We are very disappointed with the quality of our custom made Bassett furniture. We’ve only had it for 3 years and the cushions already look worn and saggy. We also recently developed a squeak in the sofa. The Lafayette store manager was very rude and condescending. His suggestion was to fluff it up because we were sitting incorrectly. This is not acceptable after paying a much higher price for advertised quality. We previously had a set for 15 years from a different chain store which had it not been for changing my decor was holding up quite nicely. Our friends and family have also commented on the poor quality of this Basset furniture. We regret this purchase.

The Lafayette manager Brian was extremely rude and we were told to take our money somewhere else. I’ve never been treated like this by any store for a mistake that was on their behalf. It’s unfortunate that they treat customers this way. Spend your hard earned money at a store that cares about the customers.

Annette at Basset is great to work with! Excellent designer!