Service was great. Kevin was really nice and answered all our questions. Getting a video of the services provided is a nice bonus. Thank you.

Service rendered on time. Kevin is extremely friendly and courteous We discussed my concerns before the work began. He also checked in with me while the work was being He also made sure that I was satisfied before I left the service department. Thanks again Kevin

My experience with Moss Motors Service Dept have been very positive . The employees i have dealt with in person are Doug and Kevin who have both been remarkable . I feel good about my future dealings with Moss Motors BMW .

Pulled in to make an appointment and they fit me in that day. Did a great quick service and inspection. Provided video of the inspection showing the items they checked. Wish more service departments did this. Would recommend.

Worked with Chad Trotti to order my new BMW. He is very knowledgeable about the product features and is patient through the whole ordering process even when I was a bit indecisive about which model to get. Through the whole process he was communicative with updates. Not pushy whatsoever and would highly recommend

Not a good experience!!! I’m from out of state working and had problems with my X5. I took my car to an independent foreign car repair mechanic first. He did what he could but didn’t fix the problem. I then took it to Moss and they had the car for over a week and didn’t communicate with me very well. I asked my service advisor to take the tire out of the back storage area that it was trash and the parts the other mechanic had left so that y’all could see what was replaced. None of that was done and all my glove compartment contents were shoved in the passenger door. You disconnected something because my radio hasn’t worked since I picked my vehicle up.I have left the service advisor a message but no call back. Thanks Moss for screwing me over while I’m here helping rebuild your community after Ida!

Customer service was great, they made my morning 🥰

Great service! Kevin was very pleasant, accommodating, and thorough. Enjoyed my experience and my car issues are all solved. Thanks!!! Extremely pleased!!

The service manager is a man of his word and sticks behind what he says.Roughly 6 months ago he promised a free oil change due to a mishap not only did he clear the mishap up but 6 months later he remembered and stay true to his word about that free oil change.Its the little things that matters thank you Moss Motors and thank you to the employees who worked there for doing a diligent job In a time of a pandemic.

Good and friendly people in the service department highly recommend

I am completely blown away with the Service process. I love the communication by text, and the video from the Tech was really impressive!! This really solidifies my choice of choosing Moss BMW and you!! Thanks!

I was assisted by Douglas and he was so kind and helpful. I had my 3 yo grandson with me and Douglas took the time to listen to him and even understood every word he said. MM is lucky to have someone like Douglas! Thank you, Douglas, for your excellent customer service and for being so kind☺️

Chad and the team at Moss Motors BMW were amazing. They helped my husband and I find the perfect car for us while navigating the chip shortage. The entire process was smooth and painless. We will be repeat customers for sure.

Kevin Boullard from Moss BMW Great customer service highly recommended. They stand behind there work reasonable prices. Thanks for the great service

This will be our third BMW that we have bought from Moss Motors. Our loyalty to the brand is in addition to how much we trust and appreciate the exceptional salesman, Chad Trotti. I was so excited to work with him again and pick out my new dream car, the 540i.

Coury Moss and staff are true professionals and they helped me make this purchase effortless. If youre outside of Lafayette, take the short trip to Moss. Its worth it!

Recently took delivery of this ’19 M5 Competition from Moss BMW. After searching nationally for months for a very specific M5 in pristine condition, at a fair price, I found this car. Robert Ray and his staff were responsive and professional from the start. It is somewhat daunting purchasing a high end (black) performance vehicle sight unseen. Robert and his staff answered every question honestly and accurately, provided all history on the car and sent multiple photos and videos. My purchase experience was straightforward and painless. There were no surprises or hidden costs. The car was delivered to me in South Carolina exactly as promised and depicted. I cannot recommend this dealership and their folks enough !!

From the minute we walked into Moss BMW the service was amazing. After our purchase we still received superb treatment by the staff. I really don’t think I’d go anywhere else!

The service department is quick, responsive, and thorough. Kevin had me in and out quickly and was a joy to work with.

Michelle was great from start to finish. Very very pleased!

Very professional experience with Chad Trotti. Quick and to the point communication, did not waste my time with any back and forth- I made an offer that was acceptable to me and he got it done. Thanks Chad!

Best Service around! Gotta love Kevin the service advisor and Aaron the service manager! Always a huge help!

Very friendly and communicative. Did a great job going above and beyond with my car

Such a smooth process & purchase!! Michelle Newland was very informative and professional!!!

Good customer service. Everyone was super friendly!

My service visit to Moss Motors remains exceptional. Everyone seems genuinely interested in making sure my stay is as problem free as possible. Great all around staff.

I took my car in to diagnose a noise and it took them 3 days to let me know what the problem was I never received a call to let me know what the issue was. I had to call to get the diagnosis. I also had to call to get updates on the repairs. They found a problem that they claimed it was overlooked from previous work that they did for the previous owner which, thankfully, was still under warranty. This repair work took another 7 days. 10 days total in the shop.... Sadly it was an 11 yr old car and with $10000 in estimated repairs. I had to get rid of it and bought me a new car. Will not buy a BMW again!

Amazing service; Doug was very professional, helpful, clear, efficient, and timely. Thank you.

Moss Motors always takes great customer care whether it’s a service call or new purchase. Robert & Michelle worked very diligently on my lease renewal. With inventory low and Covid complications I had to wait for a part to come in. In the meantime they still did my trade in December when it expired and provided and delivered me with a Dealer vehicle until my new car was ready. This was most appreciative since I was affected by 2 hurricanes in Lake Charles ....they went above and beyond for me!

Thank You, Moss!I was visiting family in Louisiana from Texas and my vehicle would not start. I spent three extra days in Louisiana with family while waiting for my vehicle, Moss continuously communicated with me throughout this ordeal and got my family and I back to Texas safely, along with refunding trip interruption fees.

Moss Motors service department fit me in on short notice even though I live in Colorado. Circumstances left me needing an oil change before driving home and they stepped up to the plate to help. Friendly people. Comfortable waiting area. What you would want from a BMW dealership!

Service is excellent Kevin the service advisor manager was friendly and the manager of BMW Robert Ray was a professional man. I recommend to buy a BMW from Moss Motor, good service, good deals.

Excellent sales force & credit department. Been doing business with them for years, and will continue to✔️ Thank You Mike, Robert & Richard..We Love our new 530i. Drives like a dream!

Absolutely brilliant service. During a drive from Houston to Florida on a Friday night we got a nail puncture on a run flat tire. I stopped repeatedly to fill it up hoping to get to a town to fix it. We found one further down i10 which was Moss Motors in Lafayette and called them advising the situation with an ETA of 5:57pm. They stayed open for us, got the tire switched out and back on the road. With a young family and dog onboard waiting on the side of the road and spending a night at a motel wasn’t top of my agenda. They were so friendly and the dedication to customer service was fantastic!

I wasnt here to buy a car today, but needed some information. One of the salesman named Adam was super helpful, professional and courteous!! The dealership was beautiful and had plenty of new and certified pre-owned BMWs. If I had been looking to buy, I would absolutely have given them my business!

Moss Motors was great in accommodating me when I had a recent flat tire. As soon as I noticed the flat tire, the service department instructed me to come in immediately. My car was ready in less than two hours. Fortunately, I have a wheel and tire warranty, which covered the repair completely. I fully recommend obtaining a wheel and tire warranty on any car with low profile tires. Thank you Moss Motors for being a bright spot in a dim 2020 year!

Robert Ray, Mike Robair, and Richard Foard are stellar in their teamwork! Great attention to detail and customer service! We appreciate Moss BMW and Staff!

Half of it looks abandoned. Staff is nice

Same exceptional service that we have always enjoyed at Moss BMW, our service advisor Kevin takes great care of us!

Moss BMW and its Service Advisors Kevin and Eric have always gone above and beyond my expectations with personal one on one attention and provided fast and friendly service. Certainly 5 Star service!!! Thanks!!!

As always I had a great experience!Thank you Moss BMW for your attentiveness and great customer service.Trustworthy and quick!Kevin and Aaron are the best.

I purchased a series 5 from Moss BMW, The salesman was Adam Bernhardhe was a vice person to do business with. Looking forward to be a loyal customer to Moss BMW.Thank you so much FOR EVERYTHING.

Friendly staff, loved the video report of the inspection of the car and the details provided.

The service was excellent. Kevin and Chris kept me informed in the process of fixing my car.

Thank you to Moss Motors and Chad Trotti for helping me turn an unfortunate situation into easy and enjoyable first car buying experience!I’m so happy with my new X3!

I have bought several cars from Moss BMW. Once I purchased a car at Moss BMW, I could not even think about going to another dealership. Amazing selection of high-quality cars, no pressure sales and incredible customer service. Chad Trotti is a very knowledgable sales professional. The Service Department has always provided excellent service. I just can’t say enough positive things about my experience with Moss. One positive purchase experience may be a fluke, but every time I purchase a car, I get a great customer experience. I don’t know how you do it, but keep up the good work Moss BMW.

This was my first scheduled service for this BMW. Everything went smoothly and easily, from scheduling, drop off, updates and pick up. Doug answered all of my questions and provided updates. I hope it continues to be as easy and pleasant in the future.Thank you Doug and André.Thank you Kim for being so efficient and pleasant, and answering my questions during scheduling.

Quickly knew the issues, which were fixed quickly.

I had a blow out on a Sunday before a two day holiday and during a freeze. It was very frustrating! When Kevin came to work after the holiday, he kept me abreast of the status of getting a new tire. It took 5 days for the tire to arrive from Dallas because of the cold icy weather. Levi’s was courteous and nice. As soon as my car was ready he let me know that I could pick it up.

Brought the car in for routine service/inspection. Treated with the highest level of professionalism.Kevin and the entire Moss BMW service crew did an excellent job of seeing to any questions and having back on the road as quickly as possible.

Highly recommend Moss Motors BMW. They went out of their way to make our buying experience special, custom to our needs, fast and accommodating. Salesman Van Gardner is a 10/10 for customer courtesy and making the impossible happen!

Great buying experience. It was a pleasure dealing with Van and the other crew at Moss BMW.

Doug in service was awesome. He went above and beyond in making sure our issues were resolved. Will definitely use moss motors Bmw again

Dropped off my mini countryman, spoke with service representative about my desired work. Service representative was fully transparent and remained in touch throughout the repair process. Repairs were timely and professional. Will absolutely be returning for future service and scheduled maintenance.

The staff was very friendly and the service was professional. Great work!!Thank you

I was very happy with the service! 🙂 Mr Kevin was very helpful and nice.

I would like to thank Kevin Boullard, Jr. & Douglas Boutte for all of their help! They went above & beyond to make sure I was informed of everything that was wrong with my car & taking the time to bring my car to Community Honda to have it fixed.

My experience is awful. I don’t have much of a choice because This is the only BMW dealership in Lafayette. Service is terrible they have had my vehicle for over a month!!!! I would not recommend bringing your vehicle here at all. I am tired of being jerked around, the story constantly changes and they have no idea when my car will be ready. This is ridiculous!!!! None of it makes any sense DO NOT bring your vehicle here, DO NOT!!!As soon as I get my vehicle back I am getting rid of it. Too many problems with BMW and I refuse to ever bring my vehicle here ever again!!!! 😡

The team here was great and provided excellent service. I will definitely be a repeat customer.

Kevin is amazing. BMW service is top notch!

Great consistent service!

I had an airbag recall and set an appointment for my son to get our car serviced. The appointment took around 30 mins, as expected, and the Moss BMW service team was friendly and professional from the appointment setup through delivery! Thanks for a great experience!

Very pleasant experience. They had the car I wanted and was able to get a fair deal. Very friendly staff.

Awesome, they dont pressure you into buying a vehicle. You want to purchase it on your own. The sales experience is like no other. Van is the man to see about your new vehicle.

Excellent service from Moss Motors BMW, as usual! A big thank you to service advisor Andrew and the entire professional team at Moss!

The service department was very accommodating and friendly. Kevin was very helpful as always. They solved my problem quicker than I expected.

Great service and friendly staffs. What else can you ask for?

My customer service person (Kevin Boullard) has been very collaborative and proactive looking for assertive solutions, I really appreciate his support. Please let him know about itThanks for your outstanding service as my car has needed extensive serviceGualberto Largo

Andrew in the service department was extremely polite and honest with me about my services! My repair was a defective part that was replaced 6 months earlier. They could have lied easily about this and taken advantage of me as I was completely clueless! Instead they told me it was defective and replaced the part COMPLETELY FREE! I am so thankful to have someone I can trust completely to repair and upkeep my car! Thank you Andrew and Moss Motors!

Pleasure working with Doug in service. Great people at Moss Motors BMW. Although my mirror broke after I brought my car in, not sure if they broke it or if it was a coincidence.

On my trip from Houston to New Orleans, the low oil level warning came on in my 2016 X3. I stopped by Moss BMW in Lafayette to have it looked at, and the service I received was outstanding. I let them know I had a meeting later in the day and they took my vehicle in and checked it out immediately and had me back on the road in less than an hour. They didn’t charge me for this, and even gave me a free extra quart of oil, just in case I had further issues down the road. It’s service like this that makes owning a BMW an absolute pleasure and I highly recommend Moss BMW!

Speaking with Robert made this purchase very easy. I was able to completely complete transaction remotely. My new BMW X5 was delivered defect free. I cannot express enough how helpful Robert Ray was. I will surely purchase my next BMW from Robert @ Moss.

Love the BMW Service department. They go above to help out the customers!

My 2nd experience with Moss Motors was extremely better and I contribute that to my sales person - Michelle “BMW” Newland!Michelle is passionate about her job and she genuinely cares about customer service.I felt like I was her only customer during my process.Thank you Michelle for being a sincere person. I will be back again!

I have a 2016 BMW X5 I35s that is a few months beyond warranty. It has approximately 19, 000 miles on it. I bought the vehicle in because the panoramic roof would not close. I have opened the roof a few times since I had the vehicle. I am the original owner and this vehicle is not driven daily. I was charged $170 to diagnose that the motor was bad, also the price included closing the roof manually which is a simple procedure. I was quoted a replacement and labor cost of nearly $1000. The vehicle has low mileage and is not driven daily as I mentioned. I have a problem with the dealer (BMW) not replacing the motor as though it was under warranty considering the circumstances. I intend on writing to the corporate office about this matter.

BMW is the worst dealership Ive ever dealt with. Never buy a used car from them. They cover up damages, good enough for a sale; within a week or less, all of their fake repairs are apparent. Example below, Moss BMW painted over seat damages, within a week the paint peeled. The peelings suck to the steering wheel and my clothes. I have many more examples.

Best car buying experience ever. Ask for Chad...he’s the best!!!

I have always had such an awesome experience with Moss BMW. Everyone there is always so friendly and willing to help especially Michelle in sales and Kevin in Service.

I was on my way back to Houston from Baton Rouge when my engine oil light came on during the drive. This was the closest dealership on my drive, and I stopped by and Andrew helped me out. He figured out what the problem was, and his help was greatly appreciated. The service was great.

Thank you BMW Moss Motors for doing an excellent job.

This is my second purchase and it was made just as easy as the first. Excellent service and staff!

This is Tina Barrett. I’m huge on a cars service department when purchasing a vehicle. Yesterday was my first experience with Moss Motors BMW in Lafayette. Overall, I was very disappointed.I live in Lake Charles and when I purchased my X7, I was told I’d have someone contact me within 2 weeks to follow up on a tutorial of the vehicle. I had to initiate this contact more than 3 weeks after I took possession of the vehicle.I was also told that when service was needed, because I have an issue driving on the interstate following a horrible accident in June, they would drive to Lake Charles and bring me a loaner while they serviced my vehicle. That was never mentioned when they called to schedule service. As a matter of fact, they said to even have a loaner, I needed a 2 week lead time on service.Within a few days of purchasing my vehicle, I noticed there was a large noticeable crease in the back panel of one of the seats. When I contacted my salesperson, he even validated that one of their employees had noticed that the day I took delivery but no one told me. In any event, they agreed to order a replacement panel for the seat. When the replacement panel came in, we’d been hit by Hurricane Laura. I told them I wanted the panel replaced but, because of everything we were experiencing following the hurricane, I’d likely wait until my first service to have the panel replaced.When I arrived for service, I needed the routine first oil service, the panel replaced (which I verified when I scheduled the service) and I had a tire pressure light on. I was told service would take about an hour and a half.Two and a half hours later, after hearing nothing from them, I called to check on my vehicle. The service man asked me if I’d bought a “loaner” car. Hell no! My vehicle had less than 100 miles when I purchased. He then went on about the panel crease saying BMW didn’t warranty this. WTH, he strongly insinuated that I’d caused the crease. I told him the entire story, which he reluctantly listened to.Then he said “your tire pressure light is on because there’s a nail in your tire and BMW doesn’t repair tires, they replace them and the tire is $600.” I told him to finish up the car and I’d have the tire fixed elsewhere. At this point he says he thinks he could get someone in the back to plug the tire.When I arrived to pick my car up, I transferred my belongings to my vehicle and no one was around. I walked back inside service and asked if I needed to sign anything or otherwise do anything before leaving. Here’s the biggest hickie of all. He says “well we normally CHARGE to plug your tire but you can go!”I was like. “Oh hell no, first you told me BMW doesn’t even plug tires! So how in the hell do you propose to charge for a service you typically don’t perform but ONLY had someone perform to help me. Secondly, obviously living in a hurricane disaster area, this isn’t my first nail and my experience has been that I have never been charged to simply plug a tire. And finally, you insinuated that I caused the crease in the back panel of the seat”. He turned and said, “yeah I assumed you did it because BMW doesn’t warranty that!”This is my 3rd BMW. I’ve owned 2 Mercedes and a Porsche and, until yesterday, I’d never been treated with such disrespect. I had heard Moss Motors BMW in Lafayette was great with service. Well, clearly I had the wrong service representative!!I have a choice about where I purchase my vehicles. I had heard great things about Moss Motors BMW. To date, I cannot say I can share any great such experience.

The sales man Greg Hebert was very nice to deal with and Ryan was very nice he try to make the deal they are great group of guys thanks

Great service and always take me without an appointment. Employees are always nice and pleasant

Very satisfied with the service especially with Kevin Boullard.

Kevin in service was great, look forward to working with him in the future.

Moss BMW is a wonderful place. I love the sales and service because they take a peral interest in you.

Excellent service and contact

Doug, displayed courtesy and professional knowledge. Experience with Moss Motors was excellent.

The service department was excellent. I had an unusual request to mount a custom aftermarket hitch on a 2020 230i and wanted it performed by a BMW technician. Another dealership flat out refused to do the work. Aaron, the service manager at Moss, took the opportunity to review the materials and mounting instructions before rendering a decision. In this case they could accommodate. The work was completed expertly and my sincerest thanks goes out to Moss and the service team! You have earned our future business.

First class service!

I love the people at Moss BMW. They make you feel like family.

Moss BMW continues to be our go-to for vehicle purchases and service. Folks like Robert and Chad (Sales) and Kevin (Service) continue to treat us like we are the priority with each sale and service visit and we are forever grateful. Joe and Michelle

Realizing we’re in a pandemic, the service work was slow to completion but an excellent job! Thanks to all the staff! :)

Always professional service with a caring staff. They treat my car like their baby and I love that!

Great place to go to, and their staff members are amazing people are very amicable

I was in town for business and needed to get a quart of oil for my M5 before getting back on the road. The service woman whose name I cant remember was so nice! She comped the quart of oil since I was topping off and told me to be safe! This is amazing service! I wish I remembered her name but give her a raise! Thanks to the fine staff at Moss Motors!

Excellent customer service!!! The salesman was very knowledgeable and accessible. My experience here definitely left a lasting impression on me. I would recommend Moss Motors BMW to anyone interested in purchasing a vehicle.

Great Service Advisor. Service was excellent.

Great customer service and super fast turnaround time for parts! I will be going back for routine maintenance and service!