professional and extremely helpful. Easiest car buying experience ever.

Roger did a great job, Otis helped us become familiar with all of the functions. We are pleased!

One of the best car buying experiences I have ever had. Bradley Vice my salesman was awesome he was very patient and friendly and got me in the vehicle that I wanted. Very smooth and easy transaction. Definitely recommend this dealership.

I pulled up to the dealership and shortly after me a caucasian man pulled up. The service man passed me up, not evening greeting me and went straight to the caucasian man. I then told him I was here first so he said okay sarcastically and gathered my information, then went over to caucasian man and put his car before mines. I bought several cars and been servicing my vehicles there for over 15 years but Im done‼️

The staff was great!!! My visit started with an extremely informative showing of all the options available. Initially, I had not planned on purchasing a car, but left with a new vehicle that my wife and I felt great about. The employees made me feel comfortable and gave me the best information for me to make a informed decision. I was not pressured or felt as if I had to choose a car that day or even with them and this went along way in my comfortableness to make a educated purchase based upon the data and facts alone.

I have been very satisfied with quality and fast service. I call the service department “the A-team”. I have been purchasing my vehicles with Service Chevrolet since 1975 and will continue to purchase and service my vehicles with them.

Extremely easy to deal with, no pressure was put on me, both my sales person and the finance manager were great. Overall a very easy experience.

All employees were so nice and all ask if I needed anything. Waiting room was very clean and comfortable.

Service was really good, however, how is anyone going to buy a new Chevrolet if you dont have any on the lot. I know there is a chip problem, perhaps we can start making those chips in the US and then you and me and everyone can enjoy that new car whenever we want.

Back in March My car buying experience was seamless ! Taylor Robertson is the best and should be your GO TO for your every need !Fast forward to this week and I was due for my first oil change service and Jovon made sure that I was taken care of and that it was done in a timely manner. Thank you!

Macie was very in touch with me throughout the buying process. Paperwork was ready when I hit there. I was in and out in 45 minutes. Love the friendliness of the whole staff. They walked me through every feature of my car before leaving the lot. Thanks again Macie Thibodeaux.

This was not my first purchase with Service Cadillac and they of course did not disappoint. The top-notch service they offer is untouchable. They completely catered to us on every level. At first, we were going to have a car delivered and they did everything possible to make that happen before we fell in love with the one on the showroom floor. Taylor, our sales person was very knowledgeable about the car and gave us great detail about the features each car had to offer. In the end they allowed us to test drive the one on the showroom floor which of course made us feel very special. Kevin, the sales manager did an amazing job making the numbers work for us and answering any and all questions we had. Teddy, the finance manager made the signing process easy and smooth. In the end we are very happy with our purchase and I am sure we will be back in the future. Both Taylor and Kevin checked in with us the day after our purchase to ensure we were happy with everything and we were enjoying the car. Thanks to Service Cadillac for another amazing experience!

We were on a limited time schedule and the staff made sure we were in and out as quick as possible.

Matt Miller is my salesman. He worked endlessly to find the perfect vehicle for me. I highly recommend not Matt and Service Chevrolet to anyone that is looking for a new or used vehicle.

Everything went smooth and everyone was a great help to get it done.

I’ve purchased 5 vehicles from service and have had great service till now. I dropped my truck off on a Monday for a repair, it sat till Friday without being looked at . Picked up Friday afternoon for weekend so yes I could drive my vehicle so if I would’ve been told to bring back following week that was ok but they left me without vehicle for week. Then I bring back on Monday and call to find they ordered part for Tuesday and won’t be repaired till Wednesday. I love my truck and this really put me in bind cause I use my vehicle to pickup supplies for my job. Had to borrow fellow employee car to pickup parts for emergency repair. To end my wife is looking for new vehicle and after seeing this service she is looking elsewhere. Just not happy.I finally got my truck back on Thursday and went straight to Local Ford dealer and traded it in. I’ve been a Chevy man since my 20’s. I’m trying something new and different.... Bye Bye Chevrolet

Had trouble with the battery on my Tahoe a year ago. Instead of changing the battery out, which is what I was told they done. They charged the battery & gave it back to me to get me outside my warranty. When I brought it in again for the same problem & now out of warranty, the battery had to be changed costing me $240. I think I was done wrong & I am very dissatisfied with the outcome.

Dameyon was an absolute breeze to work with. He made sure that all my requirements were met and then some, all while having lots of patience with me. I was able to handle just about everything over the phone which was wonderful since work doesn’t allow me much time to sit at a dealership. He didn’t try to push me to buy something I wasn’t comfortable with.

Blake Boudreaux was excellent from start to finish. He was easy to work with, very professional and very knowledgeable. He made this an enjoyable buying experience. It’s obvious Ms Sissy Patin leads an outstanding sales staff.

Blake was very calm and not trying to push anything!

Nick is so helpful. Answers all my questions, and always delivers great customer service.

This was truly the easiest car-buying experience I have ever had. Brad and Teddy both took exceptional care of me, making sure I had everything I wanted! Would definitely recommend!

I went in for a sample oil change and got nothing for my time. When I asked my service advisor to check the status of my vehicle because it had been over an hour, he told me he was at lunch now and would check on its status afterwards. Needless to say after his lunch he checked on it only because I was asking. All that said and 2 1/2 hrs. later my oil was never changed and I was over an hour late returning back to work.

Bradley Coach Vice made the process seamless.

My husband’s experience was awesome. The salesman, Matt Miller, went above and beyond to make my husband’s purchase to go smoothly. And Ladies, Matt is extremely easy on the eyes👍

Brad Vice was spectacular. I wasnt not confident in myself that I would get approved for the purchase of my 2021 Chevrolet Trailblazer. And Brad Vice worked his magic and got my in my new vehicle. I am extremely please. With the service I received all the way around with the team at Service Chevrolet. With me being handicap I was not rushed for anything and was even offered bottled water. Which in my situation was very much needed. I want to give many thanks to Brad for his service and the guy in finance which I hadnt caught his name but was very helpful and explained the benefits of getting the extended warranty. This was the first time I have ever bought the extended warranty on any of the new vehicles I have bought. And this is my fourth brand new vehicle Ive purchased two of which was bought at service Chevrolet but in the old building on Cameron St. Thanks again for the service. I will be back in years to come.

Took almost 2 weeks it is still in the ship, the air went out in my Escalade and when I went to pick it up the air was not fixed and they somehow left my sunroof open in the rain and the inside was soaking wet. So needless to say they are supposedly doing the best they can to fix everything and if not, they will replace what they screwed up or I will sue…I have an attorney on standby….do not recommend this specific dealer!

From the first contact with Rhonda, to signing everything with Denise, to Mr. Otis sitting in the car with me going over the bells and whistles, everyone I worked with on this vehicle was phenomenal! A smooth, quick deal that I couldn’t be happier with. Thanks so much, Service Chevrolet! Next time I’m shopping, I’ll be coming to you first!

We got our truck with no hassles and our salesman was wonderful.

Terrible service. My work truck has been there for a week and still has not even been looked at. Truck has 29,000 miles on it and transmission is leaking it’s under warranty but they say there are 5 other trucks in front of me. I plan on picking it up tomorrow and bringing it somewhere else

From the first time I called all my questions were answered in a timely manner. The truck I wanted was located and set up like I wanted it.

The salespeople are all so very helpful there. Dylan walked me through every step of the way. He took me on test drives and was always very courteous. He made it easy to purchase a vehicle.I am overly satisfied in all aspects of the vehicle purchase.

Rob Mayeux was my salesmen at Service Chevrolet. I drove from Florida to Service Chevrolet because of the professionalism that Rob displayed on the phone. From the moment we started this deal I was treated with respect and professionalism. I purchase a new truck every 1.5 years and this by far was the easiest truck buying experience that I have been involved with so far. Teddy in finance made the paperwork process seem like no process at all. He gave me what I needed to get for my truck and got the note BETTER then I thought it was going to be.

Mr. Roger was excellent and made the process a breeze.

Mrs Lisa was very informative about the vehicle I was looking at. She talked about the cars features and also answered any questions that we may have had. She was prompt when talking and or messaging her about the car. The dealership was clean as well as the bathroom. We were even offered refreshments!

Matt did a great job at finding my family just the truck we were looking for!

From the management to the salesman everyone was very nice and helpful

I could not be more pleased and satisfied with my experience at Service Chevrolet. My sales person, Lisa Bianchini, was able to locate the exact truck that I had been looking for. She was very helpful in answering all of my questions and made the entire buying experience pleasant and professional. I never felt pressured in any way like some dealers do. I would highly recommend both Lisa and Service Chevrolet to anyone looking for a new vehicle.

Dylan made my purchasing experience very easy and answered all my questions. Everyone there made my purchase very easy.

Dylan was very patient and friendly and Mrs. Denise in finance helped me out tremendously! Best dealership ever!

My salesmen Roger was awesome and the women in finance was very helpful and knowledgeable. I am very pleased with my experience and plan another visit soon!

So far Five Stars and David, one of the service guys, is just amazing. We had to drive from Alexandria because Walker GMC doesnt perform Chevrolet warranties, and Southern Chevrolet is just beyond horrible! So, here we are, in Lafayette, and the truck is being well taken care...so, no matter where you are, its definitely worth the drive!

Jackie was very helpful, and I will definitely reach out to him for my next purchase

From the moment we pulled up to pick out our new car, to being greeted by the best salesmen (BLAKE B) weve ever worked with, to getting financed with ease, and now to get our car fixed quickly so we can get back on the road, we will never shop anywhere else. We are with Service Chevrolet for life. They are truly the best at what they do in all aspects!

I think I have already done a review but I can’t recommend this place enough. Living in Lake Charles I got a mail in my tire from debris. Went all over town with no luck on getting it fixed. One call to Service and they got me right in. This business truly is all about customer service. I won’t even waste my time in Lake Charles again. It’s worth the drive for the quality customer service I get here. Keep up the good work Service!!!!

Brought in my truck to auto body repair for an insurance claim. The people were nice but no one updated me about my vehicle. I had to call every few days to find out what was going on . Their estimated time frame for it to be fixed doubled. This caused a big inconvenience.

Everything went great and as discussed. I’m very satisfied and a proud owner of your new 2500 HD.

John Prejean and the rest of the staff were very courteous. The service was completed quickly and professionally. I have been taking my vehicles to Service Chevrolet since 2009 and have always been completely satisfied with the work performed and the way I was treated.

Ill give them a 5-star rating. I had to drive 6 hours from Arkansas for a specific truck. It was ready when I got there even after hurricane Delta. Every feature of the truck was explained very well and all my questions were answered without hesitation. I was left standing around for a few minutes here and there, however the number of customers at the complex was the issue. Overall, I have no complaints at all. I would definitely deal here again if I didnt live so far away. Thanks Brad and Otis.

Macie is very helpful and easy to work with getting the right deal for us! She is very knowledgeable and friendly. She took care of all of her needs and answered all of our questions. I will recommend Macie and Service Chevrolet to friends and family. We love our our Tahoe and we have already planned a road trip!!Thanks Again Macie!

I had great experience at Service Chevrolet and with Rob Mayeux. Rob made my trade in completely smooth and so easy. I didnt think I could get a brand new vehicle being upside down on my loan, but he made it happen and I am even paying less monthly! Very satisfied with my purchase and my experience.

DO NOT RECOMMEND. I had an appointment scheduled for a simple oil change so I figured it would be quick. Other places have it done within an hour so after the first hour passed I checked to see if my car was finished. Nothing. Second hour passed and car was still not finished. About three hours later, I was informed my car was in the shop getting the oil changed only because I asked. There is no reason for an oil change to take so long and if it does at least communicate to the customer within a reasonable time frame so they don’t have to stay around waiting cluelessly as to what the status of their service is. Never returning to this location and I DO NOT RECOMMEND.

Everyone greeted me cordially. Bob was my serviceman. He was very professional and courteous. Very pleased with the handling of my car and business. I also overheard him speaking to another client out of my sight, I assume by phone. His speech and demeanor was very calm, professional and gave very clear explanation of situation and what to expect. I was extremely impressed with his care. I would give him a 5 star rating.

We had Lisa as our salesperson, and we absolutely loved her. Now that the deal is done the service dept has drop the ball terribly. On two incidents I have had to call the Chevy service dept., I have had to leave a message then turn around and call a leave a second mrssage before getting a response. Then once you get a response its like you are just another vehicle not a person. They forget to put you on the calendar for work to be done so no parts are ordered nor no loaner had been held on the side for you. This is my second Traverse and my third Chevy in the last 6 years. My Chevy Trax and my first Traverse was bought at Courstey in Broussard and when you called there they knew who you were and what kind of vehicle you drove. Service Chevy you need to step up your game.

I have to hand it to the guys over at Service Chevrolet. I drove four hours from Alabama to come look at a used car and they didnt waste my time or try to haggle. They stuck to their guarantee over the phone about the condition and price they would sell the vehicle for. They also called my DMV and got all the taxes and fees calculated, so that I didnt have to worry about coming out of pocket for tons of money when I went to register it. They sent the paperwork quickly and even sent a check to cover any unexpected registration costs! I didnt pay a dime to register the vehicle. Shout out to Colby for letting me check out the vehicle without being pushy or trying to talk me into it. Would drive 4 hours again!

Joe did everything I ask of him. He was attentive to my questions and needs. Finance was a smooth process as well. Great experience.

Greasy mechanic hand prints on my door handle and window frame on door.

Second Time Customer! Great Experience! If your looking for a vehicle Service Chevrolet is the go to place! Ask for Mr. Roger Cerda! He will stay on top of everything and make sure you get exactly what you are looking for! He is Professional, Straight Forward, And answers every question truthfully!

Arrived for my service appointment and was greeted by Oren my Service Writer. He was very friendly and helpful in getting my vehicle worked on and providing a loaner while they worked on my vehicle. Everyone I came in contact with treated me like family and was very professional. They completed the work on my vehicle sooner than I expected. I had a very pleasant experience at your dealership.

I was blown away with how my family wasnt just treated like were just another sell waiting to happen. Between ms. Macie and ms. Lisa being able to answer our questions and have an overall down to earth experience where they did what they could to fit in the budget i asked for

I was very satisfied, Dylan worked very hard in helping with my new trailblazer. definitely will return for more cars in the future

We are on our 5th vehicle from service. Damion is the best salesman in the market. Always a pleasure to go there.

There was a mixup about vehicle that I was buying for my grandson. It was a considerable amount of money difference. I was impressed by Service Chevrolets commitment to stand behind what I had been told by the salesman and complete the purchase anyway. That spoke volumes to me about their commitment to customers having a good experience buying from them. I also was impressed that they had one of their service managers come sit in vehicle to explain all dash controls and to set up on On-Star for months free service. This dealership went beyond the norm to make buying experience as good as it could be. Kudos to the management of the dealership!

Absolutely terrible customer service now!! I’m not sure what has changed the past year in their service department but it’s horrible!! I have been calling for the past 6 weeks trying to get my Tahoe in for them to fix a faulty DVD player that they installed in February. I can’t even get a call back!! I have left multiple messages on different service advisors voicemails and they will not call me back. It’s really aggravating knowing that I have purchased 3 vehicles with them and I’m currently looking to trade this on in but I guarantee I will never purchase from them now!

Chad Washington was wonderful. He took the time to show us what everything that was on the lot and then showed us what was coming in. He sped the whole process so we did not have to wait too long.

The service here is top-notch, from the personnel in the body shop office to the people who did the body work on my vehicle...they all did an excellent job!

Everyone was so nice and helpful. Roger was a pleasure to work with. I would definitely recommend him to friends and family.

Rob Mayeux really went above and beyond to make the buying experience smooth and painless. He was easy to work with and kept a smile even though it was through a mask. I would definitely recommend him and Service Chevrolet to my family and friends.

My sales representative Blake Boudreaux was awesome.He was always responsive to my questions when I would text him throughout the 10 month wait for my car. I very much appreciate the service that he gave me. I look forward to my relationship with Service Chevrolet in the future.

Ms Lisa was great and everyone I dealt with was very accommodating. Purchase was easy and they had everything ready beforehand and I was out of there pretty quick. I’m satisfied

They towed my truck in same day for service estimate. Frank is a very straightforward and honest man! So glad I chose Service Chevrolet!

Ask for Bradley. He is so helpful. Excellent service!

My sales person, Lisa was absolutely great at helping me get what I needed

Things never have been the same, I guess, since they forced Mr Goodwrench into an early retirement. I was under the opinion when I purchased the vehicle I was getting a full coverage warranty. Not the price is just going to be what it is coverage policy. They took absolutely no ownership on their end for the contract that I signed on their letterhead, with their employees, in their building, to buy their car. Sales manager told me,the policy never actually states when the services will be rendered. After having to wait 7 hours for a tow truck, and then for them to not have any tires in stock for a vehicle that I purchased with them and that they currently still sell. Whole ordeal took three days. But hes right, the sales manager, there isnt anything in the policy that states when they have to provide the services. So I suggest purchasing a tent and maybe a sleeping bag along with your extended warranty. Then they wont check you out if youre on the phone. As if you dont have a life, and the things you need to get done arent important. Were not in fifth grade. Youre not my teacher, I know its rude to be on the phone while youre trying to check out. Its even ruder to have a policy like that, like you did just sell somebody something that cost five digits. Until they start paying my phone bill I dont find it right for them tell me where I can use my phone. I wasnt going to make a post until that that girls smirking while saying,we can help you as soon as you get off your phone. well thatd be at first.

Dylan Buller did an excellent job as our salesperson, he was knowledgeable and friendly during our very enjoyable sales process. Mr. Buller included my wife in the discussions and made her feel like she was a part of the purchase transaction. Our entire experience at your dealership was exceptional.

We met this guy named Dylan...very friendly and funny. He was helpful and patient. I was cool. Made the whole process less tedious

Waiting area comfortable. Friendly atmosphere.

Engine still coming on and know one answers the phone

Very friendly and informed staff

Very helpful and straight to the point. No highballing and working the system.

Blake Boudreaux made us feel very comfortable from the beginning. We did not have the typical haggling experience where I felt like we were having to fight to not get taken advantage of. Blake was very transparent with us about everything

The salesman was nice and friendly and even included my son in everything

Amazing, just like always! Especially Steve Latour! He is so extremely helpful and polite. What an amazing worker!

I drive from Alexandria, La. to Service Chevrolet at Lafayette — well worth the miles! Always treated VIP

Macie and Service Chevrolet made my car buying experience a great one. Got a great deal, fast and convenient as well as very friendly service.

Fast friendly service very satisfied

Blaine Williams was amazing. i would recommend him to anyone.

A huge “thank you” to Matt Miller and the team at Service Chevrolet Cadillac! Whether you’re shopping new or pre-owned, Matt will take the best care of you. He’s attentive, friendly, and truly happy for each of his customers when they drive off the lot. My husband and I came by on a whim almost 3 years ago and left with my “mama mobile”- a certified pre-owned suburban. Then, Matt helped my husband bring home the truck of his dreams last summer. Finally, we finished out our 2020 at Service, trading in my old suburban for a new one on NYE.You know that saying “if it ain’t broke, don’t fix it”? Matt Miller and Service Chevrolet Cadillac are doing things right and we’re happy to be ‘three-peat’ customers.

Among all the work they did to my car, they only charged me more than $600 just for the headlight of my car. But apparently they did not buy a new one and try to polished the one that was all scratched because i can still see scratch marks. And everytime i call they say they will call me back but they never do